P.C. Richard & Son

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Greg Ponce
3 months ago
I am nothing but displeased with the service PC Richard's has provided my family over the last 3 weeks. In the beginning of December 2023, my family purchased a new LG Thin Q refrigerator which retails for about 3,399.99. We purchased that refrigerator as a Christmas present for my mother; however, this only became the ride from hell following. Soon after agreeing to purchase the refrigerator, our salesperson (Donald 10024) tried to run my father's credit card (a PC Richard's credit card we use for purchases like this). Due to the card having been expired (minor issue) it was declined to which Donald (10024) started treating my father and mother as less than decent. Despite the poor attitude, my mother really wanted the fridge and proceeded with the purchase as they used all different form of payment which was immediately approved. This salesperson (Donald 10024) continued to treat my parents poorly and refused to listen to important information regarding the dimensions of my houses entrance (we live in a cape where the front entrance also meets the staircase upstairs). As a result, an ill equipped delivery crew was sent on Thursday and again proceeded to belittle me and my father about not notifying PC Richard's regarding the difficulty of delivering my fridge. We had to refuse delivery as they left us with no alternative. Fast forward to today, Tuesday 12/19/23, and they sent out their "premium squad". This team seemed nice; however, they had no respect for my house, furniture, or other objects out in the house. They installed the fridge successfully; however, that was at the expense of my brothers hand crafted wood project (on the counter and disregarded by the crew as they prepped the fridge for install) and the back of my front door (see pictures attached). I would recommend finding another store to do business with as this level of incompetence is unacceptable, and customer service at PC Richard's have continued to blame us for all mishaps in this process. It doesn't matter if you purchase the best fridge they have, they'll cause more damage to your home then you'll save using this store.

  Joanna Carrello
2 months ago
Went in looking for a new dishwasher, Jay R. helped my husband and I with picking out the perfect machine within our price range. He made the whole process super easy and smooth. Highly recommended looking for Jay for all your needs at PC Richard s.

  Flossy
2 months ago
Aaron Johnson is an outstanding salesperson. He is my goto person. He is diligent, personable, knowledgeable, and professional. I have purchased several things from him and referred several people to him and they had the same experience. What a great experience because of this person's approach to sales, thank you for having some one who is customer-centric.

  Ashley And Jake Moran
4 months ago
Our salesman David was friendly, knowledgeable, and incredibly helpful. He made sure that we were informed about all of the different appliances we were purchasing and was able to give us a bundle. We appreciated his patience in working with us and his attention throughout our multiple visits to compare appliances and features for yhe best possible deal.

  Anthony Arzu
4 months ago
What can I say Jay has always been good. Every time I come in here. He s more than helpful and always leads me in the right direction. I would go nowhere else to buy any appliances mattresses or anything that I need from my house. Thank you Jay for all your services.

  Richard Remauro
4 months ago
Got a great TV for a great price at PC Richards in Bayshore thanks to Jane an awesome sales person. She took the time to describe the differences between different makes and models, as well as the technical reasons for price differences. With her help I was able to get exactly what I wanted and saved a bundle. She also made all the arrangements for me to pick up the TV local to where I live in Farmingdale. Jane's knowledge, professionalism, courtesy and service is unbeatable!

  Janine Saia
6 months ago
I had the best online experience working with a sales rep from the Bay Shore NY store. Her name is Jane. She was so incredibly helpful. She walked me through the entire sales and delivery set up process via chat. She was amazing and things went so smoothly. I am so grateful for all of her assistance. This is one of the main reasons why I prefer shopping with PC Richards rather then some of the other stores. Great customer service.

  MARYELLEN DAHILL KELLY
3 months ago
Matt and Jarriel are an awesome team at the Bay Shore PC Richards. We came in on short notice with a long list. So many items were in stock and available, and Matt was so knowledgeable and guided us in the right direction that we left happy and satisfied customers!

  DJ Senseii DJ KJ
4 months ago
Jay R is the best. His expertise,knowledge,personality,courteous is wonderful. Since day one that I went to the store in Bay Shore Jay R was the one that help us. Since then I won't purchase anything if he is not here. He is a very great asset to PC Richard.

  theresa simeon
2 months ago
I ordered a headset with microphone for curbside pickup. Upon arriving I checked my email for curbside instructions and there were no specific instructions to have someone come to the car. I walked inside to pickup my item. When I approached the cashier, Deborah, who was sitting behind a desk like counter interjected . She asked what I was picking up. Then she barked at me that I need my ID and the card used to pay for it. She also asked for the order number. I asked if I needed all three? She said it says it all in the email, company policy. At this point, I felt as if she was being quite difficult and offsetting. I had all three pieces of information however, I pulled up the email and it did not state that I needed to provide the order number. Also, according to company policy, I purchased this as curbside but yet I had to walk in. My husband is immunocompromised so I avoid going inside stores when possible. I asked for her name. She then started paging the manager. I felt as if this was alot of stress just to buy a 30 dollar headset. After paging the manager, she then approached the cashier to show her how to complete the transaction . She was abrupt and not someone I would want greeting my customers. Next time I'll just order from Amazon. As a side note, the manager never came.

  Gerard E
4 months ago
Picked up a new all in one PC today. In and out in 15 minutes. Matt was great, very knowledgeable and easy to deal with. District Manager Anthony and store manager Imran were also in the store and equally as nice and helpful.

  Tom Cable
a year ago
Excellent experience working with sales person Eric C and his manager Marcos at the Bay Shore NY location! Eric very knowledgeable person!!! Knew all the dimensions and features of the GE front loaders I ordered. I had a lot of questions and it s great to deal with competent people! Highly recommend PC Richards!!! 5 Stars *****

  Cheryl Williamson
5 months ago
This PC Richards has super salespeople, JR, Mike, and Jarriel, who helped us pick beds and appliances which fit our needs, also at great prices.They were patient and took the time to find the right products at the right prices. We will be loyal customers.

  Brianna Tobia
3 months ago
Jay R was a great salesman. He was extremely helpful and helped me pick my dream mattress out. He was amazing!

  Alyssa Johnson
6 months ago
Hello! I wanted to stop by today to inform you all about a pleasant experience I had at this store. I was assisted by the very pleasant Jane who was both very welcoming and also informative regarding the question I had about an Apple laptop. It s been a long time since I last purchased a laptop and I m not super technologically savvy. Thankful Jane was able to walk me through any questions I had in regards to this product! I ll definitely be shopping here again, thanks Jane and I hope to be helped by you again!

  Briana Nunez
4 months ago
I m honestly blown away by the customer service I have received. My washer suddenly stopped working and with 4 children, this became a nightmare. I was introduced to Imran, who guided me through the whole process. I was looking to purchase a new washer because I was just too frustrated. Imran did some research for me and found that my warranty had not yet expired. A repair team was sent to my house and upon realizing that the problem was just too much, Imran took over and was able to get me a brand new machine! Unfortunately, the machine I wanted was out of stock but knowing that I needed a machine as soon as possible, Imran was able to find me the next closest model. Imran set the delivery up but I then came across delivery issues since my work schedule didn t coincide with the delivery schedule. A week after purchase, and still not being able to get my new machine, I had reached out to Imran who immediately got in contact with his delivery team. He got me my washer that night!!The delivery team was also fantastic. They noticed some of my washing set up was old and corroded and they took the time to replace all of my water hoses and other parts.I can t thank Imran enough for this experience. Give this man a raise! Because of him, I will continue doing business with this establishment for all of my future needs. Thank you thank you!!!

  Tracey Boriel
6 months ago
Jay R. was one of the most personable salesmen I have ever met. He was caring and very empathetic to my needs. I never felt rushed and he was adamant that he was going to help me with my purchase to my satisfaction. I will always use him for my P.C. RICHARDS purchases.

  Kerri P
4 months ago
Matt was extremely helpful & honest. He did not pressure me into any purchases and was very knowledgeable. Would highly recommend the store and dealing with Matt!!!!

  sarah tancredi
4 months ago
Mike was super helpful! Came in from another store to look at the same exact mattress, which was about $300 cheaper at pc Richard s. Great place

  nicole clemente
3 months ago
David and Imran went above and beyond to help me get the Spiderman 2 game. I came last minute and they made sure they had the game in stock the next day for me. Made my Holiday. Very grateful!!

  Robert RKNY26 (PresRKNY)
4 months ago
I went in for a tv and was helped by Mark who was such a friendly person and quick to help. He made the sale absolutely painless and had me on my way quickly.

  Eve R
4 months ago
Dave was really helpful with fulfilling an order. The process was quick & efficient. Would recommend this store it s well stocked and staff are very welcoming.

  Lindsay Lowe Eyewear TM
11 months ago
Matt was wonderful atcustomer service product knowledgement and also dedication to making sure that I have the right program and also gave me wonderful deal amd knowledgement Of the total defense for all of my operational services at my company. We've also gotten the warranty for 2 years. He also showed me a wonderful Microsoft pen. He did not take his lunch break to make sure that I got my product and also that I had product knowledgment of what I was getting when I. Was? Buying. My purchase today was the total of. $1342.54. Matt is a very wonderful business associate APC Richards. I would definitely put him more into a manager position knowing what he wants for hi For his customers he also kept the last install of the machinery that I asked for no other stores would do that he also gave me his business card and told. Me hours of his operation he also gave me customer service outside Of the store and told me to come back if I need any help with reviewing of the ultimate Internet security that he has sold me this is wonderful to. Have this in a brand and company? Please understand that I called 1st. He answered with proper judgment and also mannerisms of making me feel like the right customer for the right job.

  SALVACOM INC.
3 months ago
This Bay Shore PC Richards has always been great. We get our raffle prizes for our holiday party and David always has great suggestions. Thank you to David and Imran.

  Monica Napolitano
4 months ago
David was a great sales associate. Friendly, informative, and was able to order me a new microwave and stove. Great experience in store.

  MWBE Strategies
3 months ago
Earlier in the year I purchased my new Macbook Air and thanks to David for suggesting this on top of the Ipad for my business partner. We are extremely happy and service is great at the store.

  Comite De Damas Latinoamericanas
3 months ago
Thank you for always helping out with our annual TV purchase. A meaningful purchase to allow us to fundraise and help people with Cancer. Also for supporting our annual events as well by purchasing meals.

  Maia Landrum
7 months ago
I really like this PC Richards location, I have been coming here for years and JR always takes care of me. From purchasing appliances to TVs, he has great dedication for his customers and is by far one of the best sales reps I have interacted with. I highly recommend visiting this store and be sure to ask for JR!

  Andre Burgos
6 months ago
My wife and I recently bought appliances from the Bayshore PC Richards. Aaron helped us and was amazing. He was very knowledgeable and helpful. We will definitely be back. Thank you Aaron for helping us with our needs

  Shaelynn Hickey
4 months ago
david was really great in helping us pick out a new tv and sound bar. answered all of our questions and was very knowledgeable on the products.