Dimmick Group Peterbilt - Albany

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lisa Mott
2 months ago
Called because truck was showing it was going to D rate. Told me to swing by and let them plug me up. Truck actually D rated before I got there. I pulled in literally there less than an hour fixed the problem and got me back on the road. Thanks guys you re amazing ..

  Sandy
a month ago
Never fix any issues correctly

  Laura Stratton
3 years ago
Took over 2 weeks for them to fix my truck. They told me to come get it twice, only to find it still wasn't fixed. The third time I went to get it, my passenger side step/panel was ready to fall off because they hadn't bolted it back on properly. They wanted to create another repair ticket for that, but who knows how much longer I would have been out of work if they had. I picked it up and finished fixing it myself. Also, I called on a Tuesday afternoon to check the status of it, they told me it wasn't done yet. They finally called Wednesday afternoon and said it was ready. There was a decent snowfall that started a little before noon on Tuesday, but when I got it Wednesday afternoon, the ground was bare under it and there were absolutely no tracks through the snow anywhere near it. It had clearly been finished since before I called on Tuesday. This place was a nightmare. I almost drove it out of there and drove to the next closest Peterbilt, 1.5 hours away!!!!!!

  Balvinder Basra
3 years ago
I towed my truck Wednesday. They said they will take the truck inside Thursday to check what parts they need. Thursday they check outside for parts.They didn't order parts until Thursday evening. First they told me they can get parts Friday after they said they will get parts Monday 10 Am. Service manager told me as soon as they get parts they will take truck inside for repair.it will be ready Monday. Monday 5 PM now I called them they said didn't take truck in the shop yet. They are saying now maybe it won't be ready tomorrow. It's going to be 1 week tomorrow. It is 2021peterbilt 389 under warranty. I lost one week from work.

  Christopher Powell
4 years ago
I m lease/purchasing a truck from a large carrier.I stopped at this location with 2 check engine lights on.The service advisor Travis Koch, was very helpful, yet a little shady.I figured this was a simple computer fix but...They Asked me who was paying for whatever repairs the truck needed, I told him that I was, and my company didn t even need to be contacted.They got around to hooking their computer up the following morning, and told me the laptop computer can t connect to the trucks CPU. And this is probably due to a bad wire somewhere and would require some really invasive and time consuming wire tracing 20 minutes later, I receive a call from my company (who I never called) telling me to get my truck to another shop. I ask which one? They reply Literally ANY other shop. So, I leave and hit the Utica General Peterbilt over in Syracuse. 30 minutes after I arrive there my check engine lights are off, and they were running an update on my transmission!!In closing, I believe that this shop would be good for O/O s or local guys. But, if they think they can get a blank check from your company, you re in trouble!!!

  dennis sperl
6 years ago
Dropped truck on Monday with a laundry list. Some things they weren't equipped to do. I'm ok with that. Called Thursday and was told ready earliest Tuesday. Call Tues and was told it was just getting in. 10 days in shop. Long and short I'm in Utah getting a clutch that they said was good.NEVER AGAIN WILL I USE THIS SHOP.

  Dave Amin
a year ago
These guys working here is super professional super fast if I could give 100 stars from customers care to technicians I would these guys deserve really nice big facility I been all over US since last year none of peterbilt dealers fixed my truck issues but this place thank you everyone working here

  Carla Guerra
4 years ago
Nice environment, nice people, good deals, high quality trucks. If you want to go cheap it's up to you to go through fixing your truck every month but if you want quality you should definitely go with Peterbilt!!! Their trucks never fail!

  robert f
3 years ago
These guys are top notch. Never left me hanging when my truck required repairs. I recommend any shop Utica general shop

  Stef Bjelicic
a year ago
Super fast and excellent customer service. Travis and crew helped us out in no time...

  Richard Militzer
5 years ago
Excellent service, they really took the time to get the job done.

  Carl Estill
5 years ago
State wide Peterbilt dealership with excellent service. Albany store is on the small side but have excellent parts and service.

  George Wanner
6 years ago
Bought my Peterbilt from Utica General 17 yrs ago still looks good still running strong good people, family owned

  Matt Fletcher
6 months ago
Quick professional service

  PAUL MARTIN
2 years ago
I stopped dealing to with this place awhile back! Very high prices and I don't want to be at there Mercy

  Jason Greene
5 years ago
No room in their small yard, and they couldn't do anything until late afternoon. Time is money.

  Timothy Beach
5 years ago
Guys thanks for taking care of me.customer service is second to none

  William Melius
4 years ago
Over all good people. They found the problem on a hard to find fix.

  Tom Hill
6 years ago
Use them for my commercial fleet happy so far

  Jim Full
2 years ago
They where very nice and fast

  gilberth celi
10 months ago
Good customer service, reliable,

  s ottis
4 years ago
Truck in the shop here for 3 weeks!

  shawn hughes
5 years ago
They get you in and out which is what you need

  DONALD RIENDEAU
5 years ago
spend time no services lot money !!

  Kevin Wagner
6 years ago
Great people and service.

  Matt Bagwell
6 years ago
Great prices

  Ryan C
2 years ago
Promt service

  Obie Dejesus
6 years ago
friendly staff

  Alberto Menchaca
4 years ago
It is a small dealer but very stocked, easy access to arrive with the truck with trailer and park momentarily on the side of the street.Es un dealer chico pero muy surtido, f�cil acceso para llegar con el cami�n con remolque y estacionarte moment�neamente a costado de la calle.

  BANKS Gotcha TheMoneyCat
5 years ago
Good service and good peopleGeart service and good people