Bravo Chevrolet-Cadillac

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joe Apodaca
2 weeks ago
Amazing customer service you received at **Bravo Chevrolet** during your oil change:---I want to express my heartfelt gratitude for the exceptional customer service I experienced at **Bravo Chevrolet** during my recent oil change. **Maria**, the representative who assisted me, went above and beyond to ensure a smooth and pleasant experience. Her **great communication skills** and attention to detail truly stood out. She patiently addressed all my questions and concerns, making me feel valued as a customer. It's rare to encounter such dedicated and friendly service, and I am genuinely impressed by Maria's professionalism. Bravo Chevrolet is fortunate to have her on their team, and I will definitely recommend their services to others. Thank you, Maria, for making my visit memorable! ---

  C Dean Welch
2 weeks ago
Traveling out of GA and engine light came on. Found this dealer, service person was fantastic, got me moved up and took my truck in. Had to replace 4 sensors and flush the exhaust system. Got me out the same day, while servicing they found my brake well cap was missing, this would have been a major problem down the road. Super people great service. They also gave me a fantastic restaurant recommendation on request.

  Bill Barger
a month ago
Friendly, effortless buying experience. Miguel. Kwazi, Eddie and the rest of the staff were fantastic! We love our new Equinox.

  Rhiannon
a month ago
Maria Espinoza was amazing! She was very informative with everything going on with our vehicle. What we thought was a one day fix turned into a few day fix and she made sure we were well taken care of with a rental. Very professional, informative, respectful and just all around a great person. We would definitely return. Thank you to everyone at Bravo Chevrolet who had a hand in getting us back on the road.

  Jasmine Cormier
a week ago
Highly satisfied at Bravo Chevrolet! I had a great salesperson Angel Lee. He was helpful, informative, kind, and willing to go the extra mile to get me into the car that I wanted. Overall, he made the experience very worthwhile and nice. I highly recommend this dealership and Angel Lee. I'm walking away as a very happy and satisfied customer.

  Morgan Dewald
6 days ago
An excellent dealership with a wide variety of Silverados. This was our fourth Chevrolet dealership we visited while shopping for a new truck; Ricardo G. was a great help and a big factor in our family purchasing a vehicle. We already knew the vehicle we were trying to buy, their team was very respectful and there was no runaround with prices. Probably the best experience I ve had in a dealership to date.Thanks Ricardo, we love our truck!

  Cris V
4 weeks ago
Had a great experience purchasing my new vehicle. Kwasi and Ricardo both did their part to make sure I got the right vehicle at the right price. I definitely recommend to anyone searching for a new vehicle.

  Bryan Davis
2 weeks ago
We just had our 2018 Tahoe repaired here and it was a non-stressful and pleasant experience. Maria Espinoza provided some of the best customer service I have received at a dealer repair service. She was honest and thorough and explained options, in a no-pressure way. I usually dread going to repair shops and being pressured into expensive service I may not need especially being a home mechanic and can do some of those things at home anyway. She was also very helpful with ensuring the items that were covered under the certified pre-owned warranty were repaired under the warranty as well as very helpful explaining the process while also getting a rental for us while the vehicle was repaired. Thanks again to Maria for doing such a great job!

  Christina Ann Romo
a month ago
My experience at Bravo Chevrolet-Cadillac was FANTASTIC!!!! It all started with a phone call and ended up with a deal within like an hour, hour and a half...2 hours TOPS!! I really want to thank Ms. Mari, Mr. Carrillo & Mr. Romero for really changing my prospective of a car dealership!!

  Debra Phillips
3 weeks ago
Maria in service was a joy to work with. She was very knowledgeable and answered our many questions. We had our truck fully serviced. Even had an object in our tire- removed and checked out for no additional fee.They were in a convenient location too.

  Jessica Mart�nez
a year ago
Angel Medina helped me purchase my new vehicle today. He was very patient and listened to all of the car features that are important to me. He helped narrow options and was helpful during the process. He was helpful and not pushy. I recommend his services and want to let management know that he deserves lots of praise for his efforts and customer service. Thanks for your help and helping buy a wonderful car!

  Sean Wild
2 weeks ago
Bought my first car here and the process was smooth. I had Melvin helping me out and he was very knowledgeable and answered every question I had. He was also very knowledgeable on the American muscle cars which I am an enthusiast of. If you re looking for a car here I would recommend asking for Melvin.

  Tom
a month ago
We were traveling when we saw we might have a coolant leak in our Silverado. I called Bravo Chevrolet (who we had used for an oil change and tire rotation on a previous trip to the area) and they got us in right away. Our service advisor Maria was great, efficient and knowledgeable, she listened to the problem we were having and put a very qualified technician on it (I don t get his name, sorry) right away. He worked the problem and got us out of there with peace of mind. I appreciate the human connection that Maria and the technician made - rare in today s world.Thanks guys!

  Jeff Anger
4 weeks ago
I called and negotiated a price on a brand new care today. They were very attentive until I sent the General Motors Family First Authorization number for the GM employee discount. After that I have never been treated so rudely in all my 40 years of buying GM cars. The sales person was okay, but will not respond. Spoke to a manager named Sal (I think), when I was speaking with him, he told me that they do not give GM employee discounts. Then, he said wait, our General Manager is calling on another line, he asked to call me back. Well, he never did and I've left at least 5 messages with him and the Sales Person. I spent 44 years in the Detroit area and have bought several cars using GMS employee discounts, never in my life has this happened. This dealership is very unprofessional and in no way shape or form knows how to treat customers. Please do not give any business to Bravo Chevy/Cadillac, they are not worth your time and money!!!! STAY AWAY!

  Anthony Madrid
2 weeks ago
Very poor service for a dealership I have purchased 2 vehicles from. Chris in Sales will promise you everything to get you to sign the dotted line.Happy with the truck, I will be buying my next vehicle elsewhere. :(

  Janet McKenna
a week ago
We had a truck breakdown with our Chevrolet Silverado while traveling from Tucson to Illinois.We had it towed to their business. Chris was so helpful in handling the warranty paperwork and getting parts etc. they even let us park our 32 ft travel trailer on their side lot. They made this inconvenience bearable and in a timely manner.We highly recommend them and THANK them.The Schultz's.

  Daniel Davis
a month ago
I think that the diesel oil change pricing is unrealistic. It s up to service management to decide whether or not they want more traffic in the door. I was happy that Marie got me right in for my tire rotation. They did give me a car wash - Thank You. The technician did not check the tire pressures and correct the settings but I do this each time anyway before I hook up my trailer. I have my own 12V air compressor.

  Michelle Snow
3 weeks ago
Timely and Helpful. We were visiting Las Cruces with a small window of time where we could dedicate to the purchase of a vehicle, our daughters were there for a softball tournament and we only had times between games. Gaby was great and quick to get us answers. She immediately showed us what we wanted to see and got the ball rolling. While we went to cheer on our girls, Gaby and the team prepared all of the paperwork and had it ready for us the next break. Thank you for getting us a great deal, a wonderful new truck and allowing us to cheer on our girls at the same time.

  Kyle Werner
a week ago
Jose was great, he knew about the Trailblazer we were looking at and purchased. He wasn't pushy like other sales staff, but he was there with us the whole way. Thanks Jose!

  Richelle Hufnagel
2 months ago
Bravo has always been our first stop when choosing a vehicle. Chris Runyon has always given top notch service and knowledgeable information the multiple times we have stopped in over the last couple years. If he cant find it directly on this lot, he will try and find what we are looking for from sister stores. Purchasing is painless and listens to our concerns. Will recommend to othersThanks!

  Deanna Jean
a month ago
We all know buying a car can be tedious. My husband and I worked with Christopher Runyon and it was a smooth process. He was upfront and really worked with us. The staff were courteous. The only downside was the music is loud in the lobby and I enjoy loud music but it was harder to hear each other. Thank you Mr. Runyon!

  Bernadette Quevedo
a month ago
Needed a truck and ended up purchasing two vehicles. Thanks to our amazing salesman Mr. Melvin Villegas! Thank you so much you made our car buying experience enjoyable! Will definitely come back!

  David Reichert
a month ago
Jose Dominguez was very knowledgeable of the various vehiles. and willing to help us explore numerous vehicles. He is professional and patient with the customer's decision making style. He stayed late without concern. If you are looking for a vehicle ask for Jose as he provides excellent customer service.

  AutoGamesNation
a month ago
Can t say enough great things! This is my 6th new car purchase and this dealer was by far the best I have ever went to!Specifically Eric, Jack, and Elihu! They treated me like family! Can t say enough about these men! Highly highly recommend! Traded my old car in gave me more then I was expecting! Was in and out in a few hours! Great friendly service!!HOWEVERafter purchasing my truck I found out on my way back to El Paso that my ac didn t work. It s been two weeks now and my truck still has AC problems so you could say my patients is gone. I ve had to live with a brand new truck going on two weeks now in the desert I understand things happen and they take time to fix. However as a customer that s not my problem and the fact it s still not been fixed is why I am rating you 1star. I will continue to be the squeaky wheel until someone is held responsibleUpdate may 9 2022So yet another annoying circumstance I find myself in with the Bravo organization.A little back story is needed however. So I refinanced my vehicle to a much lower interest rate. Doing so my new loan holder provides gap coverage (that I paid for up front). So as a customer you are entitled to a reimbursement of the difference (subtracting mileage and time from it of course). So I went through the process of submitting all the documents needed. And now the reimbursement check is ready, almost 2.5 months later. And is currently sitting on a desk waiting to be routed . After calling to check up on the situation the first time about a month and a half after submitting the documents I talked to a lady and I can t specifically remember her name but she was extremely polite and nice. Then I called the second time and as I could remember the specific name of the lady I spoke to was sent to Maria. First time talking to her was extremely nice and polite same as the first person I spoke to. And was told that in a couple days I should be hearing from someone to come pick it up was specifically told Monday at the latest. We spoke that evening on a Thursday. So I call Monday just asking about it as any customer would and Maria must have feeling the Monday or something. While she wasn t mean but her attitude wasn t the best. You could tell she was annoyed with my call as she was given the burden of dealing with this without any prior knowledge. And I can understand that but as a customer that s not my problem. Especially since even getting ahold of anyone in finance is painful at best. I ve had to email, online chat via their website, and almost harass people to get a call back just to get in touch with anyone there throughout this entire almost 3 month long process.Overall I would highly encourage people to steer clear from this dealership. As I plan to also write my review on dealer rater and call GM customer service and explain the situation to them. Cannot wait to be officially done with this specific dealership personally.Worst part is Eric, Jack, and Elihu have become great friends. Jack being the only one left there from when I bought my vehicle not that long ago the others going to different dealerships due to reasons. They all are great people. Just the support after the sale is pretty annoying to deal with and I ll personally never give my business to them ever again going forward due to this.Update 28Feb2023I called in to request a refund for the extended warranty I purchased as I never used it and you as a customer are entitled to a refund if not used. So I call in and get connected to Juan. And he informs me that I have to come in for wet signatures. I tell him that may be your policy however the law Trump's the businesses policy and inform him I'm active duty and live 2000 miles away.Currently have an appointment with legal tomorrow to seek legal action as they refuse to reimburse me the extended warranty they sold me. Remember to hold people accountable regardless of the cost so they stop trying to tak advantage of you.Highly highly recommend you steer clear of this dealership and have your lawyer ready.

  Richard Kadzis
a month ago
A windshield wiper recall required a visit to Bravo, where service manager Maria greeted me warmly and handled al the details within an hour. It was a good customer experience. Thank you, Maria!

  Olivia Granillo
4 months ago
I had a limit set and they worked hard to meet it made me feel important and I'm super happy with the out come big thank you to Emmual and Jose for your hard work

  Catherine Sheets
3 months ago
I am very please with the service during my purchase. Joshua is knowledgeable and offered a few options in vehicles. I appreciate the quick service and responses with the transaction to get me out the door with a minimal of fuss. The VIP service from Matthew was a great experience.

  Brooke Cox
5 months ago
I had a fantastic experience. This was my first visit, and Maria met me as I exited my vehicle. She had my appointment ready and was able to get me checked in quickly and efficiently. I did not have an exceedingly long period of time to wait, and they even washed my car. I will be back, and I will recommend Bravo to all my friends.

  Seb S
3 months ago
I was walking around with my family looking for a new car for my mom and Betzaida, Was super helpful and friendly. It s awesome to know that big businesses still have good people like her working for them. She took the time to hear us out and got my mom the perfect car for Christmas. She deserves a bonus!

  Angela Iracheta
7 months ago
Thank you Bravo for helping me & my parents with the purchase of my 2022 GMC Denali!! Mr. Acosta & Saul worked very hard to make sure I was satisfied with my truck.