Joe's Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sean Bowers
a week ago
It brings me great sadness to leave a review with one star, however, I would leave zero if it were possible for my visit to Joe s service center today. I brought my 2020 well maintained and regularly serviced outback in for an inspection (nothing more) only to be hit with a nearly $70 bill full of miscellaneous charges that I was not informed of prior to the work being done. This included an $11 charge for removing and installing new registration sticker (no this is not a joke). Assuming that took about 2 minutes that is approximately $330 an hour labor cost for the sticker. Are they hiring because that s sure a lot more than I make hourly ! Addition charges included a test drive and tire removal ($10), inspect and fill fluids to proper levels ($10), computer communication access ($5), brake fluid ($2.25) , washer fluid ($5.5). None of this work beyond the inspection was disclosed to me in advance nor was any of it necessary (I regularly top off my own fluids and have the dealer service the car approx every 10,000 miles). I should add there was an added $36 labor charge for all of the above. I will never be returning to this shop again for anything including gasoline and neither should anyone reading this review. What a scam I can t believe it.

  Melissa Leopard
a week ago
I ve gone to Joe s service center for 10 years. My experience has been very good. If you want a garage with a fair price, quick turnaround, and knowledgeable mechanics-go to Joe s.

  Jesse Wayne
4 months ago
I'm writing this only due to my first hand experience with Joe's service center!! please only use what I am writing as factual information for anyone who is considering to have their automobile to be checked over for mechanical repairs , preventive maintenance , part replacement due to wear and tear or mechanical failure and or anything that comes with the responsibility of owning and maintaining an automobile !!!Make sure you ask ahead of time what there hourly labor rate is... Then be sure to ask how they figure the estimated labor time you will be charged for !?!?!? It will be either Flat Rate or an hourly rate...Flare rate is a pre determined amount of time it will take to complete the task that is needing to be performed,....If it's an undetermined hourly rate , then they are charging for the exact amount of time the mechanic needed to complete his or her task ...Make sure they show you what they are claiming needs repair, replacement, maintenance etc . DO NOT SIGN OR EXCEPT ANY LEGAL FORM OF PAYMENT DUE FOR WORK TO BE DONE UNLESS YOU KNOW WHAT IS TO BE DON ,WHY ITS NEEDED TO BE DONE,HOW LONG IT WILL TAKE TO BE DONE AND EXACTLY HOW THEY HAVE COME TO THERE FINAL PRICE FOR COMPLETION OF WORK ... YOU MAKE SURE YOUR GIVEN AN ESTIMATE FIRST HAND PLEASE TAKE THAT ESTIMATE TO A MINIMUM OF 3;OTHER REPUTABLE SHOPS FOR AN ESTIMATE OF THE SAME WORK THAT IS TOLD TO YOU THAT IT HAS TO BE DONE ....LASTLY THE DO NOT WHAT SO EVER BRING YOUR SMALL CHILDREN AROUND AND OR HAVE AN SORT OF RELATIONSHIP WITH THE OWNER Joe .... all you need to do is a little research on the owner and you will be able to find out exactly why I say not to allow him around any of anyone children!!!!!!!

  Nicolette Smith
4 weeks ago
No No No! This business is just OLD MEN trying to scam people. DO NOT get you vehicles serviced here! They don t take NO and once your car is up, they will add on anything just to get more money out of you! I needed a simple inspection, absolutely nothing was wrong with my vehicle and they tried to over charge me for things I didn t even need!

  Lorrie Devine
7 months ago
I moved to Buffalo 6 years ago and needed my car worked on.I took it to Joe's because I felt comfortable with the guy on the phone Patrick. I have been a happy customer every year. No matter what is wrong with my Honda Mark (the owner) fixes it.The service is quick and the prices are so much lower than the dealer's prices. The best part of using Joe's Service Center is that they are friendly, honest, and they are taking good care of my car!

  Elizabeth Jones
6 months ago
We really appreciate Joe s service center in our neighborhood. They keep the corner clean and are always upgrading signage & pumps. I recently attempted to get gas and my gas door was stuck. They helped me figure out what was wrong, gave my daughter a sucker while we waited and fixed the issue on the spot. City of good neighbors is alive and well at the corner of Elmwood & Amherst

  Luanne Firestone
3 months ago
Mark was so gracious! He was able to work me in during a busy day and helped me get my tire plugged and back on so I could get on the road asap. I am super pleased with his service!

  Cynthia Molina
6 months ago
I work with a van rental company, and we had a client in the area with a coolant leak in one of our MB Sprinter vans. - Unfortunately, Joe's place couldn't've helped us out due to not having mechanics on the weekends, but Bill was so helpful in providing recommendations for a tow truck and for a Pep Boys close by. Bill even provided me with the contact information, as well as the the address. This is above and beyond service and I deeply appreciated the assistance. Thanks Bill!

  Amanda
6 months ago
I recently took my well-maintained 2021 Mazda to Joe's Auto Shop for what should have been a routine oil change and an inspection sticker. With no check engine lights and a meticulously cared-for vehicle, I was confident that this would be a straightforward visit. Oh boy, was I wrong!Upon receiving my bill, I nearly choked on my coffee. A whopping $199 for an oil change and an inspection sticker? That's highway robbery! I should have smelled trouble when Joe's team added labor charges on top of the oil change price, a completely unjustified move. And get this, they even charged me for topping off my windshield wiper fluid and brake fluid. I'd maintain my vehicle at home, and I'm no stranger to the DIY oil change, so I was infuriated by these absurd charges.What added insult to injury was that I specifically requested Joe to call me if any additional charges were going to be added. Did they give me a courtesy call? Nope! The only time my phone rang was to tell me to come pick up my Mazda, with zero regard for the fact that I felt taken advantage of.I tried to address my concerns with Joe himself, as I have known him and taken my vehicles there over the years but it was abundantly clear that he couldn't care less. Joe's Auto Shop is a prime example of an establishment that preys on unsuspecting customers, jacking up prices for services that are neither requested nor necessary. Their business practices are unethical, to say the least, and I would strongly advise anyone in need of automotive services to steer clear of this money-grabbing pitfall.Save your hard-earned money and your sanity by seeking out a more honest and customer-focused auto shop. Joe's Auto Shop is the last place you'd want to take your vehicle, especially if you value fairness, transparency, and ethical business practices.Services: Vehicle Inspection, Oil change

  Shaquille
2 years ago
I went in recently looking for a diagnostic, as my car had a check engine light. I told the person I spoke to that I wanted a quote, as I was confident I could fix it myself but their website hinted they had the most reasonable prices around.They took it in and said they d give me a call/quote before operating on the vehicle, and that it d be ready by 4 that day. I received a call around 6, saying they were done working on my vehicle. I never gave permission to operate on it.I arrived around 630, and they said they were almost finished completing paperwork, and to just stick around a few moments. I stood in the shop for over an hour and a half (until after 8PM) while paperwork was being done. I got the paperwork, and they explained their may be an issue with my vehicle s thermostat, so they filled my coolant up. I was charged ~$150 for having my coolant filled up and them using the diagnostic tool. I never would ve agreed to such a steep price for having someone fill my coolant and drive my car around the block.This also did not fix my problem. I did not return because, if it costs $150 to add coolant, I couldn t begin to imagine the cost to replace a thermostat.In summary, I was displeased with my experience. The price did not match the labor in my eyes (adding coolant..?), and it was a significant wait. I ordered a thermostat for $25 and fixed it myself in less than 30 minutes, solving the problem. Two stars instead of one because they were at least kind people.Service: Auto engine diagnostic

  Anne Welch
3 years ago
They fixed my car on time (actually very quickly) and were fair priced, honest, and trustworthy! For once, I felt great leaving an auto place! I have had many bad experiences at other auto repair places that left me feeling ripped off and suspicious. My auto repair experience at Joe's was fantastic!Service: TiresService: Tires

  Adam Giancarlo
5 months ago
Fixed a flat on a Sunday morning. Very pleasant staff and a good experience overall. Very nice and helpful.Service: TiresService: Tires

  Kenny Hartrich
a year ago
Stopped in for a possible fast turning signal replacement and was told id have to drop my car off for the day cause they were busy. Look inside and both bays and lifts are empty and no cars in sight. Not the friendliest people and this is my second experience with this business. So needless to say i will never try again...

  Pamela Bastings
4 years ago
I have been going here for 10 years. I have had great service. They are honorable and I have never felt overcharged or that I was trying to be sold something I didn t need. That is why I always go back. They are friendly and communicative as well as prompt. I have also sent my daughter here when she lived in the city. I believe in supporting locally owned shops. I am happy to be a customer at Joes.

  matt M
12 years ago
I have an older SUV and I always bring it into Joe's Service Station for repairs and tuneups. I have always been treated fairly and I find the staff very helpful. They are always able to get my vehicle in for repairs and I am always surprised how well and reasonable the repairs are done and very affordable. Everyone on the staff is very friendly as well. They are also a great gas station as they have newer pumps and they are open late.I live far from this station and will continue to bring my vehicle there for service. I have had major and minor repairs done and have been more than satisfied each and every time. I recommend this business to anyone looking for a shop that is honest and trustworthy.

  Grant Allen
2 weeks ago
They ve got the best air machine in town, and help fill them too especially on the bad weather days. I recommend the guys at Joes Service!Service: TiresService: Tires

  Rodney Parmley
6 years ago
I had about $1500 worth of work done at this garage almost 2 years ago. One of the parts replaced was my alternator, they supposedly put in a brand new one and now said alternator is not working. When I called and asked about the warranty on a brand new alternator I was informed that it's only 90 days or 3000 miles; anyone else see something wrong with this picture??? Never again, especially froom a place that charges $100/hr for labor!!!

  J Harrison
3 years ago
The guys at Joe's Service Center are the best. They are trustworthy and I know they're going to give me a fair price. They also provide transportation to/from home while my car is in the shop! Locally owned and operated. Friendly and professional.Services: General repairs & maintenance, Battery, Oil changeServices: General repairs & maintenance, Battery, Oil change

  African Intellect
3 years ago
Had a sound coming from the rear of my car, went to two other places who didn t even bother to check. Decided to come here and in no time they took the car for a test drive, told me what the problem was, problem solved in no time. Highly recommend!!! Really friendly and cool people.

  Bill Wade
7 months ago
I highly recommend They inspected my car and did a great job with timing and pricing.Services: Auto brake repair, Auto battery maintenance, Wiper blade installationServices: Auto brake repair, Auto battery maintenance, Wiper blade installation

  Nathan Rivera
4 years ago
I got a voicemail stating that my package has arrived at this location from a man named Cedric or Patrick the message was not clear. I sent my fianc� to pick the package up, they claim they have no package under my name but the individual who called stated my name very clear in the message. I proceeded to ask what procedure I should take and who was this individual who called me.The man on the phone consistently cut me off and was deep breathing as if I was an issue and a waste of time to speak with. Claimed he had other customer to take care of and hung up on me as if I m not a customer myself. I don t understand why this would be a UPS access point if they are not capable of correctly organizing packages and keeping track of who is making phone calls for a package they have not received.Then place me on hold to tell someone else they don t have time for stuff like this and if it s not there it s not there. If you cannot handle so much clientele and the pressure of so many customer why take the responsibility of a access point for ups.The fact you are attempting to blame this fiasco on miscommunication between my mother and I is ludicrous. Regardless of what is taking place in your establishment at the moment in time, your staff should be well educated on very simple task, for example locating a package currently there and locating information on packages that have left. Your staff had no recollection of my package. I am aware of the area and how small your establishment is, not more then 4 people tops can fit into your purchasing goods area. So McKinley highschool is no excuse. Once again don t take on such a huge responsibility on maintaining people s purchased items if you can t already handle the environment around you. You are some contradicting individuals. Your immediate response is to blame it on miscommunication with my mother and I but then state the high schoolers is what made this so difficult and apologize for it. Your staff has contacted me prior to inform me you have received my package, but being the ones in possession of my property, couldn t inform me when it has been picked up by an individual who is not listed on the package. It doesn t stop here. THEN when your place of business find out what has occurred with my package, you would think you would call me correct? WRONG! Your staff contacts my mother to inform her of my review and request for it to be taken down, as if I am a child and cannot be contacted directly. I am very capable of holding a conversation and discussing the situation in hand. Then your staff attempts to contact me after speaking with my mother as if it is not MY property. And for future reference, which you should already be trained on, it is not resolved until the customer says so.

  Marco J.
8 years ago
Had a flat and asked to have an old unused tire mounted on the rim to replace the flat. The shop manager refused, said since the tire was more than six years old he said it was illegal to mount them because rubber can break down over time. Turns out there is no law and that it's simply a guideline to follow. I could have really used the help at the time. I feel as though the manager could have offered to mount it with the advice to get it changed as soon as possible.

  Colleen OMara
6 years ago
Love this shop. I've used them for about 15 years. As a sales rep I sold to 3 mechanics and I used all 3. I still get my non-collision work here more than half the time and I use the other guy about once a year. Stand up fellas.

  Darien Smith
4 years ago
If I could give this establishment 0 stars I would. Very unprofessional. I went in there today to get a package for my fianc� and the 2 employees there were very rude. I first asked for the package and gave my fianc� s name and they told me that there wasn t a package even though someone left a voicemail for my fianc� saying the package was there. Then I went back in after walking out asking for Patrick, the guy who left the voicemail, and both employees looked at me like I was stupid. As i m talking to the employees i m on the phone with my fianc� and the employee asked me to go outside if i m gonna be on the phone because it s messing with their phone waves ? That doesn t even make sense. Poor staff.

  Soad Jaouni
a year ago
Had such a pleasant experience here at Joes. Everyone was super helpful and helped me understand details about my car. Highly recommendServices: Tire rotations, Brakes, Oil changeServices: Tire rotations, Brakes, Oil change

  Ernest Patterson
6 years ago
Get gas here often. I want to know do you do rocker panel repair .I have 2005 Crown Victoria p71. The metal under the panels just started rotting out there. What am I looking at price range wise?? DRIVER AND PASSENGER SIDE.

  Jacob Thompson
5 years ago
Dude is awful and pretty much a straight racist, will never go here again, I was never a customer of this awful place, and I've never interacted with them andaiInever would willingly choose to but I have witnessed many times their racial biases towards African American teens and those waiting at the bus stop, I won't even get gas their anymore, it's pitiful, I'm sorry I had to edit this post to clarify for everyone out their since they felt the need to respond

  David montagpf
4 years ago
Asked how much a 5 bolt skid plate would be to install he said 50 dollars when I went to make appointment he said it could be more of It takes longer no problem can I bring my car there I'm 5 houses away to get a exact price no I'm busy park your car there I'm 5 houses away I'm not leaving my sports car in your parking lot till your ready and did not appreciate the attitude and no cars where there waiting

  T. Tate
9 years ago
Battery died after refueling during Winter Storm. Asked for jump and was told $10!!!! Reason: because they use their battery booster. I just spent $50 filling up... Never coming here for so much as a pack of gum!!!

  Milly Leon
2 years ago
My car smell like gasoline and I went there to ask them to help me out they take a look at it and in top of that he ask me to come on Tuesday to bring the car like that he can look at my car and find out what is the problem he was very respectful and very professional thank you I will bring my car there to get it fixed because the way they treated me was a professional way and very very caring.......yes I like this place