A-1 Transmissions

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cobey Swartz
10 months ago
If I could give them 0 Stars I would. This is by far the worst transmission shop in santa fe. Took my 2018 Ford transit connect Four a transmission Rebuild they Had it for three months And every time we went in and asked if it was done they kept coming up with excuses as to why they had not gotten to it yet. Finally after three and a half months of waiting and threatening lawsuit they finally got it done Or so we thought. After one day of driving it the transmission started making a really bad winding sound. The transmission started slipping gears again. Took ot to another shop. Don't waste your time and money on this place. They aren't worth the dirt on my shoe. Matt is totally unprofessional

  Steve Steve
a year ago
They serviced the transmission on my early 60 s factory automatic transmission ,did a great job! His staff is professional and Matt the owner who works with them and runs the company for many , many , years is a very nice person. If my transmission ever needs repaired,A 1 is the only place I will go!

  Gary Wells
2 years ago
We were left stranded near the I-25 on-ramp when the car simply refused to move in any gear.Santa Fe is not our home town so we were ~really~ feeling stranded! Five-Hundred miles from home, we got the tow-truck and the driver suggested A-1 Transmissions as the place to get help.We met Matt who immediately came across as wanting to help but also told us he was quite backed up. He said, however, that'd he'd try to get us a diagnosis as soon as possible.To our surprise, the diagnosis was completed in only a few hours.The part we needed (shift controller) would have to ordered, then programmed for our vehicle. We decided to rent a car and go home and wait.Matt kept to his estimated schedule for the repair and also, to-the-penny on his estimated cost.We drove the rental car back to Santa Fe to pick up our car, but after test driving Matt said that he was sorry but there was additional damage inside transmission that they had missed The controller was definitely bad, and the fluid inspection had indicated no internal problem ... but there was an internal mechanical failure.To be clear, I don't fault the shop for the diagnosis. Here's why ... as a former mechanic myself I would have made the same diagnosis.When it was discovered, the best course of action is just to replace the whole transmission. Matt put us in touch with a distributor in California and got us his very best price on a replacement transmission. Then, he let us order it directly ... no middle-man markup.Now, we had to return home and come back once the transmission was received and installed. Another thousand miles round trip and rental car.When the car was finished, Matt went a long way to help us out with the expense of the replacement and I felt as though he went way above and beyond in his customer service to us.It was a huge challenge to have a major transmission failure while on a road trip but I could not have asked for a more supportive shop than A-1.I also wanted to mention that I am very impressed by Matt's technical knowledge and obvious level of familiarity through experience.To summarize, we had a one-star kind of night with a broken car in a strange town and Matt turned that into a five-star experience with his shop. Everything about our situation was handled professionally and with utmost courtesy. He called us when he said he would, he always came to the phone to talk to me when I called him and he remembered us by name after two weeks' time gone by.The car came home 500 miles as our "test" drive. It worked flawlessly; actually it was better than the original transmission.So yes, I recommend Matt and A-1 should you need transmission work. I might go so far as to say go out of your way to use that shop.Service: Transmission

  David Martin
a year ago
So about a year ago I go to Matt at a1 and get the transmission on my dodge 2500 rebuilt, I told him I had just put a new torque converter and I wanted to keep it because it was performance. He kept my truck for over 9 months "rebuilt it 3 times" and every time they said it was done there'd be a problem like 3 broken pumps from forcing things together also they burnt up my guage cluster... For some reason it was removed. So this weekend I go pickup a flat bed (just the bed), and my truck completely lost overdrive and was shuttle shifting and trans was overheating so I stop in el paso had a shop look at it and shop said they put the wrong oil and had replaced my t/c with the cheapest possible option. Another transmission here we come. Do not trust these scam artists theyll tell you what you want to hear that's it, Matt is the worst mechanic in santa feService: Transmission

  Jeremy Cowell
a year ago
We had A-1 Transmissions do a complete rebuild on our 2015 Buick Enclave. Matt called to let us know the vehicle was done. After my wife picked it up the engine began cutting out. Of course we were very disappointed/upset. Matt made it right. He paid for a rental for the next two weeks while he had another shop fix the issue (reprogramming the computer). It now runs perfectly. Very smooth shifts etc. I highly recommend A1 Transmission!

  john rambo
2 years ago
We are from out of state and our transmission left us stranded A-1 was recommended by 2 people we know. We called several places but Matt was super helpful and when making our decision on who to use Matt was the easiest choice. We hat him rebuilt our transmission and he even got it done ahead of schedule. I really can't sa y enough good things about A-1.Service: Transmission

  Joseph Boll
2 months ago
Matt and crew are awesome. I highly recommend them.

  Patrick Chavez
2 years ago
We Took our Honda to him and we planned on putting in a used transmission. He did and there was issues with that transmission. He took it out and rebuilt our old one. He went above and beyond for my wife and I. Mat is very honest and handled every situation with ease and great customer service.

  Loretta Martinez
2 years ago
My son took his car here based on some reviews listed. Extremely disappointed!! My son provided a new transmission and all new parts. They took over a month to even work on the car. Admitted to mistakes and had to correct. The day he picked up the vehicle it left him stranded on the way home. It had to be towed home. He should have been refunded full cost charged but was only given a portion of money paid. He now is dealing with damaged new parts that had to be replaced and having to find another mechanic.Poor service!!Don't take your vehicle here!!!Service: Transmission

  Betty Austin
2 years ago
So grateful for these guys! Thorough work and wonderfully communicative mechanic and owner. They quickly helped me out of a jam when my Honda was acting up on a big drive from Texas to Seattle. Can t say enough kind words about this shop.

  Medha Dutt
3 years ago
I m so glad we found this shop. Firstly, Matt is such a lovely, reassuring presence to be in proximity to. On top of that, we felt like he had an honest desire to help anyone he could.I called to ask if we could walk in to the shop with our truck that had some issues we had tried to diagnose. He listened to us, offered us a free transmission specific diagnosis, even though he was booked out for the coming weeks and we were leaving town the next day. He test drove our truck, looked under it, and gave us instructions on how we could solve the issue ourselves.It meant a lot to us that he took out time from his schedule to help us, and that we could continue our trip reassured that our truck was healthy. If you are looking for honest guidance with any mechanical issues, I think you should stop looking any further!

  Mike Burris
2 years ago
Matt and the team did an excellent job rebuilding my transmission! They were able to get it done faster than expected and I have all 4 gears now. The transmission shifts smoothly works like a champ.Thanks fellas!!!Service: Transmission

  James Baca
5 years ago
Matt, the owner, is a man of integrity. He rebuilt my transmission in my 2007 Ford F-150. I experienced some problems with the transmission after the rebuild and after the expiration of the warranty period. I took it back and he found a faulty part that broke in the transmission. He had to completely rebuild the transmission again at no additonal charge. My truck runs great again. Thanks Matt! I highly recommend A-1 transmission.James Baca

  Keith Von-Edward Hamby
4 years ago
Just took my truck out for a test drive on the highway I got my truck back yesterday afternoon from A1 transmission and I've got to say that they did a wonderful job with the rebuild of my transmission before going up the hills it woild always downshift now that the transmission has been rebuilt no more downshifting going up the big hill feels like my torque and power is back in my truck thank you so much for your professional work I would recommend A1 transmission to anyone looking to get an overhaul of their transmission. Matt the owner was very knowledgeable. the price that was given was the price that I paid no hidden fees like other places where they tell you one price and then when you go to get your vehicle they takin all these extra add-ons thanks again for your professional help.

  Jackie Gonzales
3 years ago
How refreshing to work with a professional and honest mechanic.I have been experiencing transmission problems and unfortunately had unprofessional and a dishonest mechanic.Thank God for Matt at A1 transmissions - He was able to diagnose my vehicle and fixed it once and for all.Keep up the fantastic work A 1 Transmission!

  Josh Maestas
2 years ago
I would strongly recommend that you look for a different mechanic.. I cannot begin to explain the disappointment of having taken my poor car here. The quoted timeframe went from a few days to over a month and then a leak was found and caused a longer delay. Finally the car was ready and suddenly on the way home all power in the clutch was lost and upon inspection parts in the clutch had been replaced backwards causing catastrophic damage to the vehicle. Very poor quality of workmanship.

  Chris&Ashley Lewer
5 years ago
Had a great experience with A-1. I stopped by their shop to diagnose a problem I was having with my transmission, the owner and I took my vehicle out for a drive so he could see the problem. He was honest and super friendly, he told me right away that I didn t have a problem with my transmission. I had a bad fan clutch, a simple fix I could do myself. Highly recommend A-1, they are honest and straight with you and I respect and appreciate that.

  Barbie
a year ago
This place was great. I was stuck in Santa Fe over the Easter weeknd with a transmission light on they did a diagnostic filled my fluids and assured me that I was safe to drive back home to Albuquerque. Thank you so much. You guys were wonderful.Services: Transmission, Auto engine diagnosticServices: Transmission, Auto engine diagnostic

  Suisan Dyke
4 years ago
Honest reliable work. My Husband and Son andI I take our Vehicles to A 1 transmission for many years. They have always provided upstanding quality of workmenship. Pleasant customer service.

  Ruben Garcia
a year ago
I would like to thank Matt and his Technicians for the the expert work and expert advice regarding my 22 T Bucket. Thank you A1 Transmissions !Service: TransmissionService: Transmission

  Evelys Garcia Cortes
a year ago
Matt is such an amazing person. Really helpful with my situation.

  Joshua Porter
a year ago
Honest and friendly staff. I highly recommend this place for any type of transmission and drive train repairs.

  Ara Lila
3 years ago
We had a problem with our transmission and Matt was all booked up but he gave us a in depth explanation of what we should do in case of emergency out of kindness. Thank you guys!!!

  Ralph Bartlett
2 years ago
Good quick and honest service with a good price. They even pick me up from home to pick up my vehicle. How nice.

  Pool Man
5 years ago
Great service!! Installed my transmission in my GMC Sierra. Thanks Danny and Matt

  Miguel Angel
8 years ago
Not hard to find a good mechanic in this day, but is is hard to find an good honest mechanic that stands by his work and goes that little bit of extra for a happy customer. this guy is it.

  Ken Barela
6 years ago
Matt is super knowledgeable. Honest. Friendly. Courteous. Best deal in town

  Monica Vasquez
4 years ago
It's a great place they honest they don't take advantage of women

  nick levis
5 years ago
Matt is a great guy, and super honest...

  Omar Ram�rez (Terry)
2 years ago
If you need the fix your transmission, this is the place to do it.