DePaula Mazda

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Amelia Vega
2 months ago
Honestly a great dealership. I spoke with Todd (forgot his last name) and Stephanie Cassella and they re great people. They were unbiased, helpful, patient, and not as nosey or rude as other dealers I ve dealt with. Even though my situation was a bit more complicated because I was buying out of state they never made me feel pressured in anyway and I love my car Also, despite selling me the car over a month ago, Todd has consistently answered all of my questions and concerns. Couldn t be happier!

  Jenny Raub
4 months ago
It took me 2 1/2 years of searching for just the right new vehicle to find the gem I was looking for at Depaula Mazda. Bill Varrone, was my sales support through the whole thing and I swear he would have let me test every car on the lot if I asked him. He spent two whole days helping me find the CX that was just right for me. He knew what he was talking about and he was so incredibly polite, thoughtful, and patient. After I bought the car he spent another 3 hours making sure the pickup went well and I was well informed. I hope Depaula gives him a raise to stay there forever because I don t want to buy a car from anyone else. Frank Santoro deserves a raise too because of his upmost efficiency and humor during the financing which can be a bit stressful with the wrong personality in the room. And my car . It s perfect and I m happy with the price I paid for it. Thank you Depaula!

  James Gardner
a month ago
Marc Arvilla was very knowledgeable about the new Mazda 2024 CX30 that I ended up purchasing.Marc was not pushy with me at all. He gave me plenty of time to make a final decision between all the Awesome colors mazda now has on their New Vehicles. Marc and finance advisor Stephanie Casalla had gone beyond and made this old guy tear up by putting a red ribbon on my new car in Honor of my Birthday.

  Alexa Stathis
a month ago
Very thankful to have found DePaula Mazda. Everyone was accommodating and straight forward. Nobody I worked with was pushy. I did not feel pressured at any point in the process. Bill V. was incredibly patient and helpful. I would definitely go back to him when looking for my next car! Overall, very happy with my experience and purchase

  debby coan
5 days ago
Everyone at this dealership is friendly and helpful, but I want to especially recommend, Bill Varonne, as a salesperson. The first time I came in he greeted me and offered his help. Bill was always quick to respond, no pressure and very knowledgeable. If you want a Mazda I recommend DePaula.

  Maggie Dayter
a month ago
My lease agent Todd was awesome! He worked very hard to dnd me my best deal! Picked up my new car on my birthday and he had a huge red bow on it! Best gift! Finance manager was very thorough and it was painless! He has a cool document table!! Thanks Gentlemen!

  Nico D
2 months ago
A great buying experience! Jake and Stephanie were both wonderful to work with. I never felt pressured, or like I was being upsold, which was GREATLY appreciated. Stephanie helped me with my need for extensive number crunching regarding purchasing the right extended warranty, and Jake was friendly and knowledgeable regarding the vehicle. I feel like I was really taken care of, and I love my new-to-me Mazda!

  Bianca B
a month ago
The most amazing staff. I had a really positive experience at the dealership. Stephanie and Jamil go out of their way to make your experience special and go above and beyond answering questions. Definitely couldn t recommend them enough.

  Susan Emans
a week ago
There was still 4mths left on my lease, and I had not started looking to switch cars. Someone from Depaula reached out about new incentives from Mazda for lease to lease, so I went in to hear about the incentives. I did not expect that we would be able to agree on a deal that same day. Very happy with my new lease.

  gloria spila
2 weeks ago
Please do yourself a huge favor and read all the positive reviews; and I agree with all! Visiting DePaula was first of three dealerships I planned to visit. Needless to say I loved DePaula at first sight. lol. The facility is easy to find and extremely modern! I met with Todd Brandt and Stephanie C. Todd was extremely patient explaining everything in detail, answered every dumb question I asked. He made this the easiest quickest purchase ever. Please ask for him! Stephanie was so professional, polite. They both made me feel like I was talking with friends NOT sales personnel! These two are truly valuable employees at DePaula!!! 5 stars each!Gloria Spila :)

  Jacqueline H
2 months ago
I didn t buy a car here due to life changes but I was talking with Angelica throughout the looking part. She didn t bombard me to buy or call me every day. She was an actual human and understanding. She reached out just enough to keep informed. Definitely going to be contacting her when I m looking again!

  Coyle Manziello
a month ago
My experience at DePaula was incredible. In the middle of my car buying process, I had a change of heart with my vehicle selection and Matt was extremely responsive (even on his days off) to answer any and all of my millions of questions and concerns. I never felt pressured, rushed or uncomfortable during the process. His explanations of product availability and what was included in the packages were truly helpful to solidify my decision on my CX-50.Stephanie with the finance team was like dealing with family. I m not a numbers gal, but I felt super confident after leaving her office with her ease of communicating and friendliness and expertise!A special thanks to Jay Newell for having such a great team at DePaula. I can t imagine getting another vehicle anywhere else!

  Jessica Thomas
2 months ago
DePaula Mazda made one of life s most stressful purchases to one of the most pleasant processes I have been through. I would recommend DePaula Mazda and their entire team to anyone and everyone who is looking for a vehicle. I came in this past Saturday, January 27th and drove just TWO cars - and I absolutely fell in love with one immediately. The salespeople were so informative and helpful with everything and the sales manager was very professional and understanding. My fianc� and I ended up dealership to do some further research and I couldn t stop thinking about the vehicle. I called the dealership Tuesday morning (Jan. 30), made the offer over the phone and I was able to pick-up the car that afternoon after detailing and gathering up documents! The process was quick, easy and so stress-free! The whole team was amazing, the service was beyond wonderful and the dealership itself is beautiful! Thank you, DePaula for going above and beyond and for helping me find my new car!

  Rob Spring
4 months ago
Greeted in the car-port, electronic sensors had already checked tire wear and alignment, just by pulling in.Service staff are friendly (using your name) and knowledgeable without pushing unwanted services for your car.The service mechanic sends a video talking about the car with observations and applicable suggestions.Waiting in the dealership can be a bit long, but is pleasant, clean, and upscale with on-demand coffee.Pricing is reasonable for the excellent work that is performed on the car. I recommend this place.

  Joe Dufresne
a year ago
I had a wonderful experience at DePaula Mazda. The staff was friendly and knowledgeable. They were happy to take time to answer all of my questions, explain feature differences between models, and accompany me on a guided test drive while helping me to explore the vehicle. I would happily recommend them to friends or family looking to purchase a similar vehicle. I bought the first new 2024 CX-90 that they sold and I simply love it! Todd Brandt went over every feature and even helped me set most of the configuration options to my personal preference.

  Mara Illera
3 months ago
Jamil went above and beyond with the whole process of purchasing our Mazda, it was smooth and detailed, and what we were looking for in the price range. The car is AMAZING and drives beautifully. We really wanted to get a Mazda and thanks to his great customer service and the help of the DePaula staff, it was possible to make it real. DePaula Mazda knows how to treat its customers. Jamil, thank you for welcoming us to the Mazda Family.

  Bob & Kim Dibble
2 months ago
DePaula had what I was looking for. Bill V and Stephanie were a true pleasure to work with. They got me out of my old ride and into my new, very cool, CX50, in the same day! Thank you also to the unsung hero s behind the scenes who, I know, worked hard to make this happen.

  Erika Batallas
a month ago
Amazing service! Bill and Stephaine are a great team. Loved how Bill explain everything, made it so easy to learn my car and feel comfortable to drive. Stephaine broke everything down great communication. DePaula Mazda is very welcomed! What are you waiting for? Go buy that car you deserve, don t think twice about going to DePaula Mazda!

  Lily Welfel
7 months ago
I can't recommend Marc Arvilla enough. He sold my fianc� and I both new cars within 3 days. It was the most stress free car buying experience for both of us. Frank Santoro the fiance manager was absolutely amazing as well. We are from Queensbury and this dealership is absolutely worth the drive! Great people who care, go see them!

  Lindsay McNamara
4 months ago
Jamil in sales and Frank in financing were amazing to work with! Knowledgeable, patient, and friendly. You can tell they genuinely care about their customers. I m obsessed with my 2024 CX-5 and would recommend DePaula to anyone!

  Pete Smith
a month ago
I have already completed this once but here goes again. Jamil was the best to work with. Everything was handled so smoothly. I will come back when my lease is up and deal with Jamil again

  Randy Brandy Ducatte
4 months ago
The DePaula dealership was courteous, mindful of our needs, and prompt with communications. We live about 2 1/2 hours from the dealership and they made the trip worthwhile as well as convenient when we arrived to take ownership of the vehicle

  John Markes
2 weeks ago
Sales process was without pressure, in fact, I was encouraged to test drive many vehicles and change my mind all I needed to until comfortable. Too soon to know about mechanical service but if sales is an indication all should be good.

  Kurt Schoenig
a month ago
Solid team with surprisingly nice facility. Very professional salesman and business manager on the finance side. No one was pushy throughout the entire experience.

  Barry McNamara
4 months ago
I recently purchased two 2024 CX-5's -- one for me and one for my daughter -- from DePaula Mazda. Jamil Karimi was the salesperson we worked with, and he was excellent! Very knowledgeable, professional, and thorough...and, most importantly, not pushy. I couldn't have asked for more.Also met with Business Managers Stephanie Cassella and Frank Santoro to finalize each of the sales, and they too exceeded my expectations.For anyone considering a Mazda purchase, I highly recommend that you go right to DePaula. Based on my experience, you won't be disappointed!And we LOVE our new wheels:)

  David DeLorenzo
4 months ago
I bought a new Mazda from DePaula, and could not be happier with the professional service from Todd and Stephanie. Both were knowledgeable, courteous and just a pleasure to do business with.

  Allison Anderson
5 months ago
This was my first experience buying a car and Marc Arvilla made it great! He was so helpful and knowledgable and took a lot of stress off the situation with his humor and patience! Had a great experience with all the staff involved- Albert, Todd, and Frank. Excited to be driving a Mazda!

  Gina Mojanoski
2 weeks ago
The staff is excellent, and I love the quality of the car for the price. I will be sticking with Mazda from here on out.

  Cole Brookins
a year ago
We have been looking for months to replace my fianc�'s car. She wanted my jeep cherokee, and I wanted to get myself something bigger. Thanks to DePaula Mazda, and the assistance of Zak, Mikayla, and Albert, we were able to leave their used lot with a GORGEOUS 2015 Grand Cherokee Overland! We could not have asked for a better experience overall.

  Vic Mevo
2 months ago
Great experience, very professional and courteous. My hats off to both Todd and Stephanie. Thank you for making my car purchase experience a great one!