Hackel's Foreign Car Services

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  justin beamon
3 months ago
First off my GTI was at the dealer for misfire and camshaft related issues and they just threw parts on hoping for the best. Couldn't fix it. Then I learned about Hackel's and they diagnosed the issue very quickly and got me back on my way fast and it runs better than ever now. I will definitely will go here from now on, it's obvious they take pride in their work and are honest.

  Kelsey G
6 months ago
We had multiple issues with my 2009 Volkswagen Beetle. My tail light and break light was broken, check engine light was on, and trunk didn't say open. We spent spent about 6 months trying to find a mechanic that knew how to fix this. The DEALERSHIPS charged us hundreds of dollar and never even figured out the problem (the hundreds was on parts btw) and I didn't realize you can order CHEAP parts though hackels. This man fixed all the problems with my car in under 10 minutes. Very competent, knowledgeable and friendly, perfectly priced. I spent so long stressing over all these problems, and it was all fixed so I'm impressed and will be coming back :) save urself money and don't go to a vw dealer!! Or any fancy dealer!Services: Electrical repair, Electrical, Auto engine diagnostic, Engine repair, Oil change

  AU5UST ROSE
7 months ago
This place is a gem. All good things to say about Hackels. Extremely nice, knowledgeable and fair. Complete opposite experience here compared to my bad experience with Audi of Albany. Glad this place exist. Very happy with Hackels service. I would no question recommend!

  Troy Huggard
11 months ago
Could find anyone who could fix my VW golf door latch! Then some said Hackel's can do it. They did! What an awesome job! They also were surprisingly quick! Thank you! The price was right!

  Zachary Pesce
a year ago
Bob (senior, but they are all great there) is a hard working wealth of knowledge and extremely reasonable. I asked them to install a A/C alternator conversion on my '72 Baja Super Beetle. They were very thorough, evaluating all the potential issues and conflicts. But i allowed Bob to take his time and do his thing, about a week, and he made it happen. It works and looks great. And he did it for 2/3 what i estimated it to cost. He went the extra mile in so many ways. I will be patronizing him in the future and recommending him to anyone looking for a solid and honest VW mechanic.Service: Electrical

  Karine Hilton
a year ago
Guys are specialists in VW. Made me save a lot of money over the years, nice people and honest as well. I will buy another VW and get it serviced there again because I trust them 100%. Happy customer :)

  Jill D
5 years ago
Been a customer for 20+ years and wouldn't go anywhere else! Mike is an excellent mechanic (knows what he's doing or finds out what needs to be done, does it or lets me know where to get it done) and honest! Bob and Bobby are terrific people - honest and accountable, and know cars. I trust them implicitly and highly recommend! Also helps that they're on the bus line, so when I drop off my car, I can still get to work.

  Peter J. Purcell (P.J.)
3 years ago
I'm extremely pleased with services provided by Bob and Mike through the years for my VW's; 1999 Jetta and currently a 2010 Passat CC. Good, honest, knowledgeable guys that charge reasonable fees. I have and will continue to recommend VW owners to have their vehicles serviced with Hackel's.

  Rochelle Dahlin
4 years ago
These guys are a little rough around the edges with customer service BUT overall really nice. Family owned and operated. As a woman I don't feel that they take advantage of me and I trust them, which is a wonderful thing if you are a woman and have experienced bad car care. Been here multiple times and feel their prices are reasonable. I have asked many questions (which honestly are basic knowledge about cars that I don't know) about various things and they have answered them truthfully without being condescending or irritated by my lack of knowledge. I own a VW Jetta. Brought my Mom there for her car and they did alright by her too. Worth a stop!

  Kris Kallenbach
7 years ago
Great service and people here. Forgot who I worked with but was older gentleman. Called them at 8am asked if they could take care of a major coolant leak and they said yes and had a referral tow service. Brought it in, told me he'd call me by 11 with problem. Gave me the call and said he'd have it fixed by 1pm. Went in she was waiting for me, problem solved. Impressed with quick turnover and honest evaluation. This will be my go to spot for my Audi in the capital region.

  Stephen Greene
a year ago
The place to go for service on VW and Audi vehicles. Hackel's has the most honest and competent techs. I'm always satisfied and even educated after a visit.

  Jocelyn Jackson
4 years ago
When I first bought my 2011 VW from a private sale I was excited. That was very short lived as I soon discovered that I paid $3500 for a paper weight. I had put in $10,000 into the car before finding Hackle's. Since then I have only had to pay for basic maintenance and when I did just recently have a major issue I tried, YET AGAIN, a shop close to home only to pay for my car to be looked at and told they couldn't figure out the problem. $110 later it was at Hackle's for about an hour and I was told it was ready for pick up and my issue had been fixed. As long as I own this car Hackle's will be my go to place!

  Odd Jobz
a year ago
Bob Helped me with an ongoing problem that was over looked by other mechanics. Living with exhaust fumes in my cabin for sometime. Bob made the repair and done it in short time. Five Stars thank you !Service: ExhaustService: Exhaust

  Deane Gallo
5 years ago
These guys are great, My daughter's car was towed there for possible repair. She was visiting a friend at college in Troy when her car broke down, she is from central Mass and I did not know anyone in the area.. I found them to be friendly and honest in that they said they could not do a repair. If I lived up there I would definitely use them for my repairs !!!!

  Ronald Usenza
8 years ago
It's simple, these guys know VW and can get the job done at a very reasonable cost. Friendly, experienced, and fair. My Beetle TDI runs like new again after 170,000 miles. Very satisfied, would recommend.

  Ed K
5 years ago
Dropped off a 2007 Passat with a check engine light, picked up one with way more (parking brake, low oil pressure and low tire pressure) the car was there for a month couldn t keep track of who I was or the service they did on my Passat charged me 250 said they changed oil, an ignition coil, and replaced a caliper (don t know if it was actually seized) called and they told me to bring it back and they d line up a used parking brake module. I took the car to sounds and motion car audio in Voorheesville where Edgar had it less than a week, and picked it up with no lights on and an inspection complete. I would never recommend hackels they claim to be vw experts but my car audio installer did a better job fixing mine

  L A
5 years ago
Hackel? more like hack. i bought my first car there. Bob Sr. told me the oil change, and air filter would be done before the car was given back to me. well one day it just wouldn t start because no one changed the oil and i had no idea. i had driven it 1,000 miles with no oil. i m surprised it didn t explode. but after that it was downhill. the car had so many issues. it died a year after i bought it. throughout that year i maybe got to drive it 3 months. there s also the fact they sold me a broken radiator. don t shop here. 0 stars. ALSO THEY PUT A DEISEL THERMOSTAT IN A GAS CAR. REALLY? but told me it was mechanically sound. it was 75% zip ties.

  Hugo Stiglitz
10 years ago
I brought my 1987 VW Bus to Hackel's to have them look at a performance issue. I have owned VW Buses for the last 8 years, so I have more than a clue about the mechanical and performance problems I could have. I left the bus at their shop at 8:30 a.m. and returned at 5:00 p.m. and spoke to the mechanic who "looked" at my bus. He told me took it for a short ride and there was nothing wrong with it. I told him to return my keys and they will never touch another one of my VW's for as long as I live.My suggestion to anyone and all is to take your VW to another independent VW shop if you want quality work, and competent mechanics. Stay away from Hackel's if you value your car.

  charlotte Robinson
2 years ago
Great service!! Awesome staff friendly and honest!! As long as I have a Volkswagen Hackels's will be my mechanic!!

  Lenore Aldi-Snow
6 years ago
It's rare to find an auto repair shop that is completely honest and trustworthy, but this is one of them. Glad we found someone who does quality work at a reasonable price!

  chad
5 days ago
Cheap, quick, and honest

  Jason Nembhard
a year ago
Good guys to work with I Recommend anyone who as volkswagen go there he is good for business all the way

  Douglas Montalvo
4 years ago
READ FIRST BEFORE GOING TO THIS BUSINESSI have a 2012 vw SportWagen,Spent at least a $1000 at this place on tires and also front end issues on my car to find out after all that the dumby didn t balance my tires when after I bought the tires all brand new ones he should ve done that but didn t and also didn t tell us until today very shadey also they do guess work and not test work I know this because when I told them that I was still having shaking in my car after I took it to him for the 3rd time he tells me oh well it s gotta be the other side referring to a axle part,I paid for the other side to be done and he THOUGHT it would be the other side without looking at the right side of my cars front end stay away from this business unless u like to pay idiots to screw around and not do what needs to be done to your car!!!!

  Pallak Paneer
3 years ago
This is the best shop to take your VW / Audi to. Professional, honest, trustworthy, and excellent mechanics.

  Briannah Monroe
11 months ago
Amazing service and prices! Fit me in same day too

  Gregory Amorosi
3 years ago
Great spot mechanics did a great job on my GTI dramatically cheaper than going to dealer.

  Jay 4
2 years ago
Seem to be one of the few people that actually know their stuff regarding Volkswagens. Wouldn't take my car to anyone else.

  joni bequette
a year ago
Always owned Volkswagens, always went to Hackels with them. The Best

  Alan P
4 years ago
Great place for vw repairs. Been using them for 18 years!

  C Castro
4 years ago
Mike is great. Come check them out for all your VW needs. Thanks guys.