Plaza Toyota Service & Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Danny Cai
2 weeks ago
Scammers.. Make sure you double check your engine oil after you get an oil change from Plaza Toyota Service center!!! I had an oil change here, waited 2 hours and was told it was completed when I got home to check oil levels the oil was pitch black as if it was never changed before. I went back and complained to Manger Berf who checked my oil color and said it is good and said the oil is new Clearly he has no idea what new oil should look like. I then demanded to drain the oil from my car and look how black this oil is guys They Never Changed it and Acted Like They Did. BE CAREFUL Very sneaky and shady business.

  John Sean
a day ago
I am waiting already 3 hours for oil change. I said that I have to go before 12:00 they said definitely. Seems like I will spend all my day in place.I understand you guys doing money hourly 200$ per hour but people time are valuable too. Definitely never gonna come back here. Better to spend $70-80 out of pocket do all that job in 20 minutes. The most important thing i will miss my dentist appointment because of toyota service super fast service

  Andre Greaves
2 weeks ago
Service Advisor Kelly Ann Jacobs is the best to ever do it. Her ability to handle tough situations is unlike any other. Not only can she get the job done but she will do it effectively and have a smile on her face the entire time. She really looks out for her customers. Highly Recommend!

  D Fair
5 days ago
Jerry C. Was absolutely amazing!. He represented Toyota by providing the best customer service. He made suggestions that made sense to make sure that my maintenance would prolong the life of my vehicle.

  Raphael Viechweg
4 months ago
Service Advisor Kelly Ann Jacob is undoubtedly one of the best. Her compassion, professionalism and dedication are just some of the exemplary attributes she displays consistently. Kelly Ann s energy and ability to coordinate in a simplistic way the intricacies/complexities of service related issues is amazing. I love her personable manner together with her unique ability to show empathy. My visit is always a pleasant experience.

  Mark Harvey
a month ago
Been here for a while and had the pleasure of dealing with Kelly. She is very very very good. Made me feel at ease and I will definitely recommend her. Everyone go see kellyann

  nicole bailey
a month ago
I came in this evening to get my battery change and Kelly assisted me. She was very professional, friendly and communicated well. I appreciated the visit at Toyota. Thank you Kelly .

  Ducarmel Durandisse
2 weeks ago
Shellyann is the best advisor that I ever known. She is very helpful and she listens to what I have to say then advise me on the repairs that I should get done.Thank you.

  Dierdra_p
a month ago
Mr. Tyler Adams is great and friendly. Made everything easy and we only waited for about 45 minutes. That s a first for us! Very good experience!

  acedamia
2 weeks ago
Kelly was one of the best person at plaza Toyota. She is understanding and I appreciate her very much

  Firdavs Khakberdiev
a month ago
I came to service. The guy named Tyler met me and took my car for diagnostic. I signed a paper which was a service charge for diagnostic car 200$. The did not fix my car but charged me 200$. Dont trust them they all are scammers I am gonna report all of them to the main customer service of TOYOTA NORTH AMERICA

  Paul Christoff
2 months ago
Mike was very helpful and a pleasure to deal with. In fact, everyone I interacted with was courteous and helpful. We will definitely be bringing our Highlander in for any future service needs.

  authrine bristol
2 weeks ago
The customer service I obtained from Kelly and Anthony were professional, car was well services. Because of such experience I will recommend others.

  Benjamin Rodriguez
6 months ago
I have been bringing my vehicles here for 4 years and Kelly Jacobs has been my service advisor this entire time. If you want great customer service, she is the one. If you want someone who actually cares and takes the time to explain everything to you about repairs, services, prices and etc; she is definitely 100% the one. She is the main reason I am even comfortable coming here instead of finding a cheaper alternative. I am happy with the overall service here from when I enter to when I leave. I have had no issues here. Thank you Kelly!

  Alejandro Estrella
a month ago
Excellent expedited services. Tyler handled my visit and treated me with he up most respect and professionalism. Keep up the good work guys.

  Miraflore Joseph
a month ago
Jeury is wonderful! He made this visit very positive and took personal care of me, including waiting after hours for my uncle and I to pick up our cars. First time here, but will definitely be returning!

  M Nathan
4 months ago
I went there originally on a Friday, ordered and paid for the a part. I asked the parts rep what time they close on Saturday to which he responded 5pm. On Saturday @ 4:30pm I arrive to pick up my part and saw no parts counter rep. I enquired with a gentleman in the shop and was told the parts rep left early. So I wasted my time, gas for my vehicle and money I had to spend to feed the parking meter. I then go online to check on the price for the part I bought from them and found out that they are charging 3 times the price that the same part is selling for online from dealers in other states. It appears that this dealer makes up its own list price for parts. Their list price is different (more expensive) from out of state online dealers. I wanted another part for my car so I called in to the parts department with part number I researched and found online and as I stated before their parts price is 3 times the amount it can be purchase for online. I strongly recommend that if your situation allows you time to order online and wait for the part(s) to arrive then do so. Online prices are like a breath of fresh air when compared to this dealer prices

  Qiyun Weng
5 months ago
I made an appointment for oil change and safety recall at 10:30 in the morning. I was told that it hadn't been done in an hour and a half at 2 o'clock. They called me and said it would take another hour. I didn't expect that it was 7 o'clock in the evening when they got off work and they hadn't even done the basics. I don t know how long it will take to open a store. What are you people doing? I won t go to a garbage store again.

  Chris Wilson
5 months ago
Have the opportunity to meet shelly-Ann. She was very informative and easy to talk to. This is the customer services needed in such an environment, especially when spending too much money to get stuff done.

  Karen Middleton
4 months ago
Kelly has and is always pleasurable to work with and always has a professional yet easy going personality. She makes the process much easier!!

  Leana Lewis
a month ago
Tyler is one of your best employee he explains everything that my car service needed well understanding I m happy with his performance thank you.

  Daniel Addae
2 months ago
Shelly helped me with the service today. She s knowledgeable, helpful, professional. I recommend anyone to ask for her while you re there for you service

  Marie Paillant
6 months ago
Kelly is a very reliable person. She is very patient with me also as witnessed with other patients as well. Nice having her for service adviser .

  EZEQUIEL TEJEDA
2 months ago
Excellent service. I brought my 2021 RAV4 in to Plaza Toyota service for a bad sensor problem. 2 other Toyota stores could not help. My advisor Tyler Adams and his team fixed it! Error light gone, drives great!

  Desire Davis
a month ago
KellyAnn J. was so sweet and nice she works quick and efficiently and was able to get me my replacement tire. Thanks again KellyAnn!!!

  Jose Prese
2 months ago
Shelly was great she took care of my vehicle explained the services that is needed for my visit.Thank you

  Alseny Bah
a month ago
Kelly is on of the best service advisor at plaza she listens to you and would advise you accordingly she never pressures you to do anything you don t want to do

  michael agbarakwe
2 months ago
I love bringing my car to plaza only for Kelly. The service advisor. She is the best

  Boukari Bonkoungou
a month ago
Shelly is very pleasant and professional she took care of my vehicle service thank you

  Jama Rizaev
4 months ago
I have a Sienna 2022 checker showed a problem in the hybrid system, but when I brought the car to Toyota of Nostrand they told me that I had to pay $900 even though the battery had a 10-year warranty. Ronny Rozales who served me offered me $700 in cash which he wanted to put in his pocket. After paying $1028 they didn t do anything to me. because I didn't give him cash. I went to a private mechanic and fixed the problem for $65