Ford Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Carmen F Ciccarelli
2 months ago
I had a 9:00 am appointment for service. The check-in process was smooth and quick. Everyone is friendly and helpful. Service completed on time and to my satisfaction.I am treated as a valued customer!Thank you to Luis and all the staff at DePaula Ford.

  Joe Becker
a month ago
Depaula Ford came and serviced our fleet of vehicles at our headquarters. From the office to the mobile van, their staff were timely, professional, and got the job done well. This mobile service saved us so much time! We have also purchased all our company and personal vehicles there. Staff is knowledgeable, helpful, and professional.

  Eric Schwartz
a week ago
Prompt service. Friendly, knowledgeable, and conscientious service manager. Mechanics did a thorough job and left my car clean and well cared for.Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Bob Guyer
2 weeks ago
Multiple trips inti the shop for the same issue, wasted trips scheduled to do service and told my parts that came in were given to somebody else and had to be reordered. Minimum of 6 calls over a months time to service manager Justin and still to this day never received a single call back. The only good experience I had was with a tech named Chance, he always seemed willing to help. Unfortunately the dealings with the service department have led to the lifelong Ford owner to switch to a different brand.Bob Guyer

  mark strock
a month ago
Brought my car for repair after an accident. The service center was very helpful and communicative the entire process. Big shout out to their timeliness and making me feel like they wanted to do what was best for me.Thank you Jeff and Jason.

  Matthew Maynard
2 months ago
Excellent service from the time I walked in to the time I walked put. Kodos to Chance Gould. He was very helpful and personable and sympathetic with the issue I was having with my suv. Not to mention knowledgeable also. The man deserves a raise! I would definitely in a heartbeat refer my family and friends to DePaula Ford! Thanks again for the 5 star service!!

  Roy Wicklund
4 months ago
Easy to schedule, timely appointment, service performed as requested, price was as expected. Overall a good experience. Only problem was no paper mat was used to protect floor mat on drivers side and I ended up with oil or grease on my mat... had to clean it up with degreaser.

  Leo Pryma
a month ago
DePaula Ford did a great job (under difficult circumstances) in handling the door lock recall for my Ford Fiesta. All four door handles were replaced. Unfortunately, some additional (unanticipated) replacement parts were required inside the door(s), but they weren't on hand during the servicing, so my car remained at the dealership for over a week (while waiting for those other parts to arrive). Despite those challenges Lenny in the DePaula Ford service department set me up with a nice courtesy car (a Ford Escape). My own vehicle may have been unavailable for a while, but the courtesy vehicle eliminated the temporary inconvenience. All's well that ends well. Thanks Lenny!!! And Thanks DePaula!!!

  Dawn LeGresley
5 months ago
Luis Correa from the service department always makes you feel like your family. He goes above an behind to see to your every need. Always keeps you up to date about the service being preformed on your vehicle. If you have any issues he will handle the issues first hand. I know not everyone has a great day but no matter what kind a day he s having he will always have a smile on his face. You need your vehicle serviced. I highly recommend you stop an see him.

  John Risko
11 months ago
Dropped wife's Ford Edge off routine oil change at 730am. Got a call later in the morning stating car was done. I dropped my wife off to get her car and I headed back to work. While on her ride home she called me and said car was making a terrible noise on the underside of her car but it was intermittent. She could not stop on side of the road as traffic was heavy and she was scared to stop by herself. All gauges were normal.She got the car to my parents house and I arrived to find that the metal plate that protects the undercarriage was missing two bolts and was dragging along the ground. I contacted the Service group and they told me to bring it back. I had to gerry rig up some bungee chords to keep the plate from contacting the ground. Got it to dealer and they fixed the issue and offered a free oil change next time in for service.Disappointed that something so simple was missed. I am sure steps were not followed which makes you question what other things could be missed during routine service. This was a potential safety risk as the metal plate was facing the front of the car and could have really damaged our vehicle or maybe harmed someone if it ripped completely off during drive home. Luis in service was very helpful and apologetic. Just a really bad experience for what should have been a routine oil change. Whole day was wasted running back and forth to dealer. So much for getting there for 730am early start .Service: Oil change

  Charlotte Gordon
2 months ago
I refuse to do business with DEPAULA FORD or any FORD dealership ever again. I WILL NEVER OWN A FORD AGAIN. The service man I delt with tried to be very nice and accommodating . My issue isn't with him. Its with the ford company. They put out from 2012 to 2015 ford focus and fiesta with faulty transmissions . They've been in and out of court for years on this issue. The transmission on my 2014 focus went bad and I got screwed. BIG FORD COMPANY SCREWS THE AVERAGE AMERICAN CITIZEN AGAIN. GOOD GOING FORD HOPE YOUR PROUD OF YOURSELVES

  Harold Felt
3 months ago
I brought in my Wife's non-Ford vehicle for an oil change, in & out in about an hour. Easy to drive in & wait. Service advisor was pleasant & easy to deal with. We'll be going back for the next oil change & service.

  Steve Siegard
4 months ago
Louis was very helpful with my purchase and installation of a set of winter tires. He did everything he could to ensure a good experience. This was with Depaula Ford in Albany, NY

  Ellen Brantigan
4 months ago
Brought my car in for inspection... Luis Correa was very nice,polite + courteous. Took car in right away had Hot Chocolate while I waited. All was good. 3rd time there and so far always had good service.Thank you

  Jay
a month ago
New counter folks in service, i.e. Chance is great in communicating.Also Henry good for test driving with customer to ensure customer hears what they state.

  E B
2 months ago
Quoted at 4.3k first time including tires. Second time quoted at 4.6k with no tires mentioned. Second opinion for the same work is 1.9k. Never giving them another shot.

  Michele L
3 months ago
Overall it appears the work done resolved my issues. Chance, who I dealt with at the desk, was very nice. The main reason for my score is because I had a 7am appt on Friday 12/22. I dropped my car off the previous day (Thursday). I called on Friday around 4pm to see what the progress was. I was told they d call me back. I got a call at around 4:30. I was told they had gotten backed up and didn t get to my car. I asked if it would be done the next day. I was told the technician would not be in on Saturday. I was stuck with either leaving my car there (for 4 additional days, including Christmas) or pick it back up and drop it again the following week. As we live about an hour away, this was a large inconvenience. Even if the testing for the car s issue was a long process (as I was told), they should have planned for that. This was very frustrating.

  Cathy Secor
2 months ago
Wonderful service. Chance went above and beyond working with our car insurance company to get the work on our vehicle completed A+

  Jesus Cabrera
8 months ago
I'm happy with their services. I made my appointment one week before I took in my dually truck for wheel alignment. As soon as I drop it off, they work on it and fixed the issue. Fast and so far the best service I had experienced. I recommend their services to everybody. By the way, the waiting room area is very nice. Two venting machine with drinks, snack and free coffee.Service: Wheel alignment

  Brian Kennally
5 months ago
Chance is the best guy to see if you re getting any service done. He knows if you want to hear every last detail of work done, or if you need to be on your way. Unrivaled as far as service goes.

  Michael nemier
5 months ago
I took my truck in for service appointment and had a lot of questions about my truck. They have a guy Chance that works in service department and I thought he was pleasant to deal with and answered all my questions. Was a good experience!Services: Vehicle safety inspection, Wiper blade installation, Auto maintenance, Oil changeServices: Vehicle safety inspection, Wiper blade installation, Auto maintenance, Oil change

  Joan LaDuke
4 months ago
Returning a call to make appt as the part was in, was passed to 5 people before an appt could be made. When van done took van to an appt. The next day I cleaned out lunch stuff left by whomever was working on gearshift along with all the old pieces. My wife was angry that I didn t drive it all back to you. She sent a response to a survey. She has received this request again.

  Debbie Cook
a month ago
chance is always right on top of everything!! the young man that welcomed me when i first drove! in was very nice and cheerful

  Nick Mccloud
4 months ago
Went in for transmission issues at 20k 2020 vehicle waited 2 weeks for appointment gave them the tsb for the problem they ordered a valve body was told everyday they can t do it yet that they have no one to work on it for a entire month my car sat on the lot till I took it and called the manager and informed him that they have my valve body and it s been a month he got me in 1 week later they installed the valve body the transmission improved shifting but is still having issues was told just drive it 1000 miles it might be the software brought it to a transmission shop and the torq converter is slipping and needs to be replaced. I m at a loss when this should have been handled by ford themselves with my powertrain warranty

  Bill Root
5 months ago
Lenny and his team work hard to maintain a n honest reputation. My car failed inspection at Monro because they said the rear breaks were down to the laminate . My own visual didn t see it so I took it to Ford. They showed me the inspection video with plenty of life left on the break pads and rotors. Saved me $700 +. I ll never go anywhere elseService: Vehicle Inspection

  Michelle Cross
4 months ago
In my short time with my F350, service has been outstanding. Very happy to travel the extra distance for service at DePaula Ford.

  injustice In Oklahoma EXPOSED Tanya Hathaway
5 months ago
The staff answered questions that I had. They were helpful and I feel they are honest. I will definitely go back. Lenny was great. Thank you!Services: Transmission, Vehicle safety inspection, Wiper blade installation, Auto maintenanceServices: Transmission, Vehicle safety inspection, Wiper blade installation, Auto maintenance

  Jeri Cerutti
4 months ago
Always friendly, professional, polite. I m able to get my car in when needed and they are great about following up on issues.

  Mahmud Hasan
7 months ago
I am happy with the service. One suggestion regarding the appointment. It would be great if the agent proactively informed you that you need to drop the car and later you will be called for details. As we think that it might take a short time and we may get it back by the same day then we may prepare for our other arrangement with alternatives.

  Tom Fuller
6 months ago
Luis was great as usual and the mechanics were exceptional for their speed and expertise. The staff is exceptional and the only. reason I m staying with Ford products. Luis goes above and beyond to make the customer happy.