Byrider Albany

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lena Mallory
4 days ago
I bought from these guys twice. First time I bought a 2014 Dodge van I absolutely love the van the service department was great. They always text everything when it needed to be fixed and now I had gotten rear ended and the insurance company told me that the frame on the van was not great so the accident broke the frame the rest of the way car was totaled out, I went back to them and bought a Dodge journey. The second time absolutely loved the Dodge journey. It was amazing. I had a lot of room in the car but there was a lot of different problems with the car and I ended up getting in an accident. That was not my fault with that. Also, I got T-boned in the side with 2 of my young children in the car I was allowed to drive this car away from the scene of the accident in the state that it was in in this car should have never left the scene of the accident on anything but a tow truck once evaluated the car they determined it was a complete loss totaled it out. Besides the accidents which are freak accidents, which is not their fault. Customer service completely sucked They were always rude but besides I m being rude I was always happy with the car that I purchased from them and the service department was so willing to fix everything as quickly as they possibly could get me in .. three stars because service department was great but customer service absolutely sucked super rude and unfriendly and not kind to the customers at all I went in with a good chunk of money to put down on a car, and my payments were still super high no one should have to pay 700$ a month for a car payment on top of my 600$ a month car insurance with the deductible they expect you to carry I pay 306 for the car I have now threw credit acceptance and am happy with my payment . Just not happy with my 600$ a month insurance but that s not there fault .

  BryceSkolnick1997
a month ago
This place is a complete scam; go elsewhere. I'm extremely happy Goldstein Auto took over and I'm even more happy staff got canned and had to find new jobs lmao karma sucks epstein eggs for sure. They take a loan out in your name and make you pay for it on top of the agreement you make with Byrider themselves when the loan is finally paid off. Very unprofessional; I was in between jobs applying with them and I was made to feel broke holding paystubs in my hand. They have school kids working on their vehicles and any repair is temporary because within a week of getting your vehicle back the parts will malfunction again. When you're in a financial bind they actually expect you to hound your social circles for money instead of being understanding and having a more effective option for you available. I lost my vehicle in a hit and run ultimately totaling my car and instead of making sure I was ok vice versa; they took my $8,200 insurance check and left me in the dust. Again, karma's cruel and I'm happy this place got the boot hopefully for good. Any other buy here pay here is 10x more accommodating so please go elsewhere with this type of business

  Ashley S
2 months ago
Harold in Service Department has been extremely helpful and kind when interacting with him. The two guys in the office one for finance the other is the General Manger Chris, both of these men are unprofessional and rude. They treat customers horribly and have no type of consideration for the people who have bought vehicles from this place. They laugh and make jokes over the phone, hang up on you and just will straight up ignore your phone calls. I d say I wouldn t recommend this place to anyone but they are already out of business

  Robert Hillebrandt
2 months ago
. They are a joke they sold me a car with a broken subframe.They told me it wasn't cover .The thing of is that they inspected.Or did they?Just saying be careful if you do buy one from there bring right to another shop and have them look it over. They should be called jb buy or beware.

  Patty Degroat
4 months ago
Great place to get a car! The salespeople are wonderful. They go above and beyond to get you the car you want and need. I would recommend them to anyone. I also like to thank Harold in service for taking great care with me when I needed my transmission replaced. He is very professional and kind. He answered all my questions and had my car fixed in a timely manner.

  Vanessa Rosado
7 months ago
Just wanted to say that I love this place. When no one would give me an opportunity to finance a car, JD Byrider did so and I m loving my 2013 Chevy Equinox. They are very patient and very attentive, it s sad that they re closing and going out of business. Many good people at this establishment

  Andres P
5 months ago
Had my car about 16 months not going to lie interest rates are high and every other week payments are tuff needed a alternator brang it in for service under warranty had it done that day plus fixed the stutter it had and new battery 5 stars on service department finance and sales departments terrible not friendly misleading and pretty much your sketchy average car sales person this is a last resort place if you're looking for a vehicle and can't get approved anywhere else just make sure you're making good money cause payments and insurance is going to run you at least a grand a month with the 2 to 3 payments a month

  Dandre Taylor
11 months ago
Fake employees smile in your face as they sign your life away. Take anybody in and then charge them outrageous amounts for used cars or lemons and somehow always dodge their great "warranty". 3 people in my family bought from you and are very much so regretting their decision. Don't care to fix broken vehicles. Bought mine with months old fries under seats, transmission slips, check engine light needing $300 throttle body, needed suspension work within first month and all dodges the warranty. Sad place to purchase a vehicle but targets the desperate ones that don't have a 650+ credit score to go to a real dealer. Nobody answers phone or emails. I'm getting in contact with the Attorney General to do something about my overpriced contract with 20% interest because legally NYS can't be over 16% for auto loans. Paying $27,000 with interest for 12yr old SUV 100k on the dash at sticker price 17,999 and KBB says it's worth $8000. Sad sad business deserves 0 Stars

  Carmen Nazario
a year ago
I have been a customer at Byrider for the last 3 1/2 years. OMG the service the mechanics and the staff are very attentive. When i call for an appointment I get one with in a reasonable time.I recommend this place and I will go back for my next car.

  Janice M Edwards
2 years ago
I would definitely recommend this place to purchase a car. Deon was awesome. He understood my situation and got me in the best deal for my budget. He knew there was certain cars I didn't want and he didn't pressure me to say that they were my only options. There were other cars I was able to test drive. Deon is an outstanding salesmen. Jeff who did my paper was also awesome. He went over the paper work and answered any questions. I had a small issue and everyone was very patient so I could get it resolved. If you need a car and your credit is not the greatest I would go see these guys. They will work with you on your down payment. The warranty they give you on the car is great as well. Check them out.

  Patty Welker
2 years ago
Financing the car is pricey, but the warranty makes it well worth all of it! They promised to keep me driving, and that bought me my peace of mind. Their warranty cannot compare to any other used car dealership that I've found. My car buying experience was smooth and effortless. I used the service department after a couple months and was delighted that they took care of everything, just as they promised. Customer friendly, supportive, and easy to to navigate. Highly recommend not only for those looking to repair their credit, but for anyone looking for a dependable, used car!!

  Tony Shafer
a year ago
Brought my car in for service.It needed some front end work.Due to the nature and urgency of the repairs, it was suggested that maybe I could leave my vehicle in case of a scheduled appointment cancelling.They managed to repair my vehicle by the end of the day.Half of the repairs were under warranty.They rest of the repairs were very affordable.They exceeded my expectations.Thank you

  Graeme Addams
a year ago
EVERYONE here is great. I have had my car for over a year now with no problems. It seems like they can do enough for their customers. Plus the whole buying experience was so easy. I was in and out with my new car in no time. I definitely know where I'm buying my next car!

  Kayla Friedman
a year ago
I purchased a car today. Everyone I worked with and spoke to was kind, helpful and professional! The warranty they offer is great for a used car! I am very happy with my purchase and the entire buying experience!

  Phoebe Benson
a year ago
Do not buy car from hear. We where sold a lemon. Had to replace the power steering twice and now transmission is going and it has been since we bought it. And now I try to get help or talk to someone and I m ignore. I will be filling a lawsuit. U take my money every two weeks and expect it on time. You take money and don t deliver.

  Amelia Tomlin
a year ago
I love them here 7 months ago we got into a horrible accident and hit a deer and we have been shopping around and byrider has been are favorite dealer. Jim Freund was so fast and efficient I told him I wanted an suv and he got us into a 2013 ford edge. Me and my husband work a lot and we needed a reliable vehicle and she is it. I am truly thankful for byrider and all their employees.

  Robert James
6 years ago
I've been with them for 3 years now. They really helped me when I need a vehicle. I never had any problems or issues with my car or the workers. They're an excellent place to purchase a car from. My credit score went up dramatically. I was never late on a payment. They gave great service. Just come with a great attitude and think positive and they will help you all the way.

  Abigail O'Brien
a year ago
i ve payed my monthly payments on time every single time, yet they still spam my phone asking for more money. obviously doesn t seem like it s going too good when there s no cars at all in their inventory. just go somewhere else.

  Crystal Prescott
4 years ago
Had the most AMAZING people help me out getting my car, It took a while but it was a great experience and it was so amazing. Jimmy, & Joe are such amazing people and was so patient with me wanting to drive all the cars before choosing. Definitely would recommend this place 100% to anyone especially anyone who s getting their first car.

  Mary Sklavos
10 months ago
I have to say this was the best experience I have ever had purchasing a vehicle.Thank you very much.5/7/20-Update. Not as easy to get a car this time.5/23/23-Had to get a lot fixed on my vehicle and these guys got it done in a day. My Rogue feels like a brand new vehicle to drive now. Thank you to the service department for taking care of my vehicle..

  Shawn Olszewski
2 years ago
Great place to go with great people all around. It was a no nonsense deal for me which I really appreciated. Jimmy knew my situation with me trying to build my credit, and he put me in a 2016 Nissan Versa that I absolutely love. The finance manager joe is also a great guy. It felt good to deal with real people after car shopping all day and dealing with other dealerships trying to screw me. If you are trying to get your credit started or have questionable history, then go see jimmy at Byrider. Thanks guys .

  Rashida Pompey
9 months ago
I m so upset with them brought a car from them paid them for 4 years. Now I m ready to get something else now can t get approve because they was never reporting my work to the Main Credit Bereau !

  Amber Smithies
a year ago
Absolutely awful place to get a car from they only want to speak to you if it involves money not if somethings wrong with the car or anything in general. This place is a huge joke!! Very unprofessional employees, all they truly care about is money, not their clients. Very dissatisfied with the service here. I m very faikthful and pay the same time every month and still blow up my phone asking for their money, stay away if you can!!!

  Lynn Maryon
3 years ago
My sales associate Jimmy was great! I was in a bad accident and needed a car immediately and they made that happen. No pressure, no hassle and a easy going experience. Would definitely recommend. Thanks again jimmy and Byrider much appreciated!

  Naundi Martin
2 years ago
So I bought the car less than 4 months ago and it had a slight problem speeding up. I didn t think anything of it because I never had this type of car before. Under warranty I got both fuel pumps fixed and my car is now extremely loud and the shop is saying it s the cat. Which is not covered under warranty. I m unsure right now how much it s going to cost me but I am not pleased. My payments have been on time and consistent and I hope they can help me get my baby repaired ASAP even though they won t look at it until august 11th

  Janet
a year ago
Darrel the Mechanic the head guy. He helped me out so much he went way over what was needed. He is awesome. At first was like yeah no. But today he showed he is a AWESOME PERSON. THANK YOU SO MUCH.

  Brandon Kepner
a year ago
So many problems I don't know where to start. Got a vehicle from them within 2 months the transmission gave out. Along with an axel and some motor mounts amongst other things. Brought it for a oil change and I don't have a cabin air filter. The engine air filter needs to be replaced. The ac doesn't work. So many problems already and I haven't had the thing for 2 months. Went to pick it up today. Nobody would answer my questions. My extra key is now missing, and nobody knows anything about anything. If I could go back in time I would. Buyers beware this place will take advantage of you.

  Angela Howard
6 years ago
Purchasing my car went great . The sales rep was awesome ...but when it needed repairs it felt like he'll to go through. Since then even asking a simple question received an attitude from the financing guy. He literally told me I purchased a used vehicle with 100k on it so I should expect it would have 100k worth of problems....his exact words ! I will not recommend this place for anyone .

  Brian 360
4 years ago
Updated 3/20: Just received my lien release today! The entire process from day one of walking in to look at the car to paying the final payment has been wonderful. The 2 times I've ever had an issue with my car they were quick to fix it. Very friendly and outgoing, they truly care about you as a customer and go out of the way to help you. I highly recommend you to shop here. Shout out to Jeff @cnac, thank you.Orginal review 5/17: Great cars, service and help. It is more ($) a month than expected, but my credit rating has improved because they do report it. I have had a minor issue with my car but the awesome warranty took care of it no questions asked. Very friendly and helpful staff. Highly recommended for rebuilding your credit!

  Steve Waters
a year ago
Engine light came on after 22 days. The mechanic changed the gas cap and said he didnt know what else it could be Hmmmm. Well, the light is still on a yr later and its inspection time. Ill be sure to follow up on how this visit goes 8/1/22...**edit I went to get my inspection done and they actually fixed the check engine light. It didnt cost too much either. Just wondering why they couldnt do it the 1st time i went.