Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Mary Shay
3 months ago
I had a tune up on my Honda and it was done quickly and at a reasonable price. Pat should me what needed to be replaced and I'm extremely happy with the way it was explained to me. Very trust worthy.
Angelina Russell
5 months ago
terrible. such a bad experience. $250 for a 2 mile drive, never showed up to give me my car. i didn t call him. the state police did, i asked him to stop and i have someone coming, he didn t. said to meet him at the shop that night, never showed up, police involved, my car broke down & he actually robbed me and drove my poor car dangling off the truck down the highway. it s not safe to wait for your tow truck -pat. ohhhh it would have been safer to wait then drive like that.
Kenneth Walsh
3 months ago
This Man Patrick is 100% Honorable.I called in Desperation due to leaking Brake lines.I was told to pull in and it will be looked at.Mind you this is 3pm on Friday labor day weekend.1hour & a half later with new brake lines I was able to travel and enjoy the weekend.Thank you so much for your help today with the brake line work.Kenneth J WalshBrewster resident of 2 Months.
Jon Pfeil
2 years ago
I purchased an older used truck (which needed some work) and brought it into Preferred Automotive Brewster. Pat identified a number of potential issues, and worked with me to decide the best options. He got the truck running great again at a fair price. There was a small follow up issue, and Pat didn't bill for labor to fix, which I really appreciated. Overall I'd recommend this shop, and I plan to keep taking my truck there for service in the future.
Frank Lanzi
7 months ago
Very rude. All I needed was a diagnosis with the computer and told basically that he was busy. Pat has the personality of a tomato No skills in communication. Very cocky. I'm surprised that place still exists.
Ryan Seaman
2 years ago
Thieves, do not give them you business. Im a young college student struggling to pay for college tuition as it is and was charged 200+ for a 10 mile tow. I was involved in an auto-mobile accident on a Friday and they took full advantage of me. They told me I could not pick up my car until Monday when the shop is open on Saturday mornings and all they needed to do was swipe a credit card and let my own towing service remove my car. I was charged 75$ every calendar day it was their (even on Monday when I arrived right after they opened). Charged me 200+ dollars for a clean up fee when their version of "clean up" is throwing the cleaned up parts and glass in the back of my car in a garbage bag. They also did left my car in their lot with not covering over my blown out windshield and let my car speakers get soaking wet. Overall costed me 1,000 dollars. Don't want anyone else to get robbed like I was.
Christina Eriksen
3 years ago
Have never been happier with the service provided! I own a 1998 Saab 900 Turbo. I love this car but also understand its over 22 years old 138 K miles. Things break down, but Pat the owner and Jose are always there to fix whatever problems occur. Very trustworthy. Would recommend this place to everyone!
A
2 years ago
Save yourself the time and money, and use the tow shop next store to them. Perferred came out and refused to tow my car. State police came and called perferred, I told them they had already been out and I didn't want them towing my car. They said if I could get another company there faster, then I could do that. I called Dons Automotive and they were great! They couldn't figure out why Perferred would refuse to tow my car as it was a pretty basic tow. Maybe their shop itself is okay, but their towing service is garbage.
Mark Blanchard
a year ago
I have been using Preferred Auto for over a year on our Fleet and personal vehicles. Always been beyond happy with the work done and honest diagnostics. Will continue to use. A+++++Services: Tires, General repairs & maintenance, Steering & suspension replacement, Auto engine diagnostic, Auto engine tuning, Auto brake repair, Tire rotations, Engine repair, Vehicle Inspection, Brakes, Auto battery maintenance, Auto tire replacement, A/C installation & repair, Auto emissions testing, Air conditioning, Vehicle safety inspection, Wiper blade installation, Auto maintenance, Auto brake replacement, Battery, Oil changeServices: Tires, General repairs & maintenance, Steering & suspension replacement, Auto engine diagnostic, Auto engine tuning, Auto brake repair, Tire rotations, Engine repair, Vehicle Inspection, Brakes, Auto battery maintenance, Auto tire replacement, A/C installation & repair, Auto emissions testing, Air conditioning, Vehicle safety inspection, Wiper blade installation, Auto maintenance, Auto brake replacement, Battery, Oil change
Jen Egan
6 years ago
The owner Pat Mccarthy completely overcharged me. He insisted that I pay cash. $460 for a 5 mile tow, and 30 hours storage) When I told him I was going to write a review, he raised the price another $25, and took my keys from me and put them up on the shelf as if I was a child. Really awful place. This man was completely unprofessional. The average towing rates are between 165-185 with $1.50 per mile, and $5-$20 per day in storage. This man charged me $6/mile. The trip was 5 miles, and he charged me for 11.
N.A.C. Industries
a year ago
$297 to tow a car for a 1/2 mile!!! Do yourself a favor and call anyone else. According to the reviews this guy seems to rip off everyone and he is very nasty and disrespectful. This should be illegal and I'm going to file a complaint with the State of New York!
StrobesNMoreUSA
a year ago
Customer called us 2 months after receiving his order claiming he was missing items. Due to the time that he had the order in his possession there was not much we could do. He because very upset and screamed and yelled at female staff. I tried to call him myself to see what we could do to help him and all he did was yell and hang up.
robert barclay
4 years ago
Have been using this company for years. Extremely knowledgeable and makes solid recommendations. His labor rate is fair and they have always managed to give me an appointment in reasonable amount of time. Highly recommend
Rob Santoli
2 years ago
My experience with Pat was great.His entire shop was clean, professional and the job was well done.Pat is a sincere and straight shooter shop owner.Rob SantoliService: General repairs & maintenance
Thomas martini
a year ago
Towed my car almost $600 I figured it out this guy and I know each other personally almost $600 for a tow from the gas station on 22 to his shop in the town of Brewster!? Okay Pat
Patty Ratermann
2 years ago
Just had a spat with the DMV and needed help removing a bolt from the back of my car on the spot and the team was super generous and came out to give me a hand. So grateful and extra thanks!!
G K
7 years ago
Owner Patrick is sincere and hard working man. He knows car so well and I have been checking my car for years. Highly recommended
Pete Nichols
2 years ago
Best place in the area for mechanic, inspection, oil changes etc. In and out fast and $$$$ reasonable.
Joe Legion57 Mama
4 years ago
I prefer to have my car fixed right and at a good price from fair competent friendly folks.
erick vargas
a year ago
Very professional, communicative and knowledgeable.. totally recommend them
dawn pascale
3 years ago
They amazing you need help they are there ,questions they help to answer, good guys very clean
Carlos Carway
7 years ago
Great old school repair shop. They can fix anything and they fix it right.
Gelbu Sherpa
3 years ago
Change to much money for towing car and accept only cash
ZEGORY GREEN
a year ago
outrageous prices for towing.
Joe Mama
2 years ago
Run away!
lou sbarra
a year ago
Knowledgeable & informative & honest
Frank
2 years ago
Straight forward and good work