Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Saty B
a month ago
I am a long time customer of a Brewster Shell. Its the best vehicle inspection place nearby. I have an excellent experience with Brewster Shell. Great service! Very impressed with customer service and professionalism of workers there, Barbara is always polite, courteous and makes every effort to work around my schedule.
Donald Tyson
3 months ago
My 14 year old car needed a little tender love and care. I called Barbara at Brewster Shell. She was able to squeeze me in 2 days later. I dropped my car off at 9 and in a few short hours it was ready for pick up. The car runs like it did over a decade ago, the price was right and the service was amazing. I won t bring my vehicles anywhere else.
Dwayne Lewis
a month ago
Great experience. My Durango is running better than ever! Brewster Shell helped me out where the dealership screwed up. They are my new go to! Greatly run family business
Happiness Is Created
a year ago
To whom it may concern:I am writing this letter on a beautiful Saturday morning after visiting the Brewster Shell service station located at 1450 Rt.22 in Brewster, NY 10509. I made an appointment to have my 2015 Toyota Camry inspected. At the counter was a gentleman named Bill. He told me that I did not have an appointment and that there was nothing he could do. I assured him I had spoken to his daughter two weeks prior to reschedule a missed appointment I had made earlier to get my car inspected. Bill said that he didn t doubt the appointment was made but that he does not see me in his system as having made one. Then he made a comment that I was being accusatory by saying he should honor the time and appointment date I made. I told him that I wasn t accusing him of anything because I traveled over 20 minutes to his station and expected my car to be inspected. Instead, he claimed that it was okay for me to call ahead of my appointment two weeks ago to cancel, but it s not okay for him to not have me in his system. When Bill uttered those words, I was in shock to hear that he was claiming not inspecting my car was okay because two weeks ago I called and canceled an appointment. He then hurried to the garage saying he s losing money talking to me and that I can make another appointment. I said, how do I know for sure if you are going to honor it? He disappeared into the garage. I was shocked to know that Bill runs a business with the Shell image and logo but fails to provide the service his parent company (Shell) admonishes. The service Bill provided was beyond awful and certainly could have been easily rectified with an apology and a cordial attempt to make things right for me, his business, and the Shell brand.� I am certain Shell will rectify this situation and repair the harm that was caused by Bill and his horrible customer service.� I consumed more than 40 minutes of my time in travel and exhausted several gallons of gas going to the Shell station and back, to be confronted by a lack of professionalism with poor communication skills that made a bad situation worse. Thanks to Bill, my car is still in need of inspection because inspection appointments are weeks away from today. I am worse off now than when I made the appointment two weeks ago at this Shell Service station.
Burdette Rocco
3 months ago
Barbara and Bill family owned. They are wonderful and have been there for years. I'm so glad they are still there. Prices are great for repairs, and gas prices are great!
Jeffrey Gonzalez
3 months ago
Our family has been bringing our cars to Brewster Shell since we moved here 10 years ago, and honestly, we would never consider going anywhere else. Barbara and her team are total professionals- honest, straight shooters, and the nicest people you ll ever meet.
Nick M
5 months ago
I m a car guy and do most of my own maintenance in my vehicles but when I don t have the time or specialized tools, I go to Brewster Shell. I ve had bad experiences at other local shops but Brewster Shell has always been very honest with their quotes and advice, and their work is exceptional. I m a customer for life.Services: Tires, General repairs & maintenance, Tire rotations, Vehicle Inspection, Auto tire replacement, Oil changeServices: Tires, General repairs & maintenance, Tire rotations, Vehicle Inspection, Auto tire replacement, Oil change
Andres Toscano
3 weeks ago
Excellent service and great people to work with. The town of Brewster has a charm. I never have any problems with scheduling and service done.
david pereira
4 months ago
They're too lazy to place receipt paper at the pumps. I've been going to this location for a year and I still haven't received a receipt unless I go inside and ask for one. The prices are great, that's why I frequent your Shell. I'm only sharing my experience, never have I received a receipt at the pump .
Michelle Naczi
a month ago
I always receive friendly, helpful service at Brewster Shell. I appreciate that they re able to quickly get the parts I need for my car, and to repair it in a timely manner.
Fiore Sica
3 days ago
Barbara and Bill always provide honest service with a smile. Highly recommend!
Daniel Donnelly
5 years ago
Everything which one expects from a gas station. Even during a blizzard, Brewster Shell stayed open. All pumps were in good repair, with digital displays showing the gas prices and consumption. Discounts are available for those participating in Shell s customer reward programme. The store was clean though small, offering coffee/tea by Keurig. The attendant was a friendly foreigner. On site is a shop for automotive repairs and inspections. Outside is a bench for travellers who may want to repose.
Daren Cerrone
3 months ago
They are honest, reliable, and efficient. The communicated the problem and worked quickly to resolve it. They quoted a price, which was reasonable, and remained with that quote. I would definitely use them again.
Lori Samuels
a week ago
Well-organized process; Barbara is very helpful in setting up the appointment and discussing specifics of the work order. Bill gives you a lift home while your car is in the shop. Professional, very pleasant experience! If the work needs tweaking, they get right on it. I highly recommend them!Service: General repairs & maintenanceService: General repairs & maintenance
Human Number One
2 months ago
I trust them to do a good job at a reasonable price when i get my cars repaired there. Friendly family owned.Second review 6-20-22: Brewster Shell did a state inspection on my vehicle. They offered me a convenient appointment and completed the inspection in 30 minutes. Thanks.06-26-23: Any time I take an older vehicle for inspection, I am a little worried. Luckily, this inspection went well. I also had the AC repaired and 2 new tires put on for a good price. I really trust them. Great job!01-30-24 Another great job by Brewster Shell. Had rear brakes and a temp sensor replaced. Car feels like new after their service. I didn't have another car, so they brought me home after the drop off and picked me up again when the service was done. Thanks Bill and Barbara!Service: Auto maintenance
Raymond Pardo Jr
9 months ago
Brewster Shell is amazing! They tell you what you need to know about your vehicle truthfully! It's hard to trust what you hear about what repair needs you have on your vehicle, not so at Brewster Shell!! That's why my wife and I keep going back to see Bill and Barbara!!! They are GREAT!!! I highly recommend Brewster Shell!!Services: Tires, General repairs & maintenance, Auto A/C recharge, Auto brake repair, Tire rotations, Auto tire replacement, Auto emissions testing, Auto brake replacement, Oil changeServices: Tires, General repairs & maintenance, Auto A/C recharge, Auto brake repair, Tire rotations, Auto tire replacement, Auto emissions testing, Auto brake replacement, Oil change
James Booth
a year ago
Have used Brewster Shell several times. They do a great job. Great communication, honest and upfront about the costs and no surprises. I ve never had any complaints about their work. Very easy to do business with. I would highly recommend using them and I will be using them again.Services: Auto exhaust system repair, Oil changeServices: Auto exhaust system repair, Oil change
Miley N
7 months ago
Penske Rental - This is a Penske rental location! Extremely positive experience with Shell Brewster (family-owned, 5 star reviews on Google). Barbara, Bill, Jessie. Highly recommendWas my first time using Penske instead of U-Haul. Now a HUGE Penske fan. Newer trucks. Great 1800 customer service (all local operators). AAA discount. Courteous and knowledgeable. Guarantees rentals - does not say Will call you the day before reservation to confirm what you will (or might not) get.
brett ehrhart
a month ago
Kind and helpful. Prices are great service was great. Met me with a smile .
Sharon Powell
11 months ago
I'm a newer customer, but so far all my dealings with them have been top notch. So far, 2 oil changes, new tires, rear brake light replacement and an inspection since being referred to them last summer. They are highly professional, accommodating for appointments and honest. They have earned my trust and loyalty.Services: Tires, Vehicle Inspection, Oil changeServices: Tires, Vehicle Inspection, Oil change
Edward Colello
8 months ago
As always the service was excellent. They were ready when I arrived for my appointment and performed the service in a minimum amount of time while I sat and had a cup of coffee. I have been using Brewster Shell for 35 years and will continue to use them.Services: Tires, General repairs & maintenance, Auto maintenance, Oil changeServices: Tires, General repairs & maintenance, Auto maintenance, Oil change
Francine Corey
11 months ago
I've been using Brewster Shell for quite a number of years for auto repairs. I have moved out of the area, but I still drive the 30 plus miles for them to take care of my car. Knowledgeable, respectful, and fair pricing. Love Brewster Shell!
Joseph DeBiase
10 months ago
Best place to take your car if you need any kind of work or service done. Barb, Bill and all the staff are incredible. The prices are good. They are honest. They always help with transportation. I give them my highest recommendation possible.
David Angley
2 months ago
Great service and reliable work from brewster Shell. The years of service are reflected in the reliable and quality work of the team. I would highly recommend Brewster Shell.Service: General repairs & maintenanceService: General repairs & maintenance
Bob Foss
a year ago
Brewster Shell has been servicing my cars for over 20 years. And they have always provided excellent repairs, and they are honest and always very accommodating.I can t recommend them highly enough.Services: Vehicle safety inspection, Auto maintenance
Dennis Dunn
a month ago
Cheapest Shell in the area. Can't go wrong with quality gas from Shell.
Gabriel Novosel
8 months ago
Very pleased with the work performed on my cars.Bill, the owner and his daughter Barbara were very helpful in telling me what I really need and I felt very secure leaving my car for service, knowing that honesty and integrity is the key of this business.Services: Tires, General repairs & maintenance, Brakes, BatteryServices: Tires, General repairs & maintenance, Brakes, Battery
John Ball
9 months ago
I have always had an excellent experience with the staff at Brewster Shell!! Bill is always there to help and resolve any issues with your vehicle! I saw him help a customer who got a flat tire while driving into the train station. Bill took the SUV into the shop put the spare on and this man was off to catch his train, and on time I might add! If have never tried Brewster Shell and his staff then just try them once and I guarantee you will be a customer for life!!Johnny BallServices: Tires, General repairs & maintenance, Auto engine diagnostic, Brakes
Bill Forester
a year ago
Brewster Shell has knowledge and experience on their side. They do a thorough and complete job on your vehicle. They are an honest and trust worthy business who I will continue to bring my vehicles to and recommend to others.Services: Steering & suspension repair, General repairs & maintenance, Vehicle safety inspectionServices: Steering & suspension repair, General repairs & maintenance, Vehicle safety inspection
Gill. Singh
10 months ago
Bad service, I was there put gas in my car after putting gas in my car don t start and I leave my car to the mechanic. They waste my three day for fixing my car after three day, they still don t figure out what s going on my car and I have to pay the toll truck to bring my own mechanic my mechanic fix the car in one hours. Car is ready to drive. I think this mechanic shop it s good for only oil change and over there, one Guy I think his name is Bill very rude bad attitude he don t even want to talk because I m dark skin I don t really want to say that but I feel after all these they don t fix my car and they still charge me $285 for nothing owner ask me I have to pay for that to change one sensor and that sensor I don t even need it never go back again even that too mechanic I was there when they fixing my car they re searching in YouTube videos how to fix my car I never seen my life mechanic learning from YouTube videos to fix the car