Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Mr Smith
a week ago
Im a tax payer in this community , may of 2022 your company towed me , I asked the police for my wallet they gave it to you of downs towing , you guys transfered 700$ of my hard earned taxes that I just got that day , you guys also stole my 10 inch alpine subwoofer and box I paid 300$ for a brand new cell phone and 80$ cash out of my counsel , it was a 2002 GMC envoy , I called you about it and you yelled at me , my name is Steven Grain , you can get all of that which you stole from me to Rachael Sutherland my attorney at the Ruidoso , LOPD office , your not robbing me and others and going to continue business . Be a man , take care of your and your helpers debt ,you guys still using the cell phone and woofer . Please contact her , or just leave it the money and items you stole from me , it was my hard earned income tax you sole downs towing , be a man and pay your debt . Thank you. Did you guys do the right thing yet , doing the right thing clears your concaneous , removes guilt , and makes you stand up , to recognize this happened and correcting it . So have you started today out , new? I'll be at LOPD. I'll remove this when I'm paid and the public will know you people are reputable by paying your debts. Steven grain.
Chaunce Dickerson
7 months ago
On my weekly hike excursion my old Bronco broke down. Once I realized I couldn t fix it on site my insurance company got ahold of these guys. Ash was the driver who rescued my ol girl and it wasn t an easy place to load it up at that. One of my best experiences when it comes to the nightmare of breaking down off road. Ash was very professional and it was relatively fast. Thanks Down Towing! 5 stars
Steven Holsinger
2 months ago
Again, the circumstances were mot tour average tow. They did tow me quite safely for a good 40 miles.
Gage Guardiola
a year ago
GREAT CUSTOMER SERVICE! Dusty went above and beyond. My Brother(14) and Sister(6) and I were in an accident, rear ended by a Semi. Adrian and Brandon towed our vehicle and then Dusty met us at the yard at 8:00 pm the next night to allow us to get our belongings and assess damage. Great company! Thank you!!Service: Car towingService: Car towing
Tyler Mathis
2 years ago
The guys drove my 80,000 roush up on the truck ripped the bottom of my bumper completely off I didn t have time to look at it them but I did tell them I was gonna be looking at my car when I got home the guy there then said well we have insurance so if anything is wrong they will cover it I call and notify them and all they can say is it was there fault it must of been mine which is bull shot cause I just got it out the shop the day before and went on the cruise to a photo shoot I then call back to G.T. the owners name and number I I can discuss these issue with him and the employee is withholding all the information do not use these people they will mess your stuff up !!! Very very unprofessional business . This won t be the end of it guaranteed !!Service: Car towing
Laura Tavel
2 years ago
This morning, our SUV got stuck in the snow on a steep road. We were scared the car was going to slip down the road and be damaged or goodness forbid damage someone else s property or worse. We called Down Towing and Adrian and his son came out quickly. We couldn t believe when we had heard he had been out since 2:00 AM helping folks like ourselves, because of how professional and friendly they were. He was able to get the vehicle unstuck and moved back into the driveway until the ice had melted enough. They even picked up some extra shovels we had and helped clear some snow in the driveway. We are very thankful for them as they single-handedly turned a very stressful experience for us into a positive one.Service: Car towing
Liberty Walker
7 months ago
I can't give it 5 stars because when I called for service several times, I couldn't get anyone to answer, and I even left a message, but I still didn't get a call back,so I'm rating this just off not being able to get help when needed
Courtney Madrid
2 years ago
Weather it was to generally need there help to tow a car or it was due to me being pulled over and unfortunately having to go to jail due to warrant! Doesn t matter! You guys loaded my $80.000 dollar car and completely TRASHED IT!!!! I don t not and will not EVER recommend this company if your trying to get help towing a car! Already had enough to worry about and the last thing I wanted was to see my roush mustang completely trashed !!! And! A few things were stolen out of our car during the stay! You guys are a business and this wasn t a way to handle clients at all regardless of the situation!
Joshua Johnson
2 years ago
I was pulled over by Ruidoso and Ruidoso Downs cops. For what they said no registration, what was a lie. My drivers license was expired. They wanted my truck towed that was on private property. The little tow truck driver came out. The cops made me walk and would not let me in my truck to get my money or belongs. I had 280$ in my truck that I was going to use to get my truck out . when I went to get my truck the money was gone. There is a lot more to say.
Larry Duran
3 years ago
Kenny from Arrow towing was an amazing help to us in our time of need. Courteous, helpful & most of all, understanding. Very professional & prompt. I highly recommend his services. Plus we feel we made a friend in the process . Ty again for all your assistance in the matter.
Turner Butts
3 years ago
Called downs towing cause my truck got stuck at bottle house cabins. They came out and got me unstuck in 10 minutes. I am from out of town and they were very professional and friendly. Recommend them 10/10Service: Car towingService: Car towing
John
4 years ago
Yesterday my emergency brake failed and my car went over an embankment. It was a lot of rocks and brush and the car was about to tip over. Tony and Brandon came out and were very careful. My car suffered very little damage, I can't enough about their skill.
jatinder parmar
9 months ago
They are very friendly but they are very expensive not they're charging 10 $ per mile.
Bobbi Ambold
8 years ago
I will never ever use them again. A friend and I got stuck about a half a mile from Walmart on a dead end road. We where stuck on the ice. It took him 30 seconds to get us going. The bill was 145.00. Really? Do not use them, they will rob you blind.
Ro Olguin
2 years ago
Unfortunately, we locked our keys in our truck over a holiday weekend. They responded quickly and got us back into holiday mode quickly! Thank you!
anabel holguin
4 years ago
The worst customer service ever. The little kid attending customers was rude and unprofessional. When I got my vehicle back it was scratched up and it was not like that befor it they got their hands on it. Who ever owns this buisness needs some professional staff or a lesson on customer service. Absolutely mind blown about the prik in the front just absurd how to people treat others.
Antonio Gomez
10 months ago
Told the person driving the tow truck. That the gear doesn t work. He still tried it and broke my gear stick.Service: Car towingService: Car towing
Brandy X
2 years ago
Impounded my vehicle because of an illegal traffic stop by downs police... Not their fault well they lost my keys and refuse to pay to replace them my keys cost 300 bucks.. when we asked to talk to them they banned us and said they would call the cops of we came back...
Howell Family
5 years ago
Absolutely amazing quality service. These guys have been nothing but helpful and kind. People have to understand this is a business that costs a lot to operate and you do get what you pay for.
Wade Wells
a year ago
Great recovery service. Road was a bit too muddy to proceed. Got winched out and back to paved roadway.
Sandy Baker
3 years ago
they were really super nice guys and considerate of my feelings of what happend still working on it guys god bless
Shelton Cole
11 months ago
Excellent service quick simple got me in an out with the quickness!...
Steven Temple
3 years ago
Quick and friendly. They are very cautious when hooking up to your vehicle, and have great prices.
Nik 6
a year ago
Was not very friendly and. Could not pull out my vehicle from a simple ditch.
Carter
2 years ago
1st class customer service. They saved the day and did not break the bank.
Andrea Ortiz
11 months ago
This place is horrible they stole parts from my husbands truck .
Scott Young
5 years ago
Being from out of town, flat tire late night, these guys came through for us!, class act all of the way, would recommend to any and all!
Angela Fernandez
4 years ago
Haven't gotten a tow from them yet but when I called I talked to Brandon and he was very helpful this far
Shawn McEuen
6 years ago
Get what you pay for...when your in situation, ask a tow truck driver. I assure you his advice is "Priceless."
Babs Strader
6 years ago
Not allow husband to retrieve his work items from my car before it was even towed. . He needs for his job. To keep from losing his job