AAA-OneStop

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Combat Zone 360
5 months ago
This company came to Fort Hamilton Military Base and towed my car about 200 meters so the base could do work where I was parked. They charged a towing fee of $125 and a recovery fee of $150. $275 to tow a car 200 meters is ridiculous. This is a company taking advantage of disabled Veterans. When I tried to reach out, the person on the other line stated it is not his issue. This is a company that does not do the right thing. Shame on them. When I talked to a person on Fort Hamilton, he told me wow, that price is outrageous. I am sorry that happens. Towing for Fort Hamilton has never been that expensive. Once again, this company is taking advantage of the Veteran community.

  El D
a month ago
Though I don't have experience with their work, I was shocked at one of their drivers in their van this morning. Dangerously cut me off while driving and then told me to **** my mother, giving me the finger. (Ft. Hamilton and 50th or so at 8:30am) I was honestly so shocked that someone wouldn't think twice about being such a poor representation of their company. I would never use them based on this encounter alone. No thanks.

  Rufnecklures
7 months ago
Tow truck wouldn't take car to where I requested and instead told me he could fix it for a couple hundred dollars. Told me if that didn't work I was on my own. I agreed (didn't have a choice) and then called me and told me it would be over $1k to fix my car and if I didn't want him to do it I had to get the car off his lot immediately.I feel I was robbed and can't believe that AAA would work with this shop. I called a few other shops and the prices I was quoted for the same job were between $450-$675 this shop charged me over $1k

  Carrie Slevin
7 months ago
This is the first time in my life I am leaving a negative review. I always try to work things out. However, the service from the person who answers the phone at One Stop was horrific. He refused to give his name and hung up on me twice! My car needed a tow and he called to say they were very busy and was disgruntled from the start, asking what was wrong. And continued to say they were busy. He implied that I was a liar (I couldn t wait for the estimate of 88 minutes for a tow) and asked my passenger to stay with the car for me. He said that wasn t allowed and what - did I lend my car out? And said I was making up stories. He should be ashamed of himself. In the end, Ricardo from AAA towed the car and was wonderful. I am disappointed that this unfortunate incident happened for absolutely no reason. It is completely unacceptable behavior and I am posting this in the hopes it will not happen to anyone else.

  Clay Cowan
10 months ago
Do not use - Damaged my VehicleCalled AAA to tow my vehicle and One Stop Tow was the answering truck. Picked up my scooter to take to dealer - both tires had air, never any issues (~1k mile). One Stop Tow dropped it at the dealer, and when the shop got it, there was a flat tire.One Stop Tow wont return any calls, denied responsibility to AAA.

  Jenna Kling
3 months ago
Brought my car back down to Pennsylvania and the driver Nash I believe his name was was AMAZING. Beyond friendly and professional. Went above and beyond what his job called for.

  Austen Goulab
9 months ago
Best experience I've ever had, Best prices too.If you are talking about expensive through these guys on 86st, you know nothing about cars. Good luck finding a better price.There prices are outrageously the best I've ever encountered. Quality of work and parts even better for the price you're getting.They're my mechanics for life now

  Gabe Munro
9 months ago
Tried to drop my car off for service over the weekend, but was told to come back another day. Stressed that I was in no rush, and could just drop it off. They said they couldn't help me. Red flag number one. Against my better judgement, came back to attempt a drop off again, and this time the estimate went up 50% for a simple repair, on the basis of "well, I'm not the one you talked to last time".Shady practices, bad customer service, definitely will not go back.

  Lucille Napolitano
a year ago
Called AAA for a dead battery, John Y1507 showed up less than 30 minutes after our call tonight. Provided us with options and a jump to get home. Its a new car, no reason for a new battery! Extremely professional from the call to let me know ow he was nearby from the very end.Service: BatteryService: Battery

  Fat Cats
a month ago
Used AAA for car that wouldn t start. Reynaldo was super nice and helpful. Thank you!

  Regina A.
a year ago
Go on a weekend if you must since the staff then is nicer at least... AAA towed me to this location with a flat tire. The next morning I had the same flat tire!!!!AAA brought me back to the same place and the weekend staff was much nicer! They discovered my TPMS had a leak and thats what needed to be replaced. Most likely I paid $250 the day before unnecessarily...I 100% believe I was just taken advantage of on the first day since I was a single woman alone. I should have been smart enough to ask what was wrong with the first tire but had a lot on my mind since the reason I was alone was my husband was in the hospital. They should have checked the first tire without me having to have requested it.

  Martin rosenblum
8 months ago
Needed a new alternator, easily could have told me it was both battery and alternator, but this is a very honest garage with people of great integrity working hard.

  Arhum
a year ago
Jerry, thank you for your help today. You were truly a blessing in a nightmare of a day. Very hospitable in every manner. I would recommend this place 100% and hopefully I never need a tow again but definitely sending you prayers my man for all the help you gave me today. And my first ever tow truck-shotgun side experience. Truly Godsent

  vitaliy kachkovskiy
2 years ago
My starter went and I called AAA. They came very fast and thank you for that however I mentioned my car is on coilovers they said no problem when the driver on a flatbed showed up he was very rude and in a hurry to leave! He was disrespectful and honestly didn't want to do anything so he just left

  Robert Hook
2 years ago
Recently my 2008 Acura MDX broke down in Brooklyn (I'm from Pittsburgh) on a Sunday.Repairs were made Monday/Tuesday at very fair cost(issue was broken radiator which not only caused loss of radiator fluid, But also all transmission fluid lost). Our risk after repairs was that the transmission was damaged from the time running without fluid. Turned out transmission was fine and MDX running well.Thanks!

  Gladys Garcia
2 years ago
Our car would not start. Ricardo O. number Y1507 from AAAcame on time. Very professional. He diagnosed the problem immediately and took care of our worries.Great service.Service: BatteryService: Battery

  B. Floyd
a year ago
HORRIBLE BUSINESS. NOT PROFESSIONAL AT ALL. Stay AWAY from this place on ALL levels regarding car servicing of ANY kind.The BEST Spot to go to is MCMC Auto Repair on 64st. As for this place, horrible work & very unprofessional. You'll be thanking me for this honest review, trust me.

  Adrian Frith
a year ago
Quick Service. I would like to thank triple A for the fast response Jose Lanausse was a great help to me in my time of need. Thank you for the great service that your provide in New York City.

  Vinny Padovano
a year ago
Great mechanics..very reasonable prices on repairs..have been there several times with various issues for my vehicle and have always been treated with respect..work was done when promised and done correctly...Johan is a great mechanic.

  N G
9 months ago
I had triple AAA tow me to there shop they cost me a 1000.000 for an altinator and a belt rip me off and took advantage of me

  Troy Rush
a year ago
Had an accident needed a tow back to the garage by me about 90 miles away. No problem amazing service and very nice people.

  Jonathan Greenwood
2 years ago
Got my car inspection done. Very friendly and efficient. Reasonable prices.

  Sherry Jarrett
2 years ago
Excellent, fast service. Technician was professional, courteous and helpful.

  Raymond Ross
2 years ago
They are very good they are on time they find the problem right away very experienced mechanicsService: TransmissionService: Transmission

  Ge Andy
a year ago
quick service