Don's Automotive and Towing, Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  John Urresta
11 months ago
Mark, the driver was awesome, he was very helpful and even waited with my wife until I arrived to pick her up. Don's was very responsive and responsible with my vehicle. Overall an excellent experience. Most of all, Mark is a great guy who really goes out of his way to take care of customers.Service: Car towingService: Car towing

  Robert Doyle
a year ago
My daughters car broke down Sunday, December 18th 2022.All of her antifreeze leaked out of her car. I called AAA for a tow and they sent Mark E. from Don's. Mark was rude and asked me what was wrong with the car. I told him and then he started the car and drove it onto the flatbed. I was extremely upset because there was no antifreeze in the car. He gave me a smug condescending smile and said that I obviously don't know how cars work. I m pretty sure that he drove it off the flatbed also but I wasn t there. You are no longer allowed to drive with the tow truck driver. I will file a formal complaint with AAA tomorrow morning but recommend that you don't have your car towed by Don s. A very bad experience.I respect your support of your employees. It s all about attitude and Mark E. Had a bad one. I treated him the way he treated me. If he had been nice and explained why he was going to start the car I wouldn t have been upset. He didn t. He told me that I must not understand how cars work. I do and I assumed that there would be engine damage. I had the car towed to a mechanic today and the tow truck driver would not start the car because he didn t want to damage the engine or make it worse if there was already damage. He told me that is how his company does business. I respect that. He was nice and I treated him nicely. I will be filing a formal complaint with AAA. Merry Christmas

  Kreshnik Jusufi
a year ago
**Another Complaint about MARK E just like the review from Robert below me**My pick up truck broke down in Ridgefield CT and would not turn on at my parents house and I called AAA. They sent Mark E from Don's Automotive to tow it.I immediately sense a smug attitude from him but don't pay him any mind and still treat him with respect. He proceeds to claim there is nothing wrong with the truck, i let him try to turn it on and it does not turn on. Rather than accept he was wrong, he tells his boss, Don, on the phone that Ia. Don't have registration, when I clearly didb. Made up a lie that I am selling this truck for 11 grand to someone?? (I was not selling it and btw it's a 04 tacoma with 200k miles worth about 4-5k so I wish I could get 11k!)c. Lied that I did not have a front license plate (I showed it to him and it was in my passenger seat)d. Lied and said the truck was working fineHe then left with a smile on his face saying he can't take this truck. I got stuck at my parents house for 4 hours on the phone with AAA who at first said they were not able to send anyone else because they told me Don's Auto said I was selling my truck. Finally I was able to prove I was not selling it and Don's Auto and Mark E were lying and finally they sent me someone the next morning from a different garage.

  Jason Hehman
a year ago
Had a tire blow out this morning and called AAA for assistance. Vishnu from Don's was amazing. Got to me promptly. Great attitude from the moment he said hello and was unfazed by a couple of the snags he hit trying to get me going again. Total pro. Made what was an otherwise difficult start to the morning quite a bit better.Service: Tire changeService: Tire change

  Sheila G
2 years ago
I got TWO flat tires on my way to work and Don s auto showed up when I called AAA. Mike was the driver/mechanic/(owner-I think). He came quickly and was so helpful. He gave me car service recommendations, and when those were super expensive, he gave me a personal referral for a rental car place. He changed and rotated my tires while I was at work. Pick up was easy and convenient and very reasonable pricing. I highly recommend!

  Taurean
a year ago
Beautiful night to take the motorcycles out until mine left me stranded on the side of the road. My Wife was riding her bike & we pulled over to call AAA. I was extremely concerned if the tow truck driver who'd be towing my 2022 Bike would be careful with my new bike. A.J showed up and was SUPER AWESOME from getting my bike on the flat bed, strapping it down carefully to delivering it Into my driveway, he was attentive, patient, and made me feel comfortable about the task. Guys like this are sooo hard to find. A.J you rock for the amazing job you did. THANK YOU!

  Peter Simon
2 years ago
Mike's team did terrific body work. Car looks great. Competitive pricing. Good communications (advised about parts delay - supply chain challenge). Finished product delivered on time. I'll be back for maintenance, hopefully no more dents!

  Kaelana Dauber
9 months ago
AJ is awesome! We were stuck in a really tough situation and he was so helpful! Give this wonderful man a raise! We love him!

  Kelsey Hoxsie
3 years ago
I called AAA to get a tow. They set me up with Don s automotive and towing. They came out to tow my car but didn t actually have anyone available to tow it the free 100 miles I get with my AAA gold card. So it got towed back to the shop. Before the tow I spoke with the driver about pricing. He wasn t 100% sure but gave me some rough estimates on repairs. Never once did I confirm I actually wanted them to do anything to my car. But they ran a diagnostic anyways. So I got stuck paying $70 before I could even get my car off their lot. And if I refused to pay the diagnostic fee they made a snarky comment that instead they would stick me with a lot fee. Mind you the only reason my car was there overnight was due to the lack of their availability. So I paid the $70 and now have to try to get reimbursed through AAA. Also, with everything going on with the virus right now it is against CDC guidelines to drive with the tow truck driver. But they allowed it so their driver could get back and do his local work. Since apparently out of town jobs don t appear to be top priority. The only reason they are getting 1 star is because I lost my wallet and they made an effort to help me look for it even though that s not in their job description. However, if I had just gotten what I requested from the start I probably wouldn t have lost my wallet anyways. Stay away. They like to steal your money.UPDATE: They also called me after hours on a non-company phone after I wrote this review to try and scare me. So unprofessional!And as for the response you wrote to my original comment, that makes no sense. I never blamed you guys for the motor in my car blowing. I blamed you for charging me a fee I should have never been charged. Whether it was a diagnostic fee or a lot fee my car should have been towed to being with but you apparently don t have enough employees (and I can see why - I wouldn t want to work for you either).You driver absolutely gave me an estimate. So no that s not impossible.And I never called you and responded madly about the wallet. That was the one thing I actually complimented you on.And 4 days? I called on Monday evening, it s now Thursday (and was gone by the afternoon). Monday to Tuesday is one day. Tuesday to Wednesday is two days. And then there was a partial day today.And lastly you re gonna comment on my parenting and financial situation? You don t even know me. Why wouldn t I want to get my 100 miles with AAA?! That s why I PAY to have them. And I already went out and got a new car. So that shows how much you know. What owner has the time to argue on a google review. Go run your business Mike!

  paul harmon
a year ago
The shop did a great job on my Toyota SUV that got rear ended by a tractor trailer. The car looks like new and they were responsive during the entire time with backordered parts, the insurance company and corporate leasing.

  Meryl Markham
a year ago
The operator was a magician, getting our NV200 van w/ it's broken right front bushing and control arm out of our angled, very steep driveway where it broke down! Somehow he was able to get the van up on the flatbed without further damaging the front end. All this without hitting the low rock wall or our neighbors fence which are in a very tight, ten sq ft area. Highly recommend to anyone needing a tow. I would go out of my way to use them again.Service: Special vehicle towing

  Wendy LaBella
7 months ago
The tow truck driver was friendly, kind and very informative.Nadine in the office was very friendly and kept me company!

  A
2 years ago
My car wouldn't start and I had absolutely no clue why. I called AAA they told me it would be anywhere from 45 to 90 minutes before a driver arrived. Not even 15 minutes after I hung up with them the driver, [AJ] arrived. He was very professional, extremely knowledgeable, and even tried to figure out why my car wouldn't start. Unfortunately it was my alternator so the car had to be towed. I have had cars towed before, I have never had a driver tow my car like it was his own. My kids started getting fussy waiting for our ride, he showed them the lights on the tow truck and let them see the inside of the tow truck. He went ABOVE AND BEYOND his job description for me. I would and have recommended Dons Automotive to family, friends, and strangers. If I ever need a tow or any kind of roadside in the future, I wouldn't have anybody but AJ, from Don's assist me. I can't say enough good things about him and this company.Side note - Don't forget to tip your tow truck drivers, they work hard and go above and beyond what's required of them. If you ever need a tow or roadside services, call Don's.Thank you again AJ!Service: Car towing

  David Bisantz
2 years ago
Thank you to Mike and his team for repairing my car. Job was done quickly and professionally. Will definitely recommend your shop to anyone looking for reliable service.Ford Taurus replaced water pump, belt, wheel alignment.

  Edward Snyder
a year ago
Been bringing my van to this shop since 2010.Don was great and now Mike is just as spectacular.They do excellent work. Clearly explain what the problems are and fix them right.Services: Electrical repair, Tires, Steering & suspension repair, Install thermostat, Auto engine diagnostic, Thermostat repair, Wheel alignment, Brakes, Tire change, Brake service & repair, Oil change

  Kevin Joyce
4 years ago
Over a year ago this repair shop was sold to a new owner named Mike. Mike is fantastic! He has this shop running extremely efficiently. I rarely have to wait to schedule my car. His prices are extremely fair and if he that finds something broken or work out I didn't know about he lets me know before he does the work. I am a car guy and he is more than willing to explain the issues to me, which some shops some like to do. I am so happy how the shop is being run. I recommend Don's Automotive highly.

  Rick Pereira
2 years ago
Got a tow from Don's thru AAA service. The driver Frederick was incredibly skilled - my lower control arm was broken so the car couldn't be moved. He jacked up the car, strapped the wheel in place so he could pull it out of a parking spot, and picked it with the flatbed in a tight parking lot.Not only that, he definitely saved me lots of money with great advice on what to do with the car. Can't thank him enough. Frederick went the extra mile to help me on a free AAA call so he gets my total respect.Folks: don't forget to tip your tow drivers, they work hard to help you!!

  Steve Bernier
2 years ago
Great service and great people. Helped me out of a jam while having car issues on my way to a meeting and they were able to tow and fix my car before my local dealership even returned my phone call to let me know if they d cover the cost to tow me back home to even look at the car. Big thanks to the owners for getting me back home to CT!!!! 5 stars all the way!Services: Air & cabin filter replacement, General repairs & maintenance, Auto engine diagnostic, General repairs, Car towing

  Gabe Wilson
a year ago
Your driver driving on 123 this deep at 9:54 AM. Is Driving with all of his circus lights on he has his Ambers. An illegal white forward facing grill lights. It is extremely dangerous to drive around with your beacon lamps on. It is extremely dangerous to drive around with your beacon lights on. It is also only lawful to illuminate your beacon in New York State when loading and unloading a vehicle. As soon as the vehicle is in motion the beacon lights must be turned off. We are working with the police to give tickets up in northern Westchester and Putnam. Lower Westchester they write tickets like you wouldn t believe. To people driving around with their beacons on. Please forward this to your training supervisor. And I have that operator retrained and re-certified.

  Michele Yannone
4 years ago
My Acura TL failed to start on 6/20 at 1:00pm, upon calling my towing service I was hooked up with Don's Automotive via BP Motor club. I contacted Mike by phone at 1:20pm to alert him that my towing service would be contacting him. I was told 90 minutes for Don's tow truck to arrive. I waited the 90 minutes and the tow truck was a no show. I contact Mike again at 3:00pm and he informed me that there were many police calls and accidents and oh my tow wasn't going local, so he stated he could not accommodate me until 5:00pm. Needless to say I contacted BP member services who also placed calls to him to only be told different story. Story to them was first the tow was on other jobs, local accidents, etc. Then the story was from BP Motor that the tow truck was 90 minutes away at another tow job and should now arrive to me by 5:30. Needless to say that never happened. I have now waited for service for 4 hours, only because this was the only tow service associated with my plan. I contacted BP Motor club and pleaded with them to get me a tow truck to tow my car to Acura, they then reached out to yet another company which was not in the area so that got cancelled along with my first tow from Don's. Upon hearing that I contacted Mike at Don's Automotive again to plead with him to please send a tow to me. His reply was and not nice either, oh your service cancelled, I then said I need you to please send me that tow truck..his reply oh, he was on 684 in traffic, so I sent him to another job. Mind you this all happened within 10 minutes of being cancelled...I said please send me that tow truck I have now been waiting close to 5 hours and I need to get home. He said my service had to call him to reset this up. Really now, I certainly had the means to pay for damn town truck. This man was so unsympathetic to a person who's car was disabled and in need tow. He was down right unfriendly and rude....and should not be dispatching tow trucks to folks in need and treating them badly. When the flatbed finally arrived somewhere around 6:45pm the man driving was very nice and accommodating. What's interesting here, he said he was heading to Somers at 2:15pm and he was rerouted...so hence another piece of this puzzle. Too many storys...all I know is that I broke down at 1:15PM and this company did not assist me at all whatsoever until 6:45 pm, 5.5 hours later. This is the worst towing service treatment I've ever experienced and I hope others do not need to go through this in their time of need with their car disabled. The tow truck driver was very nice...the truck driver was very accommodating....no reflection of the dispatcher.....sad sad.

  Michael Daflos
a year ago
Reliable, trustworthy, capable auto repair shop. This is a great place - excellent mechanics, friendly, helpful. The owner recently refused a tip I offered after he went out of his way to help me with something unrelated to his business.

  Dan Lawrence
2 years ago
I needed to have my car towed today and was set up with Don's through AAA. Frederick arrived promptly and took extra care when loading, securing and unloading my car, taking into account the damaged axle. A true pro.Service: Car towingService: Car towing

  Paul Calabrese
a year ago
Mike and Don took very good care of us.Very personable too Honest guys and reasonable prices are why these guys are great. Give them a try. You won't go wrong.

  Susan Casino
3 years ago
Mike, Nadine and the entire crew are awesome. Such a good feeling to know you are getting honest work at honest prices!! I highly recommend this shop for all your car services needs!

  Eileen Imparato
2 years ago
Absolutely worst customer service. Was supposed to update about a battery availability but no follow up even after texting, When called they made it my fault for not following up when I already did with a text. Rude and unhelpful. Go to Ace Tire.Service: BatteryService: Battery

  Marko Andric
3 years ago
Didn t finish all work that he had to. Then when i start driving car i noticed that plastic around the front wheels and under the bumper never been replaced. It s hangin out and almost dragging at the road. Never replaced behind the bumper metal protection, it s bent . Never go again with this people in any business. They cut the corners but pricing well.Service: Body & Trim

  Linds ,
4 years ago
The ownership of the business changed recently and it's incredibly telling. There is no care for the customer and their needs. I rather try my luck at the dealers mechanic and pay premium than let this establishment take me for a fool. I wouldn't recommend this place to anyone and believe one star is rather generous. Please do yourselves a favor and go somewhere else.

  imran zahid
5 months ago
Quick response time! And excellent service. Thank you Joe!Service: Car towingService: Car towing

  Eileen Kile
a year ago
Had two tires blow out and Mark was there quickly and was very professional. Thank you for your quick serviceService: Special vehicle towingService: Special vehicle towing

  David Gerbino
7 years ago
Don's Automotive is my primary repair shop. I have been using them for many years. I value their advice and quality of work. I have used them for both repair work and body work.