LKQ Hunts Point Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Christina Santiago
a month ago
For me to buy here for the first time , the experience was not pleasant. The fact that tour worker Armando to have a response that I do not need to buy anything here, is not what a person should say working customer service. I was waiting for a receipt to be printed in order to pick up a product I already paid for. Armando s response to my frustration of the wait time was, they can reverse the payment. I want my product at a timely fashion. Not feedback from a customer service rep. I believe your business is running because of paying customers, not the workers.

  You know
2 months ago
Horrible place. Used to be good not anymore!! They pretty much legally rob you here. Won't have the pieces after you paid then they wanna write you a check after they take your cash for the wrong parts they didn't have!!! DISGUSTING PLACE WITH DISGUSTING PEOPLE TO SERVE YOU!! GO ANYWHERE ELSE!!! They got my order wrong twice. Then they say it's my fault, And even tho I paid cash for my part ,I have to get a check back. So not only was I given the wrong piece but then they made me pay more for the correct piece that never was wrong again. Labeled incorrectly and the wrong piece again,Then I have to walk out of there with no cash, no parts, and wait for a check. If that's not a legal stick up what is????? NEVER IN MY LIFE NOT EVEN IF THE PIECES ARE GIVENTO ME FOR FREE WOULD I EVER RETURN HERE,AND EVERYONE AROUND ME AND IN MY AREA KNOWS ABOUT THIS AND WILL CONTINUE TO HEAR ABOUT THIS FROM ME AND ALL MY INFLUENCER FRIENDS. DONT BACK PEDDLE NOW LKQ

  Robert Weyhrauch
3 months ago
Bought a warranty on my transmission purchase. Transmission was defective and they did get me another one but left me to pay for second installation which should have been covered in my parts and labor agreement. Weeks of run around and yeh yeh yeh! Very frustrating experience!

  Miguel hoban
4 months ago
After picking up the phone you stay on hold for.over 20 mins

  Alex Raghoo
a year ago
Everyone is super cool and friendly, especially the cashier. Warehouse guys are nasty and have lots of attitude for no reason but front end makes up for it. I called and spoke to a female that was super kool and nice but when I arrived I had manny . Dude was 10/10 will definitely recommend and return .Also just to mention my part is sold out and back stocked all over even in other states u name it I called it ... even Amazon let me down . But they got it for me was told a few days .. happily waiting !!

  Ato Kwamina
7 months ago
Lkq has all you need in car parts to keep your car on the road. In and out with your needed part in minutes with free shipping as well.

  Paula C
2 days ago
Great service and quick

  South Side Auto
2 years ago
Our company has been dealing with LKQ for about 20 years, and almost never had any issues until last year and this year. They insist on selling you a 1-year parts & labor warranty, which is amazing, UNTIL YOU NEED TO USE IT. They look for any way possible to NOT PAY YOU YOUR LABOR (By the way, only up to the amount of the price of the part) and on top of that, MAKE YOU PAY FOR THE DEFECTED SWAP PART! So now, you have your customer angry that they had to come back to have it replaced, and you've got your supplier giving you the shaft, AFTER YOU GAVE THEM ADDITIONAL MONEY FOR A PARTS & LABOR WARRANTY! They keep asking for money AND THEN MAKE YOU WAIT YEARS TO PAY YOU BACK FOR THE LABOR OR A RETURNED DEFECTIVE PART! TERRIBLE B2B transactions, the company got too big and now only cares about the bottom line and no more about account relations. Will not recommend; will no longer be requesting their services.

  Bleach187Mex BBS
2 years ago
High quality parts. Low miles. Best warranty out there. Unlike most places that sell used parts, there inventory is inside rust and weather free. They Also sell new parts for your car. Ask for Bianca. She s the best. Thank you!

  Bill William
a year ago
The prices this place charges is insane!! Do your homework and check around, you will find a better price guaranteed I did. Example. 2011 Forester used engine $6000 ??!!! Many places around not taking advantage of people who are looking to put their car back on the road. Found the same thing for $3500 with half the miles. Do yourself a favor and look around !!!

  Jason Baguette
2 years ago
Honestly I only selected 1 star because 0 is not an option. I have never experienced such terrible service from any company or establishment. I would expect this kind of service from a LOW CLASS FAST FOOD Place, I called to ask 2 questions, if they had my part instock and if there was anyway I could pick it up today. After calling and being placed on hold for an hour with no response. I hung up and tried to call again. Once again I am placed on hold another 30min go by and finally a young lady answers to help me with my needs.the questions I had were very simple and could have been answered by anyone. As to why I needed to wait over an hour and a half to simply ask is mind boggling. It s not fair to waste peoples time because of terrible management FYI they have my parts instock and I will STILL be going elsewhere to do business.

  George Okonji
a year ago
These guys gave me the wrong headlight, then ordered the right one and charged me more, and it was broken! The body shop wanted payment for their work regardless and LKQ REFUSED to reimburse me, even though they were at fault both times! TERRIBLE Shop

  K Price
2 years ago
Only reason why I m giving 3 stars is because some of the workers in there are NOT honest with the prices.. they constantly change prices and try to make a quick buck off of you if you are not on point. You ll probably casually pay 700 for a part when someone else paid 300 for it.. BE CAREFUL

  Anrwy Polanco
4 months ago
good service and first class attention

  Maritza Duffy Ortiz
4 years ago
Great customer service both on the phone and in person. I wanted to pick it up, but they do deliver. Prices were very good. BUT, if u want urgent GPS to take u to the right location type in the actual address to avoid being sent to Bathgate Ave their old address which they have not updated on Google.

  Leslie Bryans
a year ago
I order auto parts from dozens of dealers and after market suppliers daily. LKQ is one of the worst. I was told I would have a part within 3 days. Well, 10 days later, after daily calls with no help, the customer rep said it's sitting in the warehouse still. Finally it shows up but they won't give me the part because our tax forms need to be updated. So I provide them the forms and they say the name of my shop on their end is wrong but they can't update it so they can't leave me the part. Not helpful!

  ALEXANDER DUQUE
4 years ago
Extensive inventary and service... ask for John he will take care of you as it should

  Thomas Barr
a year ago
Definitely a great experience with LKQ they were on the money to find part that I needed and their customer service is excellent arrived the next day Bulldog that was Friday and I was not able to get transportation to pick it up until Monday so I will follow up but the place seems like

  Takiea Parker
3 years ago
Purchased a transmission for my VW JETTA and it didn t work, but they sent a new one to me a few days later and paid for most of the reinstall labor to the mechanic. Very happy with the service. Jay Hernandez is great & very helpful!

  Jeff Mazzone
10 years ago
I work for a charter bus company and needed to order Volkswagen parts for my employer's family vehicle. Our body guy who owned his own shop for 20 something years has worked with these guys and recommended them. A bit apprehensive dealing with a used parts place, I was thoroughly impressed. Jose the rep was helpful, and the delivery guy Luis was amazing. The parts were quality, came very quickly, and were about 1/3 of the price of what we would have paid new from the dealer. The whole process was very easy and quick.

  Alex Delgado
5 years ago
Got a used AC compressor at a great price here. Had it installed by my mechanic about a week ago and it's working great. LKQ has a ton of used parts, and what they don't have at the warehouse, they find elsewhere, usually within a day. My problems with the place were pretty mild. When you first walk in, you have no idea where to go, there are just a bunch of people sitting behind three different counter sections, with no signs pointing you one way or another. All the employees are on headsets making and receiving calls, possibly personal calls, possibly not, who knows, a few had cell phones out. Just go bother one of them, that's what I had to do to get service. Regardless of that, the employees seemed good at what they do, both my visits were barely over 5 minutes long, and I got what I needed.

  OMAR
6 years ago
This place sucks. When u walk inside there's no customer service line just a bunch of people sitting on telephones no can I help you or nothing. Finally after getting someone's attention I order a part for my 2008 car I'm sent to a cashier who is busy laughing and joking before she say she don't have my order. Back to the salesman a second time. I pay for my order and come back the next day to a part that fits a 2002.Customer Service here SUCKS. This was a terrible experience. I'd rather spend the extra money someplace else.

  Leana Lopez
4 years ago
I walked in, service was fast, and straight to the point. The representative that helped find the piece I needed for my car was very sweet. If your looking for good priced replacement parts for your vehicle, this is the place to call.

  Audy Previl
a year ago
There should be an option for 0 star Google or even minus star. Guys, those 6 months extended warranty is a BIG TIME Scam. I called LKQ not even a month or 30 days ago to buy an engine as I owned a shop in Norwalk CT. I spoke with Katrina who is working for the scammers and added 6 months extended warranty (parts & labor) without my knowledge or consent. Those scammers have my credit card on file and when I verified my cc then I realized that they had charged me $650 where it was supposed to be $2650 for a 2010 Honda Pilot's engine.It was about 3 weeks later, I called and asked them to remove a warranty that I never asked for and they told me it is too late. So guys let us be a small bit logical here: " The parts for $2650 come originally with 6 months warranty, but the extended warranty is for an additional 6 months (after the first 6 months have expired). So now remember in addition to this that I had ever from the beginning ask for extended warranty. Now there is SHERRI, whom I do not know her position in that gang of scammers, she spent 25 minutes yelling and telling me that she was playing the recorded voice when I ordered the part and never played it.Now KATRINA, it has been 3.5 years since I have been faithful to you as you told me when I started doing business with LKQ that you work on commissions and begged me to call you and only you when I need parts. I finally discover your true identity, SHAME on you KATRINA!

  Enrique Leon
a year ago
They tried to sell me a number reinforcementFor a 2012 Nissan rogue for $265 they are straight up ripping us off I just picked up that part for a $108.00 with taxes from G & F thanks to you guys @ g & f

  Taha Ali
2 years ago
I called yesterday to buy the front bumper of my car. And they said yes it is available and they gave me the price 240 something. So today when i went to buy the bumper they said sorry its not available you have to order it and they gave me the price 450. I drive all the way 60 miles to bronx. Pathetic service

  Daniel Montalvo
10 months ago
Don t waste your time. Called to see if a part was available and the man hung the phone up on me.

  Taydra Nesmith
3 years ago
Was in and out quick. The part I needed was a great price compared to going to a dealer shop. Also they give you money back when you bring your old part back with at least 6yr warranty on your new part.

  Damir nunez
5 months ago
Always they find my car parts

  princess lopez
7 years ago
- If there were an option for no stars they would definitely get non. Worst experience I've ever had purchasing anything in my life. You don't get what you pay for then it's hassle and an inconvenience to get what you need. If your looking to waste your time and end up aggravating please be sure to check this place out!