Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  arif ahmed
a month ago
I usually don't provide any negative comments, but today I couldn't control myself. I'm a regular customer of this brunch of Firestone. I bought 4 tires (2+2) from this brunch a year apart and got 50K warranty (anything happen within this 50k will be covered per there suggestion during my purchases) for for each set. Today I visited this brunch to rotate tires around 5K driving from last tire rotation. They refused to rotate since one pair of tire getting worse to drive just after driving 23K. They also suggesting some other tires to buy. I asked about 50K warranty, they replied it'll not cover and they can't do anything since the tires getting worse by using or naturally. what a ridiculous excuse! When I asked them how it make sense, the guy replied i'm not understanding, lol. I just left the place wasting my time and money. This was one of the worst experience ever I had. Completely disappointing.

  John Wittig
2 months ago
Scheduled an appointment for 1/27 simple change 4 tires onto new rims an put in proper spot on dually. Got vehicle back on 1/28 all for tires on rear of truck 2 tires needed to be inflated before I could I could drive away. Totally disappointed with the service,was mad I admit. Was told never to come back. Been doing business with Firestone for over 20 years. Will never do business with them again. Goodyear here I come.

  Kerri Werts
3 weeks ago
We have patronized Firestone on Wolf Rd Albany for several years. Brandon has always shown great customer service, helpful knowledge, and very efficient. We appreciate his kindness at every car appointment.

  Laura
10 months ago
What a rip off! I thought $100 for a mount and balance at Midas was expensive for me truck, but this was ridiculous. $180 to do 15 inch wheels and they didn't even put them on my car. Took them over a week and never called me...I had to call them. Then they couldn't even be bothered to clean off the tires. I'll just go to Midas next time because I can trust they'll at least do a good job and will call me when they're done.Service: Tires

  Michael Matsoukas
4 months ago
Very bad experience. Got two tires and needed a inspection. Got a call 02 sensor needs replacement.$500 for a $40 part, well ok they can charge as they wish.Got a call later the old one is broken in the manifold. WHAT of course they didn't do it.Car doesn't run like that but I drove it in.$1200 dollars later, drove it for two days light is on. I got......Despite the response below, no help.

  Paul Luskin
2 weeks ago
Store is rebuilding and has a great group of employees. I'm reading a lot of mixed review's but my experience is great each time. Quality work!

  Sue Amanda
5 months ago
Absolute TRASH! Made an appointment a week before to be at 11am. Car sat untouched for 3 HOURS! Then car sat untouched in the garage for another hour. Let them know I was taking my car elsewhere, and car has sat for 45 minutes waiting for someone to pull it out.Overall trash experience.

  Animik Das
4 months ago
Very Bad Experience Bad behaviors with customers that should not be in colonie that is too disrespectful i saw working 3 kids in the front desk and they have no idea what their work is they waited me 1 hour and said they cant do the service because they got too many cars for service but i was waiting with my car and appointment for 1 hour ? they took my keys for service what bout that? i wish i could leave here with a 0 star and complain to local society

  Nicholas Roe
5 months ago
Will never return. So I made an appointment several days a head of time. Showed up early. Gave them my keys and sat in the lobby along with 3 other people. Keep in mind all I wanted was tires ordered and a brake inspection. I sat there for an hour and half and my truck hadn't moved. Then a lady drives in and comes into the lobby without an appointment requesting prices on tires. They proceed to give her prices and then go out and get her car. After a couple mins they tell her what she needs and they proceed to change her tires. Meanwhile my truck and one of the other people with appointments in the lobby cars haven't move. I look over at the manager after he gets done talking with her, he looks at me then just walks into his office and closes the door. This is not the first time I've had an issue with them. But it will be the last. I then proceed to request my keys and left. I went to MIDA'S on Central Ave and they took care of getting my tires order within 10 mins. I didn't request service just the ordering of tires because that would be rude to the people there waiting.

  Judy H
6 months ago
Brought my car in with a 10:00 a.m. appointment. Called at noon and they were just bringing my car in to be looked at. They helped me get financing and worked with my warranty company but in general the manager's communication skills were completely unprofessional and rude. I called back at 2:30 and was told that my car would be ready at 4:00. When I showed up at 4:00 they told me my car would not be ready until 6:30 pm and then told me that I had to leave the car overnight because the warranty company, who does the final approval for their part of the bill, was closed. The manager continued to be argumentative with me in front of other customers and was just rude, in general. So I spent an entire day from 10:00 a.m. until 5:00 p.m. and then had to take a Lyft home to get my car back the next day.They also tried to sell me four brand new tires at the cost of $600, but when I read my service inspection review, it listed my tires as being "fine". Obviously I would never use this place again!Services: Exhaust, Steering & suspension repair, Steering & suspension replacement, Wheel alignment, Brakes

  Ronald Tulley
a month ago
Service techs were courteous and polite. Service was quick and facility was clean. Wasn t pressured into an upsell and fixed my issue without a hassle.

  Jacob Lindenauer
3 weeks ago
Former 5 star review. This store is looking to extort people with egregious and unnecessary repairs. I went in for NYS inspection and Inspector number 77LH failed my vehicle because I refused to do an unneeded $600 repair. I went to another shop within the week and it was passed without issue. Either the car magically fixed itself over a 5 day period or this shop was looking to take advantage of people.After being a 5 year customer who has brought in multiple vehicles, I will no longer trust this location with any services.

  fkgalarza
6 months ago
This is a poorly managed shop. I told my initial sales rep that my passenger rear tire had a nail in it, and he repeated back to me the right rear tire has a nail, which I confirmed. During the repair, I noticed the LEFT rear tire was removed. Our car was then completed and pulled into the parking lot and sat for about 15 minutes. I asked a different sales rep if our car was complete since it was sitting in the parking lot, and he got very defensive and said they only had one mechanic working at the moment and I had to explain again that our car was already pulled out of the bay and currently just sitting. He finally understood what I was saying and said they mixed up the paperwork and keys and that my car is now complete (the first time). I asked if there was an issue with the rear left tire as well since I seen it taken off the car. The new sales rep said the work invoice only had the left rear tire listed as an issue, not the right rear tire so they never evaluated the right rear tire. They pulled my car back into the shop and there was a nail in the right rear tire like I initially told them. They didn t have the correct tire in stock, so they had to order it from another Firestone and have it delivered for installation. 2.5 hours later, we were done after multiple delays and miscommunications. They charged us $55 for some unknown reason since I did have the road hazard warranty on the tire, but after 2.5 hours, I just paid the $55 so I could leave. I ve used several Firestone locations and this has been my worst experience by far.

  jean cohen
3 months ago
I blew a tire across the street from Firestone in Colonie and was desperate. It was the afternoon of Christmas Eve. They took care of me with courtesy and professionalism and got me back on my way. I couldn't be more pleased.

  Jaden Henry
a month ago
Brandon is very kind and always willing to go the extra mile. I never leave dissatisfied! Thanks to the team for all of your hard work!

  Sandra Akyuz
4 months ago
Went in with a dead battery problem, sat in the warm waiting room and got good news that my battery was still good. The Black Friday sale meant that the battery check they did was not charged! Thank you!

  Cathy Kilpatrick
2 months ago
Good service for fair prices. Friendly staff who are helpful and experienced, and explain things so even people who don't work on cars can understand them.

  Chris Martin
2 months ago
$400 for an oil change.They overcharge for poor service and then try to trap you into spending even more money on unnecessary "fixes"

  Mo
8 months ago
Absolutely avoid this dumpster fire of a business if possible. Out-of-state with a flat, made an appointment the night before for patch repair. Showed up to the dealership and they have no confirmation of my appointment - despite the fact I received an email stating quite the opposite. Was told they could check my tire if I waited. Waited for 30 minutes and had no one even look at my car despite the fact Justin the princess was on his phone the entire time. Called Goodyear and told them my scenario, told me to come in immediately & they will help. TLDR? Useless workers avoid the shop!

  Amber Sickles
a month ago
Brought a friend to pick up her car she goes here for repairs. The manager pulled her car up behind mine and noticed my break light was out. Before she could check out I had a new light. 10/10

  Colleen Harris
3 months ago
Great customer service and a quick turnaround. I loved that I could make an appt in advance for my NYS inspection. They even had a clean bathroom!

  Shamirah Hannah
10 months ago
Went to get 4 new tires and an alignment. I drove 45 min to this specific Firestone since I had been there before. Staff is always friendly, waiting Area is clean and comfortable. And it s walking distance to food, banking, and various shopping, so while waiting I walked around. They ended up finishing my car about an hour earlier than expected and I m always a loyal Firestone customer!

  Cem KAPLAN
2 months ago
You make an appointment a day before for regular inspection, you arrive on time, they tell you inspection is gonna be late than then they scheduled. You okay with it. You wait 2 hrs and they tell you their machine is broken and they didn t do the inspection. So any other lies?

  Justin Knoll
a month ago
Many issues with car and they are always helpful and accommodating to fit me into their schedule.

  Stacy McIlduff
4 months ago
Brandon was polite, professional, responsive, and I left feeling like my car was really taken care of and it solidified my decision to continue being a Firestone customer!

  Donald Graves
4 months ago
The product and front person were great, however time to complete the tire changes was little long.

  Frank Santos
a month ago
I asked to get alignment done they didn t even put it on the left. I asked for a receipt They say the printer is not working

  Mackenzie Wetzel
3 months ago
Brandon and his coworkers went above and beyond to help me and provided outstanding customer service!

  William Mayer
2 years ago
I hope someone from corporate reads this. I recently took my car (2014 Chevy Sonic) into this Firestone to diagnose a check engine light and get an oil change. Upon inspection, the firestone technicians quoted me almost 1400.00 in repairs to address the check engine light and the oil change. I paid for the repairs, happy that the car was fixed. Before I even left the parking lot, the check engine came on again. I went back inside to speak to the technician who then pulled the car back into the shop. After another 2 hours, they deemed that they also needed to replace the ignition coil which was completed. They charged me 132.00 with a 50% discount for the inconvenience. I leave the lot again and the check engine light comes on 5 min down the road. I call, and they tell me to bring it back a third time. Now, they tell me the valve cap needs to be replaced which is a 300.00 part. Rightfully so, they comped that part for me which was very kind but at this point expected.A week later the car passes the safety inspection and everything seems okay. 2 days after the car passes inspection, I end up stranded on the freeway because my car will not accelerate and smoke is blasting out of the muffler. I have the car towed back to this Firestone. They investigate AGAIN and deem that I need an ENTIRELY new engine (5,000 dollar repair-worth more than the car itself). They said that the valve seal has fallen into the engine and the pistons are flooded with oil. How does this happen especially when the replaced the valve cover the week prior. So now within a 24 hour period I am forced to decide to buy a new car or continue making what seems like pointless repairs. I don't like pointing fingers or blaming anyone but it just seems incredibly suspicious that they do all this work, charge me for it, finally get it to pass the safety inspection, and now I have a car with complete engine failure. Corporate if you read this, please reach out. I need this to be settled fairly and quickly.

  Gabriel Santos
2 months ago
Got me in and out without a hitch. Would recommend going early of course