Cole's Collision Center of Ballston Spa

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Katie Mickus
a week ago
Excellent customer service. Kept me informed of the progress along the way from vehicle drop off to pick up which was pretty quick! All the staff were very friendly and professional! My vehicle looked better than did before hitting that poor deer. Will definitely bring my GMC back there for any bodywork needs in the future!!

  Mark Conroy
3 weeks ago
I recently purchased a 22 CT5-V Blackwing with 4,300 miles that had touch up paint on the bumper, covering some moderate scratches. I was getting quotes from other shops for $$$$$$$$$$. Randy and his team were excellent - top notch communication and customer service all around. They were willing to work with me and meet me where I was at in terms of my expectations and desired outcome - I couldn t be happier!

  Timothy Lyon
8 months ago
Came here to get the rear of my car fixed after I was rear-ended. This experience was a roller coaster with insurance, Enterprise, and the repair shop, all trying to communicate effectively and timely. (My comments on my experience with Enterprise are on their reviews). Though I did have to wait a total of 1 month (2 weeks for logistics issues getting a rear gate and 2 weeks in total for the repair) I was pleased with the results even though the updates about my car were a little spotty. They are busy and I understand that but from a person who treats their vehicle as a prized possession I'm a little aggressive with making sure it's done correctly and in a timely manner especially since I'm still paying my car payment while this is being completed. Was appreciative of the basic detail they gave to my car after (I would avoid cleaning any front windows and screens as mine had a really thick film of grease that showed up after a few days on EVERYTHING). Overall, I still give the shop 5/5 stars as they did what they were expected to and fixed my car to original condition. Side Note: Marty was super awesome with being attentive to my calls, texts, and emails during this process, as well as keeping a good attitude about it. That made the difference between this experience being horrible to bearable. Thank you Marty.

  Linda Peluso
6 months ago
After 20 years with a different Auto Body shop, I'm switching permanently to Cole's! I had always heard great things about them, but when my insurance company and husband both highly recommended them, I gave them a try! Their work was impeccable, their space was much more upscale than I was used to, but most importantly their customer service was equal to none! Julie was so friendly and professional, keeping me informed every step of the way. She explained to me exactly what would happen with the rental I was getting. When the rental company tried to charge me over $300, instead of the $50 Julie had told me, I went right back into Cole's and informed Julie. She was able to speak to the rental agent and pull up facts on her computer to prove that the actual fee should be $50. I was so relieved and felt like I was in such good hands there at Cole's! To be rear ended is an unfortunate experience. But then to have been made to pay over $300 needlessly, would have really added to the negative experience! I am sticking with Cole's from here on out! I highly recommend them.

  Scott Kilinski
3 months ago
Had some major body repair completed by Marty and the team of experts at Cole's after a deer jumped into the side of my daughter's 2023 Honda Civic sport on Route 9. This is not the first vehicle I have had the them repair for me and this time, just like the last, it was top notch customer service, excellent communication and outstanding quality all the way. Job well done! Thanks to Cole's Collision of Ballston Spa yet again! Scott (and Anissa) KilinskiService: Body & Trim

  Karen Mckenney
2 weeks ago
My experience was top shelf. I was greeted when I walked in immediately after a fender bender. I was a bit shaken. Randy immediately came out and checked my car for safety. I was reassured that this was not huge and shouldn t ruin my day. I brought it in a couple of days later. They cleaned it up and put it together like new in a timely manner. They know their stuff car wise and people wise.

  Kathleen Hogan
4 weeks ago
I visited Cole's Collision in Ballston Spa today because my hood would not close. Manager Randy took a look at it himself and treated me like I was a member of his family! He is so kind and I would trust this facility with any auto repair. They are just excellent!

  Lois Leonard
5 months ago
Cole's Collision of Ballston Spa is excellent. I recently needed a repair and I was pleased to be able to stop by immediately and received by estimate within an hour or two. I appreciated advice about the necessity of the repair, information about insurance, a timeline for the repair and was kept updated on a weekly basis. I was assisted with acquiring a rental and felt all my questions were answered in a friendly and efficient manner. Randy and the entire staff are easy to work with and I give them my highest recommendations.Services: Painting, Body & Trim

  Sonia Pedinotti
4 months ago
went into this location for an estimate. The damage on my daughters car is on the door. I understand we have to get a completely new door. I had my daughter go in and get the estimate herself, you know having her adulting. The estimate came in over $7K+. I felt the estimate came in very high, I called Cole's to ask Randy the manager why if he could take the time to explain the estimate and help me understand the cost. I spoke to the receptionist and she said he would call me back. After waiting for a few days to hear back, I tried reaching out to Josh Jewett the General Manager. Once again I had to leave a message and no one every followed up with me. I just needed to understand the cost. They are a preferred shop with my insurance State Farm and I was ready to trust them but I had this thing bugging me that it was just a little high. At this time I did an online estimate with competitor and quote came in $5K less. I know the online is not 100% accurate but wow that was very different. I started calling around and found a local shop with great reviews. I went, they were very professional. He explained all the costs, explained that cost was high for such minor damage due to having to replace the door. He went into full detail and it really helped me understand the cost. He also offered to explain everything to my husband he wanted to call in. Needless to say, I went ahead and booked the repair, the estimate came in at $3,300. Totally lost my trust in Cole's Collision Center, they never took the time to explain why they were $4K more, makes me wonder what they are hiding. All I asked for was for a call back to explain the estimate. I understand labor costs, and material cost are expensive. If I had received a call back I would have been satisfied and made my decision to shop around or use them, once again I feel like they are hiding something and that is why they did not call me back. I guess I should say thank you for not calling back, you saved me $4K at the end of the day.

  Cara Green
2 weeks ago
I was involved in an accident that was the other drivers fault. They walked me through the process and kept me informed on the status of my car and if any delays occurred (one delay happened and I received a phone call with an explanation). I also received text alerts along the way. When I picked up my car, it was cleaned on the outside (it needed it anyway from the salt) but what blew me away was that they also cleaned the inside! Not only the dashboard but the entire car! I didn t notice until I went to get groceries and everything was nearly in the trunk. Not an easy feat since I have two young kids that sit in the back! I would totally recommend them to others!

  David Lodato
a year ago
Extremely knowledgeable staff. They explained the whole process, assisted in getting an affordable rental and made sure all of the hidden damage was repaired and brought back to factory specifications. My truck came back as good as new, appreciate the crews fine work.Service: Body & TrimService: Body & Trim

  TheGLife Eva
6 months ago
I was rear ended in a parking lot. The back of my car was crushed. I didn t know where to go and was searching! Boy was i so glad that I brought my car to Cole s collision of Ballston Spa. This place is amazing when it comes to customer service. They are right on target when it comes to details and most of all their work. They really care about the quality of the work and the satisfaction of the customers. My car came out better than new. I highly recommend Cole s collision of Ballston Spa. I worked mostly with Randy and Julie but all the employees are caring and kind and it s that old fashion service that we all remember and want.Services: Steering & suspension repair, Body & Trim

  michelle v
5 months ago
Customer service was wonderful! They fixed my car very quickly, which I truly appreciated! I would highly recommend Cole's Collision to friends and family, which I already did :) !Service: Body & TrimService: Body & Trim

  Kristen Paterek
2 years ago
Thank you guys so much for the great job on my Blazer! She looks amazing! Next time someone backs into me I will be heading straight to Cole s Collision in Ballston Spa!The customer service from Julie and Randy in the office was amazing, always getting right back to me and letting me know the status of my vehicle!This being the first time I have ever had a vehicle at a body shop, they made me feel at ease about the repairs and were even willing to deal with the insurance company to make sure all repairs were done correctly the first time around.Thank You so Much!KristenServices: Painting, Body & Trim

  Jonathan Shepard
9 months ago
I highly recommend Cole's Collision Center of Ballston Spa. I have brought two vehicles to this location for an estimate. Both times I have been treated with respect and the representatives have taken time to look at the issues with no guarantee I would use them for the work. The first time they recommended I not address a cosmetic issue because of the cost of repair compared to the value of my vehicle. The second time they gave me an honest estimate with no obligation on my part. I tried to get Caliber Collision (located just up the road), to give me an estimate. They refused to even look at my car for at least 5-6 weeks unless I committed over the phone to getting the work done there and dropping the car off with no prior estimate. If I committed over the phone, they would have taken the car immediately. If you are considering choosing between Cole's and Caliber, you should definitely choose Cole's.

  Charles Gianfagna
a week ago
Great customer service, clear communications, competent workmanship and pride in their service. Highly recommend that Cole's crew!

  Tracey I Chandler
7 months ago
Cole's Collision Center in Ballston Spa, NY restored the paint on my 2016 Ford F-150. Lew and I were enjoying an ice cream at the Humpty Dumpty and a poor guy just backed right into us.After Zack's magic, the Paint looked better than it did when we first purchased the pickup. I cannot begin to give as much praise as I would like for the Good job performed by Cole's.Randy Randall, Manager, Julie and all the people in the office plus Zack, the wizard who brought our vehicle back to perfection did a wonderful job. Julie coordinated with the insurance company and with Enterprise rental vehicles and it was just as simple and easy as it could be made.I guess you understand that I highly recommend Cole's.Service: Painting

  Dan Maslak
a year ago
Let me tell you something I'm not the kind of person who takes the time to leave reviews, and I've been to collision shops all over this country. But today, I was so impressed with this company and what I experienced that a review is definitely needed. Cole's Collision Center is, in my opinion, the gold stadard. The quality of work done on my vehicle was truly excellent. Their rates not inflated and completely fair. Randy is an impeccable professional. He's extremely courteous and knowledgeable. If you need any body repair to your vehicle, this is the place to go. Sincerely, a very happy customer!!

  Rick Bozzo
3 years ago
I had an accident with my Subaru WRX STI. Cole's did great body work and also coordinated the mechanical work. Cole's texted me with progress, gave me plenty of information, and most of all the car was perfect when done. When I picked it up it was washed and looked great.

  Brittany Gormley
a year ago
My experience with Cole s Collision was fantastic. The front staff, Julie, was a great resource and kept me informed throughout the process. Ralph helped me understand the insurance process and get my car into the shop. I received regular updates on the progress, and picking up my vehicle was easy. Cole s Collision provides exceptional service and quality work. Highly recommended!Service: Body & Trim

  Gabbi gise
10 months ago
I went to Cole's after my car was rear ended and the back bumper was ruined. They were very quick to repair everything on my car and their communication was fantastic. They kept us updated on everything that was going on and they even finished my car one day earlier. It drives better than it did before and it came back looking better than when we handed it in. I would recommend them to anyone who needs any sort of service on their car. Great staff and great work!!!!!!!!!Service: General repairs & maintenance

  taylor quon
3 weeks ago
This is the best place around hands down. Everyone is super helpful, kind, there s no pressure. Will always bring my car here as long as I am local!

  Suzanne Wood
10 months ago
The staff at Coles Collision in Ballston Spa was very friendly and knowledgeable, if the need arises I will definitely be returning!Services: Electrical, Body & TrimServices: Electrical, Body & Trim

  Heather Kunkel
11 months ago
Cole s in Ballston Spa was incredible to work with during an insurance claim/repair. Quality work delivered ahead of schedule. Incredibly friendly staff went out of their way to explain each step of the repair process and Cole s kept me updated via text every time there was an update to the status of my repair. Start to finish, a great experience.Services: General repairs & maintenance, Body & Trim

  Mark Hitrick
6 months ago
Unfortunately had to bring my vehicle in to Coles for another repair after I sustained a pretty substantial door dent thanks to a person slamming their door into mine in a parking lot. Coles once again repaired my vehicle to absolute perfection. You would not know it was damaged at all. Thanks again guys!!Service: Body & TrimService: Body & Trim

  Rick Creeden
3 years ago
We have dealt with these folks on a few occasions in recent years (sadly), and they have been great to deal with. We've always been treated like we're their only customer. Randy and Rob have been great, and the repairs have been factory quality.Services: Tires, Painting, Body & TrimServices: Tires, Painting, Body & Trim

  Dawn Kearns
a year ago
Everyone I worked with at Coles during my recent auto body repair needs were amazing! The estimate was done on the spot and I was educated about what was needed, why and what to expect for a timeline. The customer service phone calls and email communication was first rate and friendly! The repair is perfect and was fixed quickly (which isn t an easy task when parts and delivery are hard to obtain these days) I would highly recommend all aspects of Coles and appreciate their work, friendliness and commitment!Service: Body & Trim

  Royal Meader
7 months ago
Hello - I m Sandy Meader and I brought my car into Coles Collision last week to ask if they would consider fixing my driver side car door. They told me to bring it in the following week, leave it for half a day and they would work it in because it was a small job and wouldn t take much time. I brought it in yesterday. They called me an hour after I dropped it off to say the work was done. NOW THATS WHAT I CALL SERVICE !!!!! There is no trace of any previous damage to my car door. I also need to say how personable, accommodating, and helpful theColes crew are. Never hesitate to give them a call if you need help.

  Madison Zuk
a year ago
Absolutely excellent service! The team at Cole s in Ballston Spa is very responsive and attentive to the customer, and they get the job done as quickly as possible. They are great at answering questions and concerns, and they update their customers frequently during the repair process. They are very accommodating and did a wonderful job on my car! I will be recommending them in the future!Services: Painting, Body & Trim

  Karen Strack
a year ago
Cole s in Ballston spa was wonderful. They got me in immediately for an estimate, then gave me an appointment for a few days later. The repair was very prompt, I was only without my vehicle for a week or so. They gave me a ride when I left my car and offered to pick me up when my repair was complete. The office staff kept me informed almost daily of my car s progress. I highly recommend the shopServices: Painting, Body & Trim