Service options
- Curbside pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Seth Peters
9 months ago
Went in to return something on June 14th I got as an online order and the guy in a black graphic t shirt was very rude. Had the attitude of I don t wanna be here and was very stand off ish. Will not be returning.
Matt Kelly
5 months ago
Very unfriendly staff. Very rude and grumpy
Michael Ramondo
10 months ago
Had a problem finding the proper valve cover gasket for a 13 Silverado with a 5.3 engine napa had shown 2 gaskets both were the wrong ones had to go to Depaula to get the correct one
Patrice Novenche
2 years ago
Don t bother going into the Troy store looking for something. When they finally get done hanging out talking to each other and ask you what you need they will then tell you they don t carry much in that store. They wouldn t even look for what I needed. Unbelievable. Only customer in the store and still couldn t get help. Now I know why I was the only customer.
eugene corcione
4 years ago
The staff here are pretty unwelcoming. When I walked in they were arguing with a customer. When it was my turn to be helped they were not helpful. I was looking for an inline fuel filter and I didn't have the exact size. When I asked to see one or two the response I got was. "They are upstairs, I have to get them. You need to know what size you want before I do that".... Do I need to say anything else in this review? I was not helped because I did not have the exact size.... I came all the way to this location and was not helped (btw I was the only customer in the store at this time and there was 2 other employees on the floor). Only reason I'm giving it a 2 star is because the oil I needed was on sale.If you need help finding something, go somewhere else.
Dallin Shuman
4 years ago
Crew there was very helpful, got me the battery that I needed. Interestingly enough they call me the parts, but to be honest I really didn't know much about the products themselves. In fact, it's a good thing that I knew what battery I needed. Paychex by just looking at my car and seeing which one fit the size of the battery slot. they were very friendly and super helpful, but if they knew a little bit more about the products that they were offering I would be a lot more happy with the service. Also they don't do installations and that was kind of a bummer. although they do offer better Parts than other Auto Parts shops as far as Brands go their are some of the best on the market besides Interstate. However, if you can find an Interstate battery on the internet you might as well buy it there because they're not going to install it at NAPA anyways and they last longer than Legend.
David Saladi
a year ago
I purchased a new battery from NAPA this morning for 180 dollars the sales person is a third grade. No help, no courtesy I don t know how they are hired?
StephenJ W
a year ago
Per NAPA.com there was a part in stock. Drove over to the store only to find out that the online inventory listed on the web is NOT accurate.
matt montagna
3 years ago
Great customer service!! Was charged twice for the same part,simple easy refund.parts I bought were spot on!!
James J Neumann Jr
2 years ago
They had everything I needed. In the 40yrs Iv'e been a customer, never had an issue at NAPA.
Shinpiden Master Joseph Arnao
4 years ago
Great guys , stocks okay, but they will next day order almost anything.
Bee Guy
7 years ago
Great customer service. They couldn't take a joke but they helped me change my oil.
Katie Gregorek
6 years ago
Brought my dog inside, got the part I needed (and apparently NAPA was the ONLY store in Albany that had this part in stock!), & a couple extras for less than I expected to pay!
Mark S
6 years ago
Napa is Napa. Employees are knowledgeable and they seem to be competing with otters as far as going out of there way.
Carl
4 years ago
Great bunch of guys, thank you
Juan Ovalle
4 years ago
Excellent customer service and very knowledgeable stuff.
Hugh Terenzini
4 years ago
Dose anyome know if this is the the main warehouse that has the lilly trucks that deliver at night
Bruce Thomas
10 months ago
Staff very helpful
Doris Ayala
4 years ago
Jo at store was very pleasant as well as helpful
Michael Morin
4 years ago
Never have what i need BUT they ARE VERY helpful
David Wolcott
4 years ago
A great store, the staff are great and very helpful
Robert Foley
4 years ago
Nice staff, store is kept spotless.
EJ Smith
3 years ago
Had most of the supplies I needed for a trailer wiring project.
Paul Rosano
6 months ago
Great service
Franz VanTull
3 years ago
Was pleased with my experience here.
Pete Frechette
a year ago
Awesome people on central Ave
Mark Rukwid
a year ago
Very helpful staff
Jim Hubbard
2 years ago
Waste of time didn't have part.
Bruce Laraway
6 years ago
They have the knowledge you need
Mark S
5 years ago
Great they are a great help