Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Anne J
a year ago
They don t call themselves EXPRESS for nothing. I got in line, was out quick. However, for it being my first time. I got my windows cleaned, my tire pressures checked. After that, No one approached my vehicle until after 3 minutes to take my info. After that, it was quick and was outta there. The price was more than I expected though. I was charged $85 for my car. I usually get it else where but I was in town and needed an oil change.
Araceli Jimenez
4 weeks ago
ZK Express was fast and did a great job with an oil change. We are from out of town and were able to get in for an emergency oil change in less than 20 minutes. Great place!
Hillard Frie
a week ago
They finally got the right rear windshield wiper, not their fault, it was the auto parts fault, they (ZK) installed it and the way they had to do it I wouldn't of figured it out until I broke it lol. Good job guys!!!
Ashley Parks
5 months ago
It took all of 10 minutes and the staff was friendly and efficient!
Jeremy Norris
a month ago
Great and friendly service! In and out on 15mins for an oil change!
Mike Boudreaux
a year ago
I wished I remembered the counted man's name but he helped me with the exact item I was looking for. Now my little Peterbilt rocks like a beast. Rockford P3
aj jacobsen
a year ago
Had a problem with an oil filter that came loose. It spilled almost all of its oil in our car. When I investigated the problem found the oil filter had failed. Called them 3 times about it and they said a service manager would contact me. Never did!Won't be using them anymore. We never had a problem with them up to this point and I'm glad we caught it. It could have ended badly as my wife uses it dailyUpdate: Manager finally called. I expressed my concerns and I told him that I will no longer bring my vehicles into them for service
Trent Stuckey
a year ago
Long time customer. Service is definitely worse now under new ownership.Prices have always been a little high but are now even higher. Service is horribly slow. Went on a Saturday right after opening and waited 30 minutes and they didn t move a single car through. Left. Went to go buy a drink down the road and drove by 10-15 min later and still hadn t moved the line.
Hunter Grieve
8 months ago
Now under the ownership of Mighty Wash. Fast service and didn't try to upsell me on anything like other chains. $75 bucks for full synthetic oil change which is cheap compared to Jiffy Lube.
David Goodpasture
a week ago
Fast friendly, and price is good.
Buck Bomberry
a year ago
These gentlemen are amazing! I didn't have an appointment and they got my truck in and out! EVERY employee gave me a smile whether they were working on my truck or not. They do more than just change oil! They even che ked and cleaned my air filter. Well worth the price and A LOT BETTER than Walmart. Jose went above and beyond what he needed to for me.Service: Oil change
Kat Deedee
10 months ago
Very nice employees, fast service, and they did a wonderful job tinting my windows. Definitely recommend.
David Lemons
2 years ago
Great oil change service!! I like that they always give you a "heads up" for what maintenance issues might be needed in future planning!! Very helpful!! Love Tornado car wash also!! Probably the best car wash in 100 mile radius of not more!! Very hard to beat!!!
Jesse G.
2 years ago
Horrible service! I'm not one to complain but went in to get a spray bed liner and they got massive amounts of over spray between the cab and the bed. Extremely noticeable, went in to the office and they told me to go around back and talk to their technician about it. Went looking for the tech when I found him he got mad because he will have to take off the bed and clean it. He said it will take 2 days to clean, now I'm carless for a couple of days. Absolutely horrible experience and waste of time and money. People don't waste your time here just make the trip to Lubbock or Midland and get it professionally done!
Jeffery White
a year ago
Dude. These people changed the oil in two vehicles faster than I have seen in years. There were 4 or 5 people working on each one. They were friendly and knew their stuff. Highly recommend.
Ashleigh Everett
4 years ago
Went to get my seats shampooed and they did amazing!! They even got the soda stains out of the ceiling!! I was very pleased with the way my car turned out. And I have 4 dogs and 2 kids. You can only imagine what the seats looked like.
Occum Edge
4 years ago
I have used ZK fairly often to do oil changes and small repairs. They have almost always been professional, granted they are a little more expensive. I took my wife's car in to town get grab a few things and thought she needed a good wash and oil change. Ran through Tornado wash and straight over to ZK express and got her oil changed. They asked if I wanted the air filter changed, of course i asked to see it and it was pretty bad, so I said yes. The bill came up to $144.83, my invoice said they poured 7 quarts in a car that holds 6. and charged me $49.95 for a $10.00 dollar filter. So when I got home I called and told them I was disappointed with that price and all they could say was I am sorry sir Just before they hung up the phone on me!!!! I really had a lot more to say to them but i guess they were not interested.Benny I am going to tell everyone I meet about this little price gouging experience. All this covid stuff going on I couldn't even get out of my car while I was there.
Desert Dweller
a year ago
I took my vehicle for an oil change, wash, and wax. I told them the tires were low. $200 later on the way home the tires were still low. The tire pressure monitor gage even showed which tire. I stopped at Forest Tire for air. They were fast and did a fair job on wash and wax.
Eric Parker
a year ago
I'm new to the area and this place so far is good.. oil change got me in and out even with a truck wash...1/17/23 still a good stop for oil change.. the clean you car or truck really well... However it stays booked... The employees are friendly and do a good job...
Omnipotent Dwarf
3 years ago
Went there for oil change. No other customers. Six employees in a group laughing and talking. Waited 10 minutes. Went to the other oil change place, it was too busy, so went back to zk. After another five minutes employee asked, what I needed, like it was an imposition. Finally got oil changed. Drove to Lubbock for last two oil changes, better service, lower prices.
Alfonso Rodriguez
11 months ago
Got there and they killed it. Service was 100%
Kelley C
4 years ago
Went for an oil change, it was busy and only took 40 mins so, not bad. It was a synthetic oil change for $80 which is a great price! The tech came in and showed my boyfriend the air filter and asked him what he wanted done, I answered because my boyfriend didn't hear him and he completely ignored me! That was upsetting! The shop and store was clean with a large selection of vehicle upgrades and accessories. Benny was very helpful.
Myron Benally
4 years ago
I've been to zk a few times. The service was okay but way over priced. They charged me $60 for a $10 air filter! And the last time I went was awful.. I'll never go back again. I paid for the service and got into my vehicle. As I was driving away i noticed an oil stain on my center console, that was the first red flag. I thought, no big deal, I'll clean it up. Then halfway across town I noticed that my window was hazy, second red flag, and would not clear using my wipers and washer fluid At that point I figured something was wrong. So I pull over, pop the hood and oil, nothing but oil everywhere. No one ever made an attempt to clean anything. I immediately call to zk. They ask me to come back so they can at least clean up the mess. I do.. and they tried to clean the spilled oil. But the mess was the the least of my concern. I assumed they overfilled it.but they insisted that the oil was at the proper level. Worst experience ever. That evening I drained the new oil and my truck takes 2 gallons and i swear there was more than that in my engine. I'm never going back. Not to add my engine bay is still wrecked by the oil spill.
Nikki Bennett
3 years ago
I guess they think since they can price gouge the oil field guys that applies to the locals as well. Charged me 50 dollars to replace the cabin filter. When I showed them the part is only 12 to 19 he said well labor too... so 30 dollars in labor to push a button put in a piece of cardboard and close it. It took 2 seconds. That's pretty steep labor cost for such little effort. Lesson learned won't go back
Tina Richard
4 years ago
Very nice guy that offered to look at my car right away and even took it for a test drive to see what he could hear.Came on 9/7/19 to have oil change. Went home and realized I lost my phone. Thought I stopped it there but it wasn't. They even came out to my car and looked in my car and found it down in the seats. These guys didn't have to do that but they did. Great service as well!!!!
Binaya Paudel
8 years ago
****If you want a good customer service, don't go here.I went to this place to change oil. I asked for a discount and guy that was working there (who was nice, btw) offered me a returning customer discount. Meanwhile, someone else intervened and said that I couldn't get a discount because it was my first time. When I told him it was not my first time, he started to make excuses like I need a certain coupon from tornado car wash! At this point, I realized that my business is not welcome here.I own a small-business too and I would never carry out business in such a manner.Go somewhere your business is appreciated.****I was approached from the business to apologize for the incident. The whole thing could have been a moment of miscommunication. The incident occurred late in the day during what appeared like the rush of closing time. I will give the business the benefit of doubt and another chance to make things better.I appreciate the sincerity in wanting to fix the problem.
Dustin LEE
3 years ago
Went to get an oil change today and decided I would like a stereo went in picked out the one I want spent 1500 dollars for everything ! Get my truck back with the stereo I never looked at and was told that they needed to order wires to be able to use my cameras and navigation. Appalled that they thought they could just give me something I wasn't going to notice and then non e of it worked I will not be returning not even for oil change service im wondering if they even actually changed my oil at this point cause they only cared about taking my money and nothing else. These people own many businesses in our area and its sad to think that us as customers are just $$$$$ and nothing else. Humans don't matter at least I didn't matter.
Cathy Hildebrand
a year ago
They did a great job detailing my car and oil change for super decent price
Moriah Griesbach
5 years ago
I scheduled an appointment for a standard window tint and it took them over 4 hours to complete, even though my appointment was scheduled for first thing in the morning. The price was decent and quality was average, but they appeared extremely disorganized.
Chris foster
6 years ago
I've used ZK multiple times for work on my company truck. The work has been done to my liking but there always has been an issue after when I have picked up my truck or tried to pick it up. I'm on the fence if I'll be returning for more work in the future