Cummins Sales and Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  TREVOR SUE
2 years ago
Let me share my experience I had with this Cummings dealer in Albany, NY.I came to this Cummings shop to get an overhead adjustment done on my t680. Since I got the truck in the shop I ask the them if they can fix an air leak that I had on the air lines coming in to the shifter, the lines is sitting on top of the transmission, 4 lines that have quick connections. All 4 of the quick connections were leaking. I had check them air lines before thats how I knew they were leaking. They said they can. I went to pick up my truck when they had finish and I start the truck up it was still losing air, I ask Peter if they had fix the air leak and he said yes, so I ask why is there no air in the air tanks then. They call the mechanic to the truck and the mechanic told me he fix the air lines, he replaced all the quick connections.Now... why would you LIE and said you fix the air leak when you did not!!!! AND CHARGE ME FOR SOMETHING THEY DID NOT FIX!! it's hard to find a honest mechanic shop these days now!!!I did the favor and open up the panel on the floor where the shifter is sitting and this is what I found...I have attached some videos. they did not change of fix anything!!! I sprayed the lines with soapy water and it was bubbling with air escaping... these are videos but not sure if it will play. this Cummings won't be seeing me again!!! take a look!.

  Marvin Brown
10 months ago
LONG AWAITING ULTIMATE REVIEWDid a rebuild out of frame down to bear block in 2020 and i must say it was a good experience, after the rebuild I had some minor issues I shared with shop Foreman Pete and he addressed all my concerns.Since that time until now the engine has never failed, it had been tried and tested and proven in all different weather/hill/ load sonorous 6 days a week up to making this post. This engine has been well put back together by tech :AJTo all especially to Owner ops, were its hard to get quality work done these days. I would recommend this Cummins location friendly and helpful environment also in the parts department very helpful guy's

  Joe Harrington
a year ago
Excellent service. Super professional. Dave was extremely helpful and pleasant. Took my Motorhome there for Onan generator repair. They brought me me in on time, found the problem and fixed it. Fair price, and very nice facility. Would absolutely recommend if your generator has issues!

  Doug Chalmers
10 months ago
Excellent service.Our Diesel Motorhome needed air compressor coolant lines replaced. They got us in and out in two days. Very professional!

  Ray Houghtaling
a year ago
I ve had my motor home there for two different problems and have purchased parts there and had great service. Today I called for parts for my drive shaft air parking break and was told I have to contact the RV manufacturer. It is a road master chassis with a Cummins engine and Allison transmission. I was going to bring it there because they are supposedly Cummins Coach Care. But I guess they don t Care anymore.

  Gilbert Allen
3 years ago
I have a 29 year old RV and the Oran generator is the original equipment. I hadn't used it much because it was running very rough. Took it to Cummins and after they worked on it a day, they said it should be rebuilt to fix it properly. I didn't want to spend the money, but I agreed it needed it if I was ever to use it again. I didn't know in May that we would lose our power for 2 days in October, so I am very glad I had it rebuilt. It ran perfectly for 2 days keeping our fridge cold and the furnace hot, plus some lights and phone chargers. Thank you very much; I would recommend Cummins to anybody!

  Doc to-Door
6 years ago
Fantastic service. True professionals in every way.I came in off the road with a problem with my batteries holding charge. They worked me into their crowded schedule, did a complete and thorough examination of my equipment and found several minor problems that we're easily repaired.They could've gone with the first indications and sell me a while me system. They didn't. Technican, Dan, took the extra time to check out ALL the possibilities and found an obscure hidden fuse buried way up underneath my chassis, that most layman would never have identified as a fuse.They had the part in the next day, installed and got me back on the road.Dan also replaced some older worn cables, cleaned up some lose connections, all the time checking the voltage improvement of each step.Folks at the service desk were equally professional. Dave, Alexa and Eric.Also thanks to another technician, Ralph, who added his wisdom of experience in diagnosing and recommending solutions.Great team of highly skilled professionals who know their craft and treat their customers with courtesy and respect. Highly recommend these folks to everyone.

  Debbie Tracy-Winters
3 years ago
We are traveling across country in Our RV. Pulled into a service plaza to get some rest and sleep. Our generator make some awful noises last evening and then went silent. Couldn't get a peep out of it. Called here this morning to see if they could help. They asked us to get to shop before 11am. Ralph came out to check it out. Bearings blew apart taking out the rotor and bushings. Have commitments right now, but will be back in September. Fantastic staff, Ralph is extremely knowledgeable. We were lucky to find thrm and they were willing to work with our time restraints.

  Moose Asaurus
6 years ago
Great service staff. Dave, Alexa & Eric had a fully booked schedule but took me in off the road and worked me into their schedule to get my generator serviced, despite being short staffed by Cummings donating technicians to relief efforts in Puerto Rico.Service tech Roger was knowledgeable, efficient and explained everything to me. He went above and beyond and found a short in my breaker lights.These folks are top notch professionals. I'll travel all the way from Boston just for the peace of mind in knowing they did the work.Can't say enough good things about these people that would do them justice.

  Scott Gunther
6 years ago
Have had a bunch of training here. Great training. Good service department too.

  Sharon Bassett
6 years ago
Not a happy camper - have a fifthwheel camper with a Cummins generator and the generator is a piece of junk!! have had it to the repair shop (1/2 day from work each way) four times, either it wont stay running or it surges like crazy - Have called Cummins direct ad have been patronized and brushed off. We cannot dry camp without hauling another generator. Would never never buy another product with a Cummins generator. oh yes and of course the warranty has run out so no one cares.

  Nathan Michaels
5 years ago
No one will return phone call or awnser phone in parts on hold for 15 minutes or more when you do talk to someone they act like you are inconvenience to them because they are busy. Even if you don't have the part numbers you need they tell you to call back when you get what numbers and they might be able to help. I have gotten the same pump from them on the company account many times including two weeks ago.person on phone could not be bothered to look up account and get numbers for me.

  Lily Cunicelli
2 years ago
Serviced our generator, it started up instantly afterwards. No complaints at all, the waiting room was nice.

  John Minnis
5 years ago
Went there for training trent is a very good instructor and everyone one working are very nice people and make you feel welcome hope to be back there again.

  Jon
6 years ago
Fast and professional service. Parts department always comes through and is very knowledgeable.

  Philip Racicot
3 years ago
Most unfriendly service personnel at least for parts

  John Knoebel
5 years ago
Great parts department

  Bills Customizing
6 years ago
Convenient ,good hel