FLEETPRIDE

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Deanna Aftuck
a day ago
Called my insurance to get a jump start....found out the battery was shot,,,they had batteries in there van bit wouldn't sell me one because I wasn't a triple a member! So ended up having to call my insurance Co. Back and getting a tow to auto zone where I purchased and installed a new battery....I couldn't believe that they would not sell me a battery because I wasn't a triple a member! I will make it a point to make sure if I ever have to get road side assistance that I do not want them....would give no stars if I could.

  Jason Apol
2 weeks ago
It is good friday. I had a brake hang up on a trailer while traveling home to Michigan from new york. They took me in and diagnose the problem in spite of their having a full schedule. Had parts and got me back on the road in less than 3 hours. These folks are the real deal and do a fine job. Two thumbs up to Jacob and "Muffin" forgetting me home on time for Easter.

  Robert Peritsky
4 months ago
My Mazda CX-5 started having issues at a rest area on the interstate,,,,AAA towed me to FleetPride (Sunday after Thanksgiving) and dropped us at a nearby hotel....they diagnosed the issue the next day, got the new parts, and was able to get home on Tuesday. Prices seem reasonable, people were very helpful.

  Vitalii Andreichuk
2 months ago
My truck had leaking air in the rear part. They fixed it pretty quickly.(Loves 1.5 miles away weren t able to do that)And guys were super friendly.

  Jennifer Cleland
3 months ago
Stranded on the thru way on Christmas night...they were my tow company through AAA. Best service and kindness anyone could ask for. Would recommend without a doubt.

  Bradford Smith
5 years ago
Had to get towed tonight from Route 15 North, near exit 196, after my Tractor Trailer, had some mechanical problems, ultimately causing a fire.T&R arrived promptly and were polite and professional.They did a great job, which was much appreciated.

  Jessica V
11 months ago
Car engine troubles so we had to pull over. We were towed within an hour of calling this service, had to stay in a nearby hotel, and the car issue was resolved within a few hours of work the next day. We were able to drive home. Friendly staff, tow was reasonably priced, and a good experience overall.

  Cliff Aho
5 months ago
Very rude the 2 office woman ignored me as if I was not there they were talking amongst themselves! Then another woman came in and she was very nice! Helpful

  Rhonda Johnson
6 years ago
We used their shop in Hornell, NY. Our transmisson went out in our Frieghtliner. We switched from a 10 to a 13 speed. Replaced the clutch..main bearings..rear seal..and they fixed some other leaks we had. They guys over there were awesome down to earth guys. Good mechanics. Billy over saw most of the repairs and kept us updated.Had some problems getting the drive shaft back with the machine shop..we had to get it balanced and cut down. Not their fault. But the guys stayed over after quitting time and got it done. We were down 10 days..not bad for a transmission and modified at that.We had some problems with the clutch break in FL afterwards. Called Billy he had a buddy right where we were at ...went by he put in a clutch break in under 30 min and we were up running...NO CHARGE. T & R prices were good and they made sure it was done right. In this business it's hard to find honest mechanics that do good work. Definitely will use again...but I hope i don't have to.

  Luke Jones
11 months ago
They answered the phone and did come tow me, the positives stop there. The 35-mile tow was $300. That's with a regular flat bed tow. The repair to my truck was $700 and it still didn't run right. Got home and replaced their after-market part with an OEM one, and the problem was fixed. After 2 hour diagnostic charge, they charged me 1 1/2 to replace the part. It took me 15 minutes. When I called they said I was out of luck because I fixed their fix and didn't take it to a repair shop.

  Valerie Parker
2 years ago
I got my car stuck and called a different towing service who claimed they couldn't get my car out without totaling it. After calling T&R, they assessed the situation and had my car on the road in 10 minutes, damage free. I was very satisfied with the service and professionalism of this company. I will definitely be using them again for any towing needs and recommending them to friends and family.

  Christina Karahisarlidis
2 years ago
Josh was absolutely amazing when we had a flat tire around midnight last night! My fiance and I were driving to Buffalo from NYC. We were about 100 miles from our destination when we realized we had a flat tire. The tire was completely slashed from something on the road. Thankfully, we have Roadside Assistance from State Farm and we were immediately able to put in a service request. Within 45 minutes, Josh pulled up and greeted us with a smile. He made a horrible situation better with his kindness and hard work. He switched out the flat with our full size spare and assured us we'd be able to make our destination safely. I asked if he could also check the rest of the tires just to be safe and Josh didn't hesitate! He immediately checked the rest of the tires and let us know we were good to go. Within 15 minutes, we were on our way! Josh was so nice and even pulled out the truck to give us time and room to get back on the expressway safely. Thank you so much, Josh for helping us and your kind words of wisdom! "You can't have good luck without a little bad luck" -Josh

  Valerie Matthews
a year ago
I am filled with gratitude for Matt, Phil, and Lois at FleetPride. On a sunny Friday afternoon, on my way to a weekend on the lake with friends, I hit a deer. I had no idea what to do and I feel so lucky that Google pointed me to their shop. From their compassion on the phone to their service in person, I was in such good hands.Even though their shop was closing in an hour, they carefully inspected my car. I thought for sure I'd be leaving my car and renting one to get home (400 miles away). But they found no leaks or damage under the hood. They tested my tires and the overall safety. In the end, they said they could SAFELY wire tie my bumber in place and strap my hood down and send me on my way!!Not only did I actually manage to enjoy my weekend on the lake, but I can report that I did successfully drive my car 400 miles home. I am so grateful.

  Kayla Youngs
a year ago
I was charged almost $600 for a wench out that I didnt need the service when they showed up. I HAD someone towing me out and fleet told him that they HAD to hook up to my car! An hour and half later because well they got stuck too I woulf have already been out and on my way. But I was made to use their service and charged almost $600 when I no longer needed them!Would not recommendService: Car towing

  Krista Nickerson
a year ago
Do not use this company especially in a time of need. DO NOT USE.1. Get a price ahead of time & see it in black in white BEFORE they touch your vehicle or arrive.We picked up a brand new tow truck and noticed a flat tire. Called this company as we are three hours from home. They show up over an hour later, put a small amount of air in the tire to find the leak. 5 minutes maybe total. Would not patch or repair the tire. Then the guy wanted to sell a recap no services were performed. He told us $481!! And that if we didn t pay he would tow our truck. We called the sheriff s department and the invoice was adjusted to $285 .FOR AIR!!! And a non fixed tire, no repair. No help. This is an absolute sham and scam. Please don t use them when you re in need down and out. Call another company, save yourself money, time, and a whole lot of anger.Service: Tires

  Aaron Williams
2 years ago
Unfortunately I had the experience of having my vehicle Towed by T&R Towing Services. I had a flat tire. They were there with in 30 minutes from the time I called my insurance company. Great Job. The driver was absolutely awesome . Thanks for caring about my vehicle and professional service. You guys are Super. Keep up the excellent hard work T&R Towing.

  Jay N
9 months ago
I hit a deer while on the highway. Imade it to their shop and they fixed everything by the next day and even drove me to the nearest hotel! Amazing service!! Thank you again!Service: Auto engine diagnosticService: Auto engine diagnostic

  leanne deschler
a year ago
I recommend T&R towing For anybody who doesn't know who they can trust.. I've had many experiences with this business. Honest people that won't rip you off. Special thanks to Brionah At central dispatch who my AAA contacts every time I break down and Lous At my local bath New York location. Thank you both for always being so polite professional and courteous.. Thank you ladies, 5 stars to T&RService: Car towing

  stacey purvis
4 years ago
We had a wonderful experience with this company . After being in bath New York for 10 days dealing with insurance issues they got us in and out in less then 24 hrs . Even after the parts place sent the wrong part they went and hour and a half just to get us the part we needed and get our rig finished .. all the drivers and mechanics were wonderful always smiling. Down to earth attitudes just an all around home town feel. The office clerk Mrs Louis was amazing . Definitely would use this company again if we are in the area

  Karen Jacobs
a year ago
T&R is a very efficient and prompt towing company. I have used this company for towing services several times, and they're awesome!I had to edit my review to give my praise once again to this company. Jamus ( I hope I spelled that correctly) picked up another vehicle for us yesterday. It was exceptional service regarding the wait time, as well as great to deal with Jamus. As always, he was courteous and respectfull.

  Manveer (Manny)
2 years ago
Broke down on the side of the road on I86. Towed in with their heavy wrecker. Very reasonable rates, highly knowledgeable staff (tow, shop and front desk). Had me fixed and out in 24hrs. Shout out to my two tow operators and Trapper, yall rock.Service: Special vehicle towingService: Special vehicle towing

  Neethi Dasu
2 years ago
Mike was great and heaven sent. We were stranded in freezing weather. He showed up ASAP, was professional, courteous and caring and took us to the hotel and towed our stuff. Highly recommend. !!!!@Service: Special vehicle towingService: Special vehicle towing

  Kyle Bernstein
4 years ago
Our car broke down 200 miles from home on a Sunday.T&Rwas the company AAA sent to tow us.The driver was great; dropped us off at a hotel and told us they should be able to look at our car in the morning.The next day, we got attitude on the phone and were told there were several scheduled appointments ahead of us, so we walked the mile there to see if we could talk to a mechanic. They put it on the lift a while later and told us we'd need an entire new real axel, which would take days and cost thousands. We decided to go elsewhere.They charged us for the estimate.We drove it about a block to Saltzman's where they immediately repaired it enough for us to get back on the road for $100 including a generous tip.

  Valerie Berger
3 years ago
There was a ton of confusion with GMC Customer service but the gentleman who showed up to help from T & R Towing was honest and helpful! He was quick in plugging the tire and walked us through how to deal with GMC. Thank you very much to that man. Our whole morning ski trip was ruined, but he saved the rest of the day!Service: Tire changeService: Tire change

  Rich McIntyre
a year ago
Xmas day. I decided to go to camp in cohocton NY. Well I ended up stuck in a snow drift. Steve from Bath was dispatched via AAA and was there in an hour. Awesome service. Thanks again Steve.

  Brendan Murphy
2 years ago
Best tow service there is. Chris (the driver) went above and beyond to get my car unstuck from a waterlogged field. He was highly skilled and very personable. Would absolutely recommend this company.Service: Car towingService: Car towing

  Dexter Mahadeo
4 years ago
I believed I got ripped off to top up my transmission oil in a semi. They said it took 8 Quarts. But I noticed after I left they billed for 10 Quarts at a ridiculously high price. Then I paid $100 labour which should be 15 min job. I spent $320.00 to top up 8 Qts here and $80.00 to top up 18 Litres in Canada. Yup...got a bad leak. Fixed now.Service was excellent.Guess they figured they won't be seeing me again. They are right.

  D Dull
a year ago
T&R towing now knows as Fleet are the best! They didn't hesitate to help us and she was so sweet! Thank them all for everything!!

  M King9170
8 years ago
I should mention that I was in town for business and my 32' RV style company truck stopped working. In the last 3 months I had 4-5 different mechanic shops work on my truck to find out why it was experiencing issues starting. One put an alternator on, one changed the batteries, on replaced a solenoid, another some relays. Each fix lasted a week to 10 days before the problem returned. When I broke down in Elmira, NY again I made calls for hours trying to find a mobile service in the Elmira, NY area and each one I reached said no. T & R just asked a couple of questions and came right out. They quickly diagnosed that the alternator had failed and that there was another electrical issue due to the fact that no power was going from alternator to the batteries at all. So they towed it to their shop in painted post where they diagnosed within an hour the underlying problem that caused all the other issues we had experienced in the last several months. They got the part in quickly as well as another alternator as the new one had failed as well and installed it quickly. They are clearly highly experienced and professional mechanics. They also very kindly picked me up and dropped me off at the ramada inn up the road each of the two days I was stuck weighting for the repair to be completed.Now to be fair there is a couple of negatives. The shop manager as well as the women who is at the desk in the heavy truck department are never going to call you! If you want to know what is going on you will have to call them. Also, they will get you on the road again quickly but they are not going to give you an estimate under any circumstances. They will tell you the cost of the parts, tow, mobile services that have finite costs but labor they are not even going to discuss until it is done. Save yourself the trouble and frustration and just accept that you will not have the slightest clue what your bill will be until it's done.These negatives are outweighed easily by the fact that they will get it done quick and correctly so I give them 5 stars anyway.Overall a great experience and if I am every in this part of the state again when a breakdown occurs I will be calling them first.

  Adrianne Francey
6 years ago
I just had my car towed through AAA from Alpine Junction to Ithaca, NY. I had my Beagle puppy with me, so I figured she would have to sit in my car during the tow. Not only did the driver allow her to sit in the cab of the tow truck with us, but he actually brought her treats for the ride! The driver was so friendly and kind hearted. I wish that I had gotten his name to give him proper credit for the outstanding experience. Nonetheless, he was absolutely amazing, and I am so appreciative of his positivity and kindness. Thank you so much!