Acura Of Bedford Hills

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Melz Ojeda
2 weeks ago
Amanda the business development manager and Edwin my salesperson, customer service was truly exceptional. All my needs and wants were provided in this vehicle. Amanda was very hands on and went above and beyond to make sure I was happy. Edwin was very knowledgeable and patient which was great because my new Integra is very different from my ILX. So I felt confident driving off knowing how to work my new car and not having to google it. From the beginning process to driving off I give them a 10 out of 10! Thank you so much!!

  Louis Rizzi
a month ago
Our salesman John Redmond was a pleasure to work with from the minute we met him. He made the entire process seamless. It was by far the best experience we ever had with any dealership purchasing or leasing a car. The entire staff was professional and Leno the finance manager was excellent. I highly recommend Acura of Bedford Hills. Thank you!!

  John S
3 months ago
I don't like posting negative reviews and I hesitated to write this until I read all the other comments out here. This dealer really needs to fix what's going on in their service department.We have been going to Acura of Bedford Hills since 2009. I will say that all of our sales experiences have good in that time. However, the service experience has gotten dramatically worse in the last few years.After my last service here a few months ago I've decided to start having my vehicle serviced at a different dealer even though its 15 minutes further away -- I just can't trust what this dealer tells me anymore.Just to highlight some of the issues over this time period:1 - Attempting to inflate the cost/charge for a needed repair with a bunch of unnecessary additional new parts (at their marked up prices). This happened at least twice -- both times, when questioned, they claimed 'Acura says they have to'. I took the car the another Acura dealer and another Honda dealer for quotes immediately after and both dealers said the additional parts were not required to be replaced and were in good condition. Also Acura's own tech docs say they don't need to be replaced as long as they are within spec. And I'm talking $400 - $500 of extra parts, not $50.2 - Claiming an expensive service was need when it wasn't...when asked why it was needed -- they claimed 'based on mileage not because of a problem' -- reviewed the maintenance schedule and called another Acura dealer. They confirmed it wasn't required based on mileage for another 45k - 50k miles.3 - Having to debate with them to apply a TSB when the car was clearly exhibiting the symptoms. Then not following the full set of remediation steps/procedure defined in the TSB.4 - On several occasions I've provided the service writer with technical details about an issue/concern to be diagnosed only to find out they didn't communicate any of the details to the tech. When I end up talking to the tech myself after 30 - 60 minutes of their wasted labor - they immediately got the issue. If the service writer isn't technical enough to communicate details to the tech, that's fine - but just let the customer talk to the tech instead of wasting time explaining it to the writer.5 - Forgetting to do part of a service that was paid for as a package and then trying to charge a crazy rate to complete the missed portion when I returned a week later after noticing their mistake.

  L. Shurp
3 months ago
Igor Minevich was awesome! He listened, took his time with me and got me all the information I needed and help set me up for a successful pick up my third Acura RDX from this dealership. Thanks a lot again. You are the best!

  Gerard Mcnamara
2 months ago
Ed Serino is the goat !! worked with my needs and gave a great price . Never met a car salesman so talented .

  Karey Lombardo
7 months ago
It is always a pleasure working with the team at Acura of Bedford Hills. I am on my fourth MDX from the dealership. Ed Serino, the General Manager, goes above and beyond for his customers and the price is always great. John Redmond is honest, professional and makes the car-buying experience easy. I highly recommend this dealership. Thank you again!

  Mario Rodriguez
a year ago
Going in with genuine interest and a cash offer, I have never been to a dealership where the salesman is not even trying to sell me the car. The whole experience felt very lackluster. I would expect better from Acura. This is definitely my first and last time at this location, do better.Edit: "several thousand below asking"? If you are going to make a claim, be truthful. I appreciate your well wishes, but this is not how you handle a negative experience. As I said before, do better!

  Raff Vella
5 months ago
Mo was great to work with in my new car!!! All the staff was great!!! smooth transaction! They even put the big red bow on my car for when i picked it up!!!

  Nick pinnetti
10 months ago
I bought a 2018 Acura TLX outright less than a year ago. I brought the car in for a simple inspection to have the tires rotated, and the automatic braking system reset as the light was on the dash. They did not pass the inspection and tried to hit me with a $2700 bill for many unnecessary things. They wanted to replace all the brake pads and rotors flush the brake fluid Flush the transmission fluid. One of my rear tail lights had a crack in it but the bulbs are still working and they wouldn t pass the car based on that and wanted to charge me $700 to change it. Take your car elsewhere for service. I only took it here because of the automatic braking light.I do most of the work on the car myself like changing the oil and brake service. The brakes are perfectly acceptable. The car pass inspection the same day at another location without question. They even said washer fluid was low as well as coolant when I just topped them off the day before. Don t fall victim to their scare tactics. They handed me some checklist with all these things and red like it was a danger to drive the car in its current condition, but had no problem with me driving it off the lot after I questioned the work they were trying to do. This is the type of place you see on those undercover news stories. Steer clear.

  richard chun
4 years ago
Service is grossly overpriced. Parts and LaborBrought my car in for a Check Engine Light and TCS light. Also wanted to repair a broken turn signal cancel.I was informed that OBD threw errors for misfires and that a spark plug change would correct the two light issues. The OEM plugs are available most everywhere for around $15 a pop, need six. They wanted to charge $710 for six accessible plugs and what should be less than two hours worth of labor. I was told some nonsense that their plugs were different than other NGK plugs of the same model number and an experienced technician would be working on the car. other specialty shops do it for $350.Then the part for the turn signal was quoted at $2,800; I found a new oem part online for $280, 1/10th their price.I was also told that I needed to flush all liquids:Brake Fluid Flush $165 plus taxABS Fluid Flush $165 plus taxClutch Fluid Flush $165 plus taxManual Transmission Fluid $220 plus taxCoolant Flush $320 plus taxTypical Honda fluids, so basically an hour of labor for each liquid.I spoke with Steve the Service Mgr to ask if I could BMOP (bring my own parts) since I could get OEM parts significantly cheaper from most any other Acura dealer, and pay the posted labor to do significant other work, including belts, gaskets, and hoses on top of all the fluids and plugs, a significant amount of billable time.I wasn t quibbling over $100, or $500 but $1000 s - they would not match prices or allow me to BMOP for install. And it was not as if I sourced parts at some obscure place, but other dealers, for new, OEM parts that I sent a pdf of the shopping cart I had.I have no problem paying posted labor rates, and everyone should earn a fair profit, however not when there is a huge exponential markup on parts, and if their time spent is inflated at their $140/hr hourly labor rate whether it s mundane work or technical - In essence overly double dipping.At the end, I agreed to have them replace the plugs to clear CEL and TCS for $550 since I had taken a loaner car. If not for the loaner I would have just picked my car up.

  Jodi Beller
6 months ago
If you are looking for an Acura, look no further than the dealership in Bedford Hills. Al (and Eddie) are so great to work with! Sweet, kind and very professional!

  Alex Tverskoy
3 months ago
It is a pleasure working with Igor. He is smart courteous and professional. A breath of fresh air. Thank you

  Willie
a year ago
It is really an unpleasant feeling going to a place and the service is not customer friendly. Took my car which was washed and waxed and when the service was done, it was filthy. Dirt and debris all over. Told the service manager who doubted me and then asked around to find out it must ve been the landscapers who blew debris around will never take my car there again. Second issue, while I was waiting in the waiting room, I asked a sales guy what a monthly payment would be for a vehicle and he said it wouldn t be worth running the numbers. Way to go Bedford hills! Don t be fooled by the way I look.

  Jeff Amuso
a year ago
The woman at the service desk ( I won't say her name) was extremely rude to me today for absolutely no reason at all. Thank god the service manager came out to help me he was extremely nice to me and fix my problem very easily. for a customer service expert she was way out of line for such a simple problem. I don't have to be treated that way I did after all buy one of there cars.

  Tristen Sharp
2 years ago
Best car buying experience I have ever had. I worked with John throughout the process and he was extremely helpful and understanding of my needs. I cannot say enough good things about this dealership and the experience I had. I will 100% be coming back for my next car.

  Brian Duperrouzel
a year ago
Service department is broken. I brought my TLX to this dealer for a recall notice and also to look at a warning light. I was told both issues were fixed but when I got home the same warning light appeared on the next startup. I emailed Steve twice and called twice and spoke to Mary. Both times on the phone with Mary I was told someone would call me back (why not simply just book an appointment to have the car looked at again?). All calls and emails went unreturned by this dealership. I can somewhat understand not fixing the warning light issue on the first try, but ghosting the customer after is just bad form. Will try another dealership.

  Samantha Rose
a year ago
i have a 2021 ilx that s had a few issues i took it to the bedford hills location for service and it was a waste of my time. the car is a year and a half years old with 30,000 miles i waited there for over an hour and i couldn t even get a basic diagnostic. they cleaned oil off from the bottom of my car and told me to come back so they can actually see what the issue is and to contact my insurance in the meantime . why would i contact my insurance if 1. they don t know what the issue is and 2. if i have three year warranty? i leave an hour later and i ask if the cars safe to drive he tells me it is, i tell him are you sure cause it doesn t feel right when i drive it, he goes to the back and asks the tech and comes back and tells me oh it s actually not safe to drive you should leave it here .. thankfully i asked because i would ve drove the car 30 miles to go to work and who knows what would ve happened to the car or me.. i took it to the acura of westchester and they serviced my car and communicated with me throughout the time of my car being there and it was covered by warranty and i didn t have to fight for it either. these people try to throw the blame on you. he kept on asking me if i had work done on the car when i never have. it seems like they just try to blame the customers for any and all issues without even knowing what s wrong with the car.

  Susan C
a year ago
Stopped in to inquire about pricing for a 2022 RDX, to compare with other quoted prices from other dealers for a cash purchase - no hurry, knowing there s a shortage, knowing they re all above MSRP. How much of a difference could there be? Which leaves the decision to integrity. We were handed off to Mark Weinstein. First we had to play the game of studying the computer for prices and availability, and maybe they ll get some in late September but actually the computer says no Production until October, and he couldn t tell if that would be for 2022 or 2023 models - which, of course, would affect pricing. Then we play the game of checking with The Manager, until miracle of miracles there is a 2022 RDX available, without a deposit on it, for purchase today! And for sticker price! My first thought was, why did no one mention this vehicle was available, and why is it available at all - what s wrong with it? After the production of finding the keys we were driven down the road to where vehicles are stored for the dealership - at a body shop. I had enough and said I wouldn t be purchasing the vehicle today. At which point Mr Weinstein couldn t comprehend why I would hesitate to drop $50k on a car they first claimed they couldn t get until October that suddenly showed up behind a body shop. And then he wanted me to explain all that to his manager. I declined. Beware of this dealership. There are 270+ Acura dealerships in the US - find another one.

  Aimee Monahan
8 years ago
Acura of Bedford Hills went above and beyond in helping me with my getting my first car. The customer service here is great and they treat you like family. This was an enjoyable experience and I would recommend this dealership to family and friends. I never felt rushed and felt that I was given the attention that I needed and wanted. John was a great sales associate and will always make sure that the customer is happy. Next time I need a new car, this is where I will be going.

  Vinicius Teixeira
2 years ago
Worse dealership, I inquired online about a 2019 hybrid MDX Nicole ended up calling me while discussing the vehicle she kept talking over me which is very unprofessional. Every time I try to mention one thing about the vehicle should she would cut me off not let me finish. After about five minutes of it I was fed up and told her they were not little kids and it s unprofessional to cut somebody off while we re talking, please let me finishing my sentence before you talk. She hang up on me I called Right back and asked to talk to the manager, Which was some guy named Ed he got on the phone didn t care what his employee said or did. Didn t value my business one bit. There was one sales man name starts with a L I think it was Leon which was really cool polite sounded like he was willing to go Above and beyond to make sure I was satisfied.

  Jill Lamstein
2 years ago
It was such a pleasure working with John Redmond, and the entire team at Acura of Bedford Hills. Everyone was very responsive (we got our car in less than a day), honest, professional, and a pleasure to work with! I highly recommend!

  amanda p
5 years ago
I returned my leased Acura to the nearby Buick Dealership (since I was leasing with them) and filled out paperwork that they would return to Acura of Bedford. Make a VERY long story short, they did the previous day. Acura of Bedford "lost" my car on a lot and it sat there for MONTHS without me knowing. It was reported to credit bureau's that I did not return the car. This has completely ruined my life for the past few months as I was in the process of getting a mortgage. It is STILL NOT FIXED!!! I understand that mistakes happen however the most disgusting part was how Acura of Bedford handled this issue. They hung up on me, told me "get over it," refused to call me back, and basically made it out to be my problem because they didn't want to deal with it. I have been distraught for months as I have to sort this out on my own when it was 100% their fault for misplacing my car. I have never felt like being a woman made a difference until I dealt with these men (who treated my fiance very differently). I also have never taken the time to write a review on a car, restaurant, ANYTHING, however the public should be aware that this dealership ruined my credit and chances of getting a mortgage until it's settled WHEN IT WAS THEIR ERROR FOR "MISPLACING" MY CAR FOR MONTHS. They also literally brought me to tears with how I was spoken to every time I called to rectify a problem they created. Stay away!PS I also asked to talk to managers but staff must have been warned not to transfer me because they were somehow "unavailable" for a month straight although I did leave several messages.

  D Jun
2 years ago
I was originally recommended by a friend who purchased an MDX from Mark at this dealership. Went to buy a TLX and spoke with Alfred and eventually decided to buy the car.However the day I was planning on picking up the car, Alfred demonstrated TERRIBLE customer service. What kind of salesman interrupts and raises his voice at a client who is simply trying to pay for the purchase of the vehicle? We asked to speak with the General Manager of the dealership since our first conversation with Alfred but he kept insisting he was the manager. General Manager eventually tried to step in and called us afterwards with a "resolution" but since we were already being threatened with cancelling the deal by Alfred, we went through with it.Dealership needs to improve their customer service.Edit:Policies set in place is one thing, but still does not defer from the point that the salesman rudely told his client to cancel the deal because of miscommunication and lack of patience.

  Idaly Tineo
4 years ago
Got a flat and was towed here since it was the closest. Told I needed to replace a sensor and pay for it even though it's under warranty. Technician I spoke with said sensor was fine but didn't know what happened since it gave him a reading. When I inquired inside I was met with blank stares and a lot of I don't knows. My local dealship changed it without charging me.

  Jasper Lou
3 years ago
Repeat customer, with positive experiences every timeTerrific dealership with best prices willing to negotiateSeamless transparent process without pressure no additional or hidden fees.Attentive and responsive sales reps John and Lino Efficient and knowledgeablePurchased certified pre owned 2018 RDX in mint conditionHighly recommend Acura at Bedford HillsAppreciative thanks to the entire team at Bedford Hills Acura

  G Holmes McGeory
3 years ago
Sales Review.Last week my wife and I had a great experience buying a used RDX from Acura of Bedford. With Corona-19 in the air, the dealership was operating with less than a full crew. In fact, the only one available to wait on us was the General Manager, Eddie Serino. Having purchased our fair share of automobiles over the past 50 years I wasn t looking forward to dealing with the GM.What a pleasant surprise. Personable, friendly, courteous, and under the circumstances, very patient. He took his time, explained all the differences between the cars we were interested in, and in a direct straight forward way got us to the bottom line.We got a terrific Acura RDX, in great condition, only 3 years old, looks like it just came out of the showroom. My wife and I couldn t have been more pleased.Eddie did a great job but he s got some super people on staff helping him. Nicole Kampf, who took care of us when we first arrived, showing us the available inventory and Bob Bello, who took care of us after the sale.Highly recommend Acura of Bedford and the people who take care of it.Holmes & Karen McGeory

  Adv Nyc
4 years ago
I entered the dealership at around 3 pm on Saturday. I saw one salesperson working with a family. There were four other employees sitting at various desks, with no customers. When no one approached me after about 5 minutes I asked the closest person if she could help me. She directed me to another individual. I walked to his desk where he was writing in a greeting card. When he was finished he asked how he could help, but before I could respond he apologized that everyone was so busy. I explained that I was interested in purchasing a pre-owned Acura. Again, he apologized that they were quite busy. Figuring those who did not have customers might be working on paperwork, I offered to come back later since I live nearby. Instead, the sales person asked me more specifically what I was looking for. He took down the information along with my name, number and email address and told he he would do some research and get back to me. Four days later, I have not heard from anyone. Needless to say, I will purchase my car elsewhere.

  andrew giannelli
a year ago
The service department has no integrity in their work.There is no excuse for not properly securing the breaks after adding fluid. My wife and kids were on the NJ turnpike when the breaks failed. Fixing (free of charge) a failure on Acura's part to complete the work properly after the initial service is not noteworthy nor a fabrication.

  Lynne
4 years ago
Visited Parts department a few weeks ago. Trevan was very helpful trying to troubleshoot an issue with my parent's car over the phone and in person. He took the initiative to speak to a supervisor before he even knew my name or if I was coming into the store. I lost the call while driving. So when I showed up unannounced and he had a solution, I was thrilled.

  Kerry Small
10 years ago
My car's transmission went out on me about 80 miles away from my home. I had my car towed to this dealer ship and was well taken care of. Dan the service rep was able to get me a loaner at the close of the business day on a Saturday at the very last minute. When I got the final word on my car that the transmission was gone on Monday I felt like my world came to an end. I needed a car and I needed it fast. Eddy gave me a call and asked me exactly what I wanted to do. I told him that I was not in the market for a car but given the situation I had no choice. I told him that I did not want to spend a lot of money and gave him the price range that I was willing to pay per month for a new car. I asked him find me a TSX because I believed that was within my price range at the time. Within less than an hour Sal give me a call back and told me he had something that I was going to like . He found me a 2010 Acura TL within the price range that I was looking for and with very low miles. To make a long story short these guys were able to put me in this car by the end of the day and put a smile back on my face.