Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Molly Codrington
4 weeks ago
I am absolutely disgusted with the service from this company. They smile in your face to get your car in, once it s there everything changes. Customer service is absolutely pointless. They can never give updates about your vehicle. My vehicle has been in their facility for WEEKS no one can tell me up to now what is going on with my vehicle or if I can pick it up. Just save yourself the hassle & find somewhere else to go.
Nicolette King
a month ago
I originally wrote a great review because Luis was such a great Salesman! I hope he leaves there and move on to better things. I purchased a brand new 2023 outlander sports 3/2023. This car has given me so much problem since service center did a oil change and a recall on 9/2023. My car would stop in on going traffic and say Collision! Which is insane, because I've never been in a car accident ever! At this point I'm scared to drive this car!
Aissata Kebe
2 months ago
If you want to get the run around then take your car here. They take your car and promise to call you the next day and then when you follow up they just take your info and say someone will get back to you and they never do. I think buying a car with them was not a good idea.
Black E. Blackerton
9 months ago
Went to Brooklyn Mitsubishi on 07/05/2023 for a possible Technical Service Bulletin and Recall (Warranty work). The TSB was TSB-22-16-001, the Recall SR-22-004. They tried to recommend extra work totaling over $6,100, bringing it down to $3,100 as if they were doing me a favor. Outlander Sport has less than 27,000, and they wanted to replace brakes and rotors for over $668 each. Brooklyn Mitsubishi own website says rotors last appx 60,000. We are in 35mph or less, speed camera ridden NYC. Tried to recommend a package for appx $350 to replace wiper blades, check battery, and other nonsense. I told them I replaced the battery and wipers myself recently. Tried to not have the warranty replace all spark plugs, but just one damaged by the faulty ignition coil, as per the TSB. They said the engine oil built up and damaged the solenoid, and the warranty might not cover that. Everything was done under warranty. Had them just change the oil and filter. Leave, car works fine for under 20 miles of driving that day. All of the sudden the check engine light comes on, and black smoke billows from the tailpipe. Either shoddy workmanship was done, or the service dept is shady, and figure we didn't milk him then, so he will come back, and we will get him then. I feel they did or didn't do something to cause this issue, which will be addressed later with them. They don't realize I have two mechanics who know these tricks they do, to drain your wallet. Without an appointment, I will be bringing the vehicle back to them, to have them correct the issue they caused.Services: Electrical, Auto engine diagnostic, Oil change
Nevaeh Duke
3 months ago
Outstanding costumer service, the sales rep was very professional. She took care of me and answered all of my concerns.
PuertoRican Princess
2 months ago
I don't appreciate how the service works, everyone pointing fingers at each other, and then they communicate with you
Benala S
7 months ago
What bunches of wonderful folks from Joseph to the entire staff? Thank you for taking care of my Mitsubishi Outlander Sport, which I named Ian. I love my car. You made my baby run wonderful.
Racquel Green
11 months ago
It has been the worst experience of customer care I have every had owning a vechile. They do not have availability to see emergencies on Saturdays because the short staff. Dropped my car off for a trunk lock replacement was told 1 to 2 days. I am at day 6 and no follow up, no updates, no call back nothing. All I am being told is someone will call me back and yet nothing. Once I receive or get the locked changed I am selling the vechile back to them. The customer care Mitsubishi is offering at this center is the worst I have ever received and it is not for me. I am expecting to be treated as a valuable customer when I am spending my money.When you call the number on the receipt given it goes to service scheduling, you don't get to speak with someone where you dropped off your car. You never speak to anyone.Worst experience ever.
janusz opiola
a year ago
What a nightmare. We had our Outlander 2017 serviced here in September. The car had a problem with pulling to the right side. The mechanic, Josue was very rude and unresponsive. We paid almost a thousand dollars for a repair. They replaced a tire rods and charged $129.99 for a wheel alignment that was not done. I did not receive any computer printout and after 3 weeks of fighting they finally gave us back our car. We paid $950 and there was not a change in a car behavior. They simply did nothing to fix my car problem. They also told us to additionally replace the control arms for additional $1100. But we we were very suspicious about it and we took it to different mechanic. They did the computerized wheel alignment and showed us a problem on a computer screen. It took $95 to fix the problem. So the Mitsubishi committed a fraud by replacing a part that was probably not necessary, and charged me for wheel alignment that was not done at all. The computer print out from the other shop showed that nothing was done at Mitsubishi Service as for the wheel alignment. None of the 4 wheels was adjusted and I have a proof to show. When we showed up to pick up a car we were given an attitude from a mechanic with a sarcasm because we did not fall for their farther ($1100) scam. We waited 2 hours just for the invoice, when at the same time several other customers were served. Was it a punishment?Mitsubishi Company is a great Company but it has a cancer cell in Brooklyn. Unfortunately, we will NEVER buy or recommend Mitsubishi car because of this horrible experience.Service: Steering & suspension repair
Jennifer Castro
a year ago
Great office. Employees are super friendly and knowledgeable. JP and Mike are always there to assist and make the experience as easy as possible. Always my first choice when needing service on my car.Service: General repairs & maintenanceService: General repairs & maintenance
FNU Antony
a year ago
The manager, JP, took care of everything I need in the best matter of time. The services here are the best bar none, totally worth the time, I treat my car very good and I believe she deserves the best service, which is why I chose Brooklyn Mitsubishi Service CenterService: General repairs & maintenanceService: General repairs & maintenance
Jomar Smellie
a year ago
On a Saturday, I was told to leave my car & the Service Agent would give me a call with pricing and an update. Noticing that the ship was going to close, I called to get an update. I was told to hold. I held for 20 minutes. No one got back to me so I called back immediately. At that time the shop had closed & I was forwarded to VM. I left a VM. On Monday I called 3 times to speak with the Manager. The Service Agent refused to let me speak with the Manager so I had to take a half day from my job & find transportation to the shop in Brooklyn. I spoke with the Manager "Mike" who blamed the experience on his staff. He assured me that everything would be taken care of. On Friday I picked up my car. On Saturday, the brand new tire that I bought was flat (slow leak). Note, only that one new tire. I called the service center & Mike told me that I would need to buy a new tire (which may or may not be functional). Absolutely. No Words... Use them at your own risk!!!!Services: Tires, Brakes, Oil change
Kamoier Williams
10 months ago
There is some fishy and dishonest business going on at this dealership. My mom and I visited on Thursday to order and pay for a backlight. When she returned today to get it fixed, they took the car to the back area. When they were finished, the backseat headrest was missing and they suggested that we purchase another one. Their argument was How do we know it wasn t missing before . The car was purchased from them in March. They sold it with both headrests and Yemin pointed them out to us. Whoever repaired the vehicle today should be more honest because these games are very distasteful.
Claraine Narcisse
10 months ago
First time and bad services.They are flip flops. They are not honest.Unfinished jobs.Customer services bad.I will never refer someone in that place.They have to shutdown in business.
Rustam KHasanov
11 months ago
Do not waste your time. Do not come this place. Assistant service manager: Omar you best lier . Never ever say someone call me.
Charliice Phillip
6 months ago
Very poor customer service and dishonest staff.. Don t go there!
HECTOR GALARZA
a year ago
Great service. Great staff. Mike and JP are so knowledgeable and great to work with. They make the experience easy as pie. Clean office.
Miguel Angel Rosa Rubio
a year ago
Best service place to bring your car I come from NJ to always get my car here to get my work done I always deal with the manyJP always takes care of me thank you so much JP for taking care of me and making my care always safe for me and my family your the bestServices: Air & cabin filter replacement, Engine repair, Brakes, Oil changeServices: Air & cabin filter replacement, Engine repair, Brakes, Oil change
stacy sealy
a year ago
Amazing service every time I come here to get my care taken care of JP the manager makes sure everything gets taken care of and prices are amazingService: Auto engine diagnosticService: Auto engine diagnostic
Motivational Credit
a year ago
JP, the manager was outstanding and the customer service was superb. Great man and great business, keep it going.
Benny Parra
a year ago
i brought my car for oil change a while ago and since then i kept doing here because of the great service they have. highly recommended.
Low Andy
a year ago
Amazing place to get my car service JP goes out is his way to make sure job Get done and quickly thanks so much JP
Amaury Baez
a year ago
Great service l. Very quick. Nice people. JP will take care of you.Service: Air & cabin filter replacementService: Air & cabin filter replacement
Marc Alexis
a year ago
Receive good service when I come in, the advisors are great and you get helped in a timely manner treat you like family
Granville Allen Jr.
a year ago
Friendly staff. Great service. Thanks Jay P and Regina for all your help.
Matthew Carrington
a year ago
JP was the manager was very helpful. The service was relatively fast.Service: Auto battery replacementService: Auto battery replacement
Nick
a year ago
Great service, honest, and polite. The whole staff there are excellentService: BrakesService: Brakes
Celina Haile
a year ago
JP the manager is the BEST!!!! All staff members are professional and helpful. Thank you!Service: General repairs & maintenanceService: General repairs & maintenance
Randy Salcedo Rodriguez
a year ago
Excellent service, there are a great staff.Service: Oil changeService: Oil change
Iuliia Belyshkina
a year ago
Wonderful service, thank you very much!