Amenities
- Mechanic
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Tyline Figueroa
a month ago
I had the best experience with Autorama! My car was hit while parked. They did an amazing job fixing my car. Miguel was great he always kept me updated about my car. My car looks exactly like when I took it off the dealership. I have a brand new car again. Please don t ever hesitate to come here they are excellent.
Andrew Petrillo
4 months ago
My vehicle was towed by this company, upon removing my vehicle from there yard they caused excessive damage to the rear of the vehicle that was never there, I was told to email the manager regarding my issue, it has now been over 3 weeks and never received a response, my insurance company depreciated the vehicle because of damages caused by autoRama I even reached out again and received another email to send my concern to and still no response, this is very unprofessional and I do not have gap insurance to cover the rest of the damages caused by this tow company, autorama uses a fork lift to move cars around with not a single care in the world, I would like to get this resolved, I will never recommend this tow company for the life of me
Mel
2 months ago
Every time I have am issue with my truck these guys come in no time to help me. Even if I had to wait, because let s face it, it is New York City and traffic is terrible. You re not the only person who has a car that s broken down. Once they arrive their professionalism is great and they try to help you out anyway they can
Terence Nickelson
5 months ago
This company is the worst towing company in NYC, when they tow your car they purposely damage it, so they can be the one to make repairs and charge you and your insurance company a fortune. This is criminal and they will be exposed and caught. Tell all the people you know to never use this company. The worst ever
Richard Williams
5 months ago
I would give this place minus 2 stars but that is not an option. This place is horrible and very unprofessional. They destroyed my wife s car after only having windshield damage, they proceeded to use a forklift to transfer the vehicle and also damaged her push start button. If you are in an accident and they are taking your vehicle DO NOT allow them to store your vehicle
Ashley
5 months ago
I know any good review about this place, got to be fake! THE WORST TOWING COMPANY IN NY! Rudest staff especially the guy that came to help me get my car off the highway. Was literally trying to make my lifedifficult . Did not want to try to work with me, or ANYTHING! When people say, if I could give them zero stars, yeah! They don t even deserve one.
Dorothy Golden
5 months ago
Ray, the tow truck driver, went over and above his job. As I have a motor disability, he assisted me in getting into the truck. Besides that, we conversed the whole way down to the Audi dealership near my home.I was lucky to have him as my driver.
Luther Nickelson
5 months ago
My car was picked up it was towed to autosomal. When I refused to let them do the work , because I deal with another body shop .They damage my vehicle even more .because I declined there services they're dishonest
Ivon Reborn
2 years ago
This place had to pick up my car which was damaged on the highway. The guy, Angel, who picked me up with Pleasant, sweet, and sympathetic to my situation. He explained things carefully. I had just been in a situation and he was patient with me. Everybody on the staff was very nice, and respectful, and I can't say any more good things other than they were pretty awesome considering the situation I was in.
milly
8 months ago
Great service, I was involved in a car accident and provided excellent service to help fix my car. Mr Miguel was very kind and attentive about my car and my car looks brand new. I would definitely recommend this place to anyone who has trouble with their car. Best mechanic I have been to yet.
paulitha pasala
10 months ago
I had an incident with my vehicle on friday 5/26 and Mike came to help me with towing. He was very kind, compassionate and went an extra mile more to help me out. He made me feel less nervous and was quick to take care of things. I appreciate the service that I received So thankful.
Patricia Nickelson
5 months ago
There was a Minor car accident and my car was towed to Autorama. My car was destroyed at this lot. Don t have your car taken there. I would not give it any stars. This place was horrible.Service: Body & TrimService: Body & Trim
Maryrose Seno
a year ago
I was involved in a nasty accident last month. When I called 911 they sent a man from this company, Mike, who was very kind. The at fault driver was very nasty and I did not feel safe. This company was a blessing that day because Mike helped me gather the appropriate information from the driver and towed my car promptly.
Al Cruz
2 years ago
Hi my name is Al, I have a 2014 Ford Focus. My car was towed at Autorama Enterprises for collision repairs. I have to say Miguel and the whole staff did a amazing job. My car looks like it came from the dealer. Front desk wonderful people. Will definitely recommend Autorama Enterprises all my friends. If there was a rating from 1 to 10, I definitely would give them a 10. Once again thank you Miguel for taking care of my car.Services: Tires, Painting, Body & Trim
Milida Abramova
a year ago
Scammers!!! Worst customer service ever!! They committed insurance fraud and my insurance flagged them in their system so that people do not go here. They kept my vehicle illegally to get more money from my insurance and never provided me with a loaner car. The manager was extremely rude, disrespectful, obnoxious, and very unprofessional. As I was trying to resolve this issue the manager kept hanging up on me and was laughing obnoxiously. This is not the way you treat your customers. I typically do not write reviews but this was by far the most stressful situation I have ever experienced as a customer.Stay away from them!!
Samba Mamour LY
11 months ago
I had an accident on Enry hudson and when I came back to recover the vehicle I tested the loss of the shoes, an amount of $100 that I had left in the glove box and any valuables that I had left inside the bus at the time of the accident. It's really disgusting for me. I don't advise anyone this place to avoid i don t know why 911 works with this insecurely company
Eric Steyert
5 years ago
Very happy with the service and work done by these guys. Was involved in a collision on the highway and had a tow dispatched by the police. The driver had my vehicle hooked up, off the highway, and was very professional. The collision happened at night so waited until the next morning to get in touch with their office staff. Once again, very professional and pleasant people. I got a very fair estimate for repairs and in spite of extensive damage they had my car back on the road within a couple of weeks. Good quality work by their mechanics at a fair price with excellent service. I really have nothing negative to say about my experience.Skimming through the other reviews I'm seeing a common theme for negative comments: People who don't understand the city's laws regarding authorized highway tows, people who got hung up with their insurance agents, and people with unrealistic expectations. If you fall into one of these silly categories, yeah, you may not be pleased. Everyone else though is likely to have a pretty easy time dealing with this business.
Felix Burgos
3 years ago
One of the few tow companies authorized to pick-up cars on Bronx River Parkway; took over an hour to pick-up the car and they also refused to work on the car because it wouldn't be worth their time/money. Brought my car to another shop in the area that gladly performed the work. They also never replied to an inquiry about an invoice that was needed for insurance purposes. Only giving two stars because they actually showed up, but other than that avoid this place at all costs.
sandra edwards
a year ago
My car had a flat tire on Friday. The wait was over an hour, but the tow truck driver was so nice and personable. He was very helpful. Made this issue as seamless as possible.
Matthew Bai
3 years ago
They are the only company authorized to tow on 87 otherwise I wouldn't use them. It's such a scam. First, they don't accept AAA, insurance, or any roadside assistance payment so it's out of your own pocket. Then, the tow truck driver saw I had 2 blow out flats and tried to tell me I had to pay almost double the quoted price if I wanted to be dropped off to get my tires fixed at a shop they work with. When I said no thanks, because I have wheel and tire insurance, he responded he was only going to tow me off the highway and not to my destination...which was less than 1 mile further. He literally dropped me off right off the exit ramp in front of an active truck loading ramp and a fire hydrant. Would not recommend unless you are forced like I was.
Francisco R
a year ago
NYC should take away the contract of removing vehicles from the highway. They take forever. You can get an independent tow truck company to remove your vehicle and it will be faster. But because they have a contract NYPD won't let you go with your own tow truck company.
Toni Lynch
2 years ago
I only gave 1 star to be able to put in a review.This garage is the absolute WORST.Every bad review is true!They manipulate you to use their service which is untimely. They take a long time to repair your vehicle and your cost.I was promised my car in 10 days and got it in 30 days.They don't accept debit card payment in these modern and unsafe days in the Bronx.They put your safety at riskPlease, DON'T TAKE YOUR VEHICLE TO THIS GARAGE!
SANDY Lu
4 years ago
I am very impressed with Autorama and their staff! The tow driver was very courteous and professional. Hands down to Miguel and his amazing professionalism! Since day one has been very attentive, caring and helpful! He answered all my questions and the paperwork was no hassle. His team did an awesome job on my car! I would definitely recommend to my family and friends! Thank you for your great service and friendly environment!
Rafi Wadud
3 years ago
This towing company sent me a letter to state my vehicle was towed and stored at their lot. The vehicle was towed 8 days prior to the letter sent to me... The letter was dated for a Friday and states I need to contact the towing company 5 days from vehicle towed date. When I call the business, they refuse to talk to me until the following Monday and gave me the nastiest attitude when I try to explain my situation. They are very rude, unprofessional, and also try to charge you for the days that you are unable to pick up your car because they won't let you...NEW EDIT: the company informed me why there was a delay and they worked with me to agree on a "fair" price. The staff ended up being polite today, so I am editing my previous response.
allister johnson
a year ago
I had to get my car towed off of the Cross Bronx expressway. Michael picked me up and towed my car back to Queens. He was very professional and filling out the paperwork was easy.
Phylicia Davis
2 years ago
My car was towed to their location. When I called them to get a little information about my car, they were very rude, they talk over you and they don t listen to what you have to say because they have no patience. Even when I had family members call or my insurance , they said the same thing. When it comes to giving people information that they may not know, they have to have a little more patient & stop with the bad attitudes
Grace G
5 years ago
I ve had nothing but great customer service from day one of my accident. Angel, who came to my rescue with the tow truck was like heaven sent because he immediately made me feel at ease, assuring me that my car could be repaired and in a short time. Miguel, has been reporting back to me every step of the way and called today to state that my car will be ready in a few days. So, I will be back to report on how it all turned out! : ).
Orlando Camacho Gascot
8 months ago
My girlfriend minivan broke down on exit 10 on The Bronx river parkway they came and tow the car from the parkway exit to a safe place to be able to have another towing truck company to bring the car to a mechanic the driver was very friendly within 5 minutes he got the job done you can tell their driver have a lot of experience i recommend Autorama towing company to anybody we was very happy thank you
juan m
4 years ago
This body shop is the best. I work with Miguel and Dave, they are very professional they help me with my claim and my vehicle came out beautifully. I have a 2018 BMW 5 series . White In color. The job was perfect it looks like i just taken out of the dealership. The ladies In The office was awesome. TheyMade me feel so comfortable and they were very funny. I will definitely recommend my friends and family to this shop.They will be my mechanic for life. Thanks guys.
Allie fernandez
4 years ago
I was involve in a car accident on 10/25/19 is 12/04/19 and my car is still being work on . My car when there not by choice and I was told it was going to take two weeks to be fix and the damages on my car where not a two fix but okay I gave that person the benefit of doubt. I was taken off work for an entire month. My car is still not fix and there is always something missing . Not only they are irresponsible, the girls that work in the front desk when you call in are very rude, put you on hold for several minutes then come back to the line don t apologize and then they want to give an attitude like if is the person who s calling is interrupting them.