Lia Honda Williamsville

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mahmoud Nowaz
2 months ago
Great environment for your service to be done.In full disclosure I was not there for the purchase of a car I was there for the oil change. Their coffee machine was great and the seating area was very comfortable.

  Hussain Ahmed
4 months ago
I recently purchased a Honda CR-V hybrid from Lia Honda, and the service provided by Alex was outstanding. He guided me through the entire process with expertise and a friendly demeanor. Sales manager Tony exhibited remarkable dedication, going the extra mile to streamline the trade-in for our old car and secure the most favorable deal on our new vehicle. The seamless collaboration between Alex and Tony made the entire experience at Lia Honda truly exceptional, leaving me a satisfied and grateful customer.

  Adam Carbone
2 months ago
I would recommend Noah Sanderson at Lia Honda if you are in the need for a new vehicle! He was top notch and first class when it came to finding my new vehicle! This was the best experience I have ever had when shopping for a car!

  Kathy Vanaernam
6 months ago
Kyle Britton was extremely helpful with helping me purchase my awesome new Honda. He was very patient explaining all the controls in the vehicle and spent a lot of time showing me everything the vehicle can do and helping me set it up. I felt very comfortable with him and he was extremely helpful. Honda is fortunate to have him as an employee. I will definitely buy my next car from this Honda dealer again and hopefully Kyle will be able to help me out again.

  Brianna LoGrasso
4 months ago
Antoun has gone above and beyond for my family and I while leasing vehicles from Honda. He is friendly, approachable, and will do whatever he can to get the best vehicle for me. My 2024 Civic Sport has been my favorite car to date. Thank you again to Antoun and his team for making my experience at Lia Honda great!

  Shannon Miller
2 weeks ago
Antoun Ibrahim was great to work with! Provided a wonderful experience with genuine advice and guidance. Come see him at Lia Honda!

  Samantha Dais
3 weeks ago
I took my car to Lia Honda to get a oil change about 3 times the first time my car started acting a little funny but I didn't know it had anything to do with them.The second time they forgot to put the engine Shield back on while not telling me they broke it and put a bungee cord underneath my car. Now the third oil change was a disaster that led to this dealership blowing my motor. They replaced it with a motor that makes my car drive not the same speed. More the less my car is pulling to the left, as well as jerking when I start it up and pull off. Ever since I took my car to lia hond I suddenly have all these mechanical issues. I'm going to have to get rid of this car

  Nicole Marandola
4 months ago
I came to look at a vehicle here and worked with Alex. I was told I could come pick up the vehicle two days later and trade mine in. I put a deposit down. When I came, I was told I would be better off private selling my vehicle (fair enough, it wasn't in great shape). The car needed detailing anyway so I agreed I'd come back the next business day to pick it up. I then sold my car. The day I was supposed to pick up my new vehicle, Alex texted me and informed me that apparently they didn't have the title and it might not be in for another week. Why didn't they check this when I was supposed to come pick up the car the first time? I then asked to see if I could borrow a loaner in the meantime since I sold my car when I was under the impression I would be picking up my new one the next business day. They said they couldn't do that. They ran my credit to get me approved for financing and never called or spoke to me about what I was approved for either. I decided to look elsewhere for a vehicle and when I called to get my deposit back I couldn't get through to anyone. I ended up getting ahold of my salesman and they're refunding me no problem at least, but this was my first time trying to buy from a bigger dealership and it was pretty terrible.

  Adam Siemaszko
10 months ago
Bought my Insight here about a year ago. I took it in for a free tire rotation promotion today -- except they forgot to re-attach my back left wheel. Luckily I caught the issue while pulling out of their parking lot. If I had gotten on the highway 50 yards away from the dealership and gone to work, I likely would have gotten into an accident.Lia gave me a rental while they fix this and inspect for additional damage, and were very apologetic.UPDATE: Lia is doing me right, so I've given a them a few stars back. Hopefully this can turn into a 5 next time I have to stop in.Update: went back for an inspection today. They got oil or something all over my light interior :-( I just can't get a single good service appointment at this place.

  Raquel Estrada
5 months ago
A few weeks ago, while leaving work, my engine oil light kept coming on. It was the later part of the day. Traffic was heavy at that time. I knew I couldn't drive all the way to my dealership, which was quite a distance away. I happened to be not far from Lia Honda, so that's where I headed, hoping that they would be open. They were!! I spoke with Mark, who was very professional and polite. I explained my situation to him, and he went out and checked everything for me and found out what the problem was and explained it to me. He resolved it and had me out in minutes.Thank you, Mark

  Alice Cannella
2 months ago
My lease was coming due in a couple of months so I stopped in at Lia Honda. I talked some numbers with Antoun Ibrahim then went for a test drive. The '24 HRV is really snazzy! Well, I cleared my car out and took home the new one that night. Thank you, Antoun!

  Himanshu Kamra
5 months ago
If ever you want to have the worst customer service then this is the place for you.Experience- Went today and no one really bothered to give a quote for a car. On asking the guy told to look at the website!I am glad that I went to another dealers including Toyota, and Hyundai who were able to assist me in having different quotes instantly. I will try another Honda dealer now but hey, if you have found a torn card at the entrance, it was me who thrown that

  Ryan Bradley
5 months ago
Really poor car buying experience. Pointed out several cosmetic concerns and was promised the service team would handle it. After 4 days, I went to finalize the deal and check out the job that was promised. Nothing was serviced, gas tank was half full, exterior wasn t washed, tires not correctly inflated and the cosmetic scratches were not buffed like he promised. On top of all that, Mike also promised he would call me later in the week to follow up, which also hasn t happened. Even the financial manager drafted up the paperwork incorrectly- assuming I was leasing pre-owned. Again, overall poor experience where promises were made, not kept and basic details were overlooked. Extremely disappointing.Edit: I m responding to the reply made by Lia below. They are making it sound like I haven t returned their emails or calls, when I ve been in contact with Greg (who made this reply) and have called Mike back, which went to voicemail. I shared that I have already purchased matching paint for the vehicle and will fix the damaged wheels on my own. To say that they have made several attempts to reach out and eagerly await a return call when we have already communicated; yeah - I don t know what else to say here.Editing my review from 2 stars to 1 for this misleading response.

  Jodi Parke
a year ago
If I could give a 20 star review I most definitely would. We had just been to a Honda dealership that refused to even take 30 seconds to look at our car issue (back story, we are on vacation from Iowa).This company went well above and beyond, not only did someone come out and look at the issue, but they had a technician pull it in to the shop and really look at it.The building was nice inside and out and very welcoming. Staff was EXTREMELY helpful... we were in and out with a diagnostic solution within about 10-15 minutes at the most!Thank you for amazing customer service! I highly recommend them if you are in the area.

  Alex Stegmeier
2 years ago
Great experience at Lia. Was able to come to a deal on a preowned civic at this dealership after a rough experience at a different dealer in the area. Was super easy and quick and I left feeling like I got a great deal. Will was a great salesman to deal with and made the whole process fun and easy. Also had a little airbag sensor issue a few weeks after my purchase and was able to bring it in and get it taken care of very quickly. Would definitely recommend Lia to anyone looking to buy a Honda!

  Nazia Hasan
3 months ago
I had an excellent experience with Jacqueline Andrusz. She was professional, humble, informative, kind, and even stayed a whole extra hour after closing to accommodate me. It was a pleasure doing business with her.

  Paula Dolega
2 weeks ago
Michael Taylor at Lia Honda was helpful, knowledgeable and very pleasant to work with. I have been going to Mike since 2008 and have never been disappointed!

  Nickol Reynolds
4 months ago
Military Mike with the reddish beard was so understanding, caring and helpful to us with explaining our car repairs. His kindness during the aggravation of having to get a car repaired made a bad day a little more tolerable. Thank you for going above and beyond Mike!

  Swapnil Deore
9 months ago
I would like to commend Antoine who assisted me with the purchase of my brand new 2023 Honda Accord Touring. His exceptional service and extensive knowledge made the entire buying experience smooth and enjoyable.From the moment I arrived at the dealership, Antoine greeted me with a warm and friendly demeanor. Patiently listened to my preferences and requirements, and then proceeded to provide detailed information about the car, highlighting its features and benefits.Furthermore, Antoine went above and beyond to accommodate my requests and made the necessary arrangements to facilitate a seamless transaction. Their attention to detail and commitment to customer satisfaction truly stood out.I am delighted with my new Honda Accord Touring and appreciate Antoine s assistance throughout the entire process. His outstanding customer service, knowledge, and dedication to ensuring a positive buying experience deserve high praise.I would highly recommend them to anyone in search of a reliable and trustworthy car salesperson.

  Alison Sastry
9 months ago
Excellent customer service again from the Lia Honda Service Department. I ve been a loyal Lia customer since 2010 , first with my 2007 Civic , then continued after purchasing my 2018 Civic from Jacquie Andrusz. Last month I brought my Civic in for replacement of the condenser , with the warranty extension. Due to a mix up , there were no condensers available and the work could not be completed on that day. Since I would have to bring it in again , Service Manager Neil T went above and beyond to arrange for a courtesy loaner car for the the next appointment , so that I could leave the car there for the day and not have to cancel my patients again (who are veterans , many of whom are elderly).He really went the extra mile to make sure I didn t have to take any additional time off work , which was much appreciated.Thanks again to Neil and all in the Lia Service Department for great customer service.I look forward to being a Lia customer for many years to come !

  Albert Solh
2 months ago
complete rip off. charged $400 for replacement of 6 spark plugs with each spark plug 30$. A set of 4 genuine Honda does not cost more than 25$

  Lin Jursted
3 months ago
Staff was professional and knowledgeable. We started with an advertised specific vehicle, and moved on to 2 more. Without pressure, with the proper knowledgeable assistance of Antoun, we made the correct choice for us.

  Harley Nelson
2 years ago
I am glad I bailed from Mercedes-Benz of Buffalo. I used to go there for my service with my old car. Long story short horrible customer service they never fixed the problems with the car that shouldn't be there on a new car anyway. And then treated me like I was inconveniencing them when I bring it in.Recently purchased a Civic Type R and brought it in to Lia Honda for the first service. Brianna Harris was my service representative and was very helpful and polite. She treated me like a person rather than a burden. She gladly helped me with a problem I was having, and set up a follow up appointment. Very clearly explain to me the situation without talking down to me. And I look forward to coming back.

  Mike Smith
6 months ago
The sales manager, Chris is the most condescending person that I have every met. I have 3 Honda cars currently, and I was there to purchase my 4th. When I attempted to negotiate the purchase, considering my loyalty, his response was to take the car or else leave the dealership. The worst he could have said was that the price is non-negotiable. He was clear that he'd be happy selling it to someone else, once of his contacts at a better margin. A lot of insider discussions happen at this dealership, they prefer taking paid packages with 3rd parties and like to be benefitted from it.I'd refrain from buying cars at this dealership. They act so polished outside, but they are crooks in this business and couldn't care less about customers.

  Reina Rivera
8 months ago
Hi.When I give my reviews I only do it to express the good features of the place. This time, unfortunately, it is not. I can't say anything good about the Lia Honda Service area, quite the opposite. First time visit this dealership. This Friday August 4th I visited this dealership to have my son's car serviced. Received me the most horrible person Customer Service could have. His name is Mark. Mark was rude, unprofessional, racist and xenophobic. Since I got to his counter, his attitude was not very nice. Without listening to the reason the vehicle was being taken in for service, he placed the service authorization papers on the counter for me to sign. I asked him why he had to pay the amount that the paper said, because I understood from a letter received from American Honda that this service was free under the extended warranty of the Honda company. I cordially asked this man (Mark) to speak with my son who owns the vehicle and explain in detail everything related to the service that would be performed and the reason for its cost. He took the call and spoke to my son, my son asked him the pertinent questions while this man answered him in a very arrogant manner. In the same conversation, Mark tells him that we can take the vehicle to another Honda service dealer, because Lia Honda is not the only Honda service center in the area. My son explained to him that the service was at that dealership and that he just wanted to be clear about everything and why he had to pay the amount that the paper to sign said. Mark gives me back my cell phone with my son still online, my son tells me to make the payment to continue with the service. At that precise moment, this Mr. Mark takes the car keys, opens the door of the Service area and in front of all the staff tells me that he will NOT admit the vehicle for service, that I must leave the establishment, with the keys in their hands. It was an extremely embarrassing and uncomfortable moment for me. I asked to speak to a manager or supervisor to which this man refused stating there was no supervisor at the time. Both my son and I were calling the dealership to speak to a supervisor to explain the unpleasant customer service we had experienced and it was useless to contact a supervisor or someone who could handle our claim. That person is definitely not a Customer Service Representative, his attitude shows the lack of empathy, professionalism and tactlessness to be in the position he occupies. It's very sad to find people like that in a place that is supposed to provide customer safety. I would not recommend this dealership for service as behind one of his counters is this man named Mark.In addition to this, I am a client who deserves to be explained in detail and adequately everything that I am accepting in a document that requires my signature, even more so when it comes to disbursing my money.

  Alan R Paul
4 months ago
This is our 5th Honda that we have leased from Lia. Mike Taylor has been our salesperson for all these leases. He has taken good care of us.

  Justin O'Brien
8 months ago
Jacqueline Andrusz was fantastic in assisting me with leasing a new Honda Ridgeline. She made sure I was comfortable with the terms as well as spending extra time going through the vehicle and it s features. Thanks for the friendly service and support, it made the process fun and enjoyable.

  Jenessa Dubke
2 years ago
I had a great experience not only because my cousin Will was a salesman here , but because everyone there was fast and efficient. I needed a car quick. I was able to talk to Will and give him my info and next day I was In my new vehicle! And they got me a great apr that I never gotten before!!! Will Newton and his team are great people that care for the people they sell for. Finance lease whatever you need help with they are right there for you. They get you the car suv etc of your likening not what they want to sell you but what the customer wants!!!! I highly recommend Lia Honda of Williamsville to any body ! And GO SEE WILL AND TELL HIM HIS COUSIN SENT YA!

  Joanne Reczka
7 months ago
We are repeat customers at Lia Honda and recently leased our third vehicle. Based on our experiences since 2017, we will continue to do business here. All of the employees we have dealt with are polite and knowledgeable.Our salesperson, Jacqueline Andrusz, is a pleasure to work with, explains all vehicle features, and is available even after purchase to answer any questions. We recommend Lia Honda.

  Dana Phelps
7 months ago
Sales person, Antoun Ibrahim, was extremely professional and personable. He was forthright and answered all questions completely. The transaction was completed efficiently and content made very clear. It was a pleasure doing business with him and Lia Honda.