Luchini's Towing & Recovery

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michael Johnson
a month ago
A few weeks back, my wife had locked herself out of her vehicle. I was on my way to bring the second set of keys, and upon showing up I see Luchini's Towing there.I thought my wife had called them, all to find out they were driving by and saw my wife trying to get into her vehicle. They stopped and offered to help us.Luchini's had the vehicle unlocked just as I was pulling in.We had offered to pay them, and they said no. They where driving by and wanted to help out. We will definitely be using them, should we ever need a tow, car unlocked, etc.Thanks again Luchini's for being a great representation of this wonderful community here in Las Cruces.Mike

  A Simple Gurl
a month ago
This was the worst towing experience I ever had. Roberto tried to talk me into going to a different mechanic than my own, he then told me "i am going to pick up my wife".....??? Excuse me? After calling her & having words he appeared to change his mind. He was extremely rude and sarcastic. Do we have to remind men that sometimes women who are 5 feet 2 inches might need a hand in or out of a giant tow truck? This man needs to learn some manners at least. Cannot recommend this company.*also, if you cant pick up a stranded female with a small 17 pound dog without whining about your "beautiful clean truck", you shouldnt be in the service business.

  Jesus Gonzalez
6 months ago
Called to get a tow and they were at my house within 40minutes. Other companies in the past have taken days to return my calls. The driver Robert, is professional, friendly, and a safe driver. Excellent customer service through and through. Highly recommend.

  zachiga
5 months ago
Awesome experience and actually recommended a solid mechanic and was overall improved my day considering that I was in need of towing services!Would recommend if you ever need them around town

  Jeff Appling
11 months ago
Top Notch! Mr. Luchini came to our assistance for a breakdown on I10. We were fully loaded with cattle. He hauled the truck into town and came back promptly later in the morning to tow us over into the shop that had been locked up throughout the night. This guy means what he says, and does what he says he s going to do. That s a rarity these days. I d give 10 stars but they don t offer that. Only thing that s bad about this man is there isn t 100 of him to go around helping folks out on the highways.Service: Special vehicle towing

  Ron Saltzman
3 months ago
Robert did a great job of towing my classic Jaguar. Arrived on time. Took extra effort, unloading and unloading the car. WELL DONETHANKS

  T. Chomiak
2 weeks ago
Met under unfortunate circumstances, however, they were very professional, and worked with me, which I greatly appreciated.

  Angel Hernandez
4 weeks ago
Loyd did an awesome job for me and my business! Thank you very much!

  crystal calderon
2 months ago
Reasonably priced. Robert was so helpful super knowledgeable, kind , fast and professional.

  Jeannie Heim
10 months ago
Helped me tow my 04 Jeep liberty and came within the hour, very quick service. He was very sweet and even helped us set up the car at our house where we could work on it, great business.

  shawn smith
10 months ago
Above and beyond. I broke down in the middle of the night int he middle of a gas station. To make it worse I had a 40 trailer behind my truck. The dispatcher/owner heard my woes and even though all his drivers were on calls he took my number and followed up. His driver showed up, after a long day and helped me work through the problem and get me out of the way and near a parts store so I could get it fixed in the am.The tow driver even called the next day and checked in on me.Fantastic service here. If you re having a bad day, I hope these guys help you make it a little better Services: Motorcycle towing, Car lockouts, Special vehicle towing, Tire change

  Thomas Macdonald Mortimer KILLERBEE LOGISTIC LLC
4 years ago
The dispatcher was very cool very patient and polite professional the driver who showed up was very professional all in all this company is a number one towing company.

  john cabrera
7 months ago
I had the Ole Taco plate for lunch.It was tasty, authentic, fresh.Great service at a very reasonable price.Good place for lunch.

  BecKa SaVage
a year ago
Robert was awesome. We were given a 2 hour wait time, and then were called back in 10 minutes with a wrecker available right then. Robert was quick to the location, quick to load up, and parked our car right where it needed to be at home. Luchini's offered us the best deal out of all the other tow companies I called. Completely happy with my service!

  Nick Clark
2 years ago
These guys are extremely professional, courteous and honest. My family and I broke down from out of town. After AAA did us extremely dirty, we got ahold of these guys through the local police department. They got us out of the freezing cold and into a motel and towed our truck and trailer for us. I was quoted what I thought to be an honest price as well. I hope to never have to use them again, however should the need arise, I wouldn t hesitate. Give them a call, you will definitely will be treated nicely. They put the customer first and it definitely shows!With deep felt gratitude, my family and I give major thanks to you guys!You got our babies out of the cold where AAA left us stranded. That says A LOTThe Clark familyService: Car towing

  Ravinder Singh
9 months ago
I had my Semi Truck breakdown in the middle of the road. These guys really helped me out. They have great serive and the best price. 5/5Service: Special vehicle towingService: Special vehicle towing

  Cinda Garcia
2 years ago
Our driver, Robert, was beyond helpful and friendly. We had been sitting along the Highway for 6 hours. Robert quickly loaded our van and took us to Las Cruses. When we got to the repair shop they said they couldn t work on a van. Robert got on his phone and found a friend that would take a van to work on then stayed and brought us to a motel and offered to have his wife give us a ride the next day. Praise God for Robert. He has made a horrific experience bearable and given us good memories of Las Cruses.

  andy
4 years ago
Awesome experience! After calling four different towing companies, these great guys were the only one to answer. Within 35 minutes the transaction was complete and my car was on its way to mechanic. Robert our driver, was awesome. Talk about fast service from these guys! They will be our new go to tow service for sure! Highly recommend this great crew.

  Kellye Smith
a year ago
We drive a full-size truck and was hauling a fifth wheel. They came recommended to us by one of their competitors who couldn t assist us. They towed us truck and 30ft trailer from Hatch back to El Paso. Awesome people. And thank you so so much.Service: Car towingService: Car towing

  Justin Ayers
6 years ago
I called for a tow in the middle of he day with rush hour traffic - they came in 20 minutes with the truck. Front wheel missing? No problem, easily handled. Driving all the way to the next city over? Again, not a problem. Got my vehicle back home 40 miles away just 1 hour after my initial call. The operator, Steve, was extremely professional and cared for making sure the vehicle was well treated, and even offered friendly advice on how to address the problem. Super quick, reasonably priced, with great care taken for my vehicle. 5 stars.

  Luisa Lujan
2 years ago
Robert was exceptional! He was prompt and courteous. I called 2 other towing companies before Luchini's, I'll only be using them for any further business. They're excellent Service: Car towingService: Car towing

  Marlene C.
a year ago
Robert was super attentive and took care of my needs ASAP!! He made my already bad morning so much better with his fast assistance. Highly recommend!!Service: Car towingService: Car towing

  Prickly Trail - Jewelry & Craft Studio
2 years ago
Well we do I start, our truck broke while towing our travel trailer, from our insurance policy Luccini was assigned to tow the travel trailer, where another company to tow the truck, where do I begin our assigned tow driver Stephen was, extraordinary, very professional, attentive to details, and very Familiar. We are very Grateful for the services received. Highly recommended.Services: Special vehicle towing, Long distance hauling

  Gilbert Rivera
2 years ago
This is the best tow service I've seen in a long time. Got a semi truck and trailer towed from Mesquite NM to Horizon city TX. The owner Eric is an amazing driver. Very professional and a job well done! Kudos to Eric!

  Justin Arnold
6 years ago
The drivers are nice and respectful and seem to have a good grasp of customer service. The office however has absolutely no idea how to keep records and transactions of paperwork, so don't expect to get a receipt or ask any questions the day after services rendered, much less treated like a decent person.

  Annie Whitney
5 years ago
Driver Robert went way over and above what he was asked to do ( tow us) by problem-solving and finding a way to fix our balky Prius. We were so utterly stuck with no place to stay and 45 minutes away from home. He had compassion for us and went the extra mile to help. So incredibly impressed.

  Sharon Stachler
a year ago
Having blown a tire on my cargo van and text a friend for towing companies etc. and LUCHINI SAnswered some location questions and he was there within 30 minutes .what a nice company!!!!I would call them again next time I need a tow .JUST THE BEST!??Service: Car towing

  Jessica Blake
6 years ago
This company was a life saver! The sweetest man, I believe his name was Steve, came to our rescue when we were stranded on I-10 on our way to Texas. He eliminated SO MANY worries by not only getting to us quickly, but suggested a mechanic and hotel that were a 400 ft. walk from each other. He was professional and very friendly & of course, helpful. I have no idea what we would've done without him!

  Hedgehog Two
9 months ago
Fast, skilled, professional, and nice. By far best towing service I ever had the misfortune to use

  Larry Ytuarte
5 years ago
My car wouldn't start. I thought the starter motor had quit. Robert correctly diagnosed the problem (over the phone!), came and gave me a jump. He then offered to follow me to the service station I was going to to get a new battery. Excellent service.