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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Bob Orr
5 months ago
Absolute worst car wash ever. Brushes never touched the front or back. No undercarriage spray. Single pass wash. Most of the regular bay won t accept coins. Dryer does not dry the sides, top only. Not worth $5 much less $15. Ugh!
Red Rock
3 weeks ago
I have admit, things have changed recently for the better. If it holds, I will definitely change my rating because I believe it should reflect current conditions. They have updated their equipment and the settings are working well. Time will tell, but its worth checking out.Older review: CAUTION Not only do the persons that are responsible for upkeep and maintenance RARELY REPLENISH THE CHEMS NEEDED TO CLEAN THE GOOD PEOPLE OF PORTALES'S VEHICLES, when not maintained properly, it can be very DANGEROUS. The high pressure hose ruptured at the position I was holding it, while I was moving around to the other side of my car. The pressure was so high that it RIPPED the FLESH BETWEEN MY PINKY and INDEX fingers CAUSING ME TO DROP THE WAND.WATER and BLOOD went everywhere as the hose whipped WILDLY back and forth DEEPLY SCRATCHING MY SHELBY GT500. I attempted to show the attendant, but he shrugged his shoulders when I showed him the damage to my car, my hand and the hose, luckily I had a first aid kit in the car. I needed stitches but opted to use butterfly bandages instead.Best in town? Only real carwash and best isn't the word I would use on a good day. Long time unsatisfied cutomer, so here's a run down. SOAPY SPRINGS Portales rarely has chemicals such as soap, pre-rinse, tire cleaner working properly, maybe 1 out of 5 times all the settings will work properly. The Spot Free Rinse used to work 1/2 the time, but over the last 6 months, it has worked 3 times out of 20+ times max. Loose hose fittings overhead leak Chemicals on your vehicle AFTER your all finished from other vehicles /booths. When you speak to attendants they used to be polite in saying that there are plans to fix it again soon (10+ Years and counting). Their "Soapy Springs" in Clovis are great, almost everytime, everything works, but there is lots of competition there, in Clovis, go figure. I'd be good with the price going up 50 cents IF THEY INVESTED IN DEPENDABLE EQUIPMENT AND POLITE CUSTOMER SERVICE. Good luck washing your car here. At least now you know what to expect.Ps, be aware the save 2 panhandlers are always there it seems, and they are real cozy with the staff it seems.
Kim Trujillo
11 months ago
The change machine took my money. The vacuum machine took my money. I called the first number on the door because it says if you have problems, call ***-***-**** only to be told by the guy that answered the call "did I not know it's a self service car wash" what kind of customer service is that? Their prices are outrageous, only because they know they are the only car wash left in town. I'd rather spend the gas it takes to drive the 20 miles to Clovis to give my money to a car wash who cares about their customers.
Madison Linden-Swafford
2 years ago
I ve never had an issue with this place until now. I manually washed my car myself and swiped my card there. When I was finished, I pressed the end service button and it told me have a nice day, your total is $10.25. I thought, that was reasonable. However, when I looked at my bank account today they charged me $25.25 for service. I plan to talk with my bank about the issue, but I would be weary of their card readers.Update 9/28/2021: I have called about a week ago and they said they would call me back and they haven t. I don t assume I ll be getting my money back, so they have lost my business. I would be weary if I were you to get your car cleaned here. You might not get your money back, either.
Chris Riviers
a year ago
The auto bays are ok... lack drying time.However, tried using the manual bays and the first one never turned on after swiping my card, yet I got billed for 17 bucks! The second bay, stopped after 6 minutes got charged 10 bucks, would read my card to turn back on. Used a different card to finishing rinsing. Only about 3-4 minutes... GOT CHARGED ANOTHER 10 BUCKS!
Brittany Johnson
a year ago
Do not use vacuums they won't turn on after putting quarters in. There number isn't working. I recommend a better car wash. Plus no one here to help if you need it. Don't waste your money.
Annamarie Garcia
4 years ago
Excellent & safe car washes! Safe meaning you don't have to worry about rocks flying up & damaging your vehicle. We like to use the automated ones that you can use a credit card to get the works! Really appreciate the spot free rinse! Very nice place & well maintained!
Abi S.
2 years ago
Both automatic car washes did an okay job, however, every time I go the guy in the corvette comes and asks if I ve ever taken my car through (Midsize SUV with a roof rack). I m assuming he was concerned about the roof rack. I have been through either one several times with no issues, but every time he asks the same question and then stands ominously behind my car as I go through the wash. Every time.My car clearly clears the warning height markers and yet I m watched creepily the entire time. Either say no roof racks or put up signs please stop being creepy.
Andrea Weaver
2 years ago
There is no brush or anything that touches your car. It really did not clean the bugs off at all. Mostly my issue was the person working came to my vehicle with cigarette in hand and rudely gave me instructions that i did not need. All his smoke blew in my vehicle. It was gross. Also the dryer does not move over your car, so your car is still soaking wet. Waste of money
daniel hay sr.
a year ago
Great the automatic car wash does a great job cleaning your car. The only thing l can think they could do is give a little bit more time on the vacuum for what you pay for.
Cody Goehry
a year ago
Do not use your card here. Card was ran for $15. Car wash was never able to be used. Contacted office. They said I have to contact the bank to dispute it and there is nothing they can do about it.
Christopher Kerby
a year ago
Employees just standing around I put money in a vacuum and it was inoperable, employees told me they could not refund me, which is a lie, then didn't even act like they were going to do anything about the non functional vacuum. I recommend they be fired for incompetence.
Vorden
a year ago
The new automatic brush wash did a good job getting my truck clean. There's a automatic brushless wash too but the card reader is broken so cash only on that one.
frankie scofield
7 months ago
Very little water pressure and the attendsnt won't let me wash it again in the first bay which he says is the only one that works..
Kamille Mountjoy
4 years ago
Why can't I get my car washed?! Decided to use the self wash bay. Put $6 in and rinse car, push button for foam brush and a small amount of foam comes out and that's it. Brush is dry and leaving a terrible mess on my car. My car looks like a 2 year old washed it.
Evan Oliver
a year ago
Machine ate all of my quarters and wouldn't start. Decided to try my card. Same issue. Started charging my card and nothing was working.
Gary Southern
2 years ago
ALWAYS HAVE PROBLEMS. EITHER NO SOAP.. OR THE HOSES HAVE LEAKS AND GET YOU SOAKING WET. HALF THE TIME THE MONEY SLOT IS JAMMED OR CARD READER WON'T READ. VERY LOUSY DRAINAGE! HAVE TO STAND IN DIRTY WATER FROM PRECIOUS CUSTOMERS. IF USE CARD READER CHECK YOUR STATEMENTS CUZ I GOT CHARGED $47 ONE TIME FOR AN 8 MIN WASH! POOR MANAGEMENT. USE TO BE A GREAT PLACE.. YEARS... AGO. ONE STAR IS OVER RATING IT HONESTLY. GOOD LUCK TO YOU THO
Andrew Hertel
9 months ago
Barely functional and overpriced facility. Owners do not follow up on issues. Stay away.I cannot overstate how poorly run and maintained this place is!The attendant was drunk this time around.
Alan Dunn
3 years ago
Basically for $10.00 all it did was wash the dust off, did not clean vehicle at all. Don't waste you money. Oh by the way my truck was not that dirty.
Erica Olivas
2 years ago
Come on Soapy Springs let s get it together!!! If your vacuums do NOT work PLEEEASE let the public know before wasting having us put out money in the vacuums that do NOT TURN ON!!
Harvey Macauley
2 years ago
They have touch free, brush wash or self wash. Five minutes is about all it takes to get a good carwash!
Arlan Schmitz DVM
2 years ago
Machinery often broken. Credit card machine broke. Leaking hoses. Unreliable options on wash/ rinse selection. Standard fare and expectations for Eastern NM
Glen Bowman
2 years ago
I would have liked a change machine or the card reader to work in the self-service area that I tried, but my car did get cleaner with no wait!
Mila Garcia
2 years ago
The are is not clean and is littered with trash. The actually car wash does not get car clean. It is very expensive.
Circle CR Ranch & Studio
4 years ago
Good wash, a bit pricy in comparison to other similar carwashes. Pull out onto muddy alley.
G S
2 months ago
Closed up when I went by 1/20
Nobody Special
4 years ago
Easy in, Easy out, with a clean car. Machine takes $5 bills and warns you before shutting off.
Tony W
2 years ago
To get my car clean I had to use both of their wash bays and then my van still had some dirt in it.
Kevin Craig
5 years ago
Usually. No problems.but last couple of visits machine wouldn't work and nobody around to help.
Gary
4 years ago
Your better off washing your own car by hand the automatic machine sucks