Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Linda Sherrill
2 months ago
Great service and got to our truck quick when we needed them!
dian Whocares
11 months ago
If I could give negative stars, I would! There is absolutely NO reason for the woman who answers the phone to be so rude. I don't know what's wrong with her... I'm thinking substance abuse or alcoholism. If not that, then mental illness might explain it. If she's a paid employee, she should be fired!Service: Car towingService: Car towing
Chummina Porras
a year ago
The lady from this business is very rude .. ready to get the money but not to allow us even 15 minutes to get the car off her property. On the other hand the husband was very attentive to my daughter and gave us a chance to see if we could get it started. We greatly appreciated his understanding
Kamea Toni
a year ago
The lady that works here and answers phones is an old grouchy ***t. She's disrespectful, will put you on hold for up to an hour, says she'll get back with you and doesn't plus if you're not making her money. She's not interested in your time.
khrystal salomon
2 years ago
Rude lady answering the phone! My car was towed and just needed to know where. She acts like it s an inconvenience to her. Well it was for me too. I even heard her cuss at me before she hung up. This is already a stressful situation and you lady don t help! Get some customer service
Alma Luisa
6 years ago
This company and the way they work are trash! Greedy company! My boyfriend had warrants for a speeding ticket and had to be taken in. The officer called me to pick up the vehicle because it was MY vehicle but did not want to wait 20 minutes for me to get someone to pick it up. I have 3 kids and that was my only vehicle. I accepted it and was willing to pay. I called and the lady who answered didn't give two craps about my situation. She said I had to wait till Monday (3 days) to get my vehicle back. I was upset because I wouldn't be able to take my kids out for the weekend but then I accepted that. I asked if I could get my stuff out of the van, my carseats, my house keys, money, etc and they refused!! I hope the money you get, that I worked hard for to get to my kids, is enjoyed. Dirty way you make your money but it won't be blessing for you. I understand you tow vehicles is your business but you do not have to take advantage.
Jorge Solis
2 years ago
was charged 2 days storage fees when my vehicle was there for less than an entire day, was also charged an hour and a half when it was picked up in 20 min there was damage to my vehicle and they dont want to assume responsibility, was told my rude amy to lawyer up well thanx i will!!! and yes there is a report with my vehicle and those should be enough specifications for whoever responds to this comment for a smart answer instead of denying and not haveing a civil conversationService: Special vehicle towing
Christina Nishimuta
5 years ago
No reason to not give 5 stars for service received on a late night emergency yesterday! Answered my call on the first try (unlike another alamogordo tow company that didn't answer, then hung up on me, then ignored my call...) The gentleman politely answered all of my pesky questions and made it to assist my family member promptly! He conveniently took my card over the phone and completed our towing needs with no trouble. What a relief! Thank you!
Kabota Hun
3 years ago
The driver was VERY polite and courteous, even a good response time.took my car where I needed taken to andno problem with the tow. He gave me a quote before as I asked and it even ended up cheaper then I was told. But now that I have looked at my bill is was alot more then it should have been. I was charged for a 29 mile tow but it was only 6 miles. I don't understand how that can be. I even know these people personally that Owen this company. But he said he could take it to the yard. Then it would have costed even MORE with day chargers an even another tow cuz it was not driveable. WOW!!! Is all I got. At least I got my car and my belongings home safe. That's all I can say that came out good. So I paid $238 for a 6 miles tow. Let that sink in.Service: Car towing
Becky Brockman
5 years ago
We would recommend this company for your future towing services. They were while within their ETA, the operator/driver Jose was very professional, kind and polite. We were out of our comfort zone as we were traveling thur New Mexico to visit White Sands National Monument. Jose made us feel at ease about our situation and was quick to get us back to our home base.Thank you again, Jose and 54 Towing.
Serena Layton
6 years ago
My boyfriend and I decided to visit New Mexico for Easter/spring break this week. Yesterday immediately after leaving White Sands National Monument our truck broke down leaving us stranded in the middle of the desert late on a Saturday. I called another tow company and was told that they had closed their New Mexico location and that I should call 54 towing because they re the best in the area . I called 54 towing and they definitely lived up to the recommendation from their competitor! We thought we d be stuck in the desert for a few hours but they arrived in 25 minutes, hooked us up and took us to a parts store in less than an hour. The drivers were very friendly and the rate was very affordable coming in under $150! I would definitely reuse this company if I was in the area.
S. T.
4 years ago
Awful customer service skills. Secretary there needs to learn how to communicate with general public. Not everyone that calls is an upset customer, some customers just need information. If I could have given a negative 5 I would have.
Michele McAlpine
a year ago
Jp and Chris were extremely polite and professional. They towed our 38ft rv they were so careful nothing moved in our rv. Great service thank youService: Special vehicle towingService: Special vehicle towing
Madge Duran
8 months ago
Very quick response. Luis was very polite and professional. Thank you for your help!Service: Car towingService: Car towing
Nichole
a year ago
THE LADY AT THE FRONT AMY WAS SO RUDE. SHE HAS THE UGLIEST ATTITUDE AND DOES NOT DESERVE TO WORK THEIR. CANT BELEIVE SHE WAS HIRED, SHE DOES NOT DESERVE TO WORK AT A JOB THAT SHE HAS TO TALK WITH PEOPLE.Service: Car towingService: Car towing
Phil Harrison
3 years ago
I HAD A GREAT EXPERIENCE WITH 54 TOWING. THE SERVICE WAS FAST AND PROFESSIONAL. MR. RUPP (DRIVER) AWESOME!IF YOU'RE A VETERAN OR ACTIVE DUTY PLEASE SUPPORT 54 TOWING!
Luis Luna
5 years ago
Absolutely garbage. Got taken in on a traffic warrant. TTowed my car. Didnt let me get it out for 3 days. Didnt let me get anything out of my car for 3 days. Rude and are charging me for every day that I dont pick up my car because they are closed
Bob Nunnelley
2 years ago
the tow truck arrived at the time they said it would. The driver was very professional The price was exactly what I was quoted. I highly recommend 54 Toeing.Service: Car towingService: Car towing
Bryan Hinton
2 years ago
J.p. and c.j. we're very professional didn't make me feel like an idiot getting my truck and trailer stuck 10/10 will use them again
Thelma Scharber
3 years ago
Single worst experience ever. Straight up abusive and rude. When I said you need to be nicer the man said "we don't have to"Service: Special vehicle towingService: Special vehicle towing
Custom Stucco And Construction
3 years ago
They came right away! They were super professional and helpful. Really appreciate all of their help!! Highly recommend them.Service: Car towingService: Car towing
Johnny Allen
3 years ago
They have good prices here are better than the first time I went even though their phone isn t working it is out of order he will give you fair prices and he is a very kind person as well
Gavin Sanders
4 years ago
Had a good experience with them, friendly staff and very fast response time, no problems here
Team Smith
2 years ago
Can t begin to tell you how unprofessional these guys are. Hateful, ugly, wouldn t recommend to my worst enemy.Service: Car towingService: Car towing
Michael Hogan
a year ago
I have had them tow bikes a couple of times.Services: Motorcycle towing, Car towingServices: Motorcycle towing, Car towing
Robert Lopez
2 years ago
Driver of tow truck was very respectful and responsible. I would recommend to others..
Kendrick Tibbs
5 years ago
Horrible. Stole out of my vehicle. Then said it was my fault for not watching the driver. Never use them
LSPanda 16
4 years ago
Friendly service and easy to work with...fast response time
Raptor
5 years ago
Would not recommend at all one of the worst towing companies in southern New Mexico
Lynne Mankins
2 years ago
Horrible!!! Wont deal with them again very rude!!!