Hamilton GM Country - Chevrolet - GMC Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ja'Colby Walton
9 months ago
Recently, I visited their dealership because my check engine light had come on, and I needed the intake camshaft position sensor replaced.The parts required for the repair were priced at $69, but I was charged an exorbitant $330 for labor. This amount seemed unjustifiably high, considering that all that was required was to unplug the sensor and install a new one in an easily accessible area.Unfortunately, my disappointment did not end there. Merely a day after the repair, the check engine was on again I took it back to Hamilton and was informed I would need to pay 600$ for an entirely new and conveniently related repair , so I decided to seek a second opinion and took my car to another certified dealership. I was informed that not only did my car not require this repair but the parts installed by Hamilton were faulty and they would replace them.Having spent over $400 on an ineffective repair, I contacted Hamilton GM Country - Chevrolet - GMC to inquire about reimbursement for the expenses incurred. They informed me that they could only warranty the part but refused to reimburse me, as I had already taken the initiative to get it replaced and repaired elsewhere.Such a lack of accountability and refusal to rectify their own mistakes is highly concerning. It is evident that Hamilton prioritizes profit over customer satisfaction. Anyone considering doing business with a company that operates in such an unethical manner should think twice.My experience with Hamilton service was not only financially burdensome but also exemplified their disregard for customer wellbeing. I strongly advise against choosing this dealership for any automotive needs.

  M.T. Martinez
a year ago
Been there 3 times. Always like the service. 5 for service. 1st time: no rating because i was still new with reviews. 2nd visit: 4 because I'm kind of strick. 3rd visit would be a 2 . Was going to give a 5 , but since some things were taken & removed... I'm very disappointed. Because I went in alone this time. Felt someone there goes by appearance. Not going to give my gender & nationality.

  VICKI GUIFFRE
6 years ago
This dealership is the perfect example of pushy sales people who don't follow through on anything! They are quick to make promises to make a deal and push you out the door.I was extremely specific in what I needed and wanted in a vehicle and a payment. I was even very clear in making sure what I wanted could be down after market because I was told sometimes on some cars it can't be done. The sales person assured me it would be done. As we finalize the paperwork I was told to bring the car back for a full detail when I had time. as they had not done that before this point. Now months later they can't fulfill the contract they said they could. They offer a deal on a new car which is an insult to me. I lost my down payment and they didn't even pay off the car I bought from them. Now they don't even detail any of their cars with wax? So I will have it cleaned up the sales person says but that's not a detail. That's a quick vacuum.Never once did the GM speak to me. Not a phone call nothing! I would never send anyone back to deal with their sales department.

  Stephanie VanDerwarker
2 years ago
Michael & Colton Are Above The Bar For Excellent Customer Service. They're Amazing & I Wouldn't Go Anywhere Else.!!Hamilton's Multiple Locations Are Definitely Above & Beyond Better Than The Bender's Family Owned Multiple Locations Hands Down.Hamilton's ALWAYS Have A Warm Cozy Welcoming Aura, Greeting You With A Smile & The GENUINE Feeling Of Being Wanted & Happy To Serve EVERY Customer.You Won't Find That At Any Other Dealership Here In Clovis, New Mexico.And NO ONE Will Ever Change My Mind.!Happy To Be A Continuous Loyal Customer.!!

  Kate Drum
7 years ago
We bought our first Chevy from here, and had it serviced the last two years in Portales. In the two years that we have taken it to Portales we have never once had a bad thing to say about the service provided. Recently we had to go to the Bender in Clovis, and hated every second of it. Now that we live in Clovis we will drive to Portales to have both of our cars serviced from now on. They are worth the drive!

  Jerry C.
2 years ago
They work on our work trucks, guys are very friendly. I'm personally happy that we deal with them.

  Christopher Anderson
3 years ago
They are very helpful, but it also depends on your current financial situation. Love our new 2020 Chevy Traverse!!!

  Guadalupe Ramirez
4 years ago
They took my car in as a walk in had it out the same day great job

  Rosalie Gonzales
4 years ago
Service is always great! Employees are friendly and helpful! Thank you!

  Scotty Gilliam
2 years ago
I bought my daughters car there

  Todd Babb
2 years ago
These guys are great!

  Tonya Lovelady
4 years ago
need a new truck!

  Juan Chacon
3 years ago
The best service!!!Service: ExhaustService: Exhaust

  Liborio Santos
3 years ago
excellentexelente