AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  M. G. (M.)
4 months ago
Helpful, knowledgeable counter staff, good parts and most were in stock, ordered parts arrived quickly, Brockport Zone is a great place

  Daniel Williams
5 months ago
They had the part I needed in stock and were open late enough for me to diagnose the car and get the part after work. Very happy with this AutoZone store.

  ME Pierce
7 months ago
Put a new battery in for me, great service, but then original associate left due to personal matters. Had to wait for over 10 minutes for someone to come finish with my questions.

  sarah danielle
11 months ago
Every time I go in there s a clueless girl behind the counter. She had to bring a customer behind the counter today so the customer could do her job because she didn t know how. Always asking customers what parts are, doesn t barely know how to use the computer, I bet she couldn t even tell me what color my car is. I thought it was because she s new, but she s been there a while now. Won t be going back here, at least until they have competent employees.Edit: decided to order a few more parts from this location, and of course the same girl forgot to order the parts I need. If ANYONE needs a job, this place will hire you if you can walk and speak.

  Alexa Ann
5 months ago
Carry was super helpful with purchase and installing my windshield wipers!

  Jon Rissinger
a year ago
Was on my home in the evening. Belt tension pulley seized up in front of this store and made it into the parking lot. They were quick to get me a belt, parts and loan tools to fix my '94 Blazer. Even being cold and windy, they offer me some help, got everything fixed and went on my way. These guys are GREAT!!!

  AntFarmHero
a month ago
Always a quick, reliable and ready experience

  Angela May
a year ago
The employees at this location are very nice and helpful!!!

  Marcy Caleo
a year ago
I stopped at the AutoZone in Brockport NY with my engine light on. Joe assisted me in checking the code. I needed a new battery. Joe also checked to make sure my alternator and starter were working properly. After purchasing the new battery, Joe replaced it right then and there! Wonderful service this evening!! Thank you Joe!

  Nick
a year ago
Love you guys! Always give me the BEST OPTIONS for my Vehicles I work on, Unlike ADVANCE AUTO PARTS! Autozone has the most Respectful Staff and Always Has a Smile on their faces! Have my Support!

  Kathi Spilberg
a year ago
accessible.Been using this location many years for all automotive parts & supplies. The staff is always friendly & very helpful.Bought key fob batteries yesterday & they even installed them for me too!! Thanks for all the help!

  Jason Birch
a year ago
Tried to get a battery. Said they could do it and had the battery. Batery spot is under the hood. Easy . Guy said they couldn't do it. Yet I took my car to Walmart and they did it with no problem right away. Thus isn't the first time I've had a problem with this place.

  Valerie Flavy
a year ago
The staff are always so very helpful and so very kind. I will never go anywhere else for my car needs. They go out of their way to make the customer feel like their purchase matters. Keep doing what you do guys

  Lisa Mattia
5 years ago
Very helpful employees. I needed some screws to put licence plates on my new car, and the guy let me use his screwdriver. And not only did he help me select new windshield wipers for my car, but he installed them too! Great customer service here!

  Robert Dell
3 years ago
I just wanted to promote the great customer service that my girlfriend and I received at the Brockport store this afternoon. The battery in my girlfriends car died at home, Once we were able to get it jumped by AAA we stopped over to the store and looked into getting her a new battery. Sue took care of us right away, was able to get us the right battery for her car and even installed it for us not once but twice (the first replacement had a bad cell, which is not her fault at all, it happens) but Sue stuck by us and made sure we were taken care of and got back on the road in a timely fashion. I wish more people were like Sue, all while she was changing out the batteries She had both of us laughing and trying to make the best of a tough situation. I commend her attentiveness and the wiliness not to give up on the first try. We will definitely come back in the futureRob.

  Philmon Kwiatkowski
4 years ago
Nick, was a massive help to me. He was super nice and honest about the part that he did not have. I like that he did not lie about anything. This place almost always has what I need including oil and windshield wipers. They also have a ton of tools to work on your own car

  Mike F
3 years ago
Hands down the BEST customer service around! I m not talking just one time, every time I come in here and each person that helps me is GREAT!!!! I will drive miles out of my way just to deal with them again and again.

  frank duffy
4 years ago
Terrible customer service from a very disinterested employee when attempting to have my battery tested. I went right across the street to the other auto parts store and had a great experience. I'm sure the staff at a whole are great at this location. I just happened to pick the wrong time to stop by. Spent over $200 across the street and was happy to do it considering the great service I received.

  IR T
5 years ago
very friendly and helpful staff, their lend a tool program is very helpful, you can just fix it yourself if you're able, and they will do free diagnosis on your car. A good store with good values. Definitely recommend getting free readings before you go to the mechanic so you know what's wrong and don't get scammed!

  Gary Leistman
a year ago
The gentleman behind the counter was great. He helped me find everything I was looking for. Thank you so much. You made my day.

  Alan Fielder
4 years ago
I like AutoZone because their store is clean and professional looking, however it's a gamble getting a good experienced sales associate. I taken life time warranty parts back and they've exchanged them, no questions asked. Today's experience, I had to go back to the store because they sold me the wrong brake pads.

  Don Ciccone
3 years ago
I purchased a duralast wheel bearing at this store and upon examining the bearing I noticed the bearing sat loose in the box and had been dropped at least six times , several of which the hub stud bolts broke through the box. When brought it to the attention of the clerk he responded that they all come like that, really? Does he know anything about bearings? Its possible that when the studs hit whatever surface they were dropped on that the bearing roller surfaces inside the bearing could have been damaged, maybe & maybe not. I wonder if any of these people ever installed a wheel bearing? Its not an easy job, no-one would disagree with that, so why sell products to customers that look like they went through a torture test and come up with a lame rational that they all come like that and its okay. Sure, because if something is wrong they are not the ones who would be doing the work all over again. And if the store sees this problem so much why don't they contact the supplier and bring it to their attention? The supervisor did offer to get me a new bearing later in the day but I had to get this job done and so it was installed. My second time to this store in ten years and both times I left feeling pretty negative about the sales people. The sad part is they seem to have some nice products that I wanted to look at but I'm not going back anytime soon. donald Ciccone

  Brian McDowell
2 years ago
All three employees that helped me, with a purchase of multiple products and a return of one of them, were super friendly and helpful. Great store.

  David J. Brumbaugh
5 years ago
Being my first time there I encountered friendly service and asked if I could have someone point out where the motor oil was!! The store was set up perfect for any first timers to get what they needed without a hassle and they have plenty workers so that way service and help was immediate!!!

  Heather's Acct
3 years ago
Just left there, there sales woman behind the counter was EXTREMELY helpful! Gave extra information that will be a great help, and pointed me towards money savings deal! Thanks again!

  Holly Jones
4 years ago
Joe was awesome! Not only did he replace my back window wiper, difficult to say the least, but he did it with a smile & friendliness. Thanx Joe

  Matt Hilbert
7 years ago
One of the managers is not very nice to deal with. But I believe it's only one. The other staff members are fine. Store is usually clean, and it's easy to find what you need

  Amy Brightly
a year ago
Needed a new battery. They came out and removed my old one for me. It was a really good experience.

  Alex Willman
a year ago
I enjoy stores that are1. Open later than 82. Open when they say they'll be open.

  Shane Azueta
7 years ago
I have an AutoZone rewards card so I frequent this place. Looking to get power steering fluid I stopped here last week. I walked through the store all the way to the back, by the transmission and engine oil section. Unable to determine which trans fluid I needed to put in my car, I walked out to check my manual. When I walked back the nice lady behind the counter asked if I needed help. Knowing now what fluid I needed, I politely declined. I walked to the back and grabbed some Mobil 1 ATF. When I got to the register she quickly scanned my items. I asked how much it'll be, knowing the sum total needed to surpass $20 if I wanna get my rewards point. She looked me right in the eye and said, "I need about treefiddy" And that's when I realized she was a three story tall Loch Ness Monster from the Paleolithic Era. Suffice it to say my car now runs wonderfully.