Offerings
- Oil change
Amenities
- Mechanic
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Nancy Esperon
a month ago
Took car in for service/assessment/estimateat 8:30 for a possible ignition replacement Wasn't contacted till about 12 PM. Told it would take till 4PM. After balking, I was able to pick car up at about 3PM.Towed next day as car wouldn't start next morning. Now told it is not the ignition, but a new problem - the starter...hmmm!Bottom line: cost: over $800 total. Missed medical appointments; loss of pay (job); emotional duress.
Robert Preston
2 months ago
I went to get my car inspected and the owner said the only way to pass inspection is if I buy two new front tires. I should have asked for my old tires back and put it in the trunk. But in the meantime my car did pass inspection. He just wants to charge more money. They're all a bunch of crooks
Semone Prag
3 months ago
Paul is the best, he is honest, hard working and trustworthy. Not to mention, kind and compassionate!!!! My husband Clint, dealt with him for many years.. He was also very pleased with the services.
Angelina Curet
7 months ago
Honestly the best mechanic I ve ever been to. Paul has helped me for years and I have never felt like I ve been played or lost out on money. Very respectful and patient if you have a million questions. Most jobs your car will be rotated within 2 business days. Maybe a tad bit longer if it s a Friday but considering the shorter hours worked on the weekend makes it understandable. If you work a reg 9-5 and talk with Paul about picking the car up later due to your schedule, he usually will stay for you to pick up the car. Never have gotten anything stolen from my car and I ve accidentally left my sons tablet in there multiple times and it s always where I leave it. If there s any follow up issues after the car he isn t going to charge you to check it. Currently I m in a blood contract with my warranty and the ford company down the block and I hate that I can t come to Paul about my car issues. But there are even times Paul will check my car to see the issue and diagnose it without charging so I can go to that other company with the issues already diagnosed.
Shelton Collins
a month ago
My experience at Nor-Bay has always been great. Paul (Manager) does a awesome job.
Harry Rivera
10 months ago
Honest, trustworthy repair shop. Reasonable rates. They stand behind their work. One time I had an issue with a repair they did on my car, took it back and they resolved everything for me. Had my wifes car towed there recently after a breakdown, not only did they fix that problem but also found the cause of a separate problem that no other repair shop was able to fix. So far they have exceeded my expectations and I'm very satisfied with their service and will continue bringing my vehicles to them.Services: Steering & suspension repair, General repairs & maintenance, Engine repair
Gappy Binpaid
10 months ago
Brought my car in from another shop that was giving me trouble & long wait times, Norbay was able to go through my warranty company, fix my BMW s engine & have it ready in 2-3 weeks. Shop was very cooperative and transparent during entire process and everyone was mad nice! Most definitely recommend bringing your cars here for any problems
Renato Zeko
6 months ago
Felt trust with AAA preferred and generally a good energy form the positive who were positive. They did not try to sell me on any extra work for the car, which was a +++++
Denise Wagner
11 months ago
I go to Norbaby every year for my NY inspection and usually Paul is my guy. Today Ryan was in charge and I had such a great experience! Thank you for making sure my car health needs were met and being so kind and professional.Service: General repairs & maintenanceService: General repairs & maintenance
Gabriel Colon
10 months ago
Called AAA due to keys being locked inside the car and a dead battery. Luis Ortiz called 20 minutes after AAA's notification that someone was on the way. Mr. Ortiz was professional and put me at ease as soon as I told him the problem. He was able to fix the issue in about 5 minutes. Super friendly and courteous. A+ for this gentleman
Craft Dee
11 months ago
I Heard great things about this place but I had to wait over two hours just for an assessment. I came in previously hoping to avoid a lengthy wait time by providing my information and giving a brief description of what I intended to come back for. Other ppl came in and out while I waited but I can t speak on what they needed which might explain them being done before me.Upon completion of the assessment it was exactly what I said was wrong (shocker) so I spent 2 hours waiting on an assessment and another 2 hours to get it fixed .doesn t live up to the hype a regular mechanic shop with the same high prices and long wait times with minimal customer interaction.
Regina Milligan
7 months ago
I'm a loyal customer. I've been bringing every car I've owned here for many years. They never disappoint.
Willie Dent
5 months ago
Very professional, great service, didn't have a appointment, bur was still able to get work doneService: General repairs & maintenanceService: General repairs & maintenance
Amr Ahmed
3 weeks ago
Reliable AAA Towing services. Fast and honest.
David Persaud
a year ago
Paul, their team and the mechanics are very helpful, competitive pricing, work is always complete the correct way, and friendly! Recommend everyone to come here as they have been serving the Bronx community many years!Service: General repairs & maintenanceService: General repairs & maintenance
Drop TopKing
a year ago
Paul and the staff at Norbay never disappoint. These guys have worked on all my cars from my e46 M3 , Mercedes e350, to my work horse Nissan Pathfinder. I come from Westchester because the repair facilities up here I feel are very inexperienced when it comes to foreign cars.They never try to upsell stuff I don t need but do make recommendations to keep my fleet running smoothly. Paul has never steered me wrong in all these years so I always go by his recommendation. Just drop off your car, be patient while the boys do their thing, and enjoy the ride once you pick the car up.Keep up the great work Norbay!Services: Engine repair, Auto emissions testing
Mo Yakub
a year ago
I have been going to Nor-Bay since I first started driving. What I can tell you is that Paul is a stand up guy and won't try to sell you things you don't need. Honest people doing honest work and they will always be my go to mechanics.
Empress Da'Fam
2 years ago
Had my fuse wires repaired (expensive). My dashboard lights have been flickering since recent alternator and power steering hose replaced. Always busy, not enough mechanics; don't recommend waiting but they get the job done!
Bronx HD
3 years ago
Norbay is a group of car mechanic professionals who are customer service friendly. I have had several repairs made with my vehicle and have always left satisfied. Their service prices can be higher than most but are fair overall and worth the expertise that they provide. One job not two to fix the issue. There is no funny business going on here. You do get what you pay for in the end right?. As a Bronx resident, I have multiple choices for mechanic services. I am glad that I continue to make the right one. This business is worthy of yours. Give them a try and you will walk away with a clear understanding of repairs needed and knowing that they have the correct expertise to do it.Services: Electrical repair, Auto engine diagnostic, Body & Trim, Air conditioning, Battery
Christopher Payne
a year ago
Finding a good honest mechanic is hard to find but I've been dealing with Nor-Bay for over 15 years and they're good. Most of all they are upfront without nickel and dining customers or sugar coating problems you may have with your car. Car maintenance is never cheap but I found prices to be fair and the work done to be of quality.
Rickety Rock
3 years ago
This was my first time using this shop; my car needed repair to the radiator and transmission hose. It was not a cheap job, let me tell you...but at least it was done quick and right, no problems after the repair. My car was ready at the time they said it would be which is always a good thing. I chose this shop because of AAA reviews and because my car needed to be towed, I know the tow truck is owned and operated by this shop(used it before). I figured, let me try this joint and see how they stack up.So yes, I would recommend this place and maybe I'll give them a second turn for another repair.Edit and Update 8/26: so the hose from the radiator that was replaced began to leak. Called and spoke to Paul (I think that's the name) and he said bring it in; after a day he checked it out and said the radiator was defective and needed to be replaced again, under warranty of course. So now the car is fine...good job.
Ms. Pyt91
a year ago
Smh wow! Not even sure how to formulate words to describe the service I received at this rinky dink repair shop. I was up charged on parts and labor with a nasty representative and an unknowledgeable mechanic, such a shame that AAA would even associate their services with this shop.Do yourself a favor, don t take your vehicle here.
johnathan ortiz
a year ago
I was in and out In lile 15 mins but the guy took my change I gave him 40 dollars and he was like you can go I wasn't mad but the principal is you give the coustmer their change and then if I wanna leave a tip then I do but this guy was on some other time
D Kai
3 years ago
AAA dropped my car at shop at 10PM It had a broken belt and I was told to expect a call in the morning. When no call came in I called and was told very rudely that they didn t have the time to check my car today and maybe can get to it the following day. The guy just hanged up the phone. I called AAA and was told that it wasn t there fault and they apologized. AAA told me to have the car tow to my Machanic.. So when I got there and told the front end manager, Paul, that I wanted my car to tow it my Machanic his reaction was hostile. He got my keys went and got my car and just dumped it in the street. Came out of my car and threw the keys to me..what a jerk. So stay away if AAA recommends this place No one needs this kind of service
helen cendrowski
10 months ago
I have been going to Nor-bay for over 15 years. I trust them completely to do a great job at a great price.Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change
LC LUL
2 years ago
They were suppose to be here at 9:30 they arrived at 11:57. When the guy arrived to change my tire he was rude and angry because I was not at the car when he got here. He come without notice. I walked to the car 5 times and waited. Unbelievable attitude. Not a rainy day but a clear and sunny mny day.
Derek Belle
2 years ago
These guys saved my life! Stuck in New York for three days after several mechanics weren t open/available and couldn t fix our water pump, we were at our wit s end. They were able to do the job with no notice and in just a few hours. Couldn t be more grateful!
Michele Griffin
6 months ago
Paul and his team work very hard to accommodate and satisfy their customers.
Cristian Culetu
3 years ago
The worst mechanic shop ever. I went to fix my starter at my Jeep Cherokee.They told me that it cost over 600$, when the part is only 260$, and they needed 3 hours to fix it so I have to pay 300$/ 3 hour s, when they actually fix it in 1/2 hr. Who is the crook here?They keep my car out of the shop with windows open, on 90degree day, I found a dent that I know I didn t have it before on the right side of the front door.
Adele Mont
5 months ago
I would never recommend this auto repair shop.