NAPA Auto Parts - Weise Auto Supply Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ruth Duarte
2 months ago
Don't trust the website! Online inventory doesn't match what the store has. I have trusted the site and when I ask for the part they never have it.( 3xs) Plus the employees are rude, I had to say hello 3 times for a response. If you call your put on hold for ever. I understand that it's hard to be in retail but if you treat people with respect you will be respected. The person that "helped" me acted like I didn't know what I was asking for. Women can also, get dirty and be under a hood. He questioned me if I was sure on the engine on my truck. Dude, I special ordered my truck with a 6.2 engine!

  Davin Morris
7 months ago
I stopped in while on vacation and needed a part for my truck. Very knowledgable staff and everyone was super friendly. I don't live in the area but if I'm ever passing through the area again and need something I know where I'm going! Thanks for the great service!

  Racquel Martinez
9 months ago
I have been a customer there for 5 years, I have never been disrespected by a man in my whole life the way West the owner did. I will never go there again. Bad service to the fullest. I called and talked to an employee, he said I had a life time warranty, when I got there West would not except it. Vulgar language is not exceptional when you own a business.

  BD Reviews
8 months ago
Exceptional Customer Service!! Wes & his staff are always willing & able to help us find the parts we are looking for. They are definitely our go to parts store!

  Bee g
11 months ago
Yep, I needed to pick up my last piece of the puzzle, so I stopped by to get it. I hope to put the tie bars together and get the front end aligned. Thanks NAPA for all the help!

  Mary L. Johnson
4 years ago
Super nice employee, good prices. And if they don't have it you can order it. Holiday sale going on right now.

  Marianna Hatten
4 years ago
I've shopped here for 20 years and staff has always been pleasant and helpful in every way. NOT NOW! Went yesterday with a 12V battery I bought there last July; it was not holding a charge; I had the sales receipt. Young man, Albert, was not at all attentive and grumbled that he would have to test it (charge it and put a load tester on it) and I could come back in 1/12 hours. Went back and he said in a somewhat snarly way that it tested fine; nothing wrong with the battery. I asked for the battery and my paperwork back and he had to dig my paperwork out of the trash can! I should have made him show me how it tested because I got it home and put my multimeter on it and it was only 11.2V. Took it back today, same guy was the only one available, and I explained it's a bad battery. He didn't even re-test the battery! and said they didn't have this model in stock and would have to order it to be in Monday. Another guy, on the phone the whole time but obviously listening in said "You should have called to see that we had it before coming" which yes, I suppose I could have but it's a standard 12V battery. So Monday I will make my 3rd trip (60 miles R/T) to get it. And they're using a prorated warranty saying the full warranty is 3 months (I thought I read online it was 12 months so now I'll have to look that up again to see if they are cheating me) so I'll have to pay $50 more for a $100 battery that lasted about 6 months. And that will be my last trip to this Napa; lots of other auto parts stores in this town and I won't put up with rude service at this one.

  Vitaly P.
2 years ago
NAPA always got things that no other parts store has or even heard about! Parts are always quality, and this time it was a half price online monthly promotion! Paid online, picked up in store within a couple of hours. Quick and easy! Will have to do that again soon!

  Candessa Candy C
a year ago
Great customer assistance , clean and friendly place to shop . Very slow at the cheaat the checkout but other then that wonderful place

  Sitara Trumbull
4 years ago
I called looking for oil and filters for two different cars twenty minutes before closing time. The man who answered the phone looked up all of the info we needed and boxed everything up for me. All I had to do was come and pick things up. The employees there were kind and polite. I will absolutely be back again.

  Frank Ward
2 months ago
Great service and great employees

  Alden Markby
2 years ago
My go-to for parts my auto repair business, Meticulous Motors LLC. Helpful staff, solid warranty. Been using them for 10+ years!

  Erin Romero
7 months ago
Great service and very help staff.

  Wolf XWK
6 years ago
The staff here has a great deal of knowledge and expertise that you won't find at the other part stores in town. They tend to be a little on the busy side for the number of staff they have, but I would still rather wait a little and go here compared to any other place in Santa Fe.

  John Froehlich
7 years ago
I've always had good experiences here. Their staff is all very knowledgable and friendly. I can always find what I need here.

  Mehmet Kutsal
2 years ago
I go here when I can t find what I m looking for anywhere else. I ve never been let down although I end up paying a higher price.

  Sara Mitrecic
7 months ago
Great service and awesome staff!

  Dino Quintana
7 years ago
So sad when a small awesome store gets bought out by a large company.napa does charge more than their competition but I never minded because I felt they had better parts.not so I purchased a lifetime warranty center carrier bearing a couple years ago for a truck that gets driven rarely it went out and when I went get a new one they did not have me in their computer. Why did they put my information in if they would not honor the warranty. Goodbye napa hello AutoZone

  Amanda Martinez
6 years ago
Helpful, friendly staff. Only problem is they have a very rough parking lot and it has a very steep entrance. It is also not handicap accessible as the entrance is on an awkward hill with a narrow walkway.

  Katrina Athena Martinez
a year ago
Great service!! We come here to get our Japanese oil.

  Yolanda Visarraga
4 years ago
Went in orederd a clutch sold me the wrong one 4 times !!! 4 times!!!! Finally gave my money back after a week and a half of back and forth with them and told me to go somewhere else should of told me this the 1st time!

  J. V.
11 months ago
Always have the parts I need for my car, thanks Theresa

  John Legits
5 years ago
They usually have everything I need if if they don't have it they can get it within a half a day most of the time salesman are really good at what they do

  Gerald Sisneros
9 months ago
Great prices and very helpful

  Brandon Trimborn
4 years ago
They have the parts that others dont. They are always nice and easy to work with. They know their parts! They are all very knowledgeable!

  Cole Burrows
2 years ago
Great staff, great managment. Always willing and able to help you.

  Dianne Ryan
4 years ago
The gentleman at the front counter was very informative and helpful the times I have been there...kudos!

  Betty Seymour
3 years ago
They ddnt have wat I needed.. but I havnt been there in a very long time

  Gerald Sisneros
9 months ago
Nice guys and great price on oil

  Mia Speckled Rock
6 years ago
Only place in town that had caliper anchor plate bolts. Employees were super helpful and friendly.