Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Mia Zielinski
a month ago
The service here is awesome. I just went in for an oil change, but I felt extremely welcomed. The owner kindly answered any questions that I had about future work that would need to be done to my car and was extremely personable. I appreciated how clearly my car needs were explained so that I was able to understand when other work, like my tires, need to be done. Everyone was friendly and chatty, yet very professional. I was surprised to go to an auto shop and have a good time and such great conversations. I will certainly be coming back for any work needed on my car!
Korbin Ground
6 months ago
Awesome guy! Provide's great service, will work with you. Never had a problem with service. Great work respectable guy and work. After my machine moved/retired I went to Alden Automotive. Very happy with work done.Services: Air & cabin filter replacement, Exhaust, Tires, General repairs & maintenance, Brakes, Oil changeServices: Air & cabin filter replacement, Exhaust, Tires, General repairs & maintenance, Brakes, Oil change
Steven MacMartin (10mmauto)
4 years ago
Highly recommend. I drive over an hour to have these guys do my work. Raised my Jeep and lowered my Stang. Wheels and tires on two Jeeps, my Mustang, and my 535i. Super charger on the Stang. Thanks Jeremy and Brian!
Steven Busch
9 months ago
I have changed my own brakes for years, and I wish I could upload a photo of what Alden automotive considered almost "metal on metal" 50% life left on the brake pads is not even close. I understand wanting to drum up business, but this is not the way to get a repeat customer. I must admit he did patch my tire nicely for $40.Services: Tires, General repairs & maintenance, BrakesServices: Tires, General repairs & maintenance, Brakes
Chris and Laurie Larochelle
7 years ago
Great service! I needed and out of town repair and was staying at Darien Lake. I did a review search and found the great reviews and an owner that seemed to care! I even dropped in short notice and they still found some time the same day to help me out. Wi-Fi available and great selection of K-cups coffee.They even gave me a lift back to the park so I didn't miss out on an afternoon of rides! Jeremy and the gang are top notch!
Nathan Hahn
a year ago
Not a good place to go too overpriced and will ruin your car. Went there a few times because it was convient living in Alden got new rotors put in just to have to replace them 2 months later. Got an oil change and the guy who did it messed it up and didn t know anything about oil changes ended up leaking oil just a Month later and had to get it re done they re just there for your money not your best needs. Problems keep arising with my car since taking my car there. Mechanic didn t follow regulation with the cars manual and had my tire pressure set to 50 on each tire. Highly recommend not taking your car there for your best interest. All they care about is your money. They will mess up your car just to get more money in their pockets. If you live in Alden go somewhere elseServices: Air & cabin filter replacement, Tires, Brakes, Oil change
Ashlynd Cox
4 years ago
I'm sure he is okay at oil changes*Be weary of anything else. My dad warned me. He said he had them check his car before a long trip, and his breaks went out during. I just needed a simple switch, it was close. I figure he couldn't mess that up; nope. I was very wrong. Not only was there an "issue with the number" (I admit the first time I gave him the wrong number). The second time however, was just odd. He also claimed the part wasnt on time. It would be there Thursday or Friday. It was Monday at noon. Still no phone call. I called to confront, and he told me to take it up with Mazda. Thats almost verbatim. The worst part was the deductible. Either as a 23 y/o I understand deductible legality better than him or he was being sneaky. Either way, not good. Mine is $100. He tried charging me $124. Said it was tax... Tax is 8.75%. That would be 108.75 not $124. I have all this recorded and am taking it to the BBB. That's a scam. If you're a shop owner and you dont know that. You shouldnt be working on cars. I can understand EVERYTHING else. I cannot understand that. Not acceptable, nor good business.In all, the whole experience was awful. It is close and convenient. After this experience; I wouldn't trust him personally.* Google just sent me a message and I saw your responce...Just wanted to update you that I took it to mazda. There was nothing wrong with my switch, it was a wire. I also called my insurance company. They explained how a deductible works; I've attached a photo to show you in case
Kelley Hartman
a year ago
I will never recommend Alden Automotive again, if any thing just the opposite. Do NOT go there. I recommended them to my daughter for a NYS Inspection and wipers. She confirmed her appointment, they called her by name and said to drop off any time and use the key drop off box. She did, Friday morning before work. She never heard from then again, and was at work and admittedly forgot to check herself. When she arrived at 5:07PM, they were closed as expected. Her car had been moved, to the front of the building, her keys were in plain sight on the passenger seat, and NOT ONE BIT OF WORK WAS DONE!! Absolutely ridiculous! No communication, no work completed!! What a joke, needless to say, there will be no repeat business or recommendations. It's unfortunate we didn't read the other reviews and the one BBB review, could have saved us some time and total frustration! Save your time and stress, and go some place else!!Service: General repairs & maintenance
Don L
a year ago
Go elsewhere for any automotive repairs! Messed up everything they took apart . Intake wasn't connected to the throttle body, over filled my coolant Reservoir to the top when it's only supposed to be in the middle so it ended up over pressurizing spraying everywhere ( not even something they should have messed with ) and have wire connectors freely hanging. Then just stupid things this my steering wheel cover was removed and thrown on the passanger floor (like why was is removed and why wasn't put back on?)the price for the job was insanely overpriced. When told about issues he basically didn't care and was an &($$%&$$ when questioned on cost not adding up to the job and parts.Gave one star because you can't give zero,Service: General repairs & maintenance
Jamie l Thompson
a year ago
We ve used Alden Automotive multiple times in the last few years. Multiple vehicle inspections, tire purchases, brake jobs and correcting a check engine light. Polite, prompt service. Always handled properly the first time.Services: Tires, Engine repair, Vehicle safety inspection, Oil changeServices: Tires, Engine repair, Vehicle safety inspection, Oil change
justin peterson
2 years ago
My wife recently brought in her Kia Rio here and asked them to give us a quote on the brakes and then do an inspection and oil change. They quoted us $1100 for a break job, oil change, and inspection. They said it was so high due to shipping the parts. I bought the brakes myself for $350. When I went to pick up the car to take it elsewhere for service they charged me $21 for the inspection when we asked them to give us a quote before doing anything. On top of that it took them over a half an hour just to cash me out and get me my keys. Can t really speak on the quality of their work but this wasn t a great experience.
Jessica Walton
6 years ago
Great experience. Jeremy was extremely helpful and took care of our car problem straight away. It was great to find a reliable and friendly mechanic. We really appreciated his help and he made our day! I would definitely recommend this business. Thanks again to Jeremy and his team!
Dennis winder
a year ago
Do Yourself a favor and look elsewhere if you have any kind of technical diagnostic work to be done they'll just just throw the overpriced parts cannon at it hoping it cures the problem. Or in my case charge you for a part only to find it runs the same way as you took it in . Probably ok for oil changes tires and overpriced brakes.but Nothing technical that they might diagnose.Service: General repairs & maintenance
Stephen Blood
2 years ago
My name is Sarah my google account would not let me leave a review so I am leaving one off my boyfriends!I ran into some very serious car trouble this past weekend too terrified to even keep driving it but I made it to Alden Automotive where Travis very graciously greeted me and reassured me they will take care of everything! I was supposed to be seen Wednesday but he checked my car out first thing Monday morning and gave me an extremely fair estimate for a full break job front and back & an oil change. I was so thrilled with the prompt manner and fair price! They even had my car ready by the end of the day Monday! I will be referring everyone I know to Alden Automotive as they went above and beyond to help me in a very stressful time. Thank you!Services: Brakes, Oil change
Kelly McDonough
2 years ago
I have never had a worse experience with any business. They re mismanaged and completely unprofessional. I would highly recommend taking your lawn mower and/or vehicles elsewhere. After a list of issues, in the end I was overcharged and requested to speak with the owner to provide an opportunity to make things right. Instead the mechanic, Travis, who claimed to be the owner, was outrageously rude and hung up on me. Everything about this business is wrong.Service: General repairs & maintenance
Heather Robinson-Derr
5 years ago
Jeremy has been our mechanic since we moved to Alden a couple years ago. Prices are very reasonable, he won't rip you off like a lot of other mechanics seem to do. Service is awesome. We are always in and out of the shop in no time.
Lisa Volk
7 years ago
They got my oil change done quickly even without me having an appointment (also very polite about me stopping in without an appointment.) After calling around they were the cheapest in the area. Great experience; will come again.
Dean Ziemba
6 years ago
Jeremy and the crew, always professional and great people. Highly recommend, great rates, mechanics that care, what else can you ask for???
Shrimp Zoo
a year ago
Stripped front lugnuts on my car I had to get new ones and repair the front wheel after getting brakes done here. I ve only drove this car 30,000 miles but they did 3 brake changes on my car which seems way too often.
Brenda Burgess
4 years ago
I am a very pleased customer! I typically take my car to the Chevrolet dealership, although my dad recommended I take it to a nearby automative shop since he feels their prices are more reasonable and the people are more trustworthy. Well, this place definitely exceeded my hopes and expectations. They did a thorough assessment of my car and kept me apprised throughout the repair process, tackling the minor issues before the (potentially) more serious issues in order to identify the problem and make it as cost-effective as possible - as opposed to raising unnecessary concern for issues that the dealership can exaggerate. Moreover, Alden Automative worked swiftly to finish the repairs on my car and saved me ~ $600 for fixing the same problem that the dealership estimated for a much higher price. I will definitely be returning whenever I have any car problems again. Highly recommend these people to anybody!
Dalton Lucas
7 years ago
Originally found the shop on Tire Rack as a Top rated shop. I had 4 tires mounted and balanced, 2 separate visits. Jeremy, the owner, seems like a laid back guy. He has the Hunter machine that did not damage my Alloy rims, which was the main reason I went to him
Barbara Kraus
7 years ago
Jeremy has always been very honest with me.I have been coming here for approximately 15years and have been very pleased with his work, prices and most of all his honesty!I would not go to any other place to service myVehicle!
35741Mag
6 years ago
Jeremy is very professional. Great respect for customers. Honest advice and fast service. High recommendation coming from someone (me) with 30 + years in the auto service field.
Emilie Crane
8 years ago
I got a flat and I needed my tire repaired quickly and so they made room in their schedule to help me out. Location is close to home and very convenient. I would highly recommend Alden Automotive.
Jonathan Meyers
3 years ago
Just moved to Alden a year ago. The place was very clean, and the person running the front was professional, and upfront. I believe his name was Travis. Will definately be taking my vehicles there again.
Rick K
7 years ago
A friend of my wife told her about a service they do here called a preventative inspection and she wanted this done to her SUV. They identified a bad wheel bearing and fixed the problem. We were very pleased with the work they did.
James Bartlett
4 years ago
Labor rate was were it should have been that's the only good thing I have to say, the bad my cost for the part at both local parts store $75(that's for top of line, bottom line $55) that's my cost knowing shops get discounts at parts stores makes the $150 I was charged for the part even worse. Then to top it off charged for NY inspection(receipt said NY state inspection) and failed no big deal It was a fail but did not get the inspection print out to go to another shop and only pay the $10 for reinspection. When confronted guy at counter when I realized said never ran threw NY state for the fail so they didn't have to scrape sticker(inspection was not expired if you fail the sticker does not get scraped) then asked about mark up % was told they had to do what they had to so the could stay afloat. Ha not on this guy's buck, never returning
Brittany Lis
7 years ago
Always a great experience here friendly staff and great service. They will not tell you that more stuff is wrong then what really is to make more money off of you like alot of shops do. If there is an emergency they will fit you in as soon as possible and make sure that you leave happy. My family and i will never go anywhere else but alden automotive.
E Drake
7 years ago
I am so thankful! They squeezed me in to get my oil changed before a trip! So nice and helpful! I think that I found my new mechanic!
Ian Pasternack
5 years ago
WHAT A JERK! I brought it in for an inspection, paid before I got my sticker. He said I need a different tires (which I installed and new wipers which I installed) went back for the sticker and told me he won't give my sticker to me and he won't waste anymore time on me.