Sisbarro Autoworld Volkswagen

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Anthony Casillas
a week ago
Worst car buying experience ever! We bought not one but two cars from this dealership so you would think they would try a little. So I bought an Audi S5 from them and when I test drove it a light came on that said low oil pressure. I had addressed my concern on buying this car because of that light. Well, I was told by the internet manager Tony Lujan that this would be taken care of. He said it was a sensor and would be replaced. So I bought the car. Didn t have the car for like 3 weeks. Got it. Drove away. Same lights came on. Took a week to get it back to them because he s busy then got it back in. Took over a month to get it again and during that time I kept having to call to check on it. And then they told me I hadn t given permission to do anything because I didn t have extended warranty. When they were suppose to take care of this. Took forever going back and forth. Well got it back the oil light is still on and I have a flapping sound. Look under the car. They didn t secure the protection under it. Picture will be included. And the oil light is still on. So do not do business with this place.

  Jacob
4 months ago
Just want to thank Jeff Dray and Mike Tourtillott for getting me the truck I have been wanting . Great service and very helpful along the way . Was looking for a truck for over a month and once I got in contact with these two gentlemen I found what I wanted within a day or two. Great experience with them and will definitely recommend them if you are on the market for a vehicle !

  Peter Jimenez
a month ago
Staff very friendly chuy very courteous but my issue did not get fixed and I still got charged. I don't mind paying but was there not someone that checks that this has been fixed? Also I called and was told I requested that on my car I never did I explained problems the technician recommends and does it. I was told I request something well I would've done it myself. Now I have to take it back and I live 40 minutes away aside from taking time off from work. I just want to make it clear very friendly staff but just this the checking if the issue was fixed or maybe understanding what the issue is since the beginning. It seems that No one knows why this is happening to my car I have even sent screenshots to an email. Again if I lived in cruces no problem but I did get charged for practically a check up or at least it feels that way. I have no choice I need to go back hopefully I can be helped this time and I will also explain the problem more in depth I guess. Don't mean to be a Karen but it is a bit frustrating. Thank you .

  Rita Cole
3 weeks ago
This has been the worst experience that I have ever had in buying a used car. They lied and said that they would clean it up, when we picked up the car it was dirty inside and out. They said that they don't fill up the cars. Brought the car one day, and took it be the next day, because there was a problem with the car. The service department was very rude, he told me to find the person that sold me the ,and tell him. The service department looked at the car and said nothing was wrong. How many times do you have to take your car back to get clean? I will not buy anything else from this car lot. I'm frustrated . 1st and last time.

  Rose Vasquez
7 months ago
Got to work with Angel from start to finish and it was an amazing experience from the moment I walked into the dealership to the moment I left with my brand new atlas that I absolutely love !

  Isaiah Valles
4 months ago
I worked with Jeff Dray who helped me not only better understand the process for my first time buying a new car, but also helped me find a car that I love and enjoy. He was very kind and made sure I enjoyed my experience and time spent there.

  Mark Torrez
3 weeks ago
This place is shady with a bunch of lying, power tripping crooks. Especially Tony Lujan. He will try to sell you something you don't even want. Most of them are related so they work together. They make up lies on your paperwork, if you even get all your copies. DO NOT GO HERE! They WILL take advantage of you and THEY WILL bury the money in your sale. They WILL break promises and they WILL NOT get everything done as promised and will drag their feet saying, tomorrow, tomorrow, tomorrow. They are the absolute worst! You are better off walking.Revised: As I have multiple other friends with similar experiences with your store and employees, there is no point. As everyone taking the time to read reviews can see, it seems to be the trend that your store has a problem maintaining honest and professional business matters.

  Rhonda Lackey
10 months ago
Just wanted to say that I had a very nice, manerly young man help me with my purchase of a new vehicle on Monday, June 12, 2023. Dillon Swindel. After Angel showed me the new vehicles he turned it over to Dillon and he handled the sale from there. He wanted to make sure that I got exactly what I was looking for!! No pressure, just matter of fact on everything. Dillon is just the one you want to work with on buying a vehicle, new or used. He was so nice, and genuinely cared about what he was doing. I have now made a new friend and would recommend you to Dillon for any needs you have in purchasing a vehicle at Sisbarro Volkswagen!!

  EDAN LUSCHEI
2 weeks ago
Chuy in service was awesome! Very friendly and helpful. I really appreciated the "Video Tour" of the things that needed to be fixed on my 2015 six speed Passat. Great Service team at Sisbarro VW.

  Nogie O'Shea
3 months ago
I recently had the pleasure of meeting Nathan, who walked me through each and every detail of the SUV's I was interested in. He is very knowledgeable, and thoroughly explained each and every option available. He is very patient, a pleasure to deal with and I walked away very happy with my new SUV. I would highly recommend you ask for Nathan if you are looking to buy a car as Sisbarro.

  Damian Aguilar
4 weeks ago
First new car, worked with jeff throughout the process ot was all extremely easy and he took amazing carre of the car and any questions i had, even called and made sure everything was good after days would absolutely recommend!

  Nancy Carson
a week ago
It was easy to schedule the appointment for the day I preferred. Everything went smoothly and the Chuy was helpful and pleasant to work with.

  Kellie Dinsmore
5 months ago
We recently had our truck stolen, which sucked. But we got an awesome replacement at Sisbarro Autoworld here in Las Cruces, New Mexico. Jeff Dray and his manager Mike went above and beyond to find what we wanted, at a great price. Thank you gentlemen!

  Taylor Janke
3 weeks ago
Horrible store. Shady employees. Lack professionalism and customer service. Do not return phone calls. Untrustworthy. Lack integrity. In store scams. Do not trust!

  Erin Heidle
a year ago
I don t even know where to begin. I have nothing but amazing things to say about this entire team. From sales, service, to finance. I feel like I am family there and they genuinely care, which is very rare for a dealership. I purchased a brand new Taos from Carlos and Loui and they made the entire process so smooth from start to finish. I will recommend this dealership to any and everyone that asks. They will go above and beyond to put you in the car that you want.

  Ronald Ferrer
3 months ago
I was on the road, needed service. 2 El Paso dealerships didn't answer their phone. Sisbarro answered, was friendly and courteous, fit me into their schedule and really helped me when I needed a hand. And that's why I buy VW! The taos is incredible, by the way. 35 mpg running 70-80 mph on the highway.

  Abraham Rivera
3 months ago
Jeff Dray hooked it up with a great deal on a used Chevrolet ZR2!!! Appreciate your service and answering all my questions. Sisbarro VW has a great team with friendly service. Thank you!

  Justin Ortega
7 months ago
This has been, by far, the BEST experience I have ever had at a car dealership! Dillon was the absolute best! He was extremely friendly, knowledgeable and was very patient with us. We were able to get the car we wanted at the price we wanted. I cannot say enough good things about Sisbarro VW!! Go see Dillon, you will be very happy you did!!

  Desiree Duenas
3 months ago
Absolute liars! lied to me about the price and about when it would be done. Told me the parts wouldn't be in until Friday then on Wednesday when I said I was going to come pick up my vehicle the parts that "wouldn't be in until Friday" were actually already on the car abs now we owed them over $1500 I will never go back to this establishment.

  Anna Juarez
5 months ago
Jeff Dray is the man! Knows cars, knows that we need something reliable yet affordable and, something you rarely see, will follow up if you tell him that you want certain things then THAT car comes in.I highly recommend Jeff Dray to everyone!!!

  Monica Monsivaiz
6 months ago
I was not made aware of labor costs. Labor was three times as much as parts. The job took THREE hours when I was told it would be done in ONE & A HALF hours. I had an email for a "free mini detail" for my birthday, THAT did not get done despite the THREE hour wait. All my valve stem caps were missing. I will NEVER do business with Sisbarro again and I will strongly encourage anyone considering doing business with Sisbarro to seek other avenues. From the time of sale to the first oil change, it has been one bad experience after another. Never again.

  Aleiah Lujan
a year ago
Went in looking for a dodge charger and right away Christopher Spreitzer helped me. We worked on the numbers and got me down to a monthly payment that was in my price range. The car was given to me with a great detail inside and out. Amazing customer service here I would strongly recommend.

  Miguel Lopez
2 years ago
A very huge "thank you" to Chris Ingalls for making the entire experience amazing. From beginning to end he was in top of everything and handled each question and doubts efficiently. His boss Mike was amazing as well. These 2 guys are an asset to the dealership.

  Greg Groves
8 months ago
Mike and Jeff were fantastic throughout the entire process. They both made sure that my purchase was exactly what we wanted and needed. The pricing was very fair and they even caught a potential problem with one of the cars we looked at and were very transparent about potential issues and even pricing.

  William M.
4 months ago
Chris Ingalls and the crew at Sisbarro are great. Low pressure, really helpful and I love the small-town feel of this dealership.

  Caleb bustamante
2 weeks ago
Nathan helped me out with a car and got me in the price range I wanted and was very informative and professional.

  Randy Parsons
4 months ago
Nathan was very professional and friendly. It was a pleasure doing business with him and the other staff from Sisbarro Volkswagen. I would definitely recommend them.

  Will Foraker
2 years ago
I would rate six stars if I could. I had rented a VW for a cross-country road trip, and the critical oil light came on around the missile site north of Las Cruces. I pulled in for gas, and fueling up right next to me just happened to be the general manager of this dealership. He gave me the number of the parts department, Andrew hooked me up with two quarts of premium motor oil at a fantastic price. Thank y all so much for saving my trip.

  Admin Admin
4 days ago
Great Customer and Maintenance Service just need more staff for Check in or Out

  Phil Tatton
4 months ago
I arrived at the service dept. without an appointment, however I was in need of an oil change on my Passat and they got right to it. The wait was not long at all. I present a coupon at payment time and the guy said it had expired * I didn't realioze this ) but it was honored.