AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alan Schulz
5 months ago
Ernesto and Aaron at Autozone (3050 East Lohman - Las Cruces) saved the day with my car battery. They provided excellent service and took the extra time to replace my dead battery. I strongly recommend them for any and all of your vehicle needs.

  sandy bein
a week ago
ernesto was wonderful! wasn t sure i needed a battery but he checked and helped me select one then he installed it. he was very kind and pleasant even though the weather was not great. wonderful customer service.

  raquel garzon
2 months ago
Samuel was great! He got us the battery we needed and answered all of our questions. He installed the battery for us right away in the parking lot and explained the warranty to us. I will definitely return if I need anything for my car in the future. Thanks!!

  Claudia Ocon
4 months ago
From the moment I walked into the store, Raul immediately greeted me and helped me out. He was friendly, attentive & knowledgeable. Took care of what I needed right away!

  Rick Marshall
5 months ago
I had purchased an in-cabin air filter and an engine air filter. Not having any experience at changing out the in-cabin air filter, Ernesto the salesclerk volunteered to change it out for me while I waited. He completed that very quickly and decided to change out the engine air filter also. I was very pleased with his eagerness to help a person in need and want to recognize him for his passion and desire to help and go above and beyond what i would have expected.

  sarita martinez
2 weeks ago
We were greeted as soon as we walked in,, the employees were all eager to help us. I m in awe of what great service we got . We will come back!

  Manfred Schreyer
2 months ago
The staff was incredibly helpful in changing my rear wiper.Service and friendliness like this team / store is hard to find.I highly recommend!

  Kurt Depner
2 months ago
Big shout out to John C for installing desperately needed new wiper blades. Really appreciate the time and effort this store takes in helping customers.

  Marlene C.
4 months ago
Came to this location hopelessly after being done wrong by a local oil change place and Samuel and Ernesto took the time assist me with my outstanding car issue with no hesitation. Very attentive and professional. Can t thank y'all enough!

  Alyssa Rodriguez
4 months ago
Ernesto was a great help came in on his day off and helped show me how to install a part I needed for my car! Definitely needs a raise !

  Michael Ortiz
5 months ago
I would like to recognize two employess, Nicky and Ernesto. They both went above and beyond to help me save some money. I really appreciate all their efforts. Iam a satisfied customer and will continue to with excellent customer service they displayed.!!!

  Petra Delaney-Papan
5 months ago
AutoZone on Lohman had excellent customer service. Raul was great and even came out to put in my air filter after purchase! 11/5/23

  Joy H
5 months ago
We always receive outstanding customer service at this Auto Zone location. Because of that we are loyal customers. Ernesto went above and beyond and installed new wiper blades in a couple minutes time. Thank you, Auto Zone!

  Leah Bizzle
4 months ago
My mom s car battery died near this AutoZone. She walked in to ask for help and Samuel Rocha immediately helped her and got her car started right up. Thank you, Samuel and AutoZone!

  Elizabeth Gamon
4 months ago
Props to morning crew this morning . I was greeted and helped as soon as I entered the store. great service all around thank you for your help

  Laura Goebel
6 months ago
After getting sent back and forth Gabriel Sedillos provided me with World Class Customer Service with a smile. What the world would be like if we had more of him! Thank you so much, I so appreciate you!!

  Ricardo Maldonado
11 months ago
Shout out to the store manager, Priscilla! She saved the day by helping me with my car battery issues and by recommended products that will prevent me from having these issues again. She was professional and cordial during our entire interaction.It s amazing people like Priscilla why I continue to bring my business to AutoZone. Keep up the great work guys!!

  Michael Flores
8 months ago
This is the best autozone in town! Aaron and Priscilla really went above and beyond to help with my battery even as far as getting replaced under warranty. Definitely will be coming back in the future. 5 stars hands down!

  Felipe Chavez
3 months ago
Great service with urgency to service the next customer go team at AutoZone, Las Cruces N.M. @ 3050 E. Lohman ave. Ste. H.

  Bethany Tyree
11 months ago
If you might remotely need help save yourself the time and go to a different auto parts store. I came in the store asking for help finding a part for my car, I got cut off, asked if someone called ahead for me, and then ushered to the completely wrong section. Meanwhile, they also wouldn t help an elderly man, and bragged to each other about how their customer service is superb. After some googling I was able to find the part but I ve never had such a bad experience in any other auto parts store.

  Abdu Sandoval
a year ago
I had a great experience with getting my light changed. It was helpful/educational. Shout-out to Gary (I believe that's his name) for helping me even after telling me exactly what to do.

  Eric Sanselzon
2 years ago
Awesome customer service! My battery died so I came in to get it checked and recharged. The battery was fine just empty. Since I bought that battery at an AutoZone a couple years ago they took care of it with no charge. Plus the whole staff was very nice, helpful and they created a fun atmosphere. Thank you

  Rigo Duran
11 months ago
Raul was very helpful today! Made my shopping experience a breeze and help me find all the parts I needed at efficient and convenient timing!

  Kaitlyn Moran
a year ago
Don't mean to be a Karen or anything, but I'm not sure what's up with this one dude? "You ready to check out or what?" I also get the multi-tasking but he left to help another guy out before giving me my receipt lol. Nothing too bad but I wish the guy that helped me out has a better day.

  Melissa Bollschweiler
4 months ago
THANK YOU, SAMUEL ROCHA @ AUTOZONE on Lohman!!VERY COURTEOUS & HELPFUL!!

  JoEllyn Barnes
3 months ago
Great customer service Samuel thank you

  Tigris Rio
3 years ago
Staff is great selection of parts and products is great also, but it does get packed and when its packed be prepared to stand in line and wait for your turn if you're seeking auto parts info, for at least 20min. sometimes longer! And their prices are ok on most auto parts, however things such as transmission fluid, engine oil, replacement light bulbs are pretty high!

  Veronica Vasquez
4 years ago
I was a loyal Orileys customer for years until I recently stopped at AutoZone on Lohman as an emergency. The staff is amazing,very helpful and friendly. The young lady by the name of Monica greeted me with a smile and went above and beyond to make sure I was taken care of. I can now say because of the amazing customer service she and Nicole provided I will be a loyal customer. Thank you ladys for the best customer service I have ever received.

  Maureen Roach
9 months ago
My battery died and Sergio and Nikki went above and beyond to help me fix my car before selling me a new battery. I will always come to this AutoZone if I ever need assistance.

  Yvonne Carson
3 years ago
When I walked in it was welcoming...walked up to the first register and one gentleman said he was working with a gentleman outside but someone would be with me...so the next man asked cash or card, not Hello..nada, I asked if he could take a look at my tail light cuz someone said it was out...he looked at me and said he had to keep the line moving and had to check everyone else out (10ppl) and he left. Thank goodness Christian walked up and ask how he could help me...needless to say he took very good care of me.....the bald man with black glasses fringed scarf on....shame on you!! What happend to customer service or was it because I was a female?