U-SAVE Towing & Recovery

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Amanda Follette
5 days ago
U-Save is absolutely amazing. Honestly some of the best people I've delt with in a long time. They were on top of everything, and did what they said they would, I couldn't be happier with my decision in calling them to tow my vehicle. Their understanding, kindness, concern and care is above and beyond what you see these days ( very refreshing) I can not thank them enough for everything they did and they way they took care of my vehicle while they had it. Not that i want to need a tow company again i mean who does right, but if I do I will 100% call U-Save!!!

  Undefined Silver
6 months ago
I had my first flat ever in my life. I have roadside assistance so they called U-Save Towing and Recovery and they accepted the call. U-Save called me within minutes. That was great. I spoke to the driver, I wasn't sure where I was and if your ever in the Southern Tier, the exits on 86 are miles apart. I finally figured out where I was and he kind of knew. It would have been hard to miss. He told me he would be there in 35-40 minutes. (He would have been finished before I wrote this review) Then I received a call from my roadside provider asking if I canceled my service call?? Come to find out U-Save canceled the service call and never bothered to call me back to inform me they canceled. Now I'm waiting another 2 hours for someone else to help. I don't care what service you decide to provide, customer service goes a long way. Just a call back to let me know would have given you 5 stars. This is garbage. I called him back and the driver sent me to voicemail. He knew it was a trash move. Good advise, don't use U-Save. I would rather push my car.

  Cathy Dockter
7 months ago
Fast. Friendly. Knowledgeable. Affordable. Quality!!Our 2-axel fifth wheel had a wheel literally shear off while driving on I-81. There was no way to attach our spare. Because all the weight on that side now rested on one tire, it was too dangerous to tow as is, yet too tall to put on a flatbed. AAA said, Sorry, have a nice day! U-Save literally saved us! Jones figured out how to balance the weight on the good axel, and we slowly rolled to their repair shop. Jones had us back on the road by 4 pm the next day. When we saw the bill, it was so much lower than we feared.Jones is our personal angel! Seriously!!Everyone at U-Save was easy to talk to and prioritized our needs. We can t compliment them enough!!!!

  Victor
2 months ago
A tow truck company called "U Save Towing & Recovery were trying to force me to pay a huge amount of money without a good reason, to release my truck from there yard. Not wanting to collaborate with me with a reasonable price, and not wanting to give me back my tractor trailer.My insurance was contacted about the situation and were willing to cover half of the expenses, emphasizing the reasonability of their offer, but the towing company was still unwilling to cooperative ,leaving me with an unresolved and financially burdensome situation.Unbelievable experience never again.

  Antonio Alcantara
3 months ago
Was profiled by the receptionist and accused of trying to commiting a fraudulent act because I called about information on renting a car for my wife. The reason my wife didn't call is because she's not allowed while working . This affected the car of my autistic son and we had to go rent a u haul van so my wife could get to work! How humiliating that was to her and our family!

  Laurent Karim B�land
5 months ago
The U-Save team really pulled through for us. After hitting a deer 200 miles from home and a baby on board, they were extremely patient and helpful helping us get back on the road,

  Alan Rowe
2 months ago
Worse Car Rental company they try to rip you off if you rent from them check the car over before leaving the lot they try to get you for damages that you didn't do If I was able to rate 0 stars I would

  D Howe
a year ago
One star is generous. Marissa demanded cash payment for ridiculous over-charges, and hung up when trying to settle up with a credit card. A $185 tow was 'CASHED' out at $660.00, after misc. predatory charges. Honest mistake by college kid, visiting out of town, and cost him a day of work because he could not recover his car on Sunday. Reported business. Not helpful, unless you have a blank check. Run.Service: Car towing

  Tara Lynn
11 months ago
Had a roadside assistance claim, needed to update where I was going last minute... The tow truck dude was super friendly and helpful, they were able to change it, connect with my insurance so I didn't have to worry and got me on my way :) very positive experience during a not so positive time lol

  Jayne Colwell
a year ago
Marissa and Team were awesome!! I was struggling through an insurance claim where someone fled the scene after hitting 2 of my parked cars and was really struggling to get information to make a claim on that person's insurance - Marissa went above and beyond to guide me through the process so that I didn't end up screwed. I will only be using them for my towing needs in the future! Customer Service there is unmatched!! Thanks so much for all your hard work U-Save employees!!!Service: Car towing

  Jon Cotter
a year ago
For a prominent towing company as large as they are they could do a whole lot better for front desk help!! Nice entrance way and everything but I didn't feel greeted at all when I got there.It's like talking to the wall. I understand you can't release stuff to other people but you could take one second of your time to give information instead of the customer having to ask 50 questions to get the information he needs.Or maybe helping with a solution or telling the customer the problem is already been solved.That didn't happenService: Car towing

  Hannah Bapple
2 years ago
My car was totaled in a accident and U-Save towed it to their shop. When I went to empty my vehicle, they were extremely kind, attentive, helpful, and professional. They made my task as easy as possible and I felt very comfortable. I'm grateful that they were the ones who picked up my vehicle. I do recommend them 100%.Service: Car towingService: Car towing

  Nicole Burton
10 months ago
One star is over rated. Would not take a credit card number for payment that I authorized employees to use. This has only made an unfortunate issue worse causing future tow bills. Management refused to contact me to make an attempt to handle an alternative method of payment.

  Sadia Khan
a year ago
They are just lier & charge you illogically. After my car accident, police called them & they said they are not going charge anything for taking it to their place. Our car just smashed & we were not in the mental state to see whether they were true. They just charged for everything & it is more almost 1000$ .

  Asia Ambler
3 years ago
Great service and experience. Requestied a tow through my insurance and U-SAVE was the responding organization. Amos came and when I explained what was going on and where the tow was needed to go, across the street, he used his critical thinking and problem solving skills to jump and get my car to the mechanic! He was friendly, professional and a great guy! It was not a long wait at all and I appreciated his calm, reassuring approach in a time I was anxious about my car!Thanks,

  David Crooks
4 months ago
Tow service that doesn t tow EVs go figure another reason to vote republicanThanks for no help

  Janice Slater
5 years ago
I just had one of those days today! I needed roadside assistance TWICE for two different vehicles. They showed up twice and were GREAT both times. Rion showed up to help me get my SUV started because my battery was dead! He was on time, very polite, easy going and helpful. He gave me advice about what to do if the battery problems persisted. He also looked at my other vehicle and told me what the problem was and that me driving the car was unsafe for me. I had to make a second road side assistance call for the second vehicle. I can't remember the name of the second gentleman who came with the tow truck, but he was also on time, professional, polite and had no problem getting my car onto the back of the tow truck despite the cars issue and the fact that my street is a dead end hill and is usually a nightmare. I have had to get my cars towed several times in the last four and a half years and 99% of the time I deal with this company. Knowing that they are the ones who are being sent and at least I am dealing with trustworthy people. I would definitely recommend them! I appreciate you guys and your willingness to always come and rescue me!!

  imq_ nugget21
7 years ago
Great Service and comparable pricing. $50 hook up with $5 per mile. The gentleman that came to rescue me when I was broke down during rush hour was exceptional even after I confused him on where exactly I was located. He was friendly, polite and showed concern for me by assuring me he would be there shortly and not to worry because he would find me. I waited 45 minutes which I consider reasonable in their profession. I couldn't thank him enough for getting me and my vehicle safely home. I will be sure to use U-Save for my vehicle emergencies in the future. Great Job!

  Shari Labuz
2 months ago
Very friendly very prompt they came when I called and did the job.

  W Snyder
2 years ago
After having an accident on a Friday at 5:00 pm 200 miles from home , I'm so grateful that U-SAVE towing picked up my truck and provided a rental car. They did all the repairs, bodywork, dealt with my insurance company and were just the most helpful HONEST people. I'm from NYC and honestly I was stuck in the middle of nowhere, no hotel , no big name rental companies. Ed and Marissa were so helpful, understanding and just there when most people would be like NOT MY JOB. Thank you to all of the people at U-SAVE. You are proof that there are Good People in the world.

  Joshua Tracy
a year ago
More like don't save , these guys are one of the highest I've used it cost me 300 to get a small car from rt 7 to harpursville and is 30 miles so do yourself a favor call around there is way cheaper places that are just as good

  L
4 years ago
I'm very appreciative of the help and level of professionalism I received from Rick Corcoran, Manager. He arrived within the ETA that was set for me and explained what he was going to do to get my car to a location that would guarantee it wouldn't get stuck again. He was very kind and very courteous. I highly recommend U-SAVE Towing & Recovery.

  Sarah Wineholt
6 years ago
After being told they would be there within the half hour, I called back 35 minutes later and was told that they had rerouted the truck being sent to me somewhere else and that one would be there shortly for me. When the truck cake 10 minutes after that, he was confused as he had been told the wrong make and model (despite my having given this info to the dispatcher). He also quickly determined that my battery was dead (not surprising given that I had told the dispatcher my car would not even try to start), told me he did not have the equipment but would be back in 5 minutes with it. Another 30 minutes went by before he returned, jumped my car, and then charged me only $5 less than the price I was quoted to have my car towed to my preferred shop. Would have saved lots of time had he just towed it there...also would not have had to make a pregnant woman sit in 88 degree weather for over an hour. I would not plan to use again or wish such an experience on a friend.

  Yvonne Hoover
4 years ago
A day after a 2020 winter storm U Save had a truck on the road hauling a vehicle in the Kirkwood area. As we passed each other on a bridge snow, ice and debris came off their snow , ice and debris covered truck and landed on my windshield. My windshield cracked immediately. I immediately called U Save and left a message with their 24 hour answering service. I never heard anything back so I called them on the next business day during operating hours and spoke with a employee name Rick who told me to bring the truck down so he could look at my windshield. He also told me to call before coming to be sure he was going to be there. After 3 phone calls to schedule a meeting with no success finally 6 days later I caught Rick at the U save location and had him look at my windshield which was cracked completely across from one side to the other. After climbing on my truck and feeling the crack and having another employee call the windshield repair company to find out the windshield ran about $400.00 he declined to do anything about the windshield. I am thoroughly disgusted with their business practice. I believe they should of taken responsibility for their truck on the road. And responsibility for driving the truck covered in snow, ice and debris. As I see it they strung me along for 6 days knowing full well they were not taking responsibility for their truck. They wasted my time for over and hour to go through the motions of "feeling the crack" which I feel was totally unnecessary. And just all a act!! (NOTE: When I left the message with the answering service I was specific on time, date and location so U Save would know fully well they had a truck in that location) I do not recommend anyone who can not take responsibility for their own actions. And will continue to let everyone know about their business practices.

  Thomas Egan
3 years ago
Impeccable professional service. They are my go-to company for several years now when something breaks down. Last night my RV broke down and then caught fire! All was well, they arrived lickety split, came up with a creative way to tow my RV without doing any further damage. The driver worked until three in the morning to make sure we and the RV got home safe. THANK YOU THANK YOU THANK YOU!!Service: Car towing

  Kathy C
3 years ago
Cant remember the last time I needed a tow but I bought out a leased car and the warranty expired. Very friendly and professional people, fast service and reasonable price. Not to mention that Spencer is an absolute pro at what he does. Would highly recommend!

  Kimberly Whitney
2 years ago
Absolutely horrible my son was in a car accident they towed $350 for the tow and since he was in the hospital they impounded it for a couple hours and charged $545 to get the car out. He s 18 the car was drivable and to impound it instantly to make more money absolutely ridiculous. Never again. If I could give 0 stars I wouldService: Car towingService: Car towing

  MyLifeAsBri
a year ago
Call at 7pm to have car towed. Told 60 minutes waited still nothing called told another 45 minutes waited called again and was told the same thing for 5 hours. Clearly doesn t care to get paid to literally to tow my car 7 minutes up the road to my house. If I could give 0 stars I would. Literal trash company.Service: Car towingService: Car towing

  Erin Hankins
3 years ago
We were coming through Binghamton, NY on our way to a horse show when we got a flat and a blown tire on the highway. We got everything under control enought to go down to U Save to have everything checked and the staff was WONDERFUL. The gentleman that helped us was so kind and helpful and took care of us practically as soon as we got there. He helped check our tires and filled the ones that were a bit low. He advised us on what tires would be better for the trailer! So thankful that they were there when we needed them.Thank you so much to the staff for all of your help, you alleviated alot of the stress surrounding our morning!

  Casey Mohrien
3 years ago
I have never left a review about any business but Usave is honestly one of the worst businesses I have ever worked with. Police officers shouldn t be using them to tow vehicles after accidents. They prey on people in bad situations. Don t use this place for anything and hopefully they will go out of business