R & L Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gavin Leonard
a month ago
Unfortunately wait time was a very long, even with an appointment for a very simple alignment nothing very extensive. I can understand waiting an extra 10 minutes after they brought me to my car to show me something that needed fixed and wrote up a estimate for a lower control arm but I was already there for an hour before that. It was a total of 1 hour and 40 minutes waiting for an alignment with a scheduled appointment time.I have done alignments professionally before and it never took that much time especially with an appointment.The front desk people were very nice, but the wait time was too long.

  dominic dahl-bredine
3 weeks ago
I can only assume that these people have no morals and feel just fine about ripping people off to the greatest degree possible with a professional smile.I was a mechanic for many years and in the last few years I have had 3 people reach out to me to verify the work that was suggested by R & L. I m all 3 occasions there was roughly $2000 extra items and labor that were not required. They even told a young single mother that her car was not safe to drive off the parking lot and she needed to have $3000 of work done. I fixed her car for her for $85 parts and one hour of labor. Nothing else was wrong with her car.

  Joseph Drake
10 months ago
R&L was highly recommended to me for work on my vehicle and they did not disappoint! Great work on grille guard installation. It looks fantastic. Very pleased with the work.

  Arl Weinrebe
a month ago
We had been to Gila Cliff Dwellings and on the way out the Transmission line broke. The pickup was towed to R&l service. They check the pickup over and determined that both lines should be replaced. The parts had to come from Denver. They kept us informed of delivery and time frame it would be repaired. We are very thankful for all they did to get us back on the road.

  Jasper Bassetti
a month ago
I had a few issues with my vehicle. They charged my a/C with dye and refrigerant for $300 and change to find the leak, and quoted me $5000 for new catalytic converters, o2 sensors, and a tune up. Being mechanically inclined and hvac certified, I felt I was over charged. I took it to another shop and the a/C work done was about $100 more than what it should have been, and I had just the new catalytic converters and o2 sensors done in tucson for $1600. I will NOT be taking my vehicle back there. I heard rumor.... I don't mind paying good money for quality work, but not being over charged and taken to the bank!

  Jes Jordan
9 months ago
My experience with vehicles and their mechanics is limited; however my limited experience with R&L Services has revealed a lot.My dad Chad Jordan, had contacted R&L to do simple tuning on his 72 Scout II international, around 2020.Their bill charged him for a variety of pieces and parts that were either not changed, or not installed correctly. For example: the distributor cap was not even clipped on, and the carburetor was missing a cap on a vacuum port...After a day of watching YouTube, and getting help from my grandfather, we were able to tune the truck better than what the mechanics from R&L could do on two separate occasions.I'm very disappointed also because, I was told in person that the owners spoke with my father over the phone and they decided not to work with him anymore. The only contact he himself has had with R&L was his post and their reply on this website.

  Jeff wasson
4 months ago
Friendly service. Have had work done there before with no complaints. This time, i talked to the person at the desk, and explained what service I had done elsewhere and the issue I needed fixed. I was told it was not a problem and their tech knew what was going on and could fix. A half hour job, told it would take an hour. Ok. It ended up being over two and a half hours. Nothing was fixed. Was told tech did not know how to correct the issue with my truck. I like the service and people of R and L, but this time I was disappointed with it all. Waste of time and money and fuel on my part. Seemed desk and/or tech did not listen to what I had told them. The one good thing was that the fro t counter only.chargwd me half an hour of labor.

  allison bateman
a month ago
Went in for a low tire fill up and a nail was the culprit, since I was going on a trip l didn t need any surprises they were able to get it fixed and on my way! Thank you, Elijah for your prompt attention to help me get to where l needed to be going!

  DIANE MILLER
4 months ago
From scheduling with Rachel through paying for services rendered with Jose, my experience with R & L was great. My husband & I have used R & L Service Center regularly over the last 18 years; they are ALWAYS professional, honest & efficient!

  F Streett
4 months ago
Took my car in for routine service, replace filters, belts, etc. Unfortunately had to go back twice because engine started running rough, but it turned out manufacturer had recommended wrong spark plug boots! Totally not R&L s fault, but not only did Elijah figure out the correct parts and rush order them, he installed them and replaced the spark plugs a second time, for no charge. The car is running better than ever! Thank you

  Chad Jordan
3 months ago
Not really happy with tune-up, vehicle runs slightly better on flat ground but still will not climb up a hill with power. Multiple attempts by the shop to fix it, hopefully someday they can figure out how to adjust a carburetor. Other minor parts replaced, fluids never topped off, air filter never changed, still backfires now and again. It seems like this shop takes time to fiddle around with the piddly things and did not complete the tune-up as requested. $1900.00 and still does not run correctly.Response: Nice neutral response thank you. The vehicle is not over 50 years old. It has a rebuilt motor that needed tuning up. You charged me for a carburetor kit, spark plug wires, distributor cap and rotor, lots of tuning up pieces and parts that never happened. So it tells me you never even looked under the hood you just charged me for parts. You knew I was out of town while this work was being done and I had to trust you to complete what you said you did. Once I looked at the vehicle a month after you did the work it's obvious you charged me for work you did not do, and the vehicle doesn't run correctly just slightly better. (A little better now thanks to Milton and Herbie from Cliff) I have a lot of custom work under that hood that is still there that you said you replaced. I only post this review so that you don't take advantage of anybody else like you have done me and my family. I've been around this town about 28 years and have a very good reputation of my work with integrity and honor leading my work ethics. Sorry you didn't learn that through your life.

  Chuck Grimes
2 months ago
I take all my mechanical issues to R&L they're very reputable company they stand behind what they do and they do quality work and I'm treated with great respect

  arnold Lopez
2 months ago
I had a great experience with the team of R&L Service center, Answered all the questions I had with my truck . Thanks for the work .

  Gary Maxwell
5 months ago
First time I found anyone who understood the problem I was having with the car and they fix sooner than expected at the quoted price. Good people, excellent service.

  Ty
5 months ago
I just got an oil change, which was a tad expensive in my opinion. However, the expense was balanced out favorably with a) being able to supply my own oil and filter, b) how quick the service itself was and c) the excellent customer service I received at the front desk and over the phone with the employees there.

  Pauline Flores
2 months ago
The guys at R&L did a fantastic job and I am very pleased with the recent outstanding job that was performed with precise and professional craftsmanship.

  Julio Barrios
7 months ago
Disappointed. Brought in the car with a noise, they diagnosed it needed the differential oil changed. I paid over 160 and the car was in the shop for over 5 hours. Noise didn't stop, I went to an in and out lube, they noticed the gasket wasn't changed so there was a leak. For 70 dollars they fixed the leak and changed the oil again.I felt R n L was not thorough, little attention to detail. Would not go back

  Meggon Wise
2 months ago
They were fast, friendly and had amazing customer service! Recommended by a friend and will Recommend to a friend.

  Pete Ordonez
3 months ago
The staff are very professional and always considerate of your vehicle requests and the technicians are all extremely efficient and experienced. R and L service center is a place you can trust.

  Abby Crumbley
5 months ago
Great service! Elijah was very helpful and communicative and had everything fixed in a very timely manner. Rachel was also very pleasant and helpful.

  Jessica McClain
4 months ago
Great experience. Problem was fixed on my truck fast and efficiently. When Toyota Stateline couldn't figure it out.

  David Wilguess
6 days ago
I have to say I am happy since 1 was my grandson doing the work and the other a friend so 100 percent on this.

  Carl Leming
3 months ago
Would not even discuss helping me because I had my own oil sending unit. They just wanted to upcharge the parts they get. All about the dollar!

  Barbara Teuscher
3 months ago
Thanks R & L for getting us right in that very same day to replace the battery on our Subaru! Much appreciated Jose

  Dana Burfiend
8 months ago
Great service from an amazing team at R and L. Had an emergency and they took me in right away and had me rolling in just a few minutes. I highly recommend and greatly appreciate the friendly, quality service I received. We will be back!Service: Steering & suspension repairService: Steering & suspension repair

  Ricky Billett
5 months ago
Did a great job. I was always aware of what needed to be done and the cost of the work. My old truck is running good again.

  Barbara Wood
4 months ago
Service was great and the vehicle handles so much better! Awesome service team from start to finish

  susan wahle
3 months ago
The staff were courteous and very patient with me. I appreciated their willingness to help very much!

  Jene Moseley
3 months ago
Very professional work. Fast and efficient. I highly recommend R&L Service Center for vehicle maintenance.

  patrick criswell
9 months ago
I received great service on car a/c. Had an appointment and they were ready for me. I received updates as work progressed. Very professional and courteous staff. Also observed service given to others as I waited. All received excellent help. Highly recommended this shop.