NAPA Auto Parts - CEM Enterprises

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Merriam Massey
6 months ago
Took my mom's jeep in with a leak. Clint replaced a $500 part, and the total bill was over $800. The next day, we found the exact leak - same large puddle, same dripping. We took it back and learned it was a hose and clamp. Was not offered even a partial refund for the original repairs that didn't repair the leak. When we called to discuss it, we were accused of having "trust issues" with them, simply because we asked a few questions and showed pictures we took of where it was leaking when we dropped it off. In addition, we were told we were done a "favor" when we had to take it in the second time because they didn't charge us to actually fix the hose that was leaking. Seems like our "trust issues" were well founded.

  Eve Tierney
a year ago
If I could give 0 stars I would. I brought my truck in because my breaks were acting up. They said there was nothing wrong with them. So I ended up going on youtube to check some things out myself, and found that my break pad was split in half, and fixed it myself. Can t believe they didn t even look or notice that kind of thing. Idiots

  Larry Hudlemeyer
2 years ago
I stopped in to buy some 22-ton pin-lock jack stands for my son and grandson. Wanted to insure their safety as they work on rebuilding a pick-up for the grandson. Staff was friendly and knowledgeable! Had the jack stands within 24 hrs!

  D C
a year ago
Great work and a nice team of folks to deal with.Update: minus one star because they put tires on my car and gave it back to me with one of them flat. (Immediate TPMS light)

  Diana Philpot
5 years ago
Traveling from out of state, we woke at a campground to discover our truck battery was dead. AAA got us moving again, and this shop diagnosed and fixed our problem: the alternator had given out. They ordered the part overnight and replaced it first thing the next morning. It was the smoothest car-trouble-while-traveling I've ever experienced. The shop employees were helpful, friendly, professional. This happened nearly a month ago and I'm bothering to write a review, so impressed was I with the service.

  Rachel Colbert
a year ago
While visiting my rentals tire pressure light came on they were quick to help me out and very friendly while doing so.

  Mark Potocki
3 years ago
Excellent help with do it yourselfer and great garage for service workI'm lucky. NAPA has professionals on site for both parts and service.I like to work on my own cars but send my wife's car to NAPA for most work. In Los Alamos NM there are a few good part stores, NAPA is often the most competitive. There are also several good garages for service work, and NAPA is the one I trust most. When I work on my own car I can trust NAPA to get me the right parts, do some of the work, like remove the outer bearings on my '64 Corvette rear spindles and when they work on my wife's car to do the work right and never over charge. Very lucky to have NAPA in my town.

  Harold Ross
7 years ago
They did not resolve my issue with my car, instead of referring me to someone else, they took my money and over charge me for installing a battery and break lights. Plus they charged me for putting my license plate on my car, I mean who does that? After paying almost $400 my car still remains unfixed. I do not recommend these people to fix a shoe on a horse... Just my opinion

  Erin Flesher
5 years ago
Went to buy oil for my car and a very nice young man, John, went above beyond the call of duty and helped me check the oil level and even put the oil in my car for me. I'm so grateful for the excellent service, and kindness. It's rare these days.

  Martin W
5 years ago
This is what an auto parts store oughta be. So many nowadays are chain type glitz selling wiper blades and Mother's wax and polish. This isn't that.The counter guys know their business and can answer questions and find you what you need. There's a full mechanics garage adjoining should that be necessary.

  Deb Doty-Newell
4 years ago
This business is the best !! They have what we need and if they don't they will order it and have it in no time !! Very friendly and professional !! Shop is clean and organized !! Clint, Allen, John ( sorry, can't remember all their names ) and ALL the crew are great !! Highly, HIGHLY recommend !!

  Cody James
5 years ago
I had an intercooler hose clamp fail climbing into Los Alamos, the gentlemen I spoke with was very knowledgeable, helped me quickly and even sent his delivery driver to me on the side of the road.

  James Potter
2 years ago
It's a decent place for auto repairs. They have an outstanding reputation for honesty. That's worth a lot to me.

  James Cholos
8 years ago
Took them a week and a half to fix a starter and do an alignment (which ended up costing over $1000)... Got the car back with a busted radiator... Not too impressed.

  Frank Ward
2 years ago
Great place to shop,the employees try their best to locate your hard to find parts and they know how to look in the book for what you need.

  Craig Wehner
11 years ago
thanks clint and dale for consistently great service and excellent work. i know that our vehicles will be repaired correctly and at a fair price.

  Simon Bolivar
4 years ago
Very knowledgeable parts guys. Come on over and say Hi! You can even meet the owner. He's pretty cool too!

  George Hammon
8 years ago
Did the timing belt and water pump on VW Passat in one day. Very customer oriented.

  David Weekley
a year ago
Call them and ask them a tough question I suppose instead of getting a response I Got nothing and recalled and still got no response thank you For your effort

  Antonio Martinez
2 years ago
What a great selection of specialty parts and tools so helpful, especially when you're in a bind...

  jojo
5 years ago
Service was relatively quick, despite the late hour, I chose to have my truck serviced.

  Patrick Brenner
7 years ago
These guys take great care of us. Always have, and I trust that they always will.

  Joe Wermer
5 years ago
I went to orailys because the employee on the phone was much friendlier.

  K Gr Goofy
4 years ago
It's always nice to have a person who knows what their doing.

  Lori Schilling
5 years ago
Very rude, grouchy unhelpful older man working there. Will not not return.

  Anthony Strain
5 years ago
Awesome folks. They really know their stuff!

  Alex Maldonado
4 years ago
All the parts you need even for a lot of older model vehicles!

  Chris Luchini
6 years ago
It's a auto parts store they have your parts or they can order them.

  Micah McCown
10 months ago
Loved It

  Joseph Harris
8 years ago
Kinda spends, but the customer service is premo