Acura of Bay Shore Service

Reviews

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  Neera Rampersad
2 weeks ago
I decided to go to Acura of Bayshore service dept for an oil and filter change today, I was very disappointed after dealing with them for many many years. I specifically told the service guy that I wanted an oil and filter change only. He said that it is 79.95 + taxes.However, my car has 20, 300 mls and this guy tells me that I need new wipers, cabin/engine air filters, differential fluid, new brakes pads, front and rear and the total cost will be $1,487.00..I decided to do only the oil change and paid $86.00+ taxes. To my surprise on the receipt the service guy stamped UNSAFE TO DRIVE 5 places.and noted issues with my car. This place is not what it used to be many years ago.Never again am I going there nor would I recommend anyone to that place again. I drove over an hour to get there thinking they will be honest with their customers but nay they are driving good customers away. It s costing me a lot less $$ Acura of Bayshore. Goodbye

  JOHN AGUGLIARO
8 months ago
Took my 21 acura tlx a spec for a oil change that is free during the lease, my son changed the cabin air filter this morning before taking the car to acura. Also they said that the brake fluid had to be replaced for 229. So I was good with it but then they said they had to replace the cabin air filter also. I told them that my son replaced it this morning and they told me that then they have to charge me for the oil change and rotation because I won't have them do the cabin air filter they said that we get free oil changes because we bring the car there for other services. I bought 3 vehicles from this dealership plus 3 of my friends and my cousin also bought vehicles from them and they know that I sent them to my salesman. I asked them if they could do the oil change and brake fluid replacement without the cabin filter for me as a long time customer and they refused so I spoke with the general manager and he knows me and everyone who has done business because of my friends and me from telling them that they take care of their customers. But he also refused to help me out even when I told him that my daughter's cadillac was going off lease and she wants the rdx a spec within 3 months. And it's not about just paying for the oil change its about all the business that I have sent to them and the vehicles I took from them also. They are willing to lose a customer who already took 3 vehicles plus looking to get another one plus the tlx is going to be returned within 7 months for another one for my son. And they would rather lose all the business over an oil change. That shows everyone just how much this dealership has turned from a great place to buy and service your car to I will never buy anything from them and will never recommend them to anyone. Guess they don't need customers who are loyal to them and just don't care about their return business anymore. So be careful when dealing with this dealership because they went from a great dealership to one that doesn't care if you ever buy another vehicle from them over a 100 oil change because they wanted 50 dollars for a cabin air filter that was brand new. Unfortunately it has to be this way but if they don't care about your business why would you care about buying anything from them