Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  VIP_automotive_ Detailing
2 months ago
Customer service sucks!!!!!! Middle aged white gentleman had me waiting over 30 minutes choosing to converse instead of doing his job and getting the customer what they need to get to work on time! Horrible customer service and will never be going back there as long as this gentleman is in that store!

  Tom Modafferi
a week ago
The young girl who helped me was super nice and helped me out

  Joanna Borriello
4 months ago
Eugene was polite and helpful. The box was slightly opened and he made sure everything was in it and re-taped the box closed.

  Matthew Christopher
3 weeks ago
Staff was rude and unhelpful. Terrible Customer service.

  Phillip Cornell
4 months ago
Traveled a hour to get there and they didn't have the part they shevld checked before I traveled there to get it .It was a total waste of my time

  Jeffrey Hanson
a year ago
When I need parts I go here. There are other places in town but you have to make several trips to get the right parts. Not Advance auto. Always the right stuff the first time. Recently I needed a relay for my motorcycle. The other place didn't even want to search the part number. Went to Advance and they had it because it's used on cars too and it was $20 instead of $65 from a motorcycle shop.

  Dez Oner
a year ago
Wicks was my Go-to location for a long time until they kept not having what I needed. This must be a more popular location because they've always had what I'm looking for and i never have to wait. Always helpful and friendly. Keep up the greatness!

  V Carb
2 years ago
The employees of this store need some training. They have the nerve to answer the phone instead of helping customers in front of them waiting. As if the person calling is more important than someone IN the store in person.They also cant give change properly. The kid who will probably be working there for the rest of his life couldnt even count out my change correctly, not to mention he gave me all dimes and 5 singles.I dont blame him too much. Problems like this start at the top. Place needs new management.

  C. Almond
6 months ago
Thanks for the help with the wipers. Never seen such a difficult pair of wipers to replace.

  Delia
2 years ago
This rating is really based on the online experience. They say next day but it wasn't, more like 3 days. Then to make matters worse. Missing parts in delivery of over $500. And that took another week for them to figure it out. So much for making plans to get work done.

  Frank Cuoco
a year ago
Went here to buy a replacement sensor. First one I got was defective then I exchanged that for another one that broke. Took car to a shop and they said that the sensor was bad and to return it so I tried to and was told I can t return it because it was opened. This return policy isn t mentioned anywhere. Lost $80

  Jay
a year ago
Can t return stuff, after opening a product there website said would fit, now I m out $50 bucks. Other then that people are great.

  Scarlett Espinosa
2 years ago
If there was an option for 0 stars I would definitely chose it, I went by earlier with my dad who only speaks Spanish to get something for the car and the employee named Anthony started giving nasty attitude. He knew my dad didn t speak English and he still continued to speak English to my dad knowing damm well he speaks and understands Spanish. Very terrible costumer service. Definitely not going back. And I do not recommend.

  Marie Rose
2 years ago
1 star because they had everything I needed and there was not much wait. The 1 item I bought was windshield wiper blades.However when I got to my car I looked at receipt and noticed. 5 cent bag fee when I did not get a bag. Then I notice $1.49 replacement fee for wipers. Salesperson never asked me if I wanted that. I was going to let the $0.05 bag fee go but when I saw the $1.49 fee I went back in the store. He said he asked for my phone number so I guess I was supposed to know that means he's charging me a replacement fee. Even when I was picking out the blades I told him it's for the rear which we never use but it needed to be replaced to pass the inspection. You would think anyone with a brain would think since customer is looking for a cheap blade maybe they don't want a replacement fee. I need brakes for another car and I will not purchase them at this store or ever step in the store ever again. Plenty of other auto parts stores around.

  Dennis OCONNOR
3 days ago
A good place good advice

  Carol Hazeldine
6 years ago
Would give 0 if I could. Went there to buy 2 items took 5 minutes to ring up. They were scan items off the shelf. Should have taken 1minute most. Then man proceeds to not give correct change. When I mentioned it to him he should have said I'm sorry I made a mistake. He would have been forgiven. Instead he complains about the me in to another salesperson. Won't be back

  Eunice Ellis
a year ago
They were very nice to me they help me and my dire need they were very knowledgeable very polite and that goes a long way

  Marc Komornik
a year ago
95% of the time, the bayshore store on Sunrise hwy always has what I need, and pretty good prices people are friendly and somewhat Knowledgeable

  melinda zavesky
4 years ago
Called at 730 on a Sunday to ask a question about ordering online and picking up in the store. The male who answered the phone did not say hello, did not say anything about the store, but simply we are closing . Upon stating that we just had a simple question, he said to us, I can t look anything up for you the computers are off and I m counting the register . Upon stating that we have a question that most likely wouldn t involve the use of a computer he stated again they were closed. We said we would call back tomorrow. So rude and and we will not be purchasing the parts for my cars break job here due to the lack of customer service received. Would have been better if he didn t answer the phone.

  Ashley Perez
4 years ago
BE AWARE OF THEIR RETURN POLICY. Apparently they're the only store in the us that does not accept anything back. Bought an "electrical" item(isnt 80% of every car electrical?),went back the next day to return it since i didnt need it. The sales person said i couldn't return cause it was electrical and to talk to the manager,I asked if i could speak with him,he said no manager in today. What about assistant manager?,nope no one here that can help you,they come in at 5 PM,so come back then. The store has no management for 8 hours?!,NEVER heard of that. I asked for DM info so i can share my feedback with him,"We are not allowed to give you his name or number". you can call the 1800 maybe they will help you.....TERRIBLE COSTUMER SERVICE. NOT COMING BACK NOR BUYING ANYTHING FROM THEM EVER AGAIN!.

  Frederica Cooley
a year ago
I just moved to the area I didn't know the store an what oil products to buy based on my car the guy looked up my car an made it easy for me,or else I would have got the wrong oil for my car..

  robert destefano
5 years ago
I m broken down on the side of the road and need to ask a quick question about a part I just bought from this location and was placed on hold three individual times . I wasnt sure if we were getting disconnected or being hung up on .until the third time I heard the phone hang up deliberately because it didn t hang up right away so I heard the phone shuffle until I was disconnected.. my mother began to cry as cars are flying past us waiting for the tow truck . We needed a few details about a part that was recently sold to me for my vehicle.. I am a lawyer not a mechanic and feel totally disregarded at such a delicate time .

  Curtis W. Jackson
3 years ago
During a pandemic our lives are altering and limiting against previous good planning and intentions. Thus are challenges affecting a small-space store having served best as an in and out auto retail.If patrons are heading here, they may be ready to buy and go, considering skipping the browsing and comparing products. The Auto Advance branch here is a lesser customer capacity than other outlets.An easy answer is renovation if within the corporate budget and landlords' permission. I won't suggest or urge such an option and acknowledge not knowing the full details the managers are aware.The concern, unfortunately, are the possible differculties maintaining safe distances presenting during busy hours. I believe the staff are performing their best. However, they unquestionably face some uneasy decisions and adjustments to further protect themselves and their customers.

  Juan Cruz Michelli
5 years ago
The staff here are really helpful. Most are bilingual, so if you need someone to speak Spanish to they are here. The place is clean and they always have good deals online that you can pick up at the store

  Robert Jones
2 years ago
Advanced Auto is very good business. Advanced Auto gave me a $10 store gift card for and old car battery. This company is one , that recycles car batteries. This is probably great for the U.S. economy. This action probably helps the Planet Earth stay healthy.

  ste ven
5 years ago
I got exactly what I need with only one phone call. It's nice to be treated like a person and not fakely patronized with a "how may I help you sir". I even got competitive pricing. Thanks a lot

  mdigiuseppe
4 years ago
Kassim ,the manager is inept and rude. I had to go to the Lindenhurst store to order and pay for what was stocked in the Bayshore store. He couldn't be bothered, he actually stopped and had a cell phone conversation while everyone was waiting.

  Paul C
4 years ago
Waited about 10 min. Just to pay for a hug of antifreeze.The line was getting long until they called someone else to the counter. Their knowledge and selection of products are average.

  Kate Kearney
2 years ago
I am always able to find what I need with the help of the staff at this location. Everyone is courteous and friendly.

  Andrew Nawrocky
8 months ago
They take old oil and used oil with no problem