Big O Tires

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Myndflame
4 months ago
I recently had the pleasure of visiting Big O Tires to have my tires replaced, and I must say that the entire experience exceeded all expectations. From start to finish, the staff at Big O Tires displayed exceptional professionalism, expertise, and courtesy.Upon entering the shop, I was promptly greeted by friendly and knowledgeable staff members who were eager to assist me. They carefully listened to my needs and guided me through the various tire options available, explaining the features and benefits of each to ensure that I made an informed decision.What impressed me most was the patience and attentiveness demonstrated by the team at Big O Tires. They took the time to answer all of my questions, alleviating any concerns I had and providing comprehensive explanations about the tire replacement process.

  shirley Chavez
a week ago
Paul was great, he answered all my questions, explained me the entire ordering and installation process, very knowledgeable and got me the perfect set of tires.

  Gill Martinez
a week ago
Went in to schedule a tire rotation, didn't need to schedule. They took it in right away and had it done quickly. Kind dependable service! Thank you BigO!

  Albert Straub
a month ago
Fast and friendly tire repair at a great price. Free coffee and restroom access while you wait. A godsend for a vacationer with a slow leaking tire and a worrisome tire light that keeps coming on at 75 MPH only a few hours after you just refilled the tires.

  Scott White
2 months ago
Truck ball joint broke during trip, and Tony and his team got my truck in and repaired, even with a full schedule on that Saturday. Helping me avoid a two day delay. Repair price was great too.THANK YOU AGAIN TONY.Photo is before repair.

  William Romero
3 months ago
Recently went to your store in Las Vegas to have 4 tires (mounted/dismounted/balanced). I was very impressed with the customer service & attention to detail that your employees showed. I will definitely recommend your store to others.

  Anna Mareci
2 months ago
My battery emergency became a quickly handled example of great service. I was on the road again in a flash, and it's great knowing Big O has my back!

  D'Art Witherspoon
2 months ago
Fast, friendly, and efficient service22 Jan 2024- I received a text from Paul with Big O today just to check in to see how my vehicle was running. That is the sort of follow-up that is mostly lacking in the world today. Awesome!!

  Rian wright
a month ago
Needed an emergency brake job, the guys got it inspected last second same-day and had the job done first thing the next morning. Quick and easy, didn't delay our road trip!

  Shannon
2 months ago
Friendly great customers service, clean lobby to set it. My new rim came in less than a week and was put on in 20 minutes. Thank you.

  Evaristo Tenorio
5 months ago
I went in today and got Exceptional service Paul was very helpful fixed my tire quick and did a great job these guys are doing well keep up the good work boys

  lonnie lujan
4 months ago
The guys at Big O helped me tremendously! They got my car in so quick and quickly diagnosed the problem. I'm very satisfied with my service.

  Serina Padilla
a week ago
Such great service! They finished in 10 minutes! Fast and speedy service!

  Larry Garcia
4 months ago
The Staff was attentive & answered all my questions. After tires installed, the ride back home was smooth. I like the tires you installed.

  Anthony Benavidez
3 weeks ago
I've been shopping for tires at dig O for a while and I am well pleased with the service they provide never a moment of disappointment or dissatisfaction hope to business with them for many years to come

  Charisse Tyson
7 months ago
Paul took great care of us. We are traveling in our motorhome and towing our car. Our brakes were shot when we disconnected. It was Labor Day weekend and mechanics were all closed. We were able to make an appointment online for Tuesday when Big O opened. We were staying at the Elks and were not comfortable there. We left our car in the parking lot of the store and drove our motorhome to the KOA tens miles away. Paul managed to get the parts ordered for our brakes on Tuesday and had our car ready on Wednesday. They were very busy and we were thrilled at the fast service. I highly recommend this place.

  Todd Hathorne
a month ago
Solid help when I need to turn off a dash board light. Nice guys. Solved the problem. Thank you gentlemen.

  TF Red
5 months ago
Worst employees ever. I use them as my home location in ruidoso, Nm. I try and use them in Las Vegas, Nm and they lie and do whatever they can to not work. Waited 3 days for tires that they never ordered to begin with. Pathetic

  Westin Smith
9 months ago
If you are on the road and need automotive repairs and are in Las Vegas New Mexico I highly recommend Big O Tire. Paul the service manager is professional, friendly and efficient.I was so surprised because you never know what to expect when your traveling and need auto repairs. Paul and the team at Big O Tire in Las Vegas New Mexico are Fantastic!We broke down in the early hours Monday July 17 and had to get towed to a repair shop. We picked Big O Tires bcz they are nation wide and guarantee all their work. I made a on line appointment for the first available slot 11am.Paul the manager said he was short staffed booked for the whole day and was not sure he could get to us, at the least he said he would try to diagnose the problem which I thought was a right front wheel bearing, which is what it was.Paul was able to expertly and professionally manage his technicians so that he could fit us into the schedule.We got a hotel room thinking we would have to spend the night.Paul got our vehicle repaired well before the end of business the same day. And at a very reasonable price!

  D Thomas
3 months ago
Fast service and I felt like the sales person tried to meet my needs rather than talking me into things I don't need.

  Patricio Padilla
2 months ago
Me and my family have been going to Big O for years. They are always quick and the staff is always great.

  Jack Eakman
10 months ago
Big O has earned my complete confidence at this location. Staff is committed to customer satisfaction.I have received good service at other locations, but not at the same level of excellence. Still, so glad to be their customer.

  Lori LaBar
9 months ago
Attempted to book an appointment online, and was emailed a notification of a timing conflict and an agent would be in contact. No one phoned, I then called the company directly and was told "I called you, and no one answered." But if the agent had called, why didn't she leave a message? Anyhow I then booked an appointment for a week out, for ONE tire and an alignment. Once there I was told it was the company policy to sell me four tires for all AWD vehicles. Now I had informed the agent when I booked the appointment of my vehicles make and model. Why wouldn't the policy information be shared when the appointment was booked, and to boot they didn't have my vehicles tires in stock anyhow. The counter staff was unfriendly, however the garage staff was extremely friendly and understanding of my situation. As a college student I'm living on a budget, and clearly this company would prefer to not to have any of my business since I could not afford to buy the un-stocked full set of tires.

  Dianne Sena
2 months ago
I had a 2pm appointment today was refused service. He said I was wasting his time

  Jazlyn Estrada
a year ago
We re traveling from Denver Co to Las Cruces NM and we got a flat on the way and we re able to put a donut for the mean time. Once we arrived to Big O Tires Juan Romero was able to help us out right away. We re truly great full for their time and fast work. The price was great truly recommend coming here!!

  April Andrews
9 months ago
The team at Big O Tires is amazing they kept their store open late because we were 70 miles out of town and needed two tires to keep us going home. They stayed open and replaced them both in a Friday night!! Thank you I would do business with them again!!!!

  Andrew Hallmark
a year ago
They crossthreaded two of the studs on my trailer. (When i took it to a different shop to get it done correctly) they had to break them off because they were too far gone. They Installed a new tire without checking the valve stem so I got a flat traveling home. Called them the following day guy at the front desk was very nice and told me the owner would be calling me back to make it right never received a call even after following up over 3 times after getting in contact the first time don't waste your money or time go somewhere and get it done right the first time. Not worth putting your family in danger.

  fctherock
2 months ago
Very professional staff. My vehicle was in for an oil change. It wasn t long at all.

  Jasmine Brito
a month ago
Very helpful and professional staff - only place I take my car

  Jeremy Lucero (Magic)
8 months ago
These guys are almost always busy, but they still manage to get the job done in a timely manner. I even paid less than the original $1000+ quote they gave me two days earlier.