Mercedes-Benz of Santa Fe

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brett
3 weeks ago
I'm not one to write reviews - in fact this is my first Google review. I want to especially thank Elias for dealing with my hustle and making a deal work. There are few dealers that I have dealt with that have gone to the lengths that this particular dealership went to to make sure that I was happy and satisfied with my vehicle. Not only that, even though I can be very abrasive and aggressive they gave me a great deal on my trade.I am over the moon happy with my car, it was shipped almost 2,000 mi and in better condition than I expected - mint.I can only give praise to the dealership and anybody looking to work with them. They are communicative, easy to work with, and it's not the typical dealership experience where you're getting hustled.I want to thank Elias and the entire team over at Santa Fe for their work on this.

  J C
a month ago
Terrible experience from a salesman on staff today. I called for assistance in activating my Mercedes me connect functions for my AMG, as I locked myself out of my house, but had a spare in my car that I could get if this salesman helped activate the unlock function on my car. He told me it only takes a few minutes and to call someone else.. after I begged and explained the predicament that I was in he said ok hold on one second , placed me on hold for 10 minutes and hung up. I called back and no answer. I was helped with my last Mercedes from people on staff, but not this time? Too bad I wasn t there in person buying another expensive car from this guy to give him commission.. I m sure he would ve been helpful in that situation.

  Pedram Ghafourifar
a month ago
I live in Albuquerque but took my MB to Santa Fe because of the outrageously unacceptable service I received in ABQ and the hostility of their service manager and rep. In contrast to the disastrous ABQ shop, the Santa Fe Mercedes dealership staff was friendly, professional, and they completed the work on-time. Santa Fe Mercedes dealership did a great job servicing my AMG and I will use them again in the future.

  Pavel Petrov
4 months ago
What a bunch of clowns, including their general manager, Michael. Drove today from ABQ with another person so I can make a deal and drive the vehicle that I like back, I was very interested in a C43 amg which I have been following for the past month. I have offered them a very reasonable amount for their vehicle and I also mentioned to them that I m ready to purchase it in full, no bank needed for this transaction. General manager Michael was the rudest, unprofessional and ignorant person I have ever talked to in my life. Literally he told me that he doesn t need my business and I should be leaving their dealership, all this in front of all sales reps, staff and other clients. I ve never been to any other Mercedes-Benz dealership that does not care at all about making you the customer priority! I ll be filling complaint with MB USA about this dealership and the general manager Michael Martinez.

  Bart Stears
2 years ago
I'm pretty loyal to my local dealership, but when they didn't have the car I needed, I went searching online. Mercedes Benz of Santa Fe had the car I wanted. I reached out to them and they were incredibly prompt and fair. I experienced absolutely no games or surprises with doing a remote transaction. They even drove the car 5 hours to meet me! Michael, Robert, and Michelle went out of their way to make this experience as easy as possible.

  D Sanchez (DS)
a year ago
Pass on Robert! After purchase Car malfunctions driving it to Albuquerque from Santa Fe and I can t check manuals because they are not in glove box. Malfunction beeping on my screen, I m freaking out and Robert s answer is take it to the dealer it s covered under warranty. Really? I told him I m not happy buying a car that has issues hours after I buy it and he responded You test drove it . We have no way of knowing . No apology no empathy just blame me!Also I kept asking him about the AIM inspection they do before I bought the car and he said he would show it to me, then he said he was having problem with the website and couldn t log in. After my car breaks he stresses that I need to take my car to have an inspection at the Infinity dealer. I told him I can t Nissan said computer on car is broken and needs to be replaced they will have it for 5 days. Robert is unhappy to hear that and states inspection needs to be done immediately and I have to sign and return back to him and that it s going to delay my paperwork. I then decide to ask him is this the AIM inspection and he says yes. So it was never done prior to me buying the car and now he wants it done and signed after the fact. I did have the AIM inspection done and I have questions and you can t talk to anyone from AIM. No one knows how to reach them and the number on paperwork is out of state and I ve left 3 messages and no call back it s starting to feel shady. Funny thing is I ve had my registration and my new plate and my payment stubs for over a week so what paperwork is this going to delay?On a brighter note, other workers at Mercedes Benz were very nice the finance person and a salesperson named Elias. Elias showed me my 2021 Nissan and started the paperwork for me since Robert was half an hour late for our appointment. Elias should get any commission on the sale of my car. He was very nice, professional and had the utmost integrity helping me with car and paperwork when Robert wasn t there and he was helping without getting any commission on sale. Every time you go to a car dealer you think you are prepared from past experiences but some salespersons always find a way to earn their unfavorable reputation

  Evelin Garcia
5 months ago
The owner is extremely rude and did not even take the time to say hello. No one came to help us at the sales floor when I was just wanting an amount for the wire transfer for a Maybach that I like there.

  Anthony Salazar
4 years ago
Just purchased my fourth Mercedes Benz from Michael Martinez at Mercedes Benz of Santa Fe. As always, Michael provided excellent customer service and worked with me to ensure I bought the vehicle best suited for me. Michael always makes the car buying experience a pleasure. Like a lot of people I found buying cars to be a long and tedious process. Not so with Michael at Mercedes Benz of Santa Fe. Michael will work with you to find the best new vehicle solution for you and make the process as streamlined and easy for new car buyers. I highly recommend Mercedes Benz of Santa Fe to anyone looking for a great vehicle! Thanks again Michael!

  Michael Kime
9 months ago
I just bought a 2023 S500 from these guys online. The salesman (Elias) was responsive and did a good job but the quality of this dealership is sub-par and does not meet the standards of the Mercedes brand.The car was advertised with ~3,500 miles and when I got the closing docs, the odometer was ~4,500 miles. 28% more miles that advertised. When I questioned it I was told not to worry about it - there's a lot of warrantee left... weak.Next the "finance manager" managed to spell the buyer's name wrong on the purchase docs. Not consistently wrong - but a variety of wrong misspellings. Impressive lack of QC. They were't able to get a FedX label printed so the package was sent late. Again, impressive.Worse thing for sure - when the car was shipped, they hadn't even bothered to clean it. There were snack-food pieces in the back seat. When paying over $100K in cash for a Mercedes I expect a higher level of service.This dealership needs to have a look in the mirror and get their act together unless, that is, they strive to attract less discerning buyers.UPDATE: So Mercedes of Santa Fe posted a response to my review asking me to call them. I called - left a message with no call back. Today I tried calling twice and no answer at the dealership and ultimately went to a voicemail that's full.Furthermore, it's been more than a week and I still don't have my closing docs or title to my car. I'm beyond unimpressed by these guys and now am getting concerned that they might be a total scam. If I could rate them lower than 1 star, I would.Really unfortunate - terrible service.

  Dakota Catman
2 years ago
As silly as it sounds, I collect license plate frames from MBZ dealers I see while on vacation. I was in Santa Fe for a few days and made MBZ of Santa Fe a stop. Vivian was the coolest she personally took me to the boutique to show the items in stock. Not only did she give me two different license plate frames, but she threw in a hat too. Wow! We had a great chat and I left with a huge cheesy smile. Thank you Vivian!

  Oleg Aulov
a year ago
These people are absolutely amazing, kind, and honest! I highly recommend this dealership.In 2021 my wife and I were on a multi-month cross-country road trip from Virginia to California and back when the drive shaft on our G-Wagen broke and started to make cluncking noises.We had to go on a detour from Telluride to Santa Fe to get the car repaired. The dealership was able to make the time to accomodate the repair, and special order the part the same week that we arrived in Santa Fe. They gave us a discount on a very expensive part, and were very reasonable with the repair costs too, and did a great job.Keep in mind that this is a small dealership and their main priority is their local customers. I am very grateful that they were able to help me so quickly.Special thanks for Larry Montoya, the service manager, and Jacob Rivera, the parts manager.Thanks so much, Larry for helping me, and for the off-roading recommendations around Santa Fe!

  G. Lance Bell
a year ago
Quick shout out to the service team at Mercedes Santa Fe. We have an older 13 year old ML350 and the service we received was finished before it was promised and perhaps the main reason I am writing this is that Anthony the service manager and his service advisor Robert are both available when I reached out. Anthony, answers the phone and returns his emails. The communication is tops with this team and this is very important when you are out one vehicle.

  Venessa De Los Santos
a year ago
Elias Martinez is the best salesman. Answered all our questions and has been helpful since the day we bought our car in January of 2022. I still get my questions answered by him. We will always return to the dealership for any upgrades or assistance. Thank you, Elias, for always being so friendly and attentive. We truly appreciate you.

  kim perkins
2 years ago
We had a very positive experience with the sales team at this dealership. We purchased a used vehicle that we saw online. We spoke to the sales manager before making the 5 hour trip and he was very honest and up front about its condition. Once we arrived, we were well treated, the vehicle was as described and it was very easy to work with Michael & Robert of sales and Michelle in finance. We highly recommend MB of Santa Fe and would buy from them again. We live in the Denver area and have MB dealers close by, but this experience was easy and stress free. Based on our experience, this dealership values clients for the long term, not just for one transaction.

  james naranjo
a year ago
Awesome customer service! Andrea is the best. She made my car buying experience so seamless. I have a busy lifestyle and she was able to work with my schedule and make everything so effortless! 10/10 recommend!!

  Buddy Fichera
a year ago
Very poor experience with this dealership. I purchased a Mercedes from them, and sold it 30 days later. When I asked for a refund for the pre-paid maintenance, they refused to rebate the $1,850. They tried to blame it on Mercedes Benz and took NO responsibility . The business manager never advised that this money was completely at risk. I have verified that other dealerships DO NOT OPERATE this way.Lastly, before posting this review, I asked the GM , Michael Martinez for written proof that I signed such a one way agreement. I have heard nothing back.

  Justin Rinehart
2 years ago
I was recently traveling through the Santa Fe area when my Sprinter Van lost power about 10 miles outside of town. I limped it into town and went directly to the dealership. They were closed for the night but I saw one person inside still working. They saw me in the parking lot and came and opened the door to see if I needed help. I explained my situation and they told me where I could park until service was in the next morning. As soon as the service doors opened up I asked if they could help me and they did. They immediately ran a scan on my van and determined that I needed a new air filter. I purchased the filter put it in and away I went. They saved my trip! Thanks so much for the awesome customer service and help!

  Andrew White
2 years ago
I needed a simple battery replacement but was told by a very unhelpful person in Service that this could not be done. I ended up buying a battery from the Parts Dept. and searching for someone in Santa Fe who could do this work. In Texas we receive a much higher level of customer care from Mercedes of Grapevine. My wife and I have both driven Mercedes for over twenty years. I was very disappointed by the lack of customer care from Mercedes in Santa Fe.Hopefully this can be addressed to avoid future bad experiences.

  Alex Angel
6 years ago
First, I have to say i was hesitating going to this dealer due to the poor reviews i read. Honestly, this was my best car shopping experience so far and this is my fourth car. Michael Martinez the manager was really helpful and professional. I did my research about the car i wanted before i went to MB of Santa Fe and pretty much we made a deal in 5 minutes. Michael and Abigail made this experience great!I also went for service due to an update in the car audio system. I have to say the service people were nice, professional and polite. The service manager reserved a loaner for me so i did not have to wait at the dealership.My PERSONAL experience with this dealership was great! They paid off my old car quick also the trade in offer was more reasonable than Honda of Santa Fe . Definitely, i would buy a car from them again.

  irezumi79
a year ago
How bad can a service department be oh let me tell you pretty bad. Vivian Valencia in service has to be the worst service advisor I have ever seen. She has no clue about Mercedes policy and zero customer service skills and I'm pretty sure no service writing experiance either. We brought in a vehicle twice, the first was for a vehicle inspection on a car we had purchased along with an oil change. When we returned I asked about the inspection and measurements on tires and brakes. I was told everything looked okay and at some point we may need tires. I asked for the measurements and recieved a blank stare. When I asked about brakes after paying for a complete vehicle inspection I was told she didn't have the measurements because that would require taking off the wheels, well no chit. The two people I saw in service dressed terrible looked bad and are terrible at their jobs. I'm not sure how somebody can be that bad at every level at her job and still be employed it's amazing that' this dealship can ignore this problem so blatantly. You would expect a higher level of service at Mercedes dealer and you would be right.We called other Mercedes dealers around us and they were amazed at the lack of professionalism in santa fe I wrote service for six years, Vivian shouldn't think that everybody that comes through the door doesn't know cars or service, I know both.

  m kay
a year ago
no one answers the phone. no one helps u while u stand and wait patiently. workers hold up a finger and tell u to wait while On their cell. maybe put a dmv number system in place? Since everyone cuts in line. worst service, unhelpful employees. Tracy in reception is sweet. Lobby is nice. Do better Mercedes

  Alex
2 years ago
Jacob in parts department was rude and not helpful, he was more concerned about a private issue over the phone than gaining my business. The service coordinator was unfriendly , seems like I was bothering them @ 11 am!!. Luxurious cars but poor customer service. Better to drive 45 minutes to Albuquerque.

  Tim Trubnikov
3 years ago
Unless you are local, think twice prior to dealing with these folks. After being unable to reach sales over the phone on Thursday afternoon or Friday morning, I filled out an online inquiry form which prompted a generic e-mail note from the general manager that I promptly replied to. Instead of an e-mail reply with answers to my specific questions, I finally received a phone call from a sales rep late Monday afternoon, then booked the earliest flight available on Thursday. After trying to reach the dealer for 2hrs on Tuesday morning, I was able to speak to a receptionist who promised to have the sales rep return my call after he is done with a customer. I did receive a call after 4pm, notified the rep about my travel plans, arrival time and the need for pickup, then reviewed additional information and photographs provided a few minutes later. On Wednesday, I stopped by the bank to get cash (the only payment option for out-of-staters except for a bank wire), then called the sales rep just to learn that the vehicle was sold the night before to some local pass-byer and he left me a voice message mentioning that (which I have not received). Not to mention that I wasted enough time and several hundred bucks on airfare, I did not even get a chance to look at the car that I have been searching for a while and was serious about purchasing. Apparently, Midwestern and East Coast dealer ethics and integrity standards are different from what these folks have demonstrated -- clearly unacceptable for any dealership (Mercedes in particular). Earlier this year, I was refused a transaction at a MI Ford dealership only because they already had a guy planning to fly from New England 5 days later while still working on financing. I could definitely respect such a commitment. On a positive note, I will never deal with this outfit again: will leave it to the local customers who must be accustomed to this kind of treatment.

  John Lambert
2 years ago
Well it has been 3 months since I wrote this review and approximately another 4 months since we purchased the vehicle and it has been nothing but crickets from the dealership. I suppose that is their definition of good service. Very unfortunate for those that wish to do business with them.Purchased a 2005 BMW 325ci from Mercedes-Benz Santa Fe and am quite disappointed in their service. Upon viewing and offering on our vehicle the process was quite smooth. The Manager agreed to repair a few items which included the front bumper which was detached from the passenger side of the car. We were told it would take a week to make the repairs and when we called to see if the vehicle was ready was told that none of the work had been completed. They then said it would be another week to get everything repaired including the bumper. A week later we had to call again to see if the vehicle was ready and was told it would be in a couple of days. They delivered the car to our house and upon inspection found that the front bumper was not repaired. I obviously asked about this and was told we could bring it to Sandia BMW and have them invoice Mercedes. I made note of this on the delivery paperwork for the record. The next day I received a call saying this shouldn t have been promised and was asked to sign new paperwork without the notes, which of course I refused to. Even after several emails and follow up calls to the dealership I never heard back from them, they ghosted me. I then took the BMW to a local repair shop that was recommended by Sandia BMW and found out why they ghosted me. To repair the bumper they would had had to replace the enter bumper as the clips were broken that attaches it to the wheel well panels. I have owned high-end vehicles for years and I must say this was the worst post buying relationship I have ever had. If they hadn t promised to repair the bumper I wouldn t have an issue, but the fact is that they did and they didn t even try to settle the issue with a partial offer of compensation for the repair. My next step if I do not hear back from this review is to contact Carlos Garcia directly.

  Ron Mortenson
2 years ago
Untrustworthy service advisor. Previously caught her in a lie, never answers her phone as it always goes to voice mail. Previously left numerious messages asking for a return call which wasn't made. Had an 8:00am appointment for 2 hour recall of SMART Car. We went on errands and back at 10:00 and vehicle wasn't even in the shop yet. She claimed a tech overslept but she knew that probably at 8:30 which meant she had plenty of time to call us and suggest we kill more time. Instead we came back as expected for 2 hour repair and wound up just sitting until 12:45 in other words that 2 hr repair took 5 hours. Never was a loaner car offered and our interpretation was that she knew we were out of towners so realized we wouldn't return and treated us that way. Ever since i first attempted to set up this recall I've experienced poor communication and caught the service rep in a lie. I'll never go back to this dealership either for my Smart Car nor my Sprinter. We've had major work done at 7 Mercedes Dealerships around the US and always very pleased. This dealership has major communication problems and realibility issues in the Service Dept. Ron Mortenson

  Mehmet Kutsal
4 years ago
Haven t bought a car there (yet) but have my 2015 GLK Diesel serviced there regularly. The service manager Larry is always courteous, knowledgeable, and prompt. Since my car is out of warranty, I looked into using a smaller privately operated shop but decided against it. If you take good care of a Mercedes, it will take good care of you!

  H Ray
5 years ago
The most helpful service personnel of any car dealership I have ever visited. On one occasion they went far beyond the call of duty to get me back on the road by helping me get new wheels that very day. Another time they were cost conscious and did not put the hard sell on me to fix a small problem. They cost a small amount more than a generic mechanic but they have experts in Mercedes repair who can do things others cannot.

  Robert Ryan
a year ago
Worst Mercedes service department in the Southwest. Won t answer phone calls, won t return messages, don t provide updates on your vehicle, and otherwise have zero sense of customer service. Lazy and shady.I wrote a more extensive review earlier, last week, but apparently that was taken down. Go figure.

  William Utter
6 months ago
My car was there for quite awhile, however the staff and service department were great

  Tim Donley
6 years ago
I wish I had read all the reviews before I made the decision to drive from Albuquerque to look at a vehicle here. I have purchased 4 Mercedes Benz in total, 3 from other Mercedes Benz dealers. I called a few weeks back to inquire about a Certified Preowned C300 that was listed on their website. I explained to the salesman that I had a specific budget in mind and I didn t want to make the drive unless I could get the vehicle within my budget. He said that he doesn t like to discuss pricing until the customer has looked at the vehicle . I explained that I was very familiar with this particular model and have owned the same model 2 years older. The salesman insisted that I come down to look at the vehicle and didn t want to discuss price over the phone. When I pressed him he did say that he could work with my budget and that he had never lost a sale because of price . I made the trip to test drive the vehicle. Not only was the salesman not willing to negotiate the price, but he tried to dismiss my concern regarding the 3 rims on the vehicle that had significant scrapes and chips in them. The salesman tried to tell me that this must have happened by one of the lot guys and it wouldn t cost me that much to have it fixed . Why would I spend $30k on a vehicle with messed up rims. Waist of my time! Worst experience I have even had at a Mercedes Dealership. Felt more like a used car lot experience.