Cappellino Chevrolet INC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Carla Hody
3 weeks ago
Excellent experience!! They went above and beyond to make the deal on our new Trax!! Highly recommend! If you're looking for a saleman who is not high pressure and is respectful, ask for Tyler. He was excellent. Thank you!!

  Carrie Hayes
2 weeks ago
Tyler Conklin was wonderful to work with! He was polite, patient, and extremely knowledgeable. I would highly recommend him and Cappellino Chevrolet to anyone interested in a Chevy. Outstanding service all around!

  Matthew Bertolone
7 months ago
I can't say enough good things about this place. Never had such a good experience buying a car. Got a good deal on a good vehicle and service was quick and fast. 2 weeks later I got a check in the mail because they realized I had over paid. Like who does that? I never would have known but that's how honest they are. Blew me away.

  erica allen
2 months ago
Tyler in Boston branch was absolutely amazing! Was not pushy and understood where I wanted to be price wise and got me at that price point in the car I wanted!! They got me more money for my trade in than 2 other dealers. They really took care of me! I can't wait to pick up my new ride!

  Beverly Taggart
2 months ago
The purchase of my new trailblazer was absolutely OUTSTANDING from start to finish.The entire Cappellino team made the buying experience truly seamless and enjoyable.Every aspect of the sale, financing, and delivery went perfectly.I will HIGHLY recommend Cappellino to my family and friends.I LOVE my new trailblazer!!!

  Kerri Lustan
3 weeks ago
The salesman that I worked with, Tom Grinsell, was amazing. I told him what I wanted an he worked tirelessly, contacting many dealerships, to get me my Trailblazer. I appreciate all of his hard work and will definitely contact him the next time I am in the market for a new car.

  Ben Geter
2 weeks ago
As a person who generally dislikes the car dealership experience, The experience I had here was singularly the best dealearship experience ever I've ever had. Caren Stevens and her team were extremely professional and helpful, they went above and beyond what I expect from dealership assistance.Defintely will be coming back here in the future!Thank you guys!

  Roy Kidd
2 weeks ago
Was a no pressure saleswoman we worked with and very enjoying to see her so helpful and pleasant. Will buy from her again in the future. Her name was Caron. Thanks again to her for great service

  chris walczyk
a month ago
Tom did an incredible job. Personable and took the the time to walk us through the vehicle. Made for a very easy process. Will be back again.

  Amanda Bach
3 weeks ago
Caren Stevens is amazing. She made everything easy, simple and understood my needs without being pushy. I will always do business with Capellino Chevrolet!

  Brett Carl (Bretton2Wheels)
11 months ago
I traveled 5 hours one way from Albany, NY to purchase a 2021 GMC Canyon from Cappellino Chevrolet and it was worth it! Tom G. was very easy to communicate with and very flexible with answering any questions I had. From performing a virtual appraisal of my trade in & taking some money off the Canyon, I was able to do this entire sale over text & email in 5 days from start to finish. When I arrived at the dealership the Canyon was running and waiting for me. 30 minutes to sign documents and hand over checks is all it took. The days of back and forth at a dealer are long gone. If you're in the market for a new GM and want a personal, tailored experience, Tom is the guy to see!

  Dorothy
a month ago
My salesman Tyler Conklin was very helpful in getting me into the vehicle I loved and explained everything I needed to know about the lease I took, options available and I was very happy with his expertise.

  Kristen Pinker
3 months ago
I brought my mother's car in for an oil change. Although I made an appointment, I waited almost 2 hours for the car to be ready. When I got home I realized that there was oil leaking from the car. It was all over the driveway! I returned to Cappelino right away, leaving a trail of oil through the lot. Apparently, the service technician installed an oil filter with a crack in the silicone seal. The service advisor was apologetic but there was no offer to clean my driveway and absolutely no followup from Cappelino management staff! I had to call them back to get a refund of the oil change I requested when I left that day. This is the simplest of maintenance tasks but apparently too much for Cappelino to handle. Even their after the fact customer service was nowhere to be found. I'll be taking her car somewhere else from now on.

  Amanda Ziomek
2 months ago
I had a terrific experience at Cappellino Chevy, Boston NY. The employees were helpful, understanding and went above and beyond to deliver top notch service. Nothing about this experience was less than 5/5.

  joey schuck
2 months ago
They were really nice and helped me Tyler was my sales guy and he was great they have a great finance team extremely happy

  Rob Kittle
6 months ago
I had a breakdown with my new Chev Silverado and they did everything in their power to get me back on the road. As my truck would not be repaired for a couple days they helped me get to a rental car company so that I could continue with my business trip.They repaired my truck and I was on my way they next day. Job well done.

  William Barnetson
3 weeks ago
Jordon did a excellent job with buying our new trailblazer. A gentleman who made our experience a good one.

  John Smith
4 months ago
As always, The Service people are very friendly and knowledgeable, my service that was done, was quick and done professionally. I have always had a good experience with Cappellino Chevy.

  anthony latello
a month ago
Did their best to help us out, even picked up our lunch at a great diner down the street

  Diane Stonemetz
7 months ago
Brandon did an excellent job when I got there. He also sold me a pair of wiper blades for my 04 SSR. I had to come back because my wiper arms and attached washers weren t standard . Brandon and another tech went out of their way to figure out how to find and attach blades that would work on my vehicle. Much appreciated!!!

  Bill
7 months ago
Friendly and knowledgeable maintenance supervisor.Recommended i change out my dirty air filter in my truck cabin, by showing me how it looked.Nice when time is taken to show customers you care.

  Oulton Hues
3 years ago
I had a great experience at Cappellino Chevy in Boston, NY.It first started with a phone call with Marc Olsen, the sales Manager. He was very professional in getting me the information that I requested and he was fast and responsive.After purchasing the car we did have an issue and a repair was required. We live out of NY state and Marc stepped up to the plate and had the car repaired at our local Chevy dealer.This was above and beyond what they had to do to comply with a used vehicle warranty.Thank you,Oulton Hues

  Liz VanCheri
7 months ago
Wonderful buying experience! Friendly knowledgeable service department. Worth the drive!

  Gary Giovino
7 months ago
There have been a lot of delays, in part because there were a lot of problems to fix. I greatly appreciated that the warranty covered the first two issues (but not the third). and the use of a loaner car. All in all, I feel I've been treated fairly.

  Lorinda Koczur
10 months ago
Our second purchase with you and each one has been stress free! Tom did a great job finding me an Eqinox with a sunroof and has followed up with me to make sure I have no questions. Love doing business in my own town

  Brenda Riehle
8 months ago
Caren is the best car salesperson I have ever worked with! We ve been in the middle of moving, selling a house, and working full time, and Caren made everything stress free, which is just what I needed! Thank you for a great experience!

  Michael Rogers
5 months ago
I'm 66 years old and willing to drive past Paddock and Basil on my way to Cappallino from Olcott ny, due to their great sales & service team.

  Chris Clark
3 weeks ago
Leased a new SilveradoFirst time dealing with Tom GrinsellCould not be happier with his efforts and professionalism

  Kris Szopinski
2 months ago
Awesome experience! My # 1 Dealer. They are the best!

  Anthony Mahone
11 months ago
Made an appointment to look at and test drive a vehicle online. I arrived to a friendly, helpful staff with the vehicle pulled up ready to go. All in all, I had a great experience. <edit>I don't know about anyone else but one thing I hate doing is dealing with salesmen, albeit at times necessary. I also just "know" when I've found the one, or the one has found me, and it happened to be at Cappellino Chevy in Boston. Boston, NY. For as much as I knew THIS was the vehicle for me, given my mediocre credit history and recent interest rate hikes, it seemed like it was going to be out of reach. I worked with a great salesman, Tom Grinsell, who kept in contact through text. Since I work nights and told him that was easier for me, he not only respected that but put the entire deal together that way. Although, without their finance manager working overtime to find a lender with a reasonable interest rate to get my payments down, there would not have been anything to put together. Thank you to Rick Suto. I spent about an hour at the dealership signing paperwork and such, which incidentally was the first I actually met and spoke with Tom. He had everything ready to go, all lined up to be signed, explanations at the ready if needed, the vehicle cleaned, fueled and ready to go. It's worth the trip out to Cappellino Chevy if you're buying new or used. 5 stars all day.