1st Response Roadside Service LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tyler Hart
2 months ago
Farris was quick to come evaluate the problem, and fix it in a matter of time. He definitely knew what he was doing and even helped fixed a different problem. Pleasure working with 1st response and highly recommend using these guys.

  Hally Express
a year ago
Thank you so much for your service!!! Quick, accurate information and best service ever. We had an issue with Freightliner alternator belt long one and wire got cut off for fan, also belt tensioner had issue. their mechanics came really quick and replaced them all!

  Mere Bogges
6 months ago
They did a great job fixing our air tank. They were not able to get a hold of another air tank, but they welded what they could so we could get back on the road long enough to find someone who had one. Thank you 1st Response.

  Victor Eberlein
7 months ago
Highly recommend these guys. I broke down with many codes on my 2023 Volvo 860. Mechanic cleared the codes but they kept coming back. He did everything he could to get me running enough so that I could nurse it to the Valve dealer. He spent way longer following me to make sure I was ok than he needed to. Thank you!!

  Dawit M.
a year ago
This shop is a waist of money and time. I guess this guys is owner/ manager so disrespectful and unprofessional plus unfriendly. He has no manners even when you said to him GoodMorning he will ignore you. The price for oil change $700.00 way over priced. I do my oil change LOVES and I never paid more than $400.00 with A+ service. If I bring oil s & filter s and the labor charge is $109.00. I advise if anyone want to do business in this place ask the cost first then.

  Robert Maple
7 months ago
Our Box truck broke down on interstate 90 around 8:15 pm . An hour west of Albany. They came to our rescue.Droped our driver off at a nearby Hotel and got the ball rolling for the repairs.

  Simon Messier
2 years ago
Super job on a sunday road service call...! We had a broken fitting on a Paccar engine, and they had it in stock.

  Sweetpadre
a year ago
Stay away! I called for road service for an air leak/Air build problem. Phone service was not amicable, but I went with it anyway because they promised to be here in about 6 hours. To be fair, they showed up when they said they would, and the "technician" said in his own words " I'm not knowledgeable enough to know what's wrong with your truck" and "It's a mystery". He wasn't able to pinpoint the issue, or to give out a diagnosis. They went ahead and charged the fee to get here, which was okay, but they also charged for 2 hours of Labor when I witnessed him "work" for 47 minutes.When I asked why I was being charged for 2 hours he said the that was company policy and that he was just following orders. He said he felt bad and to call the owner the next day for possible refund. When I called the owner was very rude, and attempted to justify in 1001 ways why he should keep my money. How can they work for this guy and be able to keep clean conscience? Last but not least, the owner said he wasn't going to listen to what I had to say. Then he told me to wait a second and hung up the phone.

  Thomas Basham
6 months ago
1st Response is always our go to folks whenever we are in Albany, NY. Always give us superb service and they do great work

  john
8 months ago
I didn't get to use them. They said they couldn't help to change the two tires on my RV. But they were very kind and respectful to my needs.

  aldo kozeli
a year ago
Called to repair a tire on a 18 wheeler, they sure could do it but in order to send the mechanic over they needed a credit card info as security (which was okay somehow) but then I asked approximately how much would cost to patch a tire which had a nail on they said I don t know, BS,Guy comes by, fixes the tire and charges me $340. Like wth?2 hour minimum x $125Then I asked him why they didn t tell me that they have a flare labor of 2 hours ?His answer was ridiculous yeah we don t tell that to people over the phone If I know that they had a flat labor of 2 hours I d get a new tire which would cost me $300I do not recommend their service at all.Worst service I ve ever received.Service: Tires

  Dany Ramos
a year ago
I asked owner operators before this review, they all said over priced. I called 7 ish a.m for road service. Took the tech 30Mins to fix the problem. It was a fuse. They charged Me 2 and half hrs for duty . Plus travel time $81.00 . But then again $80 for computer which should be included in labor hour but his computer wouldn t read anything so why charge me . . I do appreciate getting me back in the road. But my bill was $545.00 for 45 mins they said they charge on duty time since tech left previous locAtion, that s where I find it wrong, because they already charging miles and tolls. $545.00 for 45 mins labor ???? I think they should take it more easy on owner operators trying to feed a family . Again thanks for getting me back on the road , I would be happy if they really did have to work for 2 and half hours with the price they gave me not 45 mins.

  Les DeLawder
2 years ago
Roadside mechanic was cool. Replaced my fuel filter, and got me up and running; at a very reasonable price. At least to me,it was. My boss didn't think so. I was dying out there at Love's; in 12 degree weather, with an inoperable truck. Much gratitude to 1st ResponeI. I'd call these guys again to help me out in a heartbeat.

  henry moore
4 years ago
These guys are AWESOME. I was stuck in the fuel island at the Pilot off I-88 with no air pressure. These guys came out diagnosed and fixed the problem in less than 20 minutes and followed my for at least 20 miles to make sure is was good. I am not the type of person to rate or review anything but my conscience made me say how awesome and no nonsense these guys are. Thank You for everything!!!

  David Raylinsky
4 years ago
We couldn't leave zero stars. They had told us they had a Mitsubishi Scanner and show up with the same snap on scanner my mechanic had. Then told us that we needed to replace the whole transmission after their road crew ran my truck up and down the road at 50mph. After they were done they immediately demanded $350 for payment. We ended up fixing the truck for $175 replacing a solenoid in the shifter panel and the were back to work. We called the company and asked to speak with the owner and never got through. A month later we got a phone call back and still not the owner on the other end of the line. I was told "Nick" stands by his word and won't give us any compensation for pulling incorrect diagnosis out of the air. Shows a real lack of respect that he couldn't pick his phone up to speak to another business owner. I made them aware of this negative review coming and they said they didn't care. If your extremely rich and have a broken truck please feel free to call Nick and the gang and they will gladly tell you anything they fell and take your payment before they leave the driveway. Also found it very strange that when the road crew was here they had no cell service so they used my phone. They had trouble getting through because the secretary said they scan calls and didn't recognize the number. Upstanding business practices.

  Rohan A
a year ago
Paid over $400, yet they still couldn't figure out that it was an issue with fuses, even after giving them some background on how the issue started. Yes that's right, $1 worth of fuses and 5 minutes. Too bad no negative star option!

  Alex Ivanov
2 years ago
My semi engine shut down on the road near Albany NY late at night. Chris responded very fast. He bled the air out of fuel system and one hour after I called I was back on the road.Service: Auto engine diagnosticService: Auto engine diagnostic

  Tiffany Reeves
a year ago
Owner is rude and they are over priced!!! They will charge hidden fees which are not disclosed before services are rendered. Owner threatened to slash my tires and call the cops because he assumed that my boss wasn't going to pay him.

  Allen Lawton (AJ)
2 years ago
Would recommend to anyone! They were extremely prompt and fixed one of our trucks within two hours of the call. Great company to deal with-Transfer EnterprisesService: Electrical

  Shipperz Elite
2 years ago
This Company sucks. They work with a towing company called Giest Brothers to rip you off. Said they could repair my Truck got it towed there for them to say they cant work on it. Truck was 6 miles away and they charged me $421 for a tow. Do not Use this Serice EVER!!!!

  Tyler Delaney
4 years ago
Wheel came off my camper and snapped all the studs off the hub, pulled up to the garage and told the guy what happened and what i needed and within 2 hours i was back on the road. Service was awesome a great bunch of guys. A+++ in my book!

  Michael Collard
2 years ago
Extremely fast road service on a Sunday evening.. got right to work and fixed my 2 air leaks in 15 minutes.. courteous and professional!! Definitely recommend...

  Steven Reed
5 months ago
$400 cleared codes DFS still stranded

  Bruce Dowd
3 years ago
GREAT BUNCH OF GUYS!!!! Went there to get both my front BRAKE CHAMBER'S replaced. These guys are animals, Hands Down!!!! They replaced both CHAMBER'S in like 1-2-6, That quick, forget about 3-4-5. Would definitely use guys again!!!!Service: BrakesService: Brakes

  sherry rousher
4 years ago
I screwed up the first post. So sorry. Can t say enough about Justin. Great drive. Nice personality. Respectful. Very knowledgeable and professional..thank you so much your help. So the axel came loose and sheared off end of axel which screwed up transmission So new trans. Lovely. Hope u got your internet. Have great holiday w/family. Ty again. And the cleanest tow truck I have ever seen!

  christian crossney
2 years ago
These are some great honest guys. Had a small issue with my truck. They said bring it by and had me up and running in 10 minutes.

  Patrick Burke
2 years ago
I want to thank Chris for showing up soQuickly even on Christmas Eve in a snow storm. Not only was his service professional, he got me back on the road fast. Thanks, Ray with YRC!Service: BrakesService: Brakes

  Ben Birch
2 years ago
Went to a TA cause i had to get a trailer fixed and i had a coolant leak the guy filled my coolant up and clamied i didnt have a leak and trucks good to go my company called these guys out within an hour they were there within 10 mins he found the leak the ta claimed wasnt there very nice professional guy he was honest he said leak is coming from radiator ill have to take it to a dealer or a shop to get it worked on but the fact of how he handled himself was amazing i asked him if it was his company because you could tell he took pride in his job not just show up and milk the labor cost

  King Arthur
9 months ago
Horrible mechanic upcharged like crazy added so much money for doing absolutely nothing would have rather called 911 than this place

  Leandro Rodriguez
a year ago
these people don't give road service, they don't have the right tools to do the job, they broke a screw when they change the tire and they have the brazen to say that I'm here at their time they change a tire, apart from the fact that they saw me doing the job, I couldn't have the toolService: TiresService: Tires