Monro Auto Service and Tire Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nicole Gabriel
3 months ago
Noticed my muffler sounded slightly louder .Called today and they were able to get me right in. They looked at it and told me my muffler flange had rotted and it had no bolt. They said it was a simple fix. They had it fixed within a hour . It cost me less than $100 totalfor parts and labor. I'm happy with it so far. If it gives me any problems will update my review. Everyone was very courteous and nice...... Update Had another issue with my car. I had a good experience with this place last time so I called them back up. They were able to fix my vehicle and did it quickly and efficiently. The man who works here Craig went above and beyond to help. More places need employees like him. Will definitely be back ( hopefully not any time soon). I added a star to my review because of Craig's awesome customer service skills. I highly recommend this place.

  Tom Resch
3 months ago
Excellent customer service. Craig, the store manager went above and beyond with communication. He called me when my tires were ordered, when they came in and then scheduled me immediately. The staff was great to interact with while I waited as well.

  Erica Braudrick
3 months ago
The customer service was fine. But they under filled my oil. Shortly after I left, my engine light came on and almost caused significant engine damage. Would not recommend.

  Shahbaz
2 months ago
Literally only charged $5 to fix tire damage because of a nail. Who does that in this day and age. Great experience.

  June Shepardson
4 months ago
Easy to make appointment online. Staff was friendly and attentive. I will recommend them and be a returning customer.

  Amanda Piper
a year ago
We have come here for years and had always had good service. It seems to be under new management now and nobody seems to know what they're doing. We brought a vehicle in for a simple wheel bearing fix. It's been a week with no progress on the car.. and they keep telling us they don't have the tools to do the job or there's no one in the store with the experience to do the job. After years of good service, they've lost our family as a customer!

  Dominic Gambaiani
7 months ago
I went here two years ago for new tires and upon discovering the tires were faulty and hazardous, returned 2 months ago (after the discovery of the faulty tires) to get replacement tires under the warranty. The entire process was such an ordeal and extremely frustrating. I had to get Goodyear customer service involved due to the fact that the staff at this Monro location were so unhelpful and at times reluctant to honor their own warranty. The warranty itself had a ton of hidden languages that were never explained to me initially. While the tires were replaced, I still would rather return elsewhere in the future for any car-related matters.

  Thomas Mooney
a year ago
This shop is really good. The mgr Andrew is polite and straightforward. The place is clean and well managed.Everything was explained to me and the work on my vehicle was done in a timely, transparent manner. The whole staff was very helpful. Highly recommend.

  Drew Pappert
a year ago
I needed a last-second tire repair before making along road trip. I found out about the issue, went in, and they were able to squeeze me in the next morning. Not only did they help me make the best financial option for me, but gave me a full report on my vehicle and got the repairs done quickly and efficiently. I couldn t be happier with the service I received. They really were life savers!

  Mary Manning
a year ago
I always have a great experience at Monro in Auburn, NY. Andrew (front desk) is friendly, fun, and up front with me on what needs to be done, how much it will cost, and any service/pricing/warranty options that are available to me. The work done is always top notch and I highly recommend going there for quality service by mechanics without any shady performances or work. My preferred place to have my car worked on!

  Monica Ravas
a year ago
Andrew at the Auburn, NY store was very courteous and helpful. He explained what issues my car had and what I may need in the future. My car was fixed in a very timely manner. I also noticed how kind he was with other customers that came in which shows great customer service.

  Kevin A
2 years ago
Great customer service! Andrew qand his entire team were amazing. My car was ready a half a day ahead of schedule. if you need work done on your vehicle this is the place to come! Had tie rods and ball joints. Great job

  Niki Diane
a year ago
We ran into car trouble when our coolant reservoir burst. The 2 men working here were the only willing people to stop what they were doing, take a look at what the problem was and suggest a temporary fix until we could reach a Nissan dealer for a dealership related issue. They even helped seal our reservoir and refill our antifreeze. I would recommend as first time customers that are not based in Auburn, as they are such helpful and reliable people. Gave SO many helpful suggestions and were ready to answer any questions or concerns we had. Come to Monro if you need patient and understanding employees. They re not here for a quick money grab and won t make you feel rushed.

  Christopher Sherling
2 years ago
I purchased my car from a dealer and it was problems from day one. I brought it to the dealer 3 times, who over the course of the 2 months I've had it in for repairs for 5 weeks. I get it back after the third attempt and about an hour away from my home in Rochester, the Check Engine Light started flashing due to both driver-side cylinders misfiring. I can't stress just enough how lucky I was to have been towed to this place.The moment I got there, Austin and Richard were super kind, understanding, and accommodating. They listened to my tired and frustrated explanation of how screwed I'd been, and went through the options I had available to me. They listened to what I suspected and took my ideas seriously.I had to leave my car there since then, and have spoken with them several times since. They've continued to be understanding, and were looking out for my best interests. They knew that given the likely cause, it'd save all of us time and money and effort for me to have my car towed to a nearby dealer. They recommended dealers and towing companies nearby which made me not have to search. On top of all of this, they decided not to charge me for the diagnostic they did.These are the type of people who make a terrible, long, and tiring day better. The moment you talk with them you know they're looking out for you, and not just trying to take your money or take advantage of you. I would absolutely go here again.

  Eric Lam
2 years ago
Was recommended to by my brother and did not disappoint. Very nice and helpful folks. Went in to flush out coolant and were able to find any leaks that I had, describe and show them to me. A bit busy, so make sure to make an appointment a couple days ahead of time.

  Rebecca Someday
8 months ago
I was able to get a same day appointment for an inspection... Which was amazing since it was the last day of the month. Everyone there is so friendly and helpful.

  Philip Bushallow
2 years ago
Great shop ! The store manager Andrew did a awesome job getting me right in and out at a awesome price. No nonsense NYSI and 2 tires mounted and balanced and a free multi point inspection. Will definitely be back !Thanks Monro and Andrew !

  Jennifer Coe
a year ago
Andrew and Jessie were awesome. I am a return customer, have been for many years, this time I took my car to Monro on 2 different occassions, 1st for brakes, 2nd for inspection, as always very professional, polite, and friendly.

  Coffee Addict
a year ago
Went in to get tires installed and balanced. Left with unbalanced tires (they only had one job lol) and also a new alignment issue. I didn t know they had a deal (bring one issue get 2 more for free!)

  Joanne Nolan
a year ago
I had a previous bad experience there a few years ago so I hesitated returning . The gentleman working was very helpful, onset and accommodating to my emergent situation . Great experience ! Kudos to him - should be recognized for excellence customer service .Joanne Burcroff

  CK Keef
5 years ago
We have had a great experience at Monro Muffler on Grant Ave. We have taken our vehicles there for several years now. Kevin is very knowledgeable and never once have we felt like we were being told we need to have work done that was unnecessary, unlike other places we have been. Our experience has been wonderful, and we always recommend them to friends and family. If you need your car worked on call Kevin at Monro!

  Dawn Michalec
6 years ago
I just took my vehicle to Monro for NY State inspection, wipers and an oil change and had excellent service. I have been bringing my vehicles there for many years and they are awesome, especially the manager Kevin Gorton. He is so personable and knowledgeable. They always call me first if there is a major repair that needs to be done, and they try and give you the best price they possible can. I highly recommend them for all your car repairs, not just mufflers!

  Jodi LaRue
5 years ago
Monroe muffler in Auburn, NY is the place to take your vehicle if you want great service that is dependable. My husband and I have been taking our vehicles to Kevin for over 25 years. Always get great service. Will tell you what needs to fixed, if it needs fixed now or if it can wait a bit. If your vehicle isn't safe, he will do what he can to make it safe. Would not let me take my truck home one afternoon because it wouldn't be safe. Convinced me to leave it at the shop and his guys had it fixed the next day. Even finally convinced our daughter she needs a professional mechanic working on her car instead of a fly-by-night friend. She now takes her car to Kevin's shop for everything. Won't go anywhere else. Only shop we trust with our vehicles.

  Desiree Young
2 years ago
Had to be towed over to Austin and his crew over at monro for a missing caliper bolt and it turns out i had a coolant leak as well. They took my car right in and were able to get it fixed up for me. Austin went beyond expectations and has made this situation completely stress free. I would recommend this Monro to anyone! Good guys looking out for people

  Phyllis Main
3 months ago
Great service! Thorough and accommodating.

  Wayne V
5 years ago
I needed new tires and had an unexpected issue with my car as well. They got me an appointment very quick and my car was done in no time. Great prices and extremely friendly staff at this location! I will be doing all of my business with them from now on!

  Kenneth Moore
5 years ago
Kevin the manager really knows what he's doing. We have been taking our vehicles to him for years. Always fixed right the first time. I have been a auto tech for 35 years and the last thing I want to do is work on my own vehicles. With Monroe and Kevin I don't have to worry about it.

  Melanie Farnham
4 years ago
They were going to charge me $1350 saying my water pump needed to be replaced. I gave them my info to find out if I was eligible to open a credit card with them to pay for it. I went with my gut instinct, and brought my car elsewhere to be fixed. Water pump wasn't broken. I just got a letter in the mail saying that even though I didn't give them permission to do so, they still opened up a credit card in my name. Please, go anywhere else.

  Gina Switzer
4 years ago
I went here because this place had decent reviews. I made an appointment online and when I got there at my appointed time, the guy at the desk said they had a lot of cars and to come back an hour later. He was rude and not helpful. When I came back, he said, You don t give up do you? Well, definitely giving up on that place. Not going there again.

  Elaine Straka
5 years ago
Monro Auto Service is a great place. I have been using this place and dealing with manager Kevin for 20 years. They are very honest and fair pricing .I have reccomended many people to go there. I will not take my vehicle anywhere else. Keep up the great job. A loyal customer for life. Elaine