311 Auto Repair & Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  John Anderson
2 months ago
UPDATE #2: After filing the BBB complaint, they finally agreed to issue the refund. From 311 Auto: "We are really sorry to hear of the faulty part installed at our shop. We strive to provide quality service and hope to remedy this situation. We are willing to refund the amount that we charged you for parts and install on the thermostat (since you are out of state). We have been working with the credit card company on the chargebackdispute that you submitted. We are hoping this will be satisfactory for all parties involved." SHOCKER - After a month, they still have not issued the refund and in talking with them today, they are coming up with a myriad of reasons why they've not issued the $500 credit. Stay tuned as next step is having to file a complaint with NY DMV and small claims court. DO NOT EVER USE THESE PEOPLE!UPDATE: You learn more about a company after the work than before. This is the case with 311 Auto. After two months, the part they installed was determined to be faulty by the Jeep dealer and is going to cost me $500 to repair their shoddy work. I have called them repeatedly and they are now ghosting me as they clearly do not stand behind their work, despite touting a great 12 month warranty. I called them within days of the repair to let them know the work did not yield the needed results of keeping the Jeep cool during normal operation. I have filed a complaint with the local BBB and am now forced to dispute the charges with my credit card company. DO NOT USE THIS COMPANY, ESPECIALLY JEEP OWNERS OR VETERANS.ORIGINAL POST: Everyone hates getting their car repaired. Everyone is scared to get ripped off or have shoddy work performed. THIS IS NOT THAT COMPANY! They were amazing in every aspect. I am a full time RVer and as such, have limited time in each market. I showed up at their office with no notice and they completed some major repairs in under four hours from arrival to departure. They walked me through everything so I clearly understood what needed to be done and provided great insight into other suggested repairs that while not an immediate need, were definitely on the radar. The bill was reasonable BEFORE they applied a veteran discount. You can tell this is a veteran-owned business from the second you walk in the door. While the place is not much to look at when you roll in, don't judge a book by its cover. These guys were epic and if I lived in the area, 311 Auto are the only guys I'd let touch my Jeep. They are incredibly experienced in working on Jeeps as they are all off-roaders that have owned Jeeps for decades. Thank you for a great experience.Services: Electrical repair, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning

  Kyle
3 months ago
Honest and upfront about the work they will do and a great estimate on what it will cost. Quick turnaround times and very reasonably priced for the quality of work performed.

  Your chris Future
a week ago
Best place to get your car or truck repaired at the right price and a good quality!!! Check them out

  Cheryl Hellerman
a month ago
Took care of me very well, recommended for service

  Edmond Carter
2 years ago
Very nice people even the dog is nice and very friendly. They did EXCELLENT WORK on my exhaust, my 11 year old pos impala is so quiet I thought it was a 2021 impala. The problem was the next day the emergency brake line was hanging from my car and I couldn t drive it. When I got it towed to the shop the owner called me and said my brakes wasn t good which was a lie. I got them done 3 weeks ago(the old pads still in the trunk and then said my control arms was bad and rear hub needed replacing(although it was fine the day before that brake line got cut) Their mechanic show me the bottom of my car the day before and didn t say a word about control arms. I took it to another shop they said brakes and control arms were good and he fixed what was hanging front the ground and replace the rear hub for 100 dollars. 311 wanted 1000 dollars. Very nice people, very nice dog but that trying to get over on me isn t cool at all.Service: Exhaust

  Patricia Richardson
3 years ago
311 Auto is the best auto service to go to! they take care of their customers and treat you like family. I have been dealing with them for over 3 years and I REFUSE to go anywhere else! I highly recommend them to anyone looking for a reliable mechanic.Services: Tires, General repairs & maintenance, Auto engine diagnostic, BatteryServices: Tires, General repairs & maintenance, Auto engine diagnostic, Battery

  Jazzmin Michelle
2 years ago
Giving 1 stars because they are nice people but idk about honest. I went in for a an oil leak came out of pocket $500 then went back because the actual problem wasn t fixed and they wanted me to come out of pocket another $400 and that was a discounted price. I took my vehicle somewhere else and the ACTUAL problem was fixed and only costed $175. Again nice people but I feel like they didn t really take the time to figure out what was really wrong and just wanted me to keep coming back spending all this money to fix stuff that weren t the initial problem.Service: General repairs & maintenance

  Kyle Madigan
a year ago
I received immediate help from the front desk. I was able to explain the issues I was having . From there I scheduled an appointment right away. I left feeling confident my issues will be resolved at the time of my appointment!

  Joy Opoku
2 years ago
There was this noise in my front wheels and the manager of the store told me, it was because my wheel bearings needed replacement. I asked how much are the wheel bearings? and he said $130. So I took my car there and then when I went to go pick it up. This front desk lady told me it was $580. I was very upset so I requested to speak to the manager. And when I spoke to him, he told me what he meant was the one wheel bearing is $130 but I still had to pay for the labor work. Obviously, I had totally misunderstood what he had told me. Being a broke college student, the manager came to a compromise. And made me pay for the two wheel bearings he had used for the wheels to a total of $260. So, I ended up not paying for the labor work. They are very kind and understanding and keep to their word. One time when I dropped my car off, they gave me a ride home. Such amazing people. I totally recommend.Service: Tires

  Mario Sebastian Farley
2 years ago
Clean and comfortable enviornment,very friendly and helpful staff, and the service was efficient fast and without problem.. no beating around the bush when you bring your vehicle I for service too 311.. always a honest and efficient visit

  Deborah Sawyer
3 years ago
On July 14, my car died on me, after I got to my rental property on Kenmore Ave. Miles from home and with limited alternatives for getting back there, due to COVID-19, I first called AAA and then determined I'd need more than a battery boost. We found 311 Auto who said they could replace the starter same day. Huge relief! They not only took care of the repair promptly, they actually completed the work ahead of when they promised. Very grateful for their service and the fact they were so close by.

  Joel Echevarria
a year ago
They work fast and they only charge you for work that was needed and performed, no phantom charges that are impossible to prove and weren't needed. Definitely going to be my go to place for my vehicles

  Cathy Commaroto
a year ago
I've had good service from 311 Auto Repair. Quick service, reliable & reasonable prices.

  Sumanth Reddy
2 years ago
Mechanics are helpful and nice. Good place to take your car for repairs. Veteran owned business. Great customer service too!

  Brothers Barbershop
2 years ago
They hooked my ol Toyota mini van up like new!!!! Body work,break work,suspension etc I forgot this thing rides like a Cadillac!!!!! Definitely will use this place again/refer!Services: Steering & suspension repair, Body & Trim, Tire rotations, Brakes, Vehicle safety inspectionServices: Steering & suspension repair, Body & Trim, Tire rotations, Brakes, Vehicle safety inspection

  Jay Buffalo
2 years ago
Awful customer service, rude, took way too long, try to charge way too much. Don't waste your time. Go somewhere else and save time and money.

  Vincent Cicatello
3 years ago
Excellent service. No BS! Good work completed in an efficient amount of time.Don't get robbed blind...give the guys at 311 a try.

  D B
3 years ago
Great service with very reasonable pricing highly recommend going there if you need service done to your vehicle.

  Anthony Nayagan
3 years ago
The best. Honest team of people who do the best for their customers/automobiles. I recommend them without reservations.

  larry lawson
3 years ago
They do GREAT WORK. Incredible customer service quality work they finish the job properly get you in and out

  Jd Brown
a year ago
They only charge you on what need to be fix. They do excellent work .

  Kamla Williams
3 years ago
The staff are personable and friendly and the counter person is a doll! They are knowledgeable and work at getting you in and out quickly.

  Jamie Marie
2 years ago
Very professional, time efficient, friendly staffed auto shop.

  Daniel Bley
2 years ago
Great service... Will definitely be back. Would absolutely recommend to anyone

  Stephen Reed
2 years ago
These guys are great. Unsurpassed customer service

  Pjgaray11
10 months ago
I trust NO ONE ELSE with my vehicles

  Milton Bable
3 years ago
Good service, would recommend everyone for repairs

  NepaliMom New York
a year ago
My family store best one

  joey genco
3 years ago
Good people doing great work at a good cost.

  Mike Doria
3 years ago
Excellent service great prices