Wagner Equipment Co.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bill Yak Yackanicz
2 months ago
Had the forks under my load before I even got out of the truck. These guys don't mess around.

  Eddie Wyatt
5 months ago
That there's rude and they don't know their their parts you order a headlight switch for a forklift to give you a hazardous switch they're not very good people

  uncle Seidl
3 years ago
It is the most ridiculous place ive ever seen during the covid "crisis". When ppl want to order parts for an immediate emergency u cant because they only allow 3 ppl in the parts ordering department at a time. When everybody else gets to come and go freely. When u call in parts, sometimes u wait outside 45 minutes at a time when the emergency is over and done with. Everybody packed up and went home on location. Its absolutely absurd. Im from one of the biggest contributors from wagner in our area and we're thinking about switching to john deer because it will be cheaper in the long run.

  Jorge Sotres
6 years ago
I know each experience it's different but I'm a usual client and the good manners and knowledge of those two guys at front (Domingo and Manuel) it's unbeatable. Thanks guys you are the best.About price it's normal little high compare to others. We're talking about CAT people that's quality with no compares.

  B Stallings
a year ago
Well organized and very helpful. I usually pick up all orders within a few minutes to maybe 15 minutes max depending on how busy they are when I arrive.

  Jarrett Payton
7 years ago
NOT GOOD!!! I own Jarretts Septic Tank Pumping. I coasted through Wagners gate on 12/16/16 Friday afternoon with a fuel issue. Chelsea, the shop boss/Forman..., told me they were busy, under staffed, it would be a bit. I asked if she could get it hooked up to the CATAPILLAR computer, so it could at least tell me what's wrong. She said she would try.12/17/16 the next day. She told me nobody there to run computer.12/19/16 it's going to be 9 days, till she can get someone on it. I leave town for holidays.1/4/17 happy new year 19 days since I pulled in. Nothing done. She says "we are 21 days out" I reminded her 16 days ago, that she said it would be 9 days. If she could just hook it up to the computer, I can go from there.My wife calls Wagner, and the next thing I know, is I get to have the diagnostic, but I have to go pay up front $118.00. I walk in with all that money in hundreds!, and twenties!Jeez!!! I pump this shops septic tanks for 18 years now. I had them put a new engine in my truck in 2011 and payed the $16,000 after it was done!She says they will now do the diagnostic, and have an estimate for me. I need to pay for the job upfront, and I guess it would still be 21 days till they can start!Well I finally got a verbal diagnostic a couple days later. I asked for a copy of the readings. She said she would email it to me. I still have not received that email. Guess I should have only given half of the money. Drove my pump truck out of their yard, and pulled it to my yard. I was told it was the HEUI, the fuel pump, I ordered one. Pulled the old one off, took me an hr. Hey it was my first time!!!! lol I hope that verbal diagnostic was right. 900 bucks for the pump.Sooooo! I have never experienced anything like this, from this company.Under staffed? Nobody knows when equipment can be fixed.... pay up front?When it's time to pump your septic tank again. Have that money up front for me.

  Raul Chavira
7 months ago
Answer the damn phone, guys. How do you guys expect to do business with such horrible customer service?

  Danny Mckinzie
a year ago
They suck just as bad as all the cat dealers but they are closed on Saturday and Sunday with no call out number so they get an extra 4stars for being inconvenient to thier customers and I won't be going back

  Eduardo Rosas
4 years ago
We're in modern day times, need to get in with technology, always struggling to get complete orders when picking up parts at Will Call......no drop box outside store for picking up parts after hours or on weekends!

  Barry Roney
2 years ago
Decent dealership, if they don't have the part you need, they can order it in for you

  Marshall McShan
5 years ago
Got my parts right first timeWe work hard . Domino & Manuel & every body else. Thanks . Right.

  Olsen Chee
5 years ago
Don't get me started! Service must be against company policy.

  Mikolas Wilson
2 years ago
Everything you need for cat parts

  Levi Lane
3 years ago
Awesome very helpful people

  Ratt Sass
a year ago
Great place

  Matthew Brown
7 years ago
Rentals are pricey.

  James Crandall
3 years ago
Good people

  angelica gonzales
2 years ago
The truth is they treated my husband well, so everything was fine La verdad trataron bien ami esposo,entonces todo bien

  Oliver Hill
9 years ago
G andG y