Ford Service Department - Chalmers Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Keith Murphy
5 months ago
Oil change, tire rotation, and 2 factory recalls performed without issue. JC and Mark were courteous and efficient. Hope you have similar experiences.

  Ginny-Kay Massara
6 months ago
To be transparent, my son works here. But, in addition to friendly, knowledgeable mechanics, the other people who work here are consistently friendly and nice. They do a good job on my vehicle and smile alot.

  JAMES HOEFERT
9 months ago
Chambers ford sales are not friendly and Do Not negotiate prices on used cars at all. I went in with a great credit store , money to put down on a f150, and they told me the price is the price on the truck. I know they don't own the truck for that high og price, because looking up the value of the truck on 2 different web sites with the VIN number shows the value 12 to 14,0000 under what they are asking. Don't buy at Chambers ford in Rio Rancho...

  Andrea Boardman
11 months ago
We broke down on our family road trip right in Albuquerque. This dealership took care of us and had us back on the road in no time. We thought it d be all day and our trip would be halted. Happy we found this place and very grateful for Taven. We can t thank you enough Chalmers Ford!

  Andrea Cebada
a year ago
J.C. was the most helpful, kind, and considerate individual I've ever met at a dealership. Always up to date on what was going on, he quoted both time and price appropriately. Even with some bad news (not their fault) it was the best cutomer service experience I've ever had! Highly recommended.Service: Vehicle InspectionService: Vehicle Inspection

  Yvette Serna
a year ago
Poor customer service. Had a recall service appt drop off at 7:30am. Didn't get un update, I called about 3:30 and left message with advisor. At 4:20pm i get a call back and I was informed that vehicle hasn't been worked on and will be ready next day. I wouldn't mind if my vehicle was being worked on and the job (ticket) wouldn't be complete until tomorrow, but the fact that my vehicle would just sit there all day untouched and me asking for rides to get around just doesn't make sense. Not sure if they could have helped with a car rental or shuttle. If so, it wasn't offered. Picked up my vehicle right away and taking elsewhere.

  David McKale
a year ago
The staff are incredible. They are very knowledgeable and extremely accommodating. They were able to pivot and change things up to accommodate our situation. They communicated throughout the service process to keep us informed. I would recommend this service center to anyone.

  Sandra B.
a year ago
We actually went to look at used cars. Our salesman, John, found us a vehicle that was a great fit for our needs. The service department at Don Chalmers has always been outstanding. We have another vehicle that we take to Chalmers for service.

  Shantel Mata
a year ago
JC was by far the best, had bought a 2018 Ford escape from a different dealer, something mechanically big happened 7 months after purchase. Original dealer was no help, JC helped me in ways ill never be able to thank him for. He stepped up got me a loaner car for over a month, called me with any update. From now on ill return to Chalmers for all service needs because of JC.Service: Transmission

  Ron James
a year ago
My Jeep is in the shop there. And every single week they tell me it should be ready by the end of that week. Including this week. Which is week three. They're always waiting on a part, the last part. Or so they say.

  Suzanne Cole
4 years ago
They took the vehicle in rather quickly, answering all questions. The people who checked us in were polite. However their loaner vehicle policy is terrible. They schedule loaner vehicles a week out. This gives people who have time to plan a vehicle issue a spare car, but leaves those in emergency/last minute situations in a pickle. Honestly doesn't make a whole lot of sense to me.

  Scott Garland
2 years ago
Fleet Service Manager JC Lucero really helped me out today. For the past month I ve been trying to get a warranty issue with my 2020 Ford Explorer addressed.Service managers at Power Ford and Rich Ford had both told me that I d have to leave the vehicle with them for appropriately three weeks while they waited for service to look at the problem, contact Ford, order parts, and repair the vehicle.I contacted Ford, but they were not able to find a local dealer that would let me make an appointment, or provide a loaner vehicle.I made an appointment here a couple days ago, and this morning JC arranged to have service look at the problem while routine maintenance is performed, and to make me a follow up appointment once the parts come in.This is exactly what I ve been asking for, and I really appreciate JC s service.

  MICHAEL MERCIER
a year ago
Thank you to all working at Chalmers Ford. Service Advisors and techs are always friendly. Knowledgeable, and efficient.

  Joe Grimando (Photographer)
a year ago
Highly recommend Trent as the go to service guy. Never an issue when dealing with Trent. I'm sure the others are good too, have only used Trent though.

  Barbara Peek
3 years ago
It was great! The concierge service is impeccable why would I help these people are for us.

  Michael Machuzak
5 months ago
Very helpful staff

  Alan Johnston
2 years ago
I had a full transmission service done. In & out fastThank you.

  Martin Frentzel
9 months ago
Good service for my truck.

  Karl Waters
a year ago
Fast,prompt,courteous,very happy and satisfied

  Lori Hamilton
2 years ago
I called and left a message for a part and no one called me back.

  Matthew Tucker
10 months ago
Did not help me with what I needed at all

  Debbie B
a year ago
Friendly and fast as always.Thanks

  Valentino Pino
3 years ago
You need a appointment, then everything thing is done according to your needs.

  Robert Peterson
3 years ago
Pick any other dealership in Albuquerque because there is no service here

  thomas howrd
a year ago
Nice place

  Gregory Redwine
a year ago
Quick in and out

  Thomas Cheat
4 years ago
Great service