Kingsland Service Station - Spirit

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Natalie Krill
a month ago
best guys in town work here. i was struggling to get my van pass inspection and they were incredibly helpful, explained everything with ease, and incredibly fair prices. will ALWAYS be coming here for my car needs

  Amanda Nunziato
2 months ago
I recently came in for an inspection and it was a quick and easy process. Joe was honest and very transparent. I will definitely be back for all of my car maintenance.

  lo ko
5 months ago
Had gotten a UHaul at a different location with a former customer's lock attached to the back that I didn't have a key for, but these guys were kind enough to help me cut the lock so I could get inside before loading what I needed to. Hugely helpful in a stressful time!

  Sabrina Fall
5 months ago
I had to move my young cousin from Syracuse back to Williamsburg Brooklyn. I drove my personal vehicle to Syracuse, and rented a U-haul up there for the return trip. Great experience with the U-haul location in Syracuse. They explained that the U-haul had to be dropped off at an approved location or else I ll be charged an additional fee. There was 4 approved locations on the list (unfortunately 63 Kingsland Avenue was one of them). I wasn t sure which location I could reach before closing, so I was given the option to call later to see which of the 4 locations I can make it too. I drove almost 5hrs straight back to the city, unloaded, and called U-Haul advising that I can drop the truck off to 63 Kingsland avenue. There s no signage showing that this is a U-haul location, but this was the address. The first employee (very pleasant, polite and professional guy) advised me of everything I needed to do. The issue started with the bar code it wasn t working. The employee explained that he thinks it s an issue with IPhones because another customer had the same problem, he ll make a call and the guy will take care of everything over the phone. This is where the nightmare began. He calls Joe (the extremely rude a$$). Joe (the extremely rude a$$) couldn t find my reservation with them, and ask if I rented the truck from this location. I told him that I rented the truck in Syracuse, immediately his tone changed. Joe (the extremely rude a$$) asked me why did I rent the truck in Syracuse and refused to accept it. Joe (the extremely rude a$$) advised me to drop it off at 996 Metropolitan. I attempted to explain to Joe (the extremely rude a$$) about the approved sites and I ll get charged an additional fee if I drop it somewhere else, but Joe (the extremely rude a$$) over-talked me repeating 996 Metropolitan over and over again. Every word that I said Joe (the extremely rude a$$) would say 996 Metropolitan finally I gave up trying to talk to Joe (the extremely rude a$$) and told him that I ll contact U-haul to see how to handle this. Joe (the extremely rude a$$) said fine and I hung up the phone. I stepped out to contact U-haul to explain the situation and not get charged an additional fee. While on hold with U-haul another employee (another very polite and professional guy) walked up to me and was asking if I finished the process. I explained to him what happened with Joe (the extremely rude a$$) and he advised me that Joe (the extremely rude a$$) was the boss so there s nothing he could do. I advised him that it s fine I m on the phone with U-haul. It appeared to me that both of the employees called Joe (the extremely rude a$$) and tried to convince him on my behalf. Joe (the extremely rude a$$) had the nerve to lie to them claiming that I hung up the phone on him. Thank god U-haul approved another location which was NOT 996 Metropolitan. Joe (the extremely rude a$$) clearly approves of the U-haul location at 996 Metropolitan avenue so please make arrangements with that location. After driving over 4hrs there, and driving the Uhaul back almost 5hrs (due to traffic) I was hungry (didn t eat or drink much so I didn t have to stop at restrooms), sore/stiff/cramping body, and exhausted. I just needed to drop the truck off and take care of myself. Almost everything went as planned with the exception of my draining experience with Joe (the extremely rude a$$).

  Mamadou Fall
5 months ago
Via Sabrina Fall: Your response to my review is my proof that you are an extremely rude a$$. There's a difference between informing someone that you're hanging up and just hanging up in someone's face. You LIED by telling your employees that i hung up ON you (flat out lie). I tried to attach a copy of my contract (which I thoroughly read and questioned before signing). The professional employee in Syracuse acknowledged YES there s an additional fee if the truck is returned to the wrong location. It clearly states the renters name will be fully responsible to U-Haul or their affiliated U-Haul entities and agents for all charges related to the rental of the equipment and CHARGES FOR EQUIPMENT RETURNED TO AN INCORRECT LOCATION is one of the charges listed in the contract. More importantly HOW is it possible that you're in the business and dont know about the charges in your own contracts???? I did contact U-Haul and filed a formal complaint against you. I actually followed up by also sending them your reply to my review.

  luxgameplays
4 months ago
Oh ok, thanks for explanation now is good it charge me for correct amount but don't blame my first opinion, as it showed me the pending $300 in my account the first time anyways understand now, I never before fill a gas on station and didn't know how card paying is working. See you for sure!

  Caitlin Harrison
8 months ago
The Passarella family is the kindest, most professional, thoughtful duo in auto service that I have come across in my 20 years of owning a car. My catalytic converter was stolen out of my vehicle and they worked quickly with my slow moving insurance company to get the job done in 4 days time. Professional, communicative, and always looking out for you! Thank you so much!

  Aileen Gibbons
10 months ago
Over torqued all of the lugs on my wheels after they replaced the disc breaks on my car last year. Cost me thousands of dollars to fix when I recently ended up stranded upstate due to a flat tire and two different garages told me the lugs had been over torqued and needed to be extracted on all tires. The garage said to tow it down to them so they could fix it, but I can t trust their work anymore.I don t like leaving negative reviews but I have to be honest here, I was very disappointed. Ruined my weekend out of the city and cost me a lot of money.

  brittany victor
3 weeks ago
These People Are The Bestt , I Was Locked Out My Car Left My Keys Inside They Helped Me Get Into My Car They Were Very Helpful.

  Nicole Valiga
a year ago
Tried to take advantage of me during state inspection. Told me I needed new brakes but luckily I just had my car inspected by the dealership before shipping it to New York, so I knew they were lying. They tried telling me the brakes were no good because they had rust on them after not driving the car for awhile.They withheld the inspection approval and made me wait for a quote for new brakes until I was able to find the report from the dealership proving they were wrong.

  Josh Michael
9 months ago
Great neighborhood service and gas station. You can get general repairs and maintenance, and it's a NYC inspection facility. They also have Uhaul rentals. Very friendly and easy to get to. Family owned for generations.

  James Hudson
6 months ago
Came in on a Saturday morning for an oil change. Juan looked after me, oil change and a couple of checks here and there cost me $75 and 1 hour. I ll return in the future.

  N Rapaz
a year ago
This is our new go to service station! The type of honesty you want in a repair shop, but almost never find!! They are a diamond in the rough. Went there for an inspection, and will now be using them for EVERYTHING!Joe is the absolute best! He and Carlos got me and my toddler in and out asap! This is a family run shop with only a few employees, and a lot of customers, so be patient! The work they do is well worth it!

  Allison Yeh
a year ago
This place is AMAZING! I ll admit, I find myself often being swindled by auto shops who take advantage of my na�vet� and believe because I dont know much about cars they can up-charge me and I won t notice. Well! Alex and his fam who run this place treated me with utmost respect and even snagged me a great deal on the auto repair that I got quoted elsewhere for 2x more!! My car got sideswiped and I needed the back bumper replaced. There was some other damage that Alex said if I ever wanted to repair down the line he can help out with (for another good price) but didn t push it as he knew I was really just trying to fix the bare minimum. All to say, the people here are trustworthy folks and are really out here trying to help you and your car thrive <3 thank you!!

  Chris Craig
a year ago
Dishonest shop. My daughter brought her car here for a routine inspection. They told her she needed brakes on all 4 corners. Except the brakes and disks were all replaced within the year. I asked him to show me and he pointed to some scratches in one disk. No disk wear, no pad wear, just a bunch of nonsense.They tried to take advantage of a college girl. Shameful.

  Tara Factor
4 years ago
Best auto shop I ve ever been to! A family owned business, Joe an exceptionally kind human being, explained everything in full detail. Professional and honest work. Looks like the place underwent a full renovation, everything is new and clean. Got my brakes and oil changed in under an hour! You can expect that your car will be in great hands no matter what you need. Definitely going back!

  Ali Kokkopelli
a year ago
Went for inspection for work van. They were very informative and quick. They fixed stuff before they did inspection. Great guys they are. Joe was very helpful. I would definitely come back.

  Thamer Farah
a year ago
It s an over priced for auto repair, they charged me for changing 3 plastic pins costs less than one dollar working for 2 minutes a $55 dollars. Unbelievable and so greedy

  Vedika Kumar
2 years ago
I go here for all my car needs (inspection, oil changes, wiper changes, etc) because they are very honest and reliable. Joe the owner is kind and helpful and the prices are transparent and reasonable. Definitely recommend!

  Steve Devcich
3 years ago
Helped me with an inspection and the team noticed issues with my break pads and rotors. I know the prices of these parts for an Audi and have been to a few auto shops that have over-quoted me. They gave me a very fair quote and even without asking showed me the issue while the car was mounted. Chain shops and even dealerships never do that. Will definitely come back again

  FREDDIE APONTE
3 years ago
I was in need of an inspection as my inspection was nearly expired, during after hours when shop was closed I messaged kingsland service station and Joe replied within minutes, I wasn't able to make it during the operation hour Joe was more than accommodating by letting me bring it in extra early before shop was open. Not only that while performing an inspection took pictures of some issues I had and offered a discounted price on parts I was quoted more on at another shops. During the time it was in the shop being repaired Joe continued to give me updates and informed me to what was happening, I felt like I was at the shop my self, I definitely would recommend this place to anyone who needs repairs from an honest shop, who thinks customers first. I wish I could give it more stars.

  Giovanni Olivieri
3 years ago
I ve brought my car here multiple times, fair prices, quick service and super friendly. Definitely recommend bringing your car here for maintenance or repair. There is also a car wash/detail on some days I see some Ferrari s and Mercedes getting the treatment.

  Craig Howe
3 years ago
I ve rented uhauls from these guys twice. Both times they were right on top of everything, friendly, trucks/gear ready to go, so easy to work with. And when I made things more difficult for them by doing some dopey stuff they were patient and nice about it and helped me out. Thanks guys.

  Giancarlo Brevetti
4 years ago
This service station is the absolute best!! It is owned by a family who is so knowledgeable and has great service. The place is immaculate inside and out so clean!! They have a shop that does great repair work with unbeatable prices. You can even get your car washed and detailed there!

  Real True Review
4 years ago
Just found out it is a family owned business for almost 60 years! Great service, full service gas station. They also have a mechanic shop but not sure what time it closes. But it definitely is something new like a 50's 60's look to it. I'll definitely be back soon

  HYBRID CHILD
3 years ago
This is great family owned business. They work diligently on my vehicles and are always fast. I recommend this shop to anyone in the area who nears their cars serviced.

  Randolph Perez
2 years ago
Went for an inspection and tire change. Very professional, walked me through what they were changing and why. Also friendly and honest staff. Will definitely be back in the future.

  Kevin Shroff
3 years ago
First brought my car here for inspection, and now use them for all my mechanic needs. Great family run business, polite, and perfect customer service.

  Manhattan Columbia
3 years ago
I've been coming here for over 20 years for fuel and fleet maintenance. Their business services are unmatched anywhere in NYC. You will get great and fast service at an affordable price..

  Rodrigo Rodriguez
2 years ago
Came for checkup to renew sticker and Joe was very accommodating as I had to renew right away. Their service is great and they are much less crowded than other ones in neighborhood.